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Avatar of Sutisna.
Avatar of Sutisna.
Past
Accounting, Finance and Tax @Rumah Batik Solo Ibu Kartini
2013 ~ Present
Accounting, Finance and Tax
Within three months
Sutisna Staff Ahli Lulusan sarjana akuntansi yang memiliki pengalaman kerja di bidang accounting, finance and tax selama 5 tahun lebih. Memiliki ketelitian, jujur, berdedikasi tinggi dan manajemen waktu yang baik sehingga mampu menyelesaikan pekerjaan secara efektif dan efisien. Berpengalaman dan terampil dalam pembukuan, persiapan pajak, menganalisis dan mengaudit serta pekerjaan administrasi umum lainnya. [email protected] Pengalaman Kerja JuniPresent Bandung, Indonesia Accounting, Finance and Tax Rumah Batik Solo Ibu Kartini 1. Mengontrol aktivitas keuangan dengan mengefisiensi variable-cost sebesar 20% sehingga meningkatkan laba perusahaan 2. Mengelola dan meningkatkan aset perusahaan dengan memajemen arus
Problem Solving Skills
Detail Oriented
Analisis Laporan Keuangan
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Pendidikan Indonesia
Akuntansi
Avatar of the user.
Avatar of the user.
Past
產品經理PM Product Manager @轉客來策略行銷顧問有限公司
2020 ~ 2024
PM, 數據分析師, 廣告優化師
Within one month
Microsoft Office
Canva
ClickUp
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Fu Jen Catholic University
企業管理學系
Avatar of Wei Chen Lin.
Avatar of Wei Chen Lin.
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)
2020 ~ Present
PM/產品經理/專案管理
Within one month
and facilitate the individual growth of team members *Supply chain information gathering/Material assessment control *Marketing trend analysis/Demand planning *Conduct meeting between cross-functional department. Achievement *New technology promotion to Samsung Wintek, Project Engineer, Apr 2011 ~ Jun 2013 *Touch panel & LCD OEM development management *In charge of Fujitsu/Sharp/Panasonic *Defines project scope, create project plans and maintain project objectives *Set-up the specification of the product Achievement * Mass production twelve mobile project and three tablet project * Mass production rate up to 90% Skills Software Excel、Outlook、PowerPoint、Word、Chinese t...
cost analysis
excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
Optical electrical technology
Avatar of the user.
Avatar of the user.
Inside Sales Business Development @TDCX Malaysia
2021 ~ Present
主管職
Within one month
Word
PowerPoint
專案管理
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立台灣大學
生物產業傳播暨發展學系
Avatar of Aprilia Riswandha Ekaputri.
Avatar of Aprilia Riswandha Ekaputri.
Past
Small Bussiness Owner @ANGKRINGAN AE SIDOARJO
2023 ~ Present
Akuntan, Bussiness Developmen, Finance Staff, Manajemen Traine, Staff Administrasi, gudang
Within two months
Les Privat Madiun MaretMei 2019 Memastikan pembelajaran yang mudah dipahami, menciptakan strategi belajar mengajar yang diminati siswa dan memastikan pembelajaran yang aman Staff Pramuniaga • Risty Flowers OktoberFebruari 2018 Sebagai pramuniaga, memastikan terlaksananya proses administrasi dan melakukan dekorasi bunga pada pesanan pelanggan Staff Pramuniaga • Muslim Fikroh JuliSeptember 2017 Membuat laporan kas masuk dan keluar, menyusun standar operasional prosedur pemasaran dan melakukan tugas sebagai pramuniaga PendidikanUniversitas PGRI Madiun Pendidikan AkuntansiSmk Negeri 2 Madiun Akuntansi Skil Word PowerPoint Excel Microsoft Office Google Drive Photoshop MYOB Accurate Accounting Sosial Media Marketing penjualan online Penjualan & Pemasaran Penjualan Produk Problem Solving Skills Ada...
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas PGRI Madiun
Pendidikan Akuntansi
Avatar of Steven.
Avatar of Steven.
Project Manager @明基電通
2022 ~ Present
Service Manager or Project Manager or Supply Chain Manager or Purchaser
Within one month
Steven I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences. Business & Project Management Experience: 2 years as a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience
Word
PowerPoint
Excel
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Yuan-Ze University
製造工程與經營管理系
Avatar of 陳郁夫.
Avatar of 陳郁夫.
Feature Product Manager & Software Engineer @聯發科
2020 ~ Present
資深軟體工程師
Within one month
object tracking. Feature Product Manager & Software Engineer • 聯發科 AprilPresent | Taipei, Taiwan As a highly skilled software engineer and feature product manager, I spearheaded the design and coordination of the camera bokeh flow, collaborating with cross-functional teams to achieve high customer satisfaction. My analytical thinking and problem-solving skills were recognized with a vAward, and I also played a key role in multiple camera development projects, utilizing my expertise in C++ and Android. Beyonds FPM's part, I also take a role on multiple camera development and design flow as software Engineer.
C++
Python
Machine Learning
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立師範大學附屬高級中學
Avatar of Skully Warg.
Avatar of Skully Warg.
Casino @PAGCOR (Philippine Amusement and Gaming Corporation)
2017 ~ Present
Casino Security or Table Games Dealer
Within two months
regulations regarding age verification and intoxication levels. Vip Usher/Porter • Uniprom inc. (Araneta Coliseum) SeptemberMayMonths) Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event. Received consistent positive feedback from supervisors for exemplary performance in ushering duties. Exhibited excellent problem-solving skills when faced with unexpected challenges or last-minute changes during events. Consistently met punctuality requirements, arriving on time for shifts and ensuring readiness to perform all ushering duties effectively. Callcenter Agent • Convergys OctoberFebruaryMonths ) Offered comprehensive product knowledge to customers, empowering the...
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Lyceum of the Philippines University
BACHELOR OF SCIENCE HOTEL AND RESTAURANT MANAGEMENT
Avatar of Nurudin.
Avatar of Nurudin.
Operations Supervisor @Bukalapak
2022 ~ 2024
Sales Supervisor
Within three months
Nurudin East Jakarta, East Jakarta City, Jakarta, Indonesia | [email protected] |https://www.linkedin.com/in/nurudin-4334a4251/ I am a person who is disciplined and has a high desire to develop, problem-solving skills and a high curiosity and absorb input and carry out according to instructions. Pengalaman Kerja Operations Supervisor • PT. Bukalapak JanuariJanuari 2024 | Lebak bulus, Jakarta Selatan Operation supervisor ( JuniDesemberLeading a team consisting of Sales, After Sales, and inventory control - Ensure stable sales and generate new ideas in marketing to increase sales - Maintain service quality according
Word
Excel
powerpoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Universitas Nusa Mandiri
Sistem Informasi
Avatar of the user.
Avatar of the user.
Past
APAC Market Director @AMT PostPro
2019 ~ Present
Business Development/ Sales/ Manager/ Director
Within one month
Presentation
New Business Development
GTM Strategy
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Taiwan University
Mechanical Engineering

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
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Leadership
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)