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Infrastructure Service Management @eteam infoservice pvt Ltd
2022 ~ Presente
IT Infrastructure
En un mes
Presentation
Leadership
Transition Management
Empleado
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Saveetha University
B.Tech., - Information Technology
Avatar of Ashutosh Tiwari.
Avatar of Ashutosh Tiwari.
Management Trainee (FLM) @Genpact
2021 ~ Presente
Assistant manager
En seis meses
Ashutosh Tiwari US & UK Insurance Ghaziabad, Uttar Pradesh, India 9+ years' experience in the areas of Business Process Operations Management, handled P&C Insurance & Health Insurance segment for US and UK regions. Associated with Genpact as Management Trainee - Operations leading portfolios for US Fortune 100 company. • Strong domain expertise across P&C Insurance & Health Insurance for Personal & Commercial Lines, Underwriting, Claims and Surplus Lines. • Possess interpersonal and organizational skills with demonstrated abilities in Process Management, Operations Management, Team Management, People Management, Client Management, Transition Management, Project Management. • Skilled in managing teams to work in sync
Process Management
Operations Management
People Management
Empleado
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Swami Vivekanand Subharti University
Finance & Marketing
Avatar of Atif Ahmad.
Avatar of Atif Ahmad.
IT Analyst I Service Integration & Management @Tata Consultancy Services
2014 ~ Presente
IT Analyst I Service Integration & Management
En el plazo de dos meses
Transition, Incident Management, Change Management, Problem Management and Service delivery role. [email protected], India linkedin.com/in/atif-ahmad-425a76127 Work Experience IT Analyst I Service Integration & Project Management Tata Consultancy Services - MayPresent Working As a IT Service Manager in SIAM (Service integration & Management). Monitoring of IT systems and infrastructure to proactively identify and address potential issues, minimizing downtime and disruptions. Managed IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards. Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management
AWS MDM
Communication
ServiceNow
Empleado
A tiempo completo / Interesado en trabajar a distancia
10-15 años
Sikkim Manipal University
M.B.A Finance
Avatar of Peter Uluave.
Avatar of Peter Uluave.
Cardiac Service Line Director @Adventist Health Castle Hospital
2021 ~ Presente
Director
Más de un año
delivers patient care and participates in research trials. Peter S. Uluave holds a Bachelor’s in Nursing from the University of Utah and a Master of Public Health (MPH) from Westminster College. A retired combat medic, he possesses additional credentials in veteran suicide prevention and warrior in transition case management. He maintains affiliation with the Oregon Nurses Association. Portland, OR, US Work Experience JunPresent Registered Nurse Oregon Health and Science University AugAug 2018 RN Manager Oregon Health and Science University Hillsboro Medical Center Education AugAug 2010 MS Westminster College Public Health JanDec1999 BS University of
Empleado
No está abierto a oportunidades
A tiempo completo / Interesado en trabajar a distancia
Más de 15 años
Westminster College
Public Health
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Avatar of the user.
Manager @GOMAJI 夠麻吉
2017 ~ Presente
Project Lead / Tech Lead / Team Lead / Technical Manager
En un mes
Team Lead
Management Team
Cloud Architecture
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
10-15 años
Shih Hsin University
Management Information Systems, General
Avatar of Ilham Kurniawan.
Avatar of Ilham Kurniawan.
Past
Head Product Operation Manager - GAMES, Southeast Asia @OPPO Indonesia
2021 ~ Presente
Project Manager, Product Operations, Product Support, Program Manager
En un mes
expanding the platform's content inventory, including articles and videos. Collaborating closely with the IT team as product owner, I ensured the legality of crawled content and devised strategies to enhance content sourcing and quality. My analytical acumen was vital in tracking content growth progress and optimizing content management systems. Theme Store and Gaming Enthusiast (OPPO): My tenure at OPPO encompassed diverse roles in Theme Store SEA and the Gaming division. In Theme Store SEA, I played a pivotal role in its inception and transition to a paid content model. I diversified content offerings and
Microsoft Office
Figma + Canva
Trello
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
BINUS University
Computer Science
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Avatar of the user.
Sales & Marketing Manager @聖和汽車股份有限公司 Sheng-Ho Automobiles
2018 ~ Presente
Business Development / Product Manager / Product Marketing/ Strategy Manager
En un mes
Business Development
People Oriented
Motivation and Team Building
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Loughborough University
Marketing & Management
Avatar of Bojie Wu.
Avatar of Bojie Wu.
Past
Backend Team Lead @Blocto (portto)
2019 ~ 2023
Senior Backend Engineer
En un mes
Bojie Wu Taipei City, [email protected] https://www.linkedin.com/in/bojiewu/ I am a highly experienced software engineer with a strong focus on backend development, offering a decade of expertise, including two years in team management. My extensive background encompasses over six years in blockchain software development, covering blockchain wallets, smart contracts, DApps, core chains, and exchanges. I possess strong project understanding, collaboration, and a perpetual curiosity, resulting in robust execution. I have a passion for research and enjoy sharing new knowledge. 工作經
Golang
Java
JavaScript
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Tamkang University
CS
Avatar of Walter, Hung Yih Chen.
Avatar of Walter, Hung Yih Chen.
Past
Unemployed | Web3, Blockchain and Crypto Adventurer @Looking for Blockchain/Web3 Opportunities
2023 ~ Presente
Business Development, Product Manager, Project Management, Business Operations, Process Design
En un plazo de tres meses
Walter, Hung Yih Chen Looking for Blockchain/Web3 Opportunities & Experienced Global E-commerce Professional As a seasoned e-commerce operations manager with over 6 years of expertise, including roles at a Top 500 Amazon.com U.S. seller and catalog management at StubHub - a leading ticket secondary platform under eBay, I've refined my skills in operational excellence, growth strategy, and data-driven decision-making. This robust foundation has allowed for a smooth transition into the rapidly evolving sectors of blockchain and cryptocurrency, where I remain actively engaged in web3 communities and stay current on
Microsoft Office
Excel
Project Management
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
National Taipei University
Business Administration
Avatar of Abhimanyu Hannah.
Avatar of Abhimanyu Hannah.
Training Leader @Google Operations Center
2020 ~ Presente
Training & Development / Learning & development / Training Specialist
En un mes
outcomes across both ILT and self-paced formats Engaging Innovation: Employed innovative techniques and interactive elements to enhance retention, create immersive learning experiences, and foster deeper understanding (Dale's cone) Talent Development Revolutionized Talent Management: Developed and implemented an organization-wide skills matrix, standardizing assessments and facilitating seamless internal job transitions for over 600 employees Empowered Career Growth: Identified and defined key competencies across technical, non-technical, and ad processes, enabling diverse career advancement opportunities Strategic Collaboration: Partnered with Talent Acquisition and HR to map skill requirements, creating tailored enrichment pathways and career development programs Dynamic Skills Management: Innovated a
Google Workspace
MS Office
Authoring Tools
Empleado
Abierto a oportunidades
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Indira Gandhi National Open University
Counseling Psychology

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
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En un mes
Senior Executive
Logo of eteam infoservice pvt Ltd.
eteam infoservice pvt Ltd
2022 ~ Presente
Tamil Nadu, India
Professional Background
Situación actual
Empleado
Progreso en la búsqueda de empleo
Professions
Technical Manager, Project Manager, Operations Manager
Fields of Employment
Gestión del cambio, TI / Digital, Organización / Gestión
Experiencia laboral
6-10 años
Management
I've had experience in managing 15+ people
Habilidades
Presentation
Leadership
Transition Management
Incident Management
Operating System
Management Tools
Change Management
Project Management
Change Management . Agile Methodologies . Product Vision . Product Development
Scrum Methodology
Excel
Idiomas
Tamil
Nativo o bilingüe
English
Profesional
Hindi
Intermedio
Job search preferences
Posición
IT Infrastructure
Tipo de trabajo
A tiempo completo
Ubicación
Bengaluru, Karnataka, India
A distancia
Interesado en trabajar a distancia
Freelance
No.
Educación
Escuela
Saveetha University
Mayor
B.Tech., - Information Technology
Imprimir

ELAVARASAN RAJA

To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth. 

 +91 96001 55722  |    [email protected] |   Tamil Nadu, INDIA.

Career Highlights

Click Here  

Manager - IT Infrastructure | Feb 2024 - Present

Blueberry IT Solutions Consulting Pvt. Ltd. (Contract to Infosys Ltd.)

  • Providing major incident management support to a American multinational infrastructure company (AECOM) in Chennai.
  • Regularly communicating updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensuring the timely resolution of all incidents, adhering to service level agreements.
  • Collaborating with a team of 5+ Major Incident Managers to facilitate the Major Incident Management Process.
  • Documenting major incidents, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint & Ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.

Major Incident Manager | Jul 2022 - Jan 2024

eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.)

  • Provided major incident management support to a German multinational software company (SAP) in Bangalore.
  • Regularly communicated updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensured the timely resolution of all incidents, adhering to service level agreements.
  • Collaborated with a team of 5+ Hypercare Governance Leads to facilitate the cloud migration of a German multinational software company (SAP) in Bangalore.
  • Documented lessons learned, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint/Confluence.
  • Facilitated daily governance and review meetings with clients during the hypercare period, ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.

Director | Jun 2019 - Jun 2022

Chetty Exports

  • Successfully managed entire export-import operations as a Merchant Exporter, including food commodities, industrial goods, and medical goods.
  • Developed and executed a primary plan to expand the company's trading activities and enter new opportunity areas and markets outside of traditional business lines. 
  • Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary.

Senior Executive | Jul 2016 - Jun 2019

Wipro Technologies Ltd.

  • Collaborated with a team of 15+ major incident managers in Chennai to provide Major Incident Management support for MasterCard, a multinational financial services corporation.
  • Engaged with a team of 30+ major incident managers in Pune to deliver Major Incident Management support for HSBC Bank, an international banking giant and for YES Bank, a prominent domestic bank in Mumbai.
  • Provided Transition Management support for HSBC Bank in Pune, collaborating with a team of more than 5 transition managers.

Senior System Engineer | Sep 2015 - Jun 2016

Alphacom Systems & Solutions Pvt. Ltd. (Contract to L&T Infotech.)

  • Contributed to Major Incident Management for CIRCOR International, Inc., a US-based company, while collaborating with a team of 10+ incident managers at L&T Infotech in Mumbai.

Analyst | Oct 2012 - Oct 2014

HCL Technologies Ltd.

  • Worked closely with a team of more than 50 skilled engineers to offer infrastructure support for ACXIOM, a prominent US-based company. 

Technical Consultant | Dec 2011 - Oct 2012 | Mar 2015 - Sep 2015

Sutherland Global Services

  • Partnered with a team of over 80 consultants, delivered voice-based technical support to McAfee Customers, a reputable antivirus company. 

Academics / Professional Certifications

2017

AXELOS Global Best Practice

ITIL Foundation in IT Service Management

2013

EXIN

Cloud Computing Foundation

2013

Cloud University Sponsored By Rackspace Hosting

CLOUDU

2007 - 2011

Saveetha University

B.Tech - Information Technology - 62%

2006 - 2007

Tamil Nadu State Board

Class XII - 69.4%

2004 - 2005

Tamil Nadu Matriculation Board

Class X - 69%

Skills


  • Proficient in ITIL framework for Incident Management, Transition Management, Change Management, Problem Management and IT Operations. 
  • Skilled in Project Management methodologies, including PMP, Agile, and Scrum. 
  • Demonstrated ability to adapt to new methodologies and frameworks quickly to meet evolving business needs.

Tools


  • Proficient in using monitoring tools such as Pingdom, Zabbix, Splunk, Solarwinds, AS400 I series, CONTROL-M, and CA-7.
  • Experienced in utilizing ticketing tools such as Service Now, Jira, BMC Remedy, CA Service Desk, Oracle CRM, and Salesforce.com. 
  • Skilled in working with reporting tools including Power BI and IBM Cognos. 









Resume
Perfil

ELAVARASAN RAJA

To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth. 

 +91 96001 55722  |    [email protected] |   Tamil Nadu, INDIA.

Career Highlights

Click Here  

Manager - IT Infrastructure | Feb 2024 - Present

Blueberry IT Solutions Consulting Pvt. Ltd. (Contract to Infosys Ltd.)

  • Providing major incident management support to a American multinational infrastructure company (AECOM) in Chennai.
  • Regularly communicating updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensuring the timely resolution of all incidents, adhering to service level agreements.
  • Collaborating with a team of 5+ Major Incident Managers to facilitate the Major Incident Management Process.
  • Documenting major incidents, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint & Ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.

Major Incident Manager | Jul 2022 - Jan 2024

eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.)

  • Provided major incident management support to a German multinational software company (SAP) in Bangalore.
  • Regularly communicated updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensured the timely resolution of all incidents, adhering to service level agreements.
  • Collaborated with a team of 5+ Hypercare Governance Leads to facilitate the cloud migration of a German multinational software company (SAP) in Bangalore.
  • Documented lessons learned, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint/Confluence.
  • Facilitated daily governance and review meetings with clients during the hypercare period, ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.

Director | Jun 2019 - Jun 2022

Chetty Exports

  • Successfully managed entire export-import operations as a Merchant Exporter, including food commodities, industrial goods, and medical goods.
  • Developed and executed a primary plan to expand the company's trading activities and enter new opportunity areas and markets outside of traditional business lines. 
  • Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary.

Senior Executive | Jul 2016 - Jun 2019

Wipro Technologies Ltd.

  • Collaborated with a team of 15+ major incident managers in Chennai to provide Major Incident Management support for MasterCard, a multinational financial services corporation.
  • Engaged with a team of 30+ major incident managers in Pune to deliver Major Incident Management support for HSBC Bank, an international banking giant and for YES Bank, a prominent domestic bank in Mumbai.
  • Provided Transition Management support for HSBC Bank in Pune, collaborating with a team of more than 5 transition managers.

Senior System Engineer | Sep 2015 - Jun 2016

Alphacom Systems & Solutions Pvt. Ltd. (Contract to L&T Infotech.)

  • Contributed to Major Incident Management for CIRCOR International, Inc., a US-based company, while collaborating with a team of 10+ incident managers at L&T Infotech in Mumbai.

Analyst | Oct 2012 - Oct 2014

HCL Technologies Ltd.

  • Worked closely with a team of more than 50 skilled engineers to offer infrastructure support for ACXIOM, a prominent US-based company. 

Technical Consultant | Dec 2011 - Oct 2012 | Mar 2015 - Sep 2015

Sutherland Global Services

  • Partnered with a team of over 80 consultants, delivered voice-based technical support to McAfee Customers, a reputable antivirus company. 

Academics / Professional Certifications

2017

AXELOS Global Best Practice

ITIL Foundation in IT Service Management

2013

EXIN

Cloud Computing Foundation

2013

Cloud University Sponsored By Rackspace Hosting

CLOUDU

2007 - 2011

Saveetha University

B.Tech - Information Technology - 62%

2006 - 2007

Tamil Nadu State Board

Class XII - 69.4%

2004 - 2005

Tamil Nadu Matriculation Board

Class X - 69%

Skills


  • Proficient in ITIL framework for Incident Management, Transition Management, Change Management, Problem Management and IT Operations. 
  • Skilled in Project Management methodologies, including PMP, Agile, and Scrum. 
  • Demonstrated ability to adapt to new methodologies and frameworks quickly to meet evolving business needs.

Tools


  • Proficient in using monitoring tools such as Pingdom, Zabbix, Splunk, Solarwinds, AS400 I series, CONTROL-M, and CA-7.
  • Experienced in utilizing ticketing tools such as Service Now, Jira, BMC Remedy, CA Service Desk, Oracle CRM, and Salesforce.com. 
  • Skilled in working with reporting tools including Power BI and IBM Cognos.