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4-6 years
6-10 years
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Taipei City, Taiwan
Avatar of Lauren Liu.
Avatar of Lauren Liu.
Assistant Customer Service Manager @Lalamove小蜂鳥國際物流有限公司
2022 ~ Present
Customer Service Manager
Within one month
Guide and support team, fostering a positive work environment. # Train and coach team for improved performance. # Monitor customer service metrics, implementing performance strategies. # Handle escalated inquiries and resolve complex issues. # Collaborate across departments for seamless customer experiences. # Address team questions, concerns, and escalations. # Lead team meetings to communicate updates and goals. # Identify and coordinate training needs. # Implement process improvements for workflow optimization. EducationProvidence University Mass Communication Skills KPI Management Project Management Training & Development Cross Functional Communications Data Analysis Language English — Proficiency Chinese — Native
KPI Management
Project Management
Training & Development
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Providence University
Mass Communication
Avatar of 林珈伃.
Avatar of 林珈伃.
Past
新事業部 籌備經理 @潤遠企業有限公司
2022 ~ Present
Training & Development / Learning & development / Training Specialist
More than one year
林珈伃 新事業部籌備經理 New Taipei City, Taiwan 您好!我是Grace~ 是一個喜歡挑戰新事物,且能主動學習的人,擅長溝通協調,透過觀察與同理心去了解對方需求,提供協助,還具備耐心、細心、好奇心,能快速應變解決問題,我的座右銘是-溫柔的態度,堅定的原則- 「樂觀
Word
PowerPoint
Excel
Unemployed
Full-time / Interested in working remotely
More than 15 years
私立醒吾高中
美容美髮科
Avatar of Clara Lo.
Avatar of Clara Lo.
Assistant HR Director (Corporate) @PHIN Group
2023 ~ Present
人力資源部門主管
Within one month
live and online class interpretation, interview transcription and translation, edit and review, subtitle translation, general legal and business document translation, and training material translation. Senior Talent Development Specialist • ITG Group 2017//09 1. Reports directly to the President. 2. Build and establish HR and Training department. 3. Propose, develop, plan, coordinate and execute: - Training system and programs for all Taiwan business units. - Corporate-directed HR initiatives for the entire group and training in overseas business units. - Responsible for recruitment in Taiwan and employee performance evaluation system for the entire group
HR Management
Training & Development
Customer Relations
Employed
Full-time / Interested in working remotely
More than 15 years
Ecole hôtelière de Lausanne
Master of Hospitality Administration
Avatar of Odelia Chen.
Avatar of Odelia Chen.
Employer Branding Lead @Migo 熱鬧點科技
2020 ~ Present
Human Resource / Marketing / PR
More than one year
first industry gathering event with four different companies, successfully approached and invited 20 potential candidates. ─ Contact and interview prospective candidates and retain audit trail of contact. ─ Leverage and manage social media technologies to locate, engage, and attract prospective candidates. ─ Propose and execute recruitment events to increase exposure of company brand and attract potential talents(Proposed and managed over 3 events by individual management). ─ Provide effective new employee orientation and support off-job training program. 【Achievement】 ─ Fulfill 13 headcounts - including 3 Programmers, 2 Planners, 2 Designers, 1 Mar...
Word
Google Drive
Outlook
Employed
Full-time / Interested in working remotely
4-6 years
國立屏東科技大學
應用外語系
Avatar of the user.
Avatar of the user.
Past
Team leader of Production Engineer @艾司摩爾
2016 ~ 2023
資深工程師、技術主管、專案管理工程師、產品經理
Within three months
Microsoft Office
SolidWorks
Matlab/Simulink
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
National Taiwan University
Mechanical Engineering
Avatar of Hung Li.
Avatar of Hung Li.
Business Analyst @Vaco
2023 ~ Present
Data Analyst, Business Intelligence, Languages
Within three months
Hung Li Business Analyst | Google Sheets Expert | Google Apps Script Developer As an experienced business analyst, I specialize in operation analysis and process automations using tools such as Google Sheets, BigQuery, Data Studio, and Google Apps Script. With my expertise, I am able to drive growth and boost performance in product operation. I have a proven track record of success in this field and am confident in my ability to bring value to any organization. My technical skills, combined with my ability to analyze and interpret data, make me a valuable asset in any role. Work
Google Spreadsheets
Google Data Studio
Google Surveys
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Yunlin University of Science and Technology
English, Second Language Acquisition, Linguistics
Avatar of the user.
PM、Consultant
Within one month
PMP
Salesforce Administrator
Salesforce Training
Employed
Full-time / Interested in working remotely
10-15 years
國立台灣大學
海洋科學
Avatar of the user.
Avatar of the user.
Past
Frontend Engineering Manager, Data Science @Vpon Big Data Group
2022 ~ 2023
Frontend Engineer, Full Stack Engineer
Within one month
HTML
CSS
React
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
YZU University (元智大學)
Information Communication
Avatar of 林佳玟.
Avatar of 林佳玟.
專案經理 @花蓮慈濟醫院
2022 ~ Present
PM/產品經理/專案管理
Within one month
林佳玟 Consultant Taipei City, Taiwan 7年的軟體開發和專案管理經驗的專案經理 專精於數位轉型策略、系統設計與跨部門協作。成功推動多個企業級數位化項目,優化流程並提升運營效率。能在高壓環境下快速學習與適應,並將複雜需求轉化為實際解決方案 工
PHP
JavaScript
教學
Employed
Open to opportunities
Part-time / Interested in working remotely
6-10 years
國立東華大學
資訊工程
Avatar of Janet Yang.
Project Manager, Senior Designer, UI Designer
More than one year
design to clients . Through these experiences working directly with clients, I have created visual solutions to communication problem. My current job is Branding Project Manager at the Springfield Creatives. Successful project management depends not only on what I do but also on how I do it. Training team members on development process are the primary goal for the project management. My responsibilities are to oversee multiple projects across all phases of development, monitor project workflow and make timeline adjustments as needed. being a good project manager has to coordinate with clients to gather requirements
Illustrator
色彩應用繪製
平面設計原理
Full-time / Interested in working remotely
4-6 years
The Art Institute of Seattle
Graphic Design

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Within one month
Cloud Service Provider - SSD engineer
Logo of Lenovo_台灣聯想環球科技股份有限公司.
Lenovo_台灣聯想環球科技股份有限公司
2022 ~ Present
Taiwan
Professional Background
Current status
Employed
Job Search Progress
Professions
Electronics Engineer, FAE Engineer, Project Engineer
Fields of Employment
Consumer Electronics, Hardware
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
Word
PowerPoint
Excel
Microsoft Office
Communication
Languages
Chinese
Fluent
English
Fluent
Job search preferences
Positions
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
Educations
School
國立宜蘭大學National Ilan University
Major
Electrical Engineering
Print

Felix Lu

Senior FAE 

PERSONAL INFORMATION

ABOUT ME

A friendly outgoing IT professional with 9 years of hand on experience with hardware circuit design, project management, technical support and customer service.


EDUCATION 

National I-lan University Bachelor of Electrical Engineering

PROFESSION SUMMARY

● Hardware circuit design 
● PCBA layout
● Establish test plan and design quality control 
● Soldering techniques
● Project schedule management and coordination
● Presentation skill
● Familiar with NAND Flash / SATA protocol/Storage related technology
● IC assembly related knowledge and failure analysis.
● Linux / Windows/ operations.
 

SOFT SKILL


● Regulated and high stress-resistant ability 
● Hands-on experience with all stages of application deployment efforts, including requirement gathering and definition, configuration,              customization, end user training and support
● Extensive knowledge of report writing and technical documentation.
● Good interpersonal communication and problem-solving skill. 

EXPERIENCE

[Lenovo Inc.] JUl. 2022–Present.  SSD IO Engineer 

  • Be responsible for SSD sub-system, providing the solution to server system.
  • Be familiar with SSD structure, SATA/PCIe protocol, and SSD FW debugging.
  • Lead the storage sub-system (SSD and Backplane) design and deliver
  • Maintain F/W, driver, Utilities of storage sub-system
  • Be responsible for sub-system issue troubleshooting.
  • Leverage OEM vendor resource to provide proper solutions.
  • Lead sub-system engineering work, include BOM/EC, manual, Change management


[Innodisk Inc.]    DEC. 2017–Present.Senior Application Engineer

  • Provide technical consulting for SSD,M.2 ,CF cards , Flash DOM ,SD card , USB drive and related application
  • Handling customer complaint and failure analysis.
  • Hardware and firmware debugging.
  • Write technical documents and (8D) failure analysis report
  • Provide technical support for customers in the development stage.
  • Provide training to Sales and FAE of oversea branches. (Japan, Europe, Middle East area and Taiwan)


[Taiwan semiconductor Inc]  JUL.2015–Oct.2017AE Section Manager

  • Lead 5 team members to implement failure analysis and determine root cause.
  • Interface suppliers andmonitor production quality,production record and make the improvement be done.
  • Create and audit 8D report and failure analysis report
  • Deal with customer complaint and technical inquiry
  • Provide technical support directly and feedback for major customers (Braun,Osram, SEC, LG)
  • Support FAimprovement process to get certification of IATF 16949 for major customers (BOSCH and Continental)

 

[Transcend Information, Inc]  MAY.2013– JUL. 2015Senior Field Application Engineer

  • In charge of technical support for SSD, CF cards and flash storage modules
  • Analyze the failure products and root cause.
  • Coordinate with Sales and R&D departments for product development.
  • Produce technical documents and reports.
  • Provide training to Sales and FAE of overseas branches (Japan, Germany, UK, and Taiwan)
  • Support marketing; trade show and promotion.
  • Survey the latest technology and new products of competitors.


[NetronixInc,Inc] NOV.2011– APR. 2013.Project Manager 

  • Responsible to program the project management & execution of cross-functional from initiation to completion.
  • Develop detailed project plansand evaluate the product specification for customer.
  • Survey and key component for POS.
  • Monitor the design quality with vendors of motherboard
  • Analyze technical problem and provide solution.
  • Implement process improvements to reduce development time and cost
  • Prepare test report of new product for customers.


[Micro-Star Inc (MSI)]    SEP. 2009 -SEP 2011Notebook Hardware R&D

  • Design thecircuit of NB motherboard and review PCBA layout.
  • Ensure the design quality and comply with the specification.
  • Build verification process and test plans.
  • Control the NPI schedule.
  • Survey AVL component and feasibility assessment
Resume
Profile

Felix Lu

Senior FAE 

PERSONAL INFORMATION

ABOUT ME

A friendly outgoing IT professional with 9 years of hand on experience with hardware circuit design, project management, technical support and customer service.


EDUCATION 

National I-lan University Bachelor of Electrical Engineering

PROFESSION SUMMARY

● Hardware circuit design 
● PCBA layout
● Establish test plan and design quality control 
● Soldering techniques
● Project schedule management and coordination
● Presentation skill
● Familiar with NAND Flash / SATA protocol/Storage related technology
● IC assembly related knowledge and failure analysis.
● Linux / Windows/ operations.
 

SOFT SKILL


● Regulated and high stress-resistant ability 
● Hands-on experience with all stages of application deployment efforts, including requirement gathering and definition, configuration,              customization, end user training and support
● Extensive knowledge of report writing and technical documentation.
● Good interpersonal communication and problem-solving skill. 

EXPERIENCE

[Lenovo Inc.] JUl. 2022–Present.  SSD IO Engineer 

  • Be responsible for SSD sub-system, providing the solution to server system.
  • Be familiar with SSD structure, SATA/PCIe protocol, and SSD FW debugging.
  • Lead the storage sub-system (SSD and Backplane) design and deliver
  • Maintain F/W, driver, Utilities of storage sub-system
  • Be responsible for sub-system issue troubleshooting.
  • Leverage OEM vendor resource to provide proper solutions.
  • Lead sub-system engineering work, include BOM/EC, manual, Change management


[Innodisk Inc.]    DEC. 2017–Present.Senior Application Engineer

  • Provide technical consulting for SSD,M.2 ,CF cards , Flash DOM ,SD card , USB drive and related application
  • Handling customer complaint and failure analysis.
  • Hardware and firmware debugging.
  • Write technical documents and (8D) failure analysis report
  • Provide technical support for customers in the development stage.
  • Provide training to Sales and FAE of oversea branches. (Japan, Europe, Middle East area and Taiwan)


[Taiwan semiconductor Inc]  JUL.2015–Oct.2017AE Section Manager

  • Lead 5 team members to implement failure analysis and determine root cause.
  • Interface suppliers andmonitor production quality,production record and make the improvement be done.
  • Create and audit 8D report and failure analysis report
  • Deal with customer complaint and technical inquiry
  • Provide technical support directly and feedback for major customers (Braun,Osram, SEC, LG)
  • Support FAimprovement process to get certification of IATF 16949 for major customers (BOSCH and Continental)

 

[Transcend Information, Inc]  MAY.2013– JUL. 2015Senior Field Application Engineer

  • In charge of technical support for SSD, CF cards and flash storage modules
  • Analyze the failure products and root cause.
  • Coordinate with Sales and R&D departments for product development.
  • Produce technical documents and reports.
  • Provide training to Sales and FAE of overseas branches (Japan, Germany, UK, and Taiwan)
  • Support marketing; trade show and promotion.
  • Survey the latest technology and new products of competitors.


[NetronixInc,Inc] NOV.2011– APR. 2013.Project Manager 

  • Responsible to program the project management & execution of cross-functional from initiation to completion.
  • Develop detailed project plansand evaluate the product specification for customer.
  • Survey and key component for POS.
  • Monitor the design quality with vendors of motherboard
  • Analyze technical problem and provide solution.
  • Implement process improvements to reduce development time and cost
  • Prepare test report of new product for customers.


[Micro-Star Inc (MSI)]    SEP. 2009 -SEP 2011Notebook Hardware R&D

  • Design thecircuit of NB motherboard and review PCBA layout.
  • Ensure the design quality and comply with the specification.
  • Build verification process and test plans.
  • Control the NPI schedule.
  • Survey AVL component and feasibility assessment