Mockups. Research: User Interviews, User Testing, Information Architecture, Journey Mapping, Personas, Quantitative Analysis, Card Sorting, Competitor Analysis, Design Strategy Software Figma, Adobe Indesign, Adobe Premiere, Maze, Zendesk, Canva Language: English (Fluent) Mandarin (Native) Taiwanese (Native) Experience Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and

. Later on, oversaw team recruitment and development, fostering a cohesive and high-performing workforce. EducationVirtual University of Pakistan Accounting and Finance Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpatRiphah International University Commerce Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Skills Amazon Walmart Account Managment Tiktok Shop Marketing Campaigns Team Management Hiring and Mentoring Product Development Management Skills Languages English — Professional Urdu — Native or Bilingual Hindi — Fluent Pashto — Native or Bilingual

solving. Helped identify and facilitate the qualification of new, alternate, and/or localized suppliers for key applicable needs relative to program requirements. Assisted with negotiating favorable pricing, payment terms, and advanced supply chain optimization programs. Logistic/ Transport/ IM - EX / Operation Excellent / Vendor Management - 60% Led transportation management activities, coordinating inbound and outbound logistics to ensure timely delivery of materials and finished products. Conducted situational analysis and developed supply chain development, procurement, and logistics strategies, enhancing operational efficiency. Led the RFQ process for multimillion-dollar logistics projects, resulting in significant cost

李鳳君 Anna Technical Project Manager | Solution Analyst | Smart Logistics | B2B & E-Commerce at Maersk Contract Logistics Anna is a goal oriented proficient in Solution Design, System Management, Automation Solution, Business Analysis, Project Management and Cross-Departmental Communication. With more five years of experience in the Software/Logistics industry, she's skilled in SA/PM and possesses over three years of project planning expertise. [email protected] Language Chinese - Proficient English - Upper Intermediate Taiwanese - Proficient Ability #SolutionDesign #SystemDesign #ProblemSolving #GoogleAnalytics #ProjectManagement #ProductManagement #ProcessImprovement Experience Maersk Contract

陸熙照 行銷經理/ 社群主理人 Taipei City, Taiwan Mobile:Email: [email protected] ・為台灣傳產企業打造品牌形象，打入全球市場，業績提升60%。 ・9年以上成功B2B產品行銷推廣經驗。 ・精通內容行銷搭配SEO策略，成功提升品牌和產品的曝光與知名度。 ・成功為企業網站操作SEO，關

上下媒體策略執行 品牌行銷戰略 Brand Marketing Strategy ● 品牌形象打造、戰略及經營 ● 媒體公關、KOL ● 線上下活動策略 團隊經營與管理 Team Management ● 團隊目標制定與追蹤管理 ● 打造注重成長之學習型組織 ● 定期1-1, TEAM BUILDING，聆聽團隊聲音 工作經歷 Experience 閱讀優有限

engineers, for daily operations like content-produce-and-consume-system, consumer reviews & channels - Develop annual marketing strategies and activities (MM) - Build an ecosystem for content creation and consumption: utilize the users from brand content creator community on App and social media to attract new users, enhance engagement, and monetize conversions - Team management Corporate Marketing & Media Expert • Alibaba Group 十月十一月 2021 ✍🏻 Strategic Planner with Multiple Expertise: Integrate Regional Resources to corporate strategy for maximized Results 📐 Role & Responsibilities A. Marketing & Media Strategy - Olympics media marketing strategy lead: Greater China and Asia-Pacific markets - Media