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On
4-6 years
6-10 years
10-15 years
More than 15 years
India
Senior Manager @Cashify2023 ~ Present
・
Director
Within one month
VAS & Trade-in Segment Manager • Servify FebruaryFebruary 2022 Joined as Manager with Service lee Technologies (Servify) Bangalore from Feb 2020 to March 2022 ❖ Experience in GT General Trade sales having knowledge of VAS & Trade-in Segment ❖ Communicating and meeting with the Partners on regular basis and discuss the opportunities and planning the targets for all various products/brands ❖ Identifying and opportunities to increase sales and profitability & onboarding new Partners. ❖ Identifying emerging markets and market shifts while being fully aware of new products and competition status. Team Leader • LG Electronics JanuaryJan...
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Akhil bhartiya
・
Commerce
Quality Team Leader @CreditEnable2023 ~ Present
・
Assistant Manager Training and Quality
Within two months
improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Regional Key Account Manager SaaS & - West India @Work Store Limited2023 ~ Present
・
Area sales manager & Regional sales manager Key Account Manager
Within two months
to professional development and staying at the forefront of industry trends reflects my proactive approach to delivering impactful results. Mumbai, Maharashtra, India Work Experience JanuaryPresent Regional Key Account Manager SaaS & - West India Work Store Limited * Assuming additional key responsibilities of new categories during the Regional Head's absence, including onboarding new clients, Retention and renewal, overseeing revenue growth and post-sales services for strategic key accounts in West India. * Spearheading new SaaS-based loyalty program for the West region, secured partnerships with major clients adding 5Cr+ annual business potential. * Discuss and plan ideation and conceptualization of
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
ITM Group of Institutions
・
Marketing
Creative/Content /Project head Digital, Television ,Films and Social Media
More than one year
very closely with marketing/branding teams of HDFClife, mginger, mydala, bharat matrimony, etc in the past and delivered successful products. • Have been leading the internal creative/digital/ design teams. Mentored the teams and have been responsible to - formulate the go to market strategy-- handle consumer on boarding,- devise the engagement strategies for products and services. • My expertise involves managing the day to day operations of the design, development and production teams, to ensure seamless implementation and support during ongoing projects. Have cross - department experience in handling Senior and Mid- level professionals. Have
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Sri Venkateswara College,Delhi University
・
History Hons.
Offline
Offline
Consultant ll @EY2023 ~ Present
・
Consultant
Within two months
ensure that the Configuration Items (CIs) are populated with necessary data. Correctness - By checking the duplicates, orphans, and staleness metrics, made sure that the CMDB CIs are up-to-date and accurate with minimal to no duplicates. Compliance - Used the audit metrics to make CMDB CIs are configured as expected and meeting the desired state expectations. Project 1: AstraZeneca FebPresent Description: Worked on creating to End-to-end process flow of Vendor Onboarding. Work on creating Questionnaire Templates for the Vendor Contacts. Worked with Database views to create reports to be published ...
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Birla Institute of Technology and Science, Pilani
・
Computer Science
Sales Operations Analyst @Red Hat2019 ~ Present
・
Sales operations anlayst
Within three months
Sales Operations Analyst Red Hat Skilled in analyzing and improving sales processes, conducting market research, and developing strategies to drive revenue growth Strong communication and collaboration skills, with a proven track record of achieving sales targets., Manage APAC partner programs in terms of process, sales and partner enablement, partner onboarding etc to develop and maintain partner ecosystem Support APAC Channel Sales team in its daily routine and follow up on any partner contracts like advanced business partners, distributors, Professional service etc. Coordinate the Sales team with relevant business teams (e.g.,Global partner program team, Finance
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
RajaRajesheshwari College of Engineering, BANGALORE
・
Civil EngineeringSenior Associate @Cognizant Technology Solutions2022 ~ Present
・
Consultant
Within one month
Full-time / Interested in working remotely
4-6 years
JSS Academy Of Technical
・
MCA
HR/Administration Lead @Sysha2018 ~ Present
・
US Payroll Specialist
Within one month
Krishna [email protected] CAREER OBJECTIVE : Intend to build a career in an organization that entrusts a professionally challenging environment and provides growth opportunities in this organization. Profile Summary: 10 years of experience in US IT HR/Accounts and Payroll. Skills: Google Suite, Zoho People, Zoho Books, Quick Books Online, Intuit Payroll Service, ADP Payroll, AWS EC2, Bengaluru, Karnataka, India Work Experience: HR/Administration Lead • Sysha Inc MarchPresent On boarding process for H1B/ OPT any other Paid employees, C2C contractors, 1099 consultants and W2 employees. Maintain Contractors documents – MSA/
Employed
Full-time / Interested in working remotely
6-10 years
Acharya Nagarjuna University
・
Accounts and FinanceOperations Executive @Asian Cargo Movers2010 ~ 2018
・
Customer Success Manager
Within six months
Employed
Full-time / Interested in working remotely
10-15 years
Government Senior Secondary Schools
・
Art/Art Studies, GeneralEmployed
・
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
Modern College, Shivajinagar
・
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Definition of Reputation Credits
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Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
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Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Within two months
ServiceNow ITSM | CSA, CAD Certified | ITOM | HRSD | Custom Application | Agent Workspace
EY
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
Software Engineer
Fields of Employment
Software, SaaS / Cloud Services
Work experience
4-6 years
Management
Skills
Languages
English
・
Fluent
Hindi
・
Fluent
Job search preferences
Positions
Consultant
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Birla Institute of Technology and Science, Pilani
Major
Computer Science
Harshit Jamwal
5+ years of Service-now Developer experience in Service-now framework and Agile
software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL
framework and SDLC.
Work Experience
Consultant ll • Ernst & Young LLP
Project 1: Anheuser-Busch InBev
July 2013 - Jan 2024
Description:
- Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency.
- Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments.
- Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on-premises infrastructure.
- Experienced in analysing Discovery results to maintain accurate CMDB records.
- Collaborates closely with cross-functional teams to design and optimize Discovery processes, aligning with organisational goals and priorities.
- Adheres to best practices for on-premises and cloud-based IT asset management, incorporating compliance and security considerations into Discovery implementations.
- Demonstrated ability to troubleshoot and resolve complex issues related to ServiceNow Discovery implementation, ensuring seamless integration with existing systems and workflows.
- Streamlined on-premises operations by spearheading the discovery of network, Windows, Linux, firewall, and storage devices.
- Contributed to efficiency by creating SNMP OID classification records.
- Implemented a comprehensive Configuration Management Database (CMDB) health dashboard to monitor and analyze the status and performance of IT assets and configurations.
- Configured Health Inclusion rules for Required, Recommended, Staleness, Duplicate & Orphan to filter the CIs included in the dashboard.
- Worked on 3 C's in CMDB mean which are required to monitor the Health of CMDB data.
- Completeness - Used the recommended and required metrics to ensure that the Configuration Items (CIs) are populated with necessary data.
- Correctness - By checking the duplicates, orphans, and staleness metrics, made sure that the CMDB CIs are up-to-date and accurate with minimal to no duplicates.
- Compliance - Used the audit metrics to make CMDB CIs are configured as expected and meeting the desired state expectations.
Project 1: AstraZeneca
Feb 2024 - Present
Description:
- Worked on creating to End-to-end process flow of Vendor Onboarding.
- Work on creating Questionnaire Templates for the Vendor Contacts.
- Worked with Database views to create reports to be published on Dashboard.
Senior Software Engineer • Wipro
Project 1: Electronic Arts
July 2018 - June 2023
Description:
- Experience in all phases of Software Development Life Cycle SDLC, quality management systems and project life cycle processes on ServiceNow platform as both Developer and Administrator. Strong understanding of ITIL V3.
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale Service Now implementations.
- Experience in Installation and Configuration of ITSM in Service-Now. In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting and Integration.
- ServiceNow applications implemented: Incident, Problem, Change, third-party integrations
- Worked on rest messages to send output messages to the endpoint.
- Develop necessary development documentation as needed e.g. technical design, developer notes, etc. Performs core configuration tasks including system policies, business rules and client scripts.
- Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
- Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLAs, Reporting etc.
- Core Application Administration: Policies Interactions, Application Security, Events, Notifications, ACLS.
- Platform security: Knowledge of working with ACL scripts. Managing client scripts, UI policies, UI actions and Data policies.
- Moving data in and out of an instance using data sources, import sets and transform maps and also auto importing data into service now.
- Defining Service Level Agreements SLAs, notifications, and reports.
- Upgrades: Actively participated thrice in the Upgrade process and have strong knowledge.
- Scripting: Working knowledge of ServiceNow scripting(Intermediate) Leads the design, development, and maintenance of the ServiceNow HRSD platform to ensure that users are being supported in meeting their business needs.
- Working knowledge of HR Services, HR case management, Response Template Configuration, HR Assignment rules and HR Lookup rules.
- Experience in creating end-to-end HR Lifecycle events, Activity sets for NewHire Onboarding. Creating HR Mailboxes, and Mailbox exception rules for validation of the creation of cases.
- Creating HR User Criteria to access Record producers. End-to-end implementation of COE Security configuration rules.
- Experience in building Custom scoped applications single-handedly.
Certifications
Certified System Administrator
Certified Application Developer
Education
2019 - 2022
Birla Institute of Technology and Science, Pilani
Computer Science
2014 - 2017
Government College Dharamshala
Computer Science
Skills
- ITSM
- HRSD
- ITOM
- Custom Application Development
- VRM
Languages
- English — Fluent
- Hindi — Fluent
Harshit Jamwal
5+ years of Service-now Developer experience in Service-now framework and Agile
software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL
framework and SDLC.
Work Experience
Consultant ll • Ernst & Young LLP
Project 1: Anheuser-Busch InBev
July 2013 - Jan 2024
Description:
- Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency.
- Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments.
- Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on-premises infrastructure.
- Experienced in analysing Discovery results to maintain accurate CMDB records.
- Collaborates closely with cross-functional teams to design and optimize Discovery processes, aligning with organisational goals and priorities.
- Adheres to best practices for on-premises and cloud-based IT asset management, incorporating compliance and security considerations into Discovery implementations.
- Demonstrated ability to troubleshoot and resolve complex issues related to ServiceNow Discovery implementation, ensuring seamless integration with existing systems and workflows.
- Streamlined on-premises operations by spearheading the discovery of network, Windows, Linux, firewall, and storage devices.
- Contributed to efficiency by creating SNMP OID classification records.
- Implemented a comprehensive Configuration Management Database (CMDB) health dashboard to monitor and analyze the status and performance of IT assets and configurations.
- Configured Health Inclusion rules for Required, Recommended, Staleness, Duplicate & Orphan to filter the CIs included in the dashboard.
- Worked on 3 C's in CMDB mean which are required to monitor the Health of CMDB data.
- Completeness - Used the recommended and required metrics to ensure that the Configuration Items (CIs) are populated with necessary data.
- Correctness - By checking the duplicates, orphans, and staleness metrics, made sure that the CMDB CIs are up-to-date and accurate with minimal to no duplicates.
- Compliance - Used the audit metrics to make CMDB CIs are configured as expected and meeting the desired state expectations.
Project 1: AstraZeneca
Feb 2024 - Present
Description:
- Worked on creating to End-to-end process flow of Vendor Onboarding.
- Work on creating Questionnaire Templates for the Vendor Contacts.
- Worked with Database views to create reports to be published on Dashboard.
Senior Software Engineer • Wipro
Project 1: Electronic Arts
July 2018 - June 2023
Description:
- Experience in all phases of Software Development Life Cycle SDLC, quality management systems and project life cycle processes on ServiceNow platform as both Developer and Administrator. Strong understanding of ITIL V3.
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale Service Now implementations.
- Experience in Installation and Configuration of ITSM in Service-Now. In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting and Integration.
- ServiceNow applications implemented: Incident, Problem, Change, third-party integrations
- Worked on rest messages to send output messages to the endpoint.
- Develop necessary development documentation as needed e.g. technical design, developer notes, etc. Performs core configuration tasks including system policies, business rules and client scripts.
- Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
- Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLAs, Reporting etc.
- Core Application Administration: Policies Interactions, Application Security, Events, Notifications, ACLS.
- Platform security: Knowledge of working with ACL scripts. Managing client scripts, UI policies, UI actions and Data policies.
- Moving data in and out of an instance using data sources, import sets and transform maps and also auto importing data into service now.
- Defining Service Level Agreements SLAs, notifications, and reports.
- Upgrades: Actively participated thrice in the Upgrade process and have strong knowledge.
- Scripting: Working knowledge of ServiceNow scripting(Intermediate) Leads the design, development, and maintenance of the ServiceNow HRSD platform to ensure that users are being supported in meeting their business needs.
- Working knowledge of HR Services, HR case management, Response Template Configuration, HR Assignment rules and HR Lookup rules.
- Experience in creating end-to-end HR Lifecycle events, Activity sets for NewHire Onboarding. Creating HR Mailboxes, and Mailbox exception rules for validation of the creation of cases.
- Creating HR User Criteria to access Record producers. End-to-end implementation of COE Security configuration rules.
- Experience in building Custom scoped applications single-handedly.
Certifications
Certified System Administrator
Certified Application Developer
Education
2019 - 2022
Birla Institute of Technology and Science, Pilani
Computer Science
2014 - 2017
Government College Dharamshala
Computer Science
Skills
- ITSM
- HRSD
- ITOM
- Custom Application Development
- VRM
Languages
- English — Fluent
- Hindi — Fluent