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Taipei, Taiwan
Avatar of Wright.
Senior Backend Engineer
Within one month
in Gin . Used GROM to increase DB operability and migrate. Used Kubernetes with Docker to build a test tool site. Victor Tech - PHP Team Lead 2019/01 ~ 2019/11 Used Laravel to develop backend system. Used Docker as local develop environment. PHP Team Leader, PHP team has up to 3 peoples. Maintained the old system of sports award source center. Used GitLab and Jenkins handle CI/CD process. Lead the team to develop a new lottery system. Used PHP extension Swoole to optimize Laravel performace (24 times the
PHP
Laravel Framework
Swoole
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
德明財經科技大學
資訊管理
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Avatar of the user.
展務經理 @中華民國對外貿易發展協會
2016 ~ Present
Within one month
會展專業人員認證
Project Management
communication
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
University of Bath
Sustainability and Management
Avatar of 楊堉承 (Joe).
Avatar of 楊堉承 (Joe).
Community Lead @The Oasians
2021 ~ Present
Fintech
Within one month
楊堉承 (Joe) Passionate DeFi operations and community leader with experience in content creation, social media management, and blockchain education. Proven track record driving audience engagement and growth across multiple cryptocurrency projects. Hsinchu, Taiwan https://www.linkedin.com/in/joeyang95/ Work Experience Operation Manager • TRONDAO TRONDAO - A pioneer in creating a decentralized internet using blockchain technology. It powers decentralized apps (DApps) and emphasizes empowering developers to innovate freely. Content Strategy Execution: Increased Twitter followers by 5.09% to 1.49M and YouTube subscribers by 2.
Communication
Employed
Full-time / Interested in working remotely
4-6 years
University of Birmingham
International Business
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Avatar of the user.
Tech Lead/ Senior Software Engineer/SA @CTBC Bank
2020 ~ Present
Senior Software Engineer
Within one month
JAVA
Kubernetes
Docker
Employed
Full-time / Interested in working remotely
6-10 years
國立中正大學 National Chung Cheng University
工程學雲端計算與物聯網碩士
Avatar of the user.
Team Lead
Within one year
PHP
Laravel Framework
MySQL
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
逢甲大學
資訊工程
Avatar of Vera Tsai.
Avatar of Vera Tsai.
Apple Solution Consultant (ASC) @Apple - Taipei, Taiwan
2009 ~ 2011
Manager
More than one year
impact on customers. Performanced strong teamwork, exceeded personal sales goals by 20% monthly. Customer Engagement Sales Closing Skills Tools I use to increase working efficiency Slack Trello Notion Hubspot Mixpanel Mixmax Skills Business Development SaaS/software Sales Stakeholder Relations Language Chinese — Native English — Proficient Education Hanken & SSE Executive Education Entrepreneurship | Leadership | Business Strategy 2019 Business Lead Program Shih-Hsin University Information Management (B.AGo the extra mile. It's never crowded. I'm also recognized as a... Volunteer at Google's Communities WTM (Woman Techmakers) GDG (Google Develop...
SaaS
Business Development
Sales
Employed
Full-time / Remote Only
4-6 years
Hanken & SSE Executive Education
Business strategy|Entrepreneurship| Leadership
Avatar of Clement NICOLAS.
Avatar of Clement NICOLAS.
International Business Manager @IT & Service sectors
2015 ~ Present
International Business Manager
More than one year
analytics, A/B testing, optimization ; - Marketing planning, business intelligence & management, demand generation ; - Pricing and proposal generation, sales cycle management and recurring revenues ; - Cross architecture between teams & liaison between freelancers / suppliers ; - Forecast, KPIs, P&L, CRM management, reporting & collaborative work. Asia-Pacific Key Account Manager • Terraillon JanDecFrench Market Leader in Scales, Medical and Well-Being Connected Items Portfolio : 1, 5 Million USD/Covered areas : South Korea, Japan, Taiwan, Australia . - Strategic development : country targeting, market research, retailers, business plan - Business development & Export : prospecting, account management, meetings in Asia, international trade shows, negotiation, merchandising, dispute resolution - Management of
Dispute Resolution
Negotiation
CRM
10-15 years
INSEEC
MBA International
Avatar of Yen-Chen Huang.
Avatar of Yen-Chen Huang.
RD Manager @Intella
2017 ~ 2021
方案解決設計組 經理
Within one year
co/ 1. Build private Parity POA Ethereum Blockchain and delvelop smart contract for Ticketing platform, deploy on GCP using k8s. 2. Develop online invoice system for TSMC staff cafeteria. 3. Responsible for company E-ticket trading system (including iCash, EZC, iPASS). 4. Leader of the R&D team. 2017//01 Senior Software Engineer • TutorABC Inc https://www.tutorabc.com/OfficialSite/zh-TW/HomeEn 1. Mainly targets are developing backend api for all brands of English learning App. 2. Designing
J2EE Application Development
J2EE Web Application Development
Spring MVC
6-10 years
Avatar of lisa tsai.
Avatar of lisa tsai.
Past
Product Manager @WhaleTeq Co. LTD
2015 ~ 2020
Growth Hacker/ Product Manger/ Data-Driven Marketer
Within one month
week testing cost/version" through leading an auto-testing mechanism Version management: Collect feedbacks, host the content/schedule meetings, and after release notification D. Procedure Management Discuss with the team and build the company procedure Design the procedure templates Constantly execute and optimize the procedure after releases == Leadership: 1st formal PM in the company. Lead company growth from 6 to 27 people Set and share the meaningful goal Propose the sold model that accelerates the developing speed and acquire revenue == Achievement: Dig out the QBQ of the customer, causing the customer to buy 5 times of
Product Planning
Strategic Thinking
Product Marketing
Unemployed
Full-time / Interested in working remotely
6-10 years
National Chiao Tung University
Electronic Engineering
Avatar of 廖昱程.
Avatar of 廖昱程.
Customer Engineer @iKala 愛卡拉互動媒體股份有限公司
2022 ~ Present
Within two months
identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre-alert system for the new product. •Drove analysis data and visualize it for the dashboard and backstage management system for insight and impact. Covino Farms, Deputy Team Leader, Nov 2015 ~ Sep 2017 •Fixing the relationship with customers and ledmembers to finish daily orders. National Taichung University of Education, Research Assistant, May 2014 ~ Dec 2014 •Project: Using Motivation Approach to Enhance Low Achievers Science Learning Motivation and Thinking Ability. •Responsible for data processing, statistical analysis, and
nlp machine learning
+python
AI & Machine Learning
Employed
Full-time
4-6 years
國立中央大學
認知與神經科學所

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Problem-Solving
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Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)