CakeResume Talent Search

上級
On
4〜6年
6〜10年
10〜15年
15年以上
Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
1ヶ月以内
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
CRM software
Microsoft Office
Zendesk
無職
面接の用意ができています
フルタイム / リモートワークに興味あり
4〜6年
University of Brawijaya
Computer Science
Avatar of Shawnia Mejia.
Avatar of Shawnia Mejia.
Past
Cashier @Target
2009 ~ 2009
paraeducator
1ヶ月以内
to plan community events and services. Education University or School Yuba college Marysvile ca, Sociol Work/Science • Fallbreak)-Fall 2018 High School Yuba city Alternative School / Received diploma Skills Work experience as a Retail Cashier and role in sales Basic PC knowledge/Education programs/word excell Familiarity with electronic equipment, like cash register and POS Strong communication and time management skills Customer satisfaction lessons Exceptional verbal and written communication skills Great interpersonal and social skills Strong presentation and reporting skills Excellent in handling and managing children and working with staff and parents Languages English - Professional
無職
面接の用意ができています
フルタイム / リモートワークに興味なし
4〜6年
Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ 現在
UI/UX Designer / Product Designer
1ヶ月以内
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
無職
面接の用意ができています
フルタイム / リモートワークに興味あり
6〜10年
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of 魏文莉 Kallista Wei.
Avatar of 魏文莉 Kallista Wei.
Product Developer @Sararose International Inc
2020 ~ 現在
Product/Project Manager
1ヶ月以内
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Word
Excel
PowerPoint
就職中
面接の用意ができています
フルタイム / リモートワークに興味あり
4〜6年
華梵大學
外國語文學系
Avatar of steve pablo.
1ヶ月以内
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Word
就職中
面接の用意ができています
フルタイム / リモートワークに興味あり
4〜6年
Avatar of the user.
Avatar of the user.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
1ヶ月以内
Management
Planning
Customer Relationship
無職
面接の用意ができています
フルタイム / リモートワークに興味あり
6〜10年
City University of Hong Kong
Marketing
Avatar of the user.
Avatar of the user.
Sustaining/NPI Engineering Program Manager @Foxconn Industrial Internet
2022 ~ 現在
Product Manager/ Program Manager
1ヶ月以内
Project Management Professional (PMP)
New Product Development Professional (NPDP)
MS project
就職中
面接の用意ができています
フルタイム / リモートワークに興味あり
10〜15年
Tsinghua University (北京)清華大學
International Master of Business Administration (IMBA)
Avatar of the user.
Avatar of the user.
Service Manager @Geekplus International Co. Ltd
2020 ~ 現在
COO or Head of Operations or Head of Sales/Business Development
1ヶ月以内
Microsoft Office
就職中
面接の用意ができています
フルタイム / リモートワークに興味あり
10〜15年
Hong Kong Polytechnic University
Bsc Hon Hotel Management
Avatar of Fiora Tsai.
Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ 現在
Procurement/Sales Engineer
1ヶ月以内
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Analysis
Intercultural Communication
Business Administration
就職中
面接の用意ができています
フルタイム / リモートワークに興味あり
4〜6年
銘傳大學 Ming Chuan University
Business Administration
Avatar of Pan Ping-Han.
Avatar of Pan Ping-Han.
Past
Senior Marketing Specialist @ASUS Cloud Corporation
2017 ~ 2023
行銷企劃專員
1ヶ月以内
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
Data-Driven Marketing
Critical thinking
Handling pressure
無職
面接の用意ができています
フルタイム / リモートワークに興味あり
4〜6年
National Kaohsiung First University of Science and Technology
Applied English

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UI designer -UX
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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
1年以上
Customer Service Representative
Wendys
2021 ~ 2021
Phoenix, AZ, USA
Professional Background
現在の状況
求人検索の進捗
Professions
Customer Service / Support
Fields of Employment
電子・電気通信
職務経験
10〜15年
Management
I've had experience in managing 1-5 people
スキル
High Standards
Cleanliness
Courteous
Pleasant
Assisted
Energetic
Courtesy
Interpersonal Skills
Meeting Deadlines
Professionalism
Flexibility and Adaptability
Polite
Attention To Detail
Ability To Adapt
Honest
言語
English
ネイティブまたはバイリンガル
Job search preferences
希望のポジション
Customer Service Representative
求人タイプ
フルタイム
希望の勤務地
リモートワーク
リモートワークに興味あり
Freelance
いいえ。
学歴
学校
Pima Medical Institute
専攻
印刷

Elisa Buturla

Customer Service Representative

Talented individual with a desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to a new, rewarding opportunity.

  Phoenix, AZ, USA

Work Experience

May 2021 - September 2021

Cashier/Drive thru

Wendys

Taking orders from the counter and drive thru, light food prep, cleaning and sanitizing, etc

January 2021 - May 2021

Warehouse Associate

Goodwill

Picking through bins of donations to find what items could go on sale floor. I would also tag and price each item

April 2016 - November 2017

Customer Service Representative

Revana Inc.

Ensured optimal passenger experience, achieving top satisfaction,
retention and referrals.
Answered customers' questions and addressed problems and complaints
in person and via phone.
Ranked in the top 5% for customer satisfaction among 120 competing
comtomer service presentative.
Investigated and resolved billing and service discrepancies.
Recommended, selected and helped locate merchandise based on
customer needs and desires.
Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.

December 2013 - November 2015

Auditor

Lone Butte Casino

Wrote reports, authored papers and organized supporting documentation.
Met with business leaders and owners to discuss audits and findings.

Appraised adequacy of internal control systems by completing audit
questionnaires.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Performed information system audits to manage internal controls and
assess risks.

Identified weakness and successes of existing control systems.
Prepared special audits and control reports by analyzing trends.
Provided suggestions to improve management control weaknesses.

Determined and detailed gaps in process, procedure and system controls.
Used advanced software skills to produce high-quality documents, reports and presentations.

December 2013 - November 2015

Cocktail Waitress

Lone Butte Casino

Hand-washed dishes and glassware thoroughly.
Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
Checked on guests to ensure satisfaction with each food course and
beverages.
Delegated tasks to team members to optimize productivity.
Maintained safe food handling standards at all times.
Assisted servers and dining room hosts, quickly responding to guests' needs.
Greeted new customers, answered initial questions and took drink orders.
Maximized employee morale and corrected performance issues
according to established standards.

Suggested additional items to customers to increase restaurant sales.
Greeted guests in a pleasant and courteous manner.

September 2011 - December 2013

Dog Groomer

PetSmart Inc.

Trimmed and styled animals' coats according to owner instructions and breed standards.
Assisted customers by phone, including scheduling appointments and
treatments.
Processed client payments, sent invoices and placed appointment
reminder calls.
Adhered to high standards of safety, cleanliness and professionalism.
Restrained and managed scared and active animals.

Education

Apr 2018 - Jan 2020

Pima Medical Institute

Field of study

2012 - 2021

Pima Medical Institute

Certified Nursing Assistant

Skills

   High Standards      Cleanliness      Courteous      Pleasant      Assisted      Energetic      Courtesy      Interpersonal Skills      Meeting Deadlines      Professionalism      Flexibility and Adaptability      Polite      Attention To Detail      Ability To Adapt      Honest   

Languages

   English — Native or Bilingual   

Resume
プロフィール

Elisa Buturla

Customer Service Representative

Talented individual with a desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to a new, rewarding opportunity.

  Phoenix, AZ, USA

Work Experience

May 2021 - September 2021

Cashier/Drive thru

Wendys

Taking orders from the counter and drive thru, light food prep, cleaning and sanitizing, etc

January 2021 - May 2021

Warehouse Associate

Goodwill

Picking through bins of donations to find what items could go on sale floor. I would also tag and price each item

April 2016 - November 2017

Customer Service Representative

Revana Inc.

Ensured optimal passenger experience, achieving top satisfaction,
retention and referrals.
Answered customers' questions and addressed problems and complaints
in person and via phone.
Ranked in the top 5% for customer satisfaction among 120 competing
comtomer service presentative.
Investigated and resolved billing and service discrepancies.
Recommended, selected and helped locate merchandise based on
customer needs and desires.
Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.

December 2013 - November 2015

Auditor

Lone Butte Casino

Wrote reports, authored papers and organized supporting documentation.
Met with business leaders and owners to discuss audits and findings.

Appraised adequacy of internal control systems by completing audit
questionnaires.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Performed information system audits to manage internal controls and
assess risks.

Identified weakness and successes of existing control systems.
Prepared special audits and control reports by analyzing trends.
Provided suggestions to improve management control weaknesses.

Determined and detailed gaps in process, procedure and system controls.
Used advanced software skills to produce high-quality documents, reports and presentations.

December 2013 - November 2015

Cocktail Waitress

Lone Butte Casino

Hand-washed dishes and glassware thoroughly.
Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
Checked on guests to ensure satisfaction with each food course and
beverages.
Delegated tasks to team members to optimize productivity.
Maintained safe food handling standards at all times.
Assisted servers and dining room hosts, quickly responding to guests' needs.
Greeted new customers, answered initial questions and took drink orders.
Maximized employee morale and corrected performance issues
according to established standards.

Suggested additional items to customers to increase restaurant sales.
Greeted guests in a pleasant and courteous manner.

September 2011 - December 2013

Dog Groomer

PetSmart Inc.

Trimmed and styled animals' coats according to owner instructions and breed standards.
Assisted customers by phone, including scheduling appointments and
treatments.
Processed client payments, sent invoices and placed appointment
reminder calls.
Adhered to high standards of safety, cleanliness and professionalism.
Restrained and managed scared and active animals.

Education

Apr 2018 - Jan 2020

Pima Medical Institute

Field of study

2012 - 2021

Pima Medical Institute

Certified Nursing Assistant

Skills

   High Standards      Cleanliness      Courteous      Pleasant      Assisted      Energetic      Courtesy      Interpersonal Skills      Meeting Deadlines      Professionalism      Flexibility and Adaptability      Polite      Attention To Detail      Ability To Adapt      Honest   

Languages

   English — Native or Bilingual