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6-10 years
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Avatar of Vladyslav Khakov.
Avatar of Vladyslav Khakov.
Past
DeFi Engineer @OpenOcean Finance
2023 ~ 2024
Blockchain Developer
Within one month
in the DeFi space, ensuring that my contributions lead to tangible improvements in user experience and platform performance. With a passion for continuous learning and development, I am well-equipped to tackle the challenges of the ever-evolving blockchain landscape. Konotop, Sumy Oblast, Ukraine,Work Experience JanuaryFebruary 2024 DeFi Engineer OpenOcean Finance • Developed and deployed high-performance DeFi protocols on the Solana blockchain, leveraging the network's high throughput and low fees to optimize user transactions. • Specialized in Rust programming for smart contract development, ensuring secure and efficient contract execution within the OpenOcean ecosystem. • Integrated Solana
Rust
Solana
Cryptography/Cryptocurrency
Unemployed
Ready to interview
Full-time / Remote Only
4-6 years
Kyiv National Taras Shevchenko University
Computer Science
Avatar of Mike Shih.
Avatar of Mike Shih.
Past
Sustaining Engineering Leader - TPO (TPM) @Keurig Dr Pepper Inc.
2020 ~ 2023
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
Mike Shih Mike is an easy going individual who enjoys challenging and diverse roles and is confident working with technical expert members or team from any industry. Also good at communicating with others. When facing with troubles, I can deal with them calmly. And also, I am good at logical analysis, strong sense of responsibility, leadership and management skills, communication skills and organizational skills, as well as team core cohesion. The technical design activity will start from study marketing department product spec or custom product requirement to design relative mechanical structure and component parts and product
Technical Project Leadership · Development and definition of the project scope. · Manufacturing Process Improvement · Cost saving for MP project · Technical Product Development · Project managements · Engineering Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Nan Jeon University of Science and Technology
Science and Technology
Avatar of 胡嘉倫.
Avatar of 胡嘉倫.
Senior UX Designer / UX Strategist @HTC 宏達國際電子股份有限公司
2022 ~ Present
UI/UX Designer
Within one month
. I also enjoy teamwork, collaborations, and learning new skills. Skill UI/UX Skills ★ UX Strategy ★ Information Architecture ★ Wireframe ★ UX Flow ★ Mockup ★ Design System ★ QA ★ Redesign and Enhancement Research Methods ★ Competitor Analysis ★ Google Analytics ★ Persona ★ Requirement Definition ★ User Stories Graphic Design ★ Marketing Materials ★ Print Production ★ Publication Design ★ Banner Ads ★ EDMs Experiences HTC Corporation Senior UI/UX Designer / UX Strategist August 2022 ~ Now Proposing strategy solutions for VIVE global website revamp based on data of Google Analytics and SEO
Adobe XD
sketch
Adobe Photoshop
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Birmingham City University
Visual Communication
Avatar of Samantha Jae Lipit.
Avatar of Samantha Jae Lipit.
Consultant @Global Advanced IT Connections
2024 ~ 2024
Product Owner, Business Analyst, System Analyst
Within one month
Taiwan Team and contributed to effective communication and teamwork. • Provided support to the Product Owner by facilitating Sprint Retrospective Sessions, ensuring continuous improvement and team reflection. • Involved in Program Increment and Iteration Plannings and Demo sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements. • Facilitated Backlog Grooming/Refinement Sessions, ensuring: - 100% team alignment on prioritized requirements and timeframes. - Clarity on User Stories documented in Jira and Rally - Collaborative discussion and agreement on Acceptance Criteria with Development and Product Teams.
YAML
AWS
Azure
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Adamson University
Information Technology
Avatar of HongSen KE.
Avatar of HongSen KE.
Sales & Marketing Manager @聖和汽車股份有限公司 Sheng-Ho Automobiles
2018 ~ Present
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within one month
HongSen KE My core value is developing relationships, offering mutually beneficial interactions to establish long-term trust. Shaped by over a decade of experience across five industry domains, defining the value I can provide. Excelled in business development, relationship building, trust enhancement, operational management, and brand stewardship. Experienced in cross-cultural coordination, brand transformation, team restructuring, and achieving exponential performance growth. Changhua County, Taiwan [email protected] Work Experience Sales & Marketing Manager Sheng-Ho Automobiles • FebPresent Sheng-Ho Automobiles, my family business, a dealer of the French Stellantis Group's Peugeot & Citroen brands.
Business Development
People Oriented
Motivation and Team Building
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Loughborough University
Marketing & Management
Avatar of Marko Bogdanovski.
Avatar of Marko Bogdanovski.
Frontend Architect / Lead @Elemental
2021 ~ 2023
Frontend Developer
Within one month
Belgrade, Serbia [email protected] Marko Bogdanovski L5 Software Engineer - NodeJS | Go | Blockchain I specialize in building SaaS applications powered by Blockchain and AI technologies. My core competency lies in end-to-end complete management of new project development, with a focus on custom-tailored apps and services for businesses. Work Experience Full Stack Engineer Ledger Leopard • August 2023 — Present — Developing systems and services based on OpenAI and Blockchain technologies. Frontend Lead Elemental • January 2021 — July 2023 — Worked closely with the CTO to define objectives and align them with the company's strategic
PHP
NoSQL
AWS
Employed
Ready to interview
Full-time / Remote Only
6-10 years
ETS "Nikola Tesla"
IT
Avatar of the user.
Avatar of the user.
產品總監 @禾亞數位科技股份有限公司
2022 ~ Present
Product manager, Senior Product Manager, Product Director
Within one month
Team Leadership
Product Management
Product Planning
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
國立台灣科技大學 National Taiwan University of Science and Technology
電機工程系
Avatar of the user.
Avatar of the user.
Past
Software Project Manager @Askey Computer Corp.(Asus Group), Taiwan,
2020 ~ 2023
Project Manager、Software Project Manager、Product Manager
Within one month
Embedded System
Microsoft Embedded
Python
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tamkang University
Water Resources and Environmental Engineering
Avatar of the user.
Avatar of the user.
Service Manager @Geekplus International Co. Ltd
2020 ~ Present
COO or Head of Operations or Head of Sales/Business Development
Within one month
Microsoft Office
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Hong Kong Polytechnic University
Bsc Hon Hotel Management
Avatar of Johnny Hsu.
Avatar of Johnny Hsu.
Past
Community Manager @Iron Fish Foundation
2023 ~ Present
Product Manager / Project Manager / Business Development / Growth Manager
Within one month
Johnny Hsu Crypto Trader / NFT holder / DeFi advocator Taipei City, Taiwan Web3 | DeFi | Crypto | Blockchain Experience Crypto Trader • Self-employed OctoberNow Trade futures and spots of crypto (manually). Analysis of new projects in Web3 and finding investment opportunities. Proactively immersed in trader communities and communicating with other traders. Moderate Discord channels and serve as a point of contact for stakeholders. Lead of Ecosystem Growth • ThunderCore DecemberOctober 2023 Ecosystem Responsibilities - Managed partner accounts, facilitating cross-chain, NFT, and developer team collaborations through external agencies. - Initiated and evolved ThunderCore's Developer Program, successfully onboarding 100
Slack
Zendesk
Notion
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中興大學
Chinese and Language studies

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
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Teamwork
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Leadership
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)