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4-6 years
6-10 years
10-15 years
More than 15 years
Past
Sr. Customer Service Representative @United Health Group2023 ~ 2024
・
Email and Customer Support Specialist
Within one month
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
・
Business Administration and Management
Quality Assurance Engineer @PT. Serasi Autoraya2021 ~ Present
・
QA automation engineer / Software development engineer in test
Within two months
David Ardiansyah HP:Email: [email protected] LinkedIn: https://www.linkedin.com/in/david-ardiansyah/ Alamat : Jl. Merpati 1 Blok D3 No.7 Pdk.sejahtera, Kutabumi, Tangerang I am a Quality Assurance Engineer with more than 5 years of experience in performing blackbox tests in almost all phases of the software development life cycle (SDLC) and Agile methodologist, I use Postman for API testing, Jmeter for Performance Testing and Katalon/Robot Framework for WEB/Frontend testing, as well as helping in resolving BUG or requirement differences
Employed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Universitas Buddhi Dharma
・
Computer and Information Sciences and Support ServicesArt Consultant for Mr. Jiangcun Xiong / Jiangcun Xiong Art Museum @SHADOWMOON2023 ~ Present
・
PM、活動企劃相關、行銷企劃相關
Within one month
Employed
・
Open to opportunities
Part-time / Interested in working remotely
6-10 years
Tatung University
・
電機工程研究所光電組
Past
Retail Manager @Vietnam International Bank (VIB) - Ngân Hàng Quốc Tế2023 ~ Present
・
tín dụng
Within one month
aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud. Kinh nghiệm làm việc Retail Manager • Vietnam International Bank (VIB) - Ngân Hàng Quốc Tế thángPresent | Taipei, Taiwan Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Học vấn Van Hien University Banking and Financial Support Services • AprJan 2020 Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Kỹ năng word powerpoint excel Photoshop Ngoại ngữ Vietnamese — Bản địa / Song ngữ
Unemployed
・
Open to opportunities
Full-time / Not interested in working remotely
4-6 years
Van Hien University
・
Banking and Financial Support ServicesCreative Lead / Brand Designer @Playsee2023 ~ Present
・
創意總監
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
University of the Arts London
・
Business, Management, Marketing, and Related Support Services
Project Manager @Lee, Tsai & Partners2022 ~ Present
・
Executive Assistant to Chief Executive Officer
Within one month
— Personal Statement This is Betty LAM from Hong Kong, who has been living and working in Taiwan for over 6 years. As a graduate from a university (Bachelor's) in the Netherlands and (Master's) in the UK, I am fully ‘multicultural’ and getting more considerate among different people. I think it’s very important to handle interpersonal relationships both internally and externally. Besides this, fast learning and adaptability are also trained while handling everything in life myself. And my presentation skills are also mastered, clearly stating my ideas and marketing myself and my team
Employed
Full-time / Interested in working remotely
6-10 years
University of Maryland
・
Agile Project Management
Past
IT Assistance Manager @Yanmar Diesel Indonesia2022 ~ 2022
・
IT Manager
Within one year
users regarding the use of existing licenses in the Jtoonarea. Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Installed and set up applications for clients, including anti-virus software and the Microsoft office. Provided clear and concise step-by-step technical support to guide clients. Helped customers set up new systems, applications and software. Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues. Used remote access to navigate and link to customer computers. Managed daily server backups on computers to avoid data loss
Unemployed
Full-time / Interested in working remotely
More than 15 years
Bina Nusantara University
・
Information SystemFull-time / Interested in working remotely
6-10 years
Anna University
・
Engineering
Senior Infrastructure Systems Administrator @Leroy Merlin (ADEO Group)2023 ~ Present
・
Senior Infrastructure Engineer
Within two months
and migration of domain to Windows 2012 R2 in virtual environment (Hyper-V). Implementation of Exchange server, SQL. Implementation of backup based on Acronis products. Service Desk Coordinator • Digital Virgo S.A. (formerly Avantis S.A.) NovemberMarch 2013 Provide 1st and 2nd line support services for server farm administration at several physical locations. All infrastructure virtualized (except PBX servers), clustered. Servers mainly Linux (Centos and RedHat). Systems Administrator • Intaris MayJuly 2012 Standalone Administrator in an IT Outsourcing company. Planning, implementation and ongoing support of the company's clients.
Employed
Full-time / Interested in working remotely
More than 15 years
IT Consultant @Supportwave2023 ~ Present
・
IT Engineer MSP
Within one year
is a worldwide transport and logistics leader that supports clients in their daily work by helping them overcome their logistical constraints. They are recognized for their expertise and mastery of all aspects of the supply chain, as they serve as a real growth partner for theur clients. Managed Services Specialist • Triple4 - MSP JulyMarch 2016 Triple4 provides complete IT management and support services to their customers with an experience that exceeds expectations and simplifies all components of their IT. Their deep industry insights are backed by two decades of experience and knowledge. Information Technology Consultant • Systems Intelligence
Employed
Full-time / Remote Only
More than 15 years
Damelin
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
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Leadership
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Within one month
Senior Executive
eteam infoservice pvt Ltd
・
2022 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Professions
Technical Manager, Project Manager, Operations Manager
Fields of Employment
Change Management, IT / Digital, Organization / Management
Work experience
6-10 years
Management
I've had experience in managing 15+ people
Skills
Languages
Tamil
・
Native or Bilingual
English
・
Professional
Hindi
・
Intermediate
Job search preferences
Positions
IT Infrastructure
Job types
Full-time
Locations
Bengaluru, Karnataka, India
Remote
Interested in working remotely
Freelance
No
Educations
School
Saveetha University
Major
B.Tech., - Information Technology
ELAVARASAN RAJA
To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth.
+91 96001 55722 | [email protected] | Tamil Nadu, INDIA.
Career Highlights
Click Here 
Manager - IT Infrastructure | Feb 2024 - Present
Blueberry IT Solutions Consulting Pvt. Ltd. (Contract to Infosys Ltd.)
- Providing major incident management support to a American multinational infrastructure company (AECOM) in Chennai.
- Regularly communicating updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensuring the timely resolution of all incidents, adhering to service level agreements.
- Collaborating with a team of 5+ Major Incident Managers to facilitate the Major Incident Management Process.
- Documenting major incidents, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint & Ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.
Major Incident Manager | Jul 2022 - Jan 2024
eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.)
- Provided major incident management support to a German multinational software company (SAP) in Bangalore.
- Regularly communicated updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensured the timely resolution of all incidents, adhering to service level agreements.
- Collaborated with a team of 5+ Hypercare Governance Leads to facilitate the cloud migration of a German multinational software company (SAP) in Bangalore.
- Documented lessons learned, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint/Confluence.
- Facilitated daily governance and review meetings with clients during the hypercare period, ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.
Director | Jun 2019 - Jun 2022
Chetty Exports
- Successfully managed entire export-import operations as a Merchant Exporter, including food commodities, industrial goods, and medical goods.
- Developed and executed a primary plan to expand the company's trading activities and enter new opportunity areas and markets outside of traditional business lines.
- Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary.
Senior Executive | Jul 2016 - Jun 2019
Wipro Technologies Ltd.
- Collaborated with a team of 15+ major incident managers in Chennai to provide Major Incident Management support for MasterCard, a multinational financial services corporation.
- Engaged with a team of 30+ major incident managers in Pune to deliver Major Incident Management support for HSBC Bank, an international banking giant and for YES Bank, a prominent domestic bank in Mumbai.
- Provided Transition Management support for HSBC Bank in Pune, collaborating with a team of more than 5 transition managers.
Senior System Engineer | Sep 2015 - Jun 2016
Alphacom Systems & Solutions Pvt. Ltd. (Contract to L&T Infotech.)
- Contributed to Major Incident Management for CIRCOR International, Inc., a US-based company, while collaborating with a team of 10+ incident managers at L&T Infotech in Mumbai.
Analyst | Oct 2012 - Oct 2014
HCL Technologies Ltd.
- Worked closely with a team of more than 50 skilled engineers to offer infrastructure support for ACXIOM, a prominent US-based company.
Technical Consultant | Dec 2011 - Oct 2012 | Mar 2015 - Sep 2015
Sutherland Global Services
- Partnered with a team of over 80 consultants, delivered voice-based technical support to McAfee Customers, a reputable antivirus company.
Academics / Professional Certifications
2017
AXELOS Global Best Practice
ITIL Foundation in IT Service Management
2013
EXIN
Cloud Computing Foundation
2013
Cloud University Sponsored By Rackspace Hosting
CLOUDU
2007 - 2011
Saveetha University
B.Tech - Information Technology - 62%
2006 - 2007
Tamil Nadu State Board
Class XII - 69.4%
2004 - 2005
Tamil Nadu Matriculation Board
Class X - 69%
Skills
- Proficient in ITIL framework for Incident Management, Transition Management, Change Management, Problem Management and IT Operations.
- Skilled in Project Management methodologies, including PMP, Agile, and Scrum.
- Demonstrated ability to adapt to new methodologies and frameworks quickly to meet evolving business needs.
Tools
- Proficient in using monitoring tools such as Pingdom, Zabbix, Splunk, Solarwinds, AS400 I series, CONTROL-M, and CA-7.
- Experienced in utilizing ticketing tools such as Service Now, Jira, BMC Remedy, CA Service Desk, Oracle CRM, and Salesforce.com.
- Skilled in working with reporting tools including Power BI and IBM Cognos.
ELAVARASAN RAJA
To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth.
+91 96001 55722 | [email protected] | Tamil Nadu, INDIA.
Career Highlights
Click Here
Manager - IT Infrastructure | Feb 2024 - Present
Blueberry IT Solutions Consulting Pvt. Ltd. (Contract to Infosys Ltd.)
- Providing major incident management support to a American multinational infrastructure company (AECOM) in Chennai.
- Regularly communicating updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensuring the timely resolution of all incidents, adhering to service level agreements.
- Collaborating with a team of 5+ Major Incident Managers to facilitate the Major Incident Management Process.
- Documenting major incidents, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint & Ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.
Major Incident Manager | Jul 2022 - Jan 2024
eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.)
- Provided major incident management support to a German multinational software company (SAP) in Bangalore.
- Regularly communicated updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensured the timely resolution of all incidents, adhering to service level agreements.
- Collaborated with a team of 5+ Hypercare Governance Leads to facilitate the cloud migration of a German multinational software company (SAP) in Bangalore.
- Documented lessons learned, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint/Confluence.
- Facilitated daily governance and review meetings with clients during the hypercare period, ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.
Director | Jun 2019 - Jun 2022
Chetty Exports
- Successfully managed entire export-import operations as a Merchant Exporter, including food commodities, industrial goods, and medical goods.
- Developed and executed a primary plan to expand the company's trading activities and enter new opportunity areas and markets outside of traditional business lines.
- Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary.
Senior Executive | Jul 2016 - Jun 2019
Wipro Technologies Ltd.
- Collaborated with a team of 15+ major incident managers in Chennai to provide Major Incident Management support for MasterCard, a multinational financial services corporation.
- Engaged with a team of 30+ major incident managers in Pune to deliver Major Incident Management support for HSBC Bank, an international banking giant and for YES Bank, a prominent domestic bank in Mumbai.
- Provided Transition Management support for HSBC Bank in Pune, collaborating with a team of more than 5 transition managers.
Senior System Engineer | Sep 2015 - Jun 2016
Alphacom Systems & Solutions Pvt. Ltd. (Contract to L&T Infotech.)
- Contributed to Major Incident Management for CIRCOR International, Inc., a US-based company, while collaborating with a team of 10+ incident managers at L&T Infotech in Mumbai.
Analyst | Oct 2012 - Oct 2014
HCL Technologies Ltd.
- Worked closely with a team of more than 50 skilled engineers to offer infrastructure support for ACXIOM, a prominent US-based company.
Technical Consultant | Dec 2011 - Oct 2012 | Mar 2015 - Sep 2015
Sutherland Global Services
- Partnered with a team of over 80 consultants, delivered voice-based technical support to McAfee Customers, a reputable antivirus company.
Academics / Professional Certifications
2017
AXELOS Global Best Practice
ITIL Foundation in IT Service Management
2013
EXIN
Cloud Computing Foundation
2013
Cloud University Sponsored By Rackspace Hosting
CLOUDU
2007 - 2011
Saveetha University
B.Tech - Information Technology - 62%
2006 - 2007
Tamil Nadu State Board
Class XII - 69.4%
2004 - 2005
Tamil Nadu Matriculation Board
Class X - 69%
Skills
- Proficient in ITIL framework for Incident Management, Transition Management, Change Management, Problem Management and IT Operations.
- Skilled in Project Management methodologies, including PMP, Agile, and Scrum.
- Demonstrated ability to adapt to new methodologies and frameworks quickly to meet evolving business needs.
Tools
- Proficient in using monitoring tools such as Pingdom, Zabbix, Splunk, Solarwinds, AS400 I series, CONTROL-M, and CA-7.
- Experienced in utilizing ticketing tools such as Service Now, Jira, BMC Remedy, CA Service Desk, Oracle CRM, and Salesforce.com.
- Skilled in working with reporting tools including Power BI and IBM Cognos.