CakeResume Talent Search

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Avatar of Pascale Vallee.
Avatar of Pascale Vallee.
Manager of Quality Management @Liberty Resources
2024 ~ Present
DEI Director
Within one month
Pascale Vallee, MPH Manager at Quality Management, Liberty Resources Inc// [email protected] With nearly a decade of proven leadership and program management, and with a background in rhetoric, pedagogy, and public health, my strengths and passions position me to excel in areas such as public speaking; program design, management, implementation, and evaluation; data analysis; knowledge translation; talent development; as well as diversity, equity, and inclusion (DEI) initiatives. https://www.linkedin.com/in/pascale-vallee Work Experience Liberty Resources 2015-present Liberty Resources, Inc. is a
Microsoft Office
Photoshop
Communication
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Drexel University Dornsife School of Public Health
Avatar of Jimmy Lu.
Avatar of Jimmy Lu.
Past
Lead of Country Product Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within one month
Jimmy Lu (呂正彥) Senior Product Manager [Consumer Electronics Expatriate PM/Sales/BD] Entrepreneurship business development & management Leadership flexible & efficient international/cross-functional organizing Target-oriented project lead & SOP consolidation, product lifecycle management Begin with the end in mind Go-to-market execution Taipei, Taiwan < > London, UK https://www.linkedin.com/in/itsjimmy/ [email protected] Work experience Senior Product Manager [Consumer NB & Gaming ] • ASUSTeK Computer Indonesia JulDec 2023 | Jakarta, Indonesia Key responsibilities & Achievements - #business management #business development #team leading #cross-functional organizing
Business Development Project Management
Cross-Functional Project Management
Product Life Cycle Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立陽明交通大學(National Yang Ming Chiao Tung University)
Bachelor of management , Management of Transportation and Logistics
Avatar of the user.
Avatar of the user.
Past
Strategic Partnerships Manager @Our Happy Company
2019 ~ 2023
Strategic Partnerships, Business Development
Within one month
Strategic Partnerships
Business Development
Digital Strategy
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Columbia College Chicago
Arts, Entertainment, and Media Management
Avatar of the user.
Avatar of the user.
Past
Community Manager @Iron Fish Foundation
2023 ~ Present
Product Manager / Project Manager / Business Development / Growth Manager
Within one month
Slack
Zendesk
Notion
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中興大學
Chinese and Language studies
Avatar of the user.
Avatar of the user.
Past
Senior Software Engineer @仁寶電腦 Compal
2021 ~ Present
Cloud Engineer、Project Management
Within one month
Engineering
Photoshop
IllustratorCS4
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立陽明交通大學
生物醫學資訊
Avatar of Max Chou 周奕勳.
Avatar of Max Chou 周奕勳.
Software Engineer @Zenport Inc.
2023 ~ Present
軟體工程師
Within one month
區進行市場研究,包括當地市場格局、客戶偏好和競爭分析 學歷 University of Essex 碩士 電腦科學 •國立台灣大學 資訊工程學系與創意創業學程 •倫敦大學 學士 電腦科學 (休學) •Y Combinator Startup School 2016 技能 Node.js JavaScript DevOps / CI / CD Backend Development Full Stack Development Web Development Docker 語言 英文 — 流利 中文 — 母語
Node.js
JavaScript
DevOps / CI / CD
Employed
Ready to interview
Full-time / Remote Only
4-6 years
University of Essex
Computer Science
Avatar of Seyed Sina Farjad Pezeshk.
Avatar of Seyed Sina Farjad Pezeshk.
Past
Senior Frontend Developer @SinanSoft
2023 ~ Present
Front End Developer
Within one month
Seyed Sina Farjad Pezeshk Front-end Developer specializing in React.js, Next.js, and TypeScript With over 8 years of experience in front-end development and a passion for creating beautiful and pixel-perfect websites, I am a skilled professional with expertise in HTML, CSS, JavaScript, React, Next.js and TypeScript. I am committed to delivering high-quality work and excited to consider new challenges to help organizations succeed in the digital realm. Mashhad, Iran [email protected] React.js Next.js Typescript Tailwind CSS Redux Azure Active Directory Git
JavaScript
React.js
Next.js
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
freeCodeCamp
Computer Software Engineering
Avatar of Huzaifa MK.
Avatar of Huzaifa MK.
Past
TikTok Shop Manager @Madison Global Sales
2022 ~ 2024
Upper management
Within one month
. Later on, oversaw team recruitment and development, fostering a cohesive and high-performing workforce. EducationVirtual University of Pakistan Accounting and Finance Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpatRiphah International University Commerce Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Skills Amazon Walmart Account Managment Tiktok Shop Marketing Campaigns Team Management Hiring and Mentoring Product Development Management Skills Languages English — Professional Urdu — Native or Bilingual Hindi — Fluent Pashto — Native or Bilingual
Amazon
Walmart Account Managment
Tiktok Shop
Unemployed
Ready to interview
Full-time / Remote Only
4-6 years
Virtual University of Pakistan
Accounting and Finance
Avatar of Bess.
Avatar of Bess.
Past
Marketing Associate @Shopback Inc.
2023 ~ 2024
Digital Marketing
Within two months
陳欽姿 Bess 行銷副理 Bess = Best+s-t Bess is the Best, double Success without Tediousness. 主修商科 👉飯店管理 👉活動執行👉出國留學👉行銷企劃👉領導管理 👉數位行銷 10年活動執行 策劃並執行 線上+線下 不同 規模的活動,成功提升品牌知名度和產品銷售量。 7年行銷企劃
Microsoft Office
Metabase
Amplitude
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
Sprott-Shaw College
Business management diploma
Avatar of Alex Zoltan Pauncz.
Avatar of Alex Zoltan Pauncz.
Product Marketing Manager — SaaS @CData Software
2022 ~ Present
Director of Marketing
Within two months
Alex Pauncz I'm a creative marketer & strategist passionate about technology, entrepreneurship and marketing. In the last 6 years, I've lead many growth & brand marketing initiatives for CData Software, helping the company scale 10x from a founder-led, bootstrapped startup through three funding rounds led by VC partners. Before joining CData, I cut my teeth as an SEO & copywriter in a B2B marketing agency and at an IT services firm. Raleigh, NC, USA Work Experience OctoberPresent Product Marketing Manager — OEM CData Software - Lead marketing for CData's largest line of business: OEM embedded integration - Set the
Microsoft Office
Communication
Presentations
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Missouri-Columbia
Journalism, Economics

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Adaptability
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Teamwork
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)