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Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.

efficiency. Experienced in establishing and leading divisions, managing inventories, and maintaining assets. Proven track record in implementing asset management systems and policies for improved efficiency. Strong background in managing budgets and cost projections. Proficient in IT support, access control, and security systems. Excellent communication and relationship-building skills. Bachelor's degree in [email protected] Jakarta Work Experience Facility and Asset Management • PT. GOTO Gojek Tokopedia Aug 2018 – Dec 2022 Building good relationships with various external parties such as local government, vendors, and other relevant parties. Meeting the operational needs