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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Naomi Lin.
Avatar of Naomi Lin.
行銷副理 / KOL Radar 行銷科技事業部 @愛卡拉互動媒體股份有限公司
2021 ~ Present
品牌專案企劃、網路行銷企劃、數位行銷企劃
Within one month
生: 喬治亞學院與州立大學,修習行銷相關課程(–) MENG HSIEN (Naomi) LIN " 5+ years of experience in digital marketing and branding. A dedicated team player and problem-solver." Contact: [email protected] 【Professional Skills】 English Proficiency: TOEIC 955 / Invited Debate Coach at NTU English Debate Competition Web Data & User Analysis: GA4, Ahrefs, SimilarWeb, Hotjar, Google Looker Studio (Data Visualization & Analysis) Marketing Planning & Strategy: KPI Planning, Budget Management, SEO & Content Markting, Online Ad Planning, Website Planning, Visual Design (Canva), EDM Market...
Google Analytics
Sales & Marketing
Photoshop
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
臺北市立大學
英語教學系
Avatar of 張令潔 Bala Chang.
Avatar of 張令潔 Bala Chang.
專案管理/副分析師 @財團法人資訊工業策進會服務創新研究所
2018 ~ Present
Within two months
membership growth and social media maintenance, brand marketing strategy planning and execution. OPI Taiwan, Senior digital Marketing, Feb 2015 ~ Jun 2017 Official website operation, marketing strategy formulation, social media operation, visual coordination, data observation (Google analytics, Facebook, Instagram), CRM maintenance, cross-brand cooperation. Cite Publishing Ltd., Advertising planning and editing, Nov 2014 ~ Feb 2015 Holding brand lectures, advertising editing and writing, product planning and shooting. Rakuten Taiwan, Social Media Marketing, Jul 2014 ~ Oct 2014 Website project PM, responsible for website system planning and maintenance, event site planning and execution, data observation (official site, Google analytics, Facebook
PowerPoint
Word
Excel
Employed
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
輔仁大學
影像傳播學系
Avatar of Brian YU.
Avatar of Brian YU.
Past
Marketing Associate @CipherLab Co., Ltd
2023 ~ 2024
Sales and Marketing Specialist
Within one month
Collaboration: Partnered with both YouTubers and amateur content creators to produce unboxing videos for YouTube. Brand Establishment: Slogan, brand positioning, target user positioning. Market Research: Competitor analysis, consumer reviews collection, target audience identification. B2B Door-to-door Outreach: Hotel visits to gather on-site feedback. Crowdfunding Planning: Oversaw website performance of the project on Kickstarter, reviewing metrics from META and Google Analytics. Product Marketing: Generated content on Kickstarter page, product video coordination, user manual, press release. Design Award: Good Design, iF design award proposal submission. New Product Planning: Sourced new products on Amazon
Sales & Marketing
Social Media Marketing
Content Marketing
Unemployed
Ready to interview
Full-time / Not interested in working remotely
10-15 years
國立臺北大學 National Taipei University
Foreign Language and Applied Linguistics
Avatar of Iris Chen 陳彥羽.
Avatar of Iris Chen 陳彥羽.
Media Planning Assistant Manager @DAC_台灣迪艾思股份有限公司
2023 ~ Present
Account Manager
Within one month
. Taipei, [email protected] Work Experience JanApr 2024 Assistant Manager D.A.Consortium Inc. Led a team of four from planning to implementation. Facilitated cross-functional communication for account performance and team coordination, ensuring timely delivery of results. Managed client service, media planning, account management, and data-driven reporting. Acted as a project facilitator, coordinating with internal and external partners for project management, timeline monitoring, and operational execution. Responsibilities included managing client website layout, creating product landing pages, developing advertising materials and social media content, overseeing dashboard development, and integrating
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
National Taiwan University
Bachelor
Avatar of Kevin Chang.
Avatar of Kevin Chang.
Past
Product Manager @Binance
2022 ~ 2023
Front-end Engineer, Product Manager
Within one month
Kevin Chang Product Manager / Front-end Engineer Taiwan This is Kevin Chang, dynamic web developer and skilled product strategist, adept in leveraging technologies like React and Next.js to develop engaging web applications. Specialized in creating user-focused solutions, as evidenced in the AI Baby Board Book Web app. Combines front-end skills with a keen sense of product development, aiming to contribute to a team that values innovation and user experience. Work Experience Front-end Engineer Trainee • WeHelp Web Development Bootcamp JulJanDeveloped & designed "AI Baby Board Book" website using React and Next.js
Product Management
Product Roadmap Planning
Data Analysis
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chengchi University
Innovation and Intellectual Property Management
Avatar of the user.
Digital Marketing Manager
Within two months
social media managment
Social Media Advertising
Social Media Marketing
Unemployed
Ready to interview
Part-time / Interested in working remotely
6-10 years
Avatar of the user.
Avatar of the user.
Past
Growth & Performance @Hypefast
2020 ~ 2024
Performance Marketing Manager
Within one month
Spreadsheets
Data Analysis
Meta Ads
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
BINUS University
Information System
Avatar of the user.
Avatar of the user.
Product Manager @Frontier.cool
2021 ~ Present
PM/產品經理/專案管理
Within one month
Project Management
International Trade
HTML/CSS
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
華梵大學 Huafan University
Management Information System
Avatar of 林書安.
Avatar of 林書安.
Past
Project Management @杰悉科技
2021 ~ 2024
專案經理、產品經理、系統分析師
Within one month
process and impoved it. Other works: pre-sales, preparation of government tenders, software architecture analysis Emerging Technology Promotion Center , Project Manager/ Instructor, Sep. 2018~DecProject Management Achieved the target of more than 160% , and had above 20,000 students joining the classes every year. Built a website and acheived 30,000 views. Built a VR class project named "The Peach Blossom Spring", ingrated technology into traditional classes. Successfully designed the content of the lectures for AR, drone, Lego Robot, arduino, laser cut, 3D printer classes. Part-time Maker Teaching Instructor Handled more than
系統分析與設計
國際專案管理師PMP
Figma
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立高雄大學
工業管理
Avatar of 高鈺傑.
Avatar of 高鈺傑.
Past
資深前端工程師 @比房科技
2022 ~ 2024
Frontend developer.
Within one month
Ethan, Kao Frontend Engineer Taipei City, Taiwan Github: github.com/ethansnow2012 Email: [email protected] Mobile:Day of Birth:Mile StonesSide Project - CodeBaseJsonLaunched my own SaaS service, Victor Bar, launched at www.victorbar.twFreelance project: Live streaming comment integration and marquee effects (used in presidential electionsSuccessfully contributed code to a major open-source project (vueuseFirst independently completed commercial project (website developmentSmall-scale full stack prototype project, Ashenone.js (Beta), later used for freelance projects and side projectsMaster's thesis published: "Design of Cloud-based Digit Recognition using Partially Connected Neural Networks." Work
Frontend
Backend
Product
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
暨南大學
電機工程

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
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Teamwork
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Leadership
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)