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6-10 years
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Marketing Supervisor @PT INTI SOLUSI INDUSTRI
2017 ~ Present
More than one year
digital marketing strategy
Communication
Copy Writing
Full-time / Interested in working remotely
4-6 years
Catholic University of Atmajaya
Business Administration
Avatar of Stamatis Orfanoudis.
Avatar of Stamatis Orfanoudis.
Radio Producer | DJ | PR/Marketing Contributor @OFFradio.gr
2009 ~ 2012
Media Strategist
More than one year
Vogue Greece, LiFo, Andro, Popaganda, Athens Voice, Athinorama, Ta Nea, Ethnos, Miss Bloom & more) https://www.instagram.com/madamephumanchu SAGIAKOS GROUP Media Strategist, Oct 2015 ~ Present Leading shoe retail physical & online stores, established in 1973 _Strategic pr, press and social media planning, including ad campaigns copy writing, working alongside the sales & buying departments _Trained new and existing employees to follow new pr guidelines _Production management: fashion shootings, advertorials _Media relations _Press events _Online Marketing consultant re campaigns, target groups, platform integration https://www.instagram.com/sagiakos.gr ARGIRO.
Word
Google Drive
Employed
Part-time / Interested in working remotely
10-15 years
Aristotele University of Thessaloniki
Journalism and Mass Media
Avatar of Maqbool Hussain Qureshi.
Avatar of Maqbool Hussain Qureshi.
Finance Manager @Pak Wifi Pvt Limited
2019 ~ Present
Account Manager
Within one month
Contact NoWhatsApp NoEmail: [email protected] Manager Finance & Accounts Passport No. UYIqama NoAvalaibility . Immediately Professional Work Experience: Tax Consultant & Accountant Qureshi's Financial Services & Solution Islamabad-Pakistan ( AprilJanAccounting & Book Keeping. Internal Audit & Reconciliation. Preparation of Income Tax & e-filling. Preparation of Sales Tax & e-filling. Reconciliation of Withholding / Deduction Tax. NTN Registration Services. Business Registration Services. Trade Mark , Business Logo & Copy Right Registration Services Reply of FBR, SECP, IPO & Other legal Notices. Manager Finance & Accounts Pak Wifi Private Limited Islamabad-Pakistan ( JanuaryMarchMonitor Day-to-Day
computerized accounting
Inventory Management System
Point of Sale (POS) Systems
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Bahauddin Zakariya University
Law
Avatar of the user.
Avatar of the user.
Past
Customer Operation Specialist @AlfredCamera 阿福管家
2021 ~ 2023
UI/UX Designer / Product Designer
Within one month
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of Soham Samprit Senapati.
Avatar of Soham Samprit Senapati.
Past
Senior Facebook Ads Manager @Airbnb
2023 ~ 2024
Senior Facebook Ads Manager
Within one month
across internal teams and mentored junior members, promoting data-driven marketing culture. Facebook Ads Manager Gumroad • JuneAugustDeveloped and executed high-performing Facebook Ads campaigns for Gumroad.com, leveraging skills in audience targeting, campaign strategy, and data analysis. -Collaborated with creators and internal teams to craft compelling ad copy and creatives that resonated with target audiences and drove sales on the Gumroad platform. Ensured campaigns delivered maximum return on ad spend (ROAS) and met client goals through A/B testing and ongoing optimisation. -Maintained awareness of Facebook Ads best practices and industry trends to continuously
Facebook Ads
Facebook Ads Manager
Google Ads
Unemployed
Ready to interview
Full-time / Remote Only
4-6 years
Bangalore University
BCom with Finance and Financial Management Services
Avatar of Tiffany Chin.
Avatar of Tiffany Chin.
Product Marketing Manager @National Math and Science Initiative
2024 ~ Present
UX Writer, Content Marketer, UX/UI Designer
Within one month
Tiffany Chin UX Writer | Content Strategist | Visual Designer I'm an experienced content marketing professional with a unique blend of copywriting, design, and analytical skills. In the last year, I've worked on UX-related projects, which I've thoroughly enjoyed. Now, I am seeking to grow my expertise in the UX space, helping organizations connect with their audience more meaningfully by delivering engaging copy and user-centered design solutions. Taiwan Work Experience Product Marketing Manager • National Math and Science Initiative Repositioning the organization as the STEM solution provider, auditing sales content and conducting competitive analysis to
Figma
Canva
Microsoft 365
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
University of Colorado Denver
Entertainment Industry Marketing
Avatar of Minchi Hsiao.
Avatar of Minchi Hsiao.
Past
資深國外業務 @Palm Max Technology Co., Ltd.(金利科技)
2022 ~ 2023
RDPM
Within one month
arrive on time Developed campaigns and specific marketing strategies for clients. Wrote engaging and successful marketing, advertising, and website copy. Handled high-volume paperwork and collaborated with the forwarder to resolve invoicing and shipping problems. Managed shipping and receiving activities for company. KWorld Computer Co, Ltd, Sales Assistant, Jun 2014 ~ Jul 2015 Completed orders through ERP system and organized product deliveries to meet customer timetables. Functioned as backup in areas of sales, support, and services. Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction. Maintained records related
word
excel
powerpoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
DePaul University
Marketing Strategy and Planning
Avatar of Eliot Chen.
Active
Avatar of Eliot Chen.
Active
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of Hoàng Nguyễn.
Avatar of Hoàng Nguyễn.
Communications Strategist @Nha Nam Publishing and Communications JSC
2020 ~ Present
Within one month
plans that drive business growth and build brand reputation. Work Experience Communications Strategist • Nha Nam Publishing and Communications JSC JunePresent | Hanoi, Vietnam Co-manage Nha Nam's Facebook page and group. Manage both online & offline content for press releases and KOL posts. Design company's point of sales material (POSM). Coordinate most PR events & activities. Content Team Lead • MTBIT MarchMarch 2020 | Hanoi, Vietnam Created copy & content for brand products (Crypto wallet, Crypto Exchange, Crypto Academy Blog). Curated and managed crypto content for the academy blog. Optimized the outbound email system to get about
Content Marketing
Social Media Planning
PR & Events
Employed
Open to opportunities
Full-time / Remote Only
6-10 years
RMIT University Vietnam
Professional Communications
Avatar of the user.
Amazon Consultant
More than one year
Photoshop
Illustrator
WordPress
Open to opportunities
Part-time / Interested in working remotely
10-15 years
National Aviation University
Bachelor, IT. Software of automated systems. Specialist. Profession: Software Engineer.

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
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Leadership
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)