and colleagues * Able to assist all departments concern to GM * Taking minutes in every single meeting * Accompanying GM for general inspection and making notes to all departments concerned for further follow up. * Arranging schedule and coordinate to HODs for departmental review * Doing coordination with Human resources department for all management events. Receptionist • Rama Beach Resort & Villas MayAugust 2014 | Badung, Bali Job description: * Handling guest check in/out * Giving hotel information to arrival guest * Cashiering * Handling walking guest * Doing upselling * Handling guest complaint * Handling guest request * Handling phone service * Handling guest message * Able to be guest relation officer
Estriani Pamungkas Kota Tangerang, Banten, Indonesia || [email protected] Lulusan D3 Manajemen Perpajakan yang mempunyai pengalaman dan pemahaman sesuai bidang yang ditempuh dipendidikan yaitu perpajakan dan juga mempunyai pengalaman dibidang administrasi. Pengalaman Kerja Staff Administrasi • PT Graha Dirgantara Servis DesemberAgustus 2023 | Tangerang, Banten Membantu customer mengatasi permasalahan dalam hal pengiriman barang Mengatur administrasi perusahaan dalam hal kontrak kerja, absensi, dan arsip dokumen perusahaan Membuat Faktur Pajak Melaporkan Pajak Menerbitkan Invoice Menjaga komunikasi dengan mitra perusahaan agar lancarnya kegiatan kerjasama perusahaan dengan mitra perusahaan Pendidikan Akademi Manajemen Bina Sarana Informatika Manajemen Perpajakan •Skil Microsoft Office Word Excel Bahasa
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Senior Customer Support Representative @PT Equdero Layanan Indonesia
・
2022 ~ 2024
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)
・
2020 ~ Present
PM/產品經理/專案管理
Within one month
Wei Chen Lin(Jason) 10 years experiences of product management & optic electrical knowledge background Be good at new product development , cross-section coordination, project management Product Manger City: Tainan,TW [email protected] Work Experience Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.) Deputy Project Manager, Sep 2020 ~~ Present *Display Drive Integration Chip PM for wearable/mobile/tablet/industrial *In charge of China Panel Customer (BOE/CSOT/HKC/TIANMA) >New IC product promotion & introduction >New Panel project estimation >Customer service *Technical and Product Marketing *Coordinate with internal departments
Refactored code base with design system and optimized the performance .
Designed the Front-end architect and implemented the systems across the entire codebase, such as application permission system, comment system ...etc , which helped user manual efforts decrement and helped project execution efficiency.
Researched and presented POCs to the unknown to help the product team make product development decisions.
Developed a comprehensive and scalable design system with advanced component design patterns such as Compound Component, Provider pattern, Observer pattern.. etc & Storybook for enhancing team communication and product development speed.
Introduced and set up the E2E-testing by using the Playwright and integrating with the GitLab CI for automation testing.
Enhanced user experience by implementing responsive web designs and optimizing website performance.
Set up the i18n transition using the Fortitude CLI for UX copy tools and implement Amplitude event tracking on the web app to enhance analytics.
Jr. Front-End Developer • Kuobrothers Corp.(生活市集) 2021-05 - 2022-03
Refactored 2 webapp codebase into a high-performing e-commerce website that prioritizes user experience and speed by Next.js .
Lead a cool dashboard development from scratch for the important big sale event day , which also been shown in live TV news to represent the company daily revenue .
Developed an AMP page that boosted the main product website's SEO score.
Hosted tech sharing for better development culture and helped improving the code quality .
Integrated Cypress e2e testing to protect the web app core flow which helped team confidence while the expanding feature .
Optimized web app performance ( code-splitting , react optimization skills , progressive images ... etc) which help the web app reached 100 performance score and 92 SEO score and more then 91% great user experience links .
Jr. Front-End Developer • Glaibo digital 2021-03 - 2021-05
Implemented new features by Typescript ,Next.js and apollo GQL
Developed highly reusable API methods to ensure maximum efficiency and versatility.
Refactored code base with design system and optimized the performance .
Designed the Front-end architect and implemented the systems across the entire codebase, such as application permission system, comment system ...etc , which helped user manual efforts decrement and helped project execution efficiency.
Researched and presented POCs to the unknown to help the product team make product development decisions.
Developed a comprehensive and scalable design system with advanced component design patterns such as Compound Component, Provider pattern, Observer pattern.. etc & Storybook for enhancing team communication and product development speed.
Introduced and set up the E2E-testing by using the Playwright and integrating with the GitLab CI for automation testing.
Enhanced user experience by implementing responsive web designs and optimizing website performance.
Set up the i18n transition using the Fortitude CLI for UX copy tools and implement Amplitude event tracking on the web app to enhance analytics.
Jr. Front-End Developer • Kuobrothers Corp.(生活市集) 2021-05 - 2022-03
Refactored 2 webapp codebase into a high-performing e-commerce website that prioritizes user experience and speed by Next.js .
Lead a cool dashboard development from scratch for the important big sale event day , which also been shown in live TV news to represent the company daily revenue .
Developed an AMP page that boosted the main product website's SEO score.
Hosted tech sharing for better development culture and helped improving the code quality .
Integrated Cypress e2e testing to protect the web app core flow which helped team confidence while the expanding feature .
Optimized web app performance ( code-splitting , react optimization skills , progressive images ... etc) which help the web app reached 100 performance score and 92 SEO score and more then 91% great user experience links .
Jr. Front-End Developer • Glaibo digital 2021-03 - 2021-05
Implemented new features by Typescript ,Next.js and apollo GQL
Developed highly reusable API methods to ensure maximum efficiency and versatility.