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4-6 years
6-10 years
10-15 years
More than 15 years
Senior software test engineer @資拓宏宇國際股份有限公司(International Integrated Systems, Inc.)2022 ~ Present
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Software Test Engineer, Software QA Engineer
Within one month
Engineer and Operations Manager • Vector Data-Recovery. LTD. 三月三月Lead members to completed hundreds of storage data-recovery projects. 2. Complete website development and Google ADS, keeping the revenue increasing. 3. Listen to the request from our customer and maintain the service quality. Field Application Engineer • Jager information co. LTD. 十二月七月Provided the technical support to customers. 2. Reproduce many issues from customer requests and RMA back. 3. Contact WD/Seagate FAE to solve any kind of issues for
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Chung Hua University (CHU)
・
Transportation and Logistics Management
Service Manager @Geekplus International Co. Ltd2020 ~ Present
・
COO or Head of Operations or Head of Sales/Business Development
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Hong Kong Polytechnic University
・
Bsc Hon Hotel Management
Project Manager @明基電通2022 ~ Present
・
Service Manager or Project Manager or Supply Chain Manager or Purchaser
Within one month
a graduate of Yuan Ze University, with a solid academic foundation and professional knowledge. Taoyuan City, Taiwan 工作經歷 Project Manager • 明基電通 六月Present Global Service Quality Project Management. Service Expense Budget Planning, Cost Control, and Regular Review Adjustments. Government Project Service Cost Calculation. Cross-department/Business Unit/Subsidiary Communication and Resource Coordination. Project Problem Solving and Tracking. Project Progress Planning and Management. Expense Audit and Review of Missing Components for Improvement. Financial Report Compilation and Analysis. Service Performance Indicator Statistics and Analysis
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Yuan-Ze University
・
製造工程與經營管理系
Sr. Quality Analyst @Satyam BPO2008 ~ 2009
・
Product/Project Manager
Within two months
achieve project goals and deliver high-quality results. Key responsibilities included: Led a team of 25 agents, providing guidance and support to ensure successful project execution. Trained new joiners, ensuring they were equipped with the necessary skills and knowledge. Driven a culture of personal allyship Managed Enterprise account for SME customers (UK). Received the Extra Miller Award for Best Performance, recognizing my dedication and exceptional work. Received appreciation from stakeholders for excellent work and dedication. Quality Analyst • Cegedim Software India Pvt Ltd SeptemberJune 2011 As a Service Quality Analyst at Ceg...
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Axelos
・
Information Technology
Delivery Representative @Hungerstaion Company Limited2020 ~ Present
・
Administrative, Administrasi, Administrasi Specialist, Administration, Administration Office, Staff Administrasi, Data Entry, Data Clerk, Data Entry Specialist, Data Clerk Specialist, Front Office Staff, Front Office Specialist
Within two months
specified schedule and identify the most efficient routes to avoid delays. Purchasing Staff • China Petroleum Pipeline Engineering Co., Ltd.（CPP) JanuaryDecember 2019 Purchasing staff are to seek to obtain and purchase all goods and services at the lowest possible total end cost, considering the guidelines of prices, service, quality, delivery and reliability. Driver of HVAC Technician Team • Abdel Hadi Abdullah AlQahtani & Sons Group of Companies (AHQ) JanuaryDecember 2018 Led a 4-member team of HVAC. Ensure that find the location of the applicant's house. Delivers directions, instruments and instructions. Perform other job
Employed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Uttara Twon College
・
ScienceOperations Supervisor @Bukalapak2022 ~ 2024
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Sales Supervisor
Within three months
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Universitas Nusa Mandiri
・
Sistem Informasi
Past
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Within one month
welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/Commerce安全組組長 @INTECHWORLD INC.(菲律賓總公司）（電腦系統整合服務業）2022 ~ Present
・
滲透測試、資訊安全
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
資策會
・
雲端網路系統工程師
Offline
Offline
Business Analyst @Vaco2023 ~ Present
・
Data Analyst, Business Intelligence, Languages
Within one month
periodic reports using Google Sheets, BigQuery, and Looker Studio, enhancing operational efficiency by 40% and service quality by 25%. Developed two content review and quality assurance automation systems utilizing Google Sheets and Google Apps Script, resulting in a 45% reduction in operational labor. Designed 10+ data reporting infrastructures using Google Sheets, BigQuery, and Data Studio, providing invaluable insights into product operations. JuneMarch 2023 Market Research Consultant (Japanese) • Vaco Moderately 500+ multilingual content moderation by month, with proven records of low turnaround time and high quality Consistently achieved outstanding customer satisfaction (CSAT 90%...
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Yunlin University of Science and Technology
・
English, Second Language Acquisition, Linguistics
Customer Service Supervisor - Hijra Bank @Hijra2021 ~ Present
・
Customer Service Manager
Within one month
history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations). https://www.linkedin.com/in/anwar-solehudinContactWORK EXPERIENCE Customer Service Supervisor • Hijra Bank NovemberPresent - Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations) - Monitor agent performance, give coaching and feedback for improvement - Coordinate with BPO or CS Outsourcing regarding agent capacity needs and floor issue - Conduct discussion and calibration with CRM and Service Quality Assurance for the sake
Employed
Full-time / Interested in working remotely
4-6 years
Indonesia Banking School
・
Business Administration and ManagementThe Most Lightweight and Effective Recruiting Plan
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Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Within one month
Unlocking Business Insights with SQL, Google Sheets & Looker Studio | Automating workflows with Google Workspace & Apps Script | Trilingual Problem Solver (EN, JP, CN)
Vaco
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
Data Analyst, Consultant, Web Developer
Fields of Employment
Internet of Things (IoT), Digital Marketing / Data Marketing
Work experience
4-6 years
Management
I've had experience in managing 5-10 people
Skills
Languages
Chinese
・
Native or Bilingual
Japanese
・
Professional
English
・
Professional
German
・
Beginner
Portuguese
・
Beginner
Spanish
・
Beginner
Job search preferences
Positions
Data Analyst, Business Intelligence, Languages
Job types
Full-time
Locations
Taipei, Taiwan, New Taipei City, 台灣
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
National Yunlin University of Science and Technology
Major
English, Second Language Acquisition, Linguistics
Hung Li
Business Analyst | Google Sheets Expert | Google Apps Script Developer
As an experienced business analyst, I specialize in operation analysis and process automations using tools such as Google Sheets, BigQuery, Data Studio, and Google Apps Script. With my expertise, I am able to drive growth and boost performance in product operation. I have a proven track record of success in this field and am confident in my ability to bring value to any organization. My technical skills, combined with my ability to analyze and interpret data, make me a valuable asset in any role.
Work Experience
Business Analyst • Vaco
Currently working as a Business Analyst at Vaco, where I am responsible for analyzing business processes, identifying areas for improvement, and implementing solutions to drive operational efficiency and business growth.
- Manage data requests across multiple teams and clients
- Create and modulate data models and data lakes
- Build and maintain data pipelines to ensure data stays up-to-date
- Build and maintain reporting dashboards based on the needs from clients
- Build stories of a team's success with trend analysis with Operation Managers
- Document all projects to ensure efficient knowledge transfer between team members and stakeholders
- Develop and maintain automation systems utilizing Google Sheets and Google Apps Script
June 2023 - Present
Data Specialist • Vaco
- Successfully led a team of 5+ junior data analysts in executing over 30 analytical projects and generating routine reports, resulting in a 15% improvement in service quality and a 20% increase in team productivity.
- Streamlined operations by automating 10+ reporting processes using Google Sheets, BigQuery, and Google App Scripts, leading to a 25% boost in team efficiency.
- Created 50+ strategic analyses, dashboards, and periodic reports using Google Sheets, BigQuery, and Looker Studio, enhancing operational efficiency by 40% and service quality by 25%.
- Developed two content review and quality assurance automation systems utilizing Google Sheets and Google Apps Script, resulting in a 45% reduction in operational labor.
- Designed 10+ data reporting infrastructures using Google Sheets, BigQuery, and Data Studio, providing invaluable insights into product operations.
June 2020 - March 2023
Market Research Consultant (Japanese) • Vaco
- Moderately 500+ multilingual content moderation by month, with proven records of low turnaround time and high quality
- Consistently achieved outstanding customer satisfaction (CSAT 90%) and quality assurance scores (90%+)
- Conducted quality management and process improvement projects
- Collaborated and communicated effectively with team members across the globe through various channels (emails and chats)
September 2018 - June 2020
Google Sheets Consultant & Tech Blogger • Freelancer
As a Google Sheets Consultant & Tech Blogger, I have created and maintained a tech blog featuring tips, tricks, and best practices for using Google Sheets and Google Apps Script in a variety of contexts.
・Achieved 300K+ views and 700 subscribers (as of January 2024).
・Wrote and published 10+ series of tutorials on advanced Google Sheets functions and formulae.
・Wrote 20+ guides to using Google Apps Script for automating tasks within the Google Suite.
・Provided 10+ consulting and support sessions to businesses and individuals seeking to use Google Workspace and Google Apps Script for data analysis and automations.
April 2021 - Present
Education
2012 - 2018
National Yunlin University of Science and Technology
English, Second Language Acquisition, Linguistics
2014 - 2015
University of Ryukyus
Japanese, Ryukyuan History and Culture
Skills
- Data Analysis
- SQL
- Google Apps Script
- Google Spreadsheets
- Looker Studio
- Data Visualization
- Project Management
Languages
- Chinese — Native or Bilingual
- Japanese — Professional
- English — Professional
Hung Li
Business Analyst | Google Sheets Expert | Google Apps Script Developer
As an experienced business analyst, I specialize in operation analysis and process automations using tools such as Google Sheets, BigQuery, Data Studio, and Google Apps Script. With my expertise, I am able to drive growth and boost performance in product operation. I have a proven track record of success in this field and am confident in my ability to bring value to any organization. My technical skills, combined with my ability to analyze and interpret data, make me a valuable asset in any role.
Work Experience
Business Analyst • Vaco
Currently working as a Business Analyst at Vaco, where I am responsible for analyzing business processes, identifying areas for improvement, and implementing solutions to drive operational efficiency and business growth.
- Manage data requests across multiple teams and clients
- Create and modulate data models and data lakes
- Build and maintain data pipelines to ensure data stays up-to-date
- Build and maintain reporting dashboards based on the needs from clients
- Build stories of a team's success with trend analysis with Operation Managers
- Document all projects to ensure efficient knowledge transfer between team members and stakeholders
- Develop and maintain automation systems utilizing Google Sheets and Google Apps Script
June 2023 - Present
Data Specialist • Vaco
- Successfully led a team of 5+ junior data analysts in executing over 30 analytical projects and generating routine reports, resulting in a 15% improvement in service quality and a 20% increase in team productivity.
- Streamlined operations by automating 10+ reporting processes using Google Sheets, BigQuery, and Google App Scripts, leading to a 25% boost in team efficiency.
- Created 50+ strategic analyses, dashboards, and periodic reports using Google Sheets, BigQuery, and Looker Studio, enhancing operational efficiency by 40% and service quality by 25%.
- Developed two content review and quality assurance automation systems utilizing Google Sheets and Google Apps Script, resulting in a 45% reduction in operational labor.
- Designed 10+ data reporting infrastructures using Google Sheets, BigQuery, and Data Studio, providing invaluable insights into product operations.
June 2020 - March 2023
Market Research Consultant (Japanese) • Vaco
- Moderately 500+ multilingual content moderation by month, with proven records of low turnaround time and high quality
- Consistently achieved outstanding customer satisfaction (CSAT 90%) and quality assurance scores (90%+)
- Conducted quality management and process improvement projects
- Collaborated and communicated effectively with team members across the globe through various channels (emails and chats)
September 2018 - June 2020
Google Sheets Consultant & Tech Blogger • Freelancer
As a Google Sheets Consultant & Tech Blogger, I have created and maintained a tech blog featuring tips, tricks, and best practices for using Google Sheets and Google Apps Script in a variety of contexts.
・Achieved 300K+ views and 700 subscribers (as of January 2024).
・Wrote and published 10+ series of tutorials on advanced Google Sheets functions and formulae.
・Wrote 20+ guides to using Google Apps Script for automating tasks within the Google Suite.
・Provided 10+ consulting and support sessions to businesses and individuals seeking to use Google Workspace and Google Apps Script for data analysis and automations.
April 2021 - Present
Education
2012 - 2018
National Yunlin University of Science and Technology
English, Second Language Acquisition, Linguistics
2014 - 2015
University of Ryukyus
Japanese, Ryukyuan History and Culture
Skills
- Data Analysis
- SQL
- Google Apps Script
- Google Spreadsheets
- Looker Studio
- Data Visualization
- Project Management
Languages
- Chinese — Native or Bilingual
- Japanese — Professional
- English — Professional