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4-6 years
6-10 years
10-15 years
More than 15 years
Past
Sr. Customer Service Representative @United Health Group2023 ~ 2024
・
Email and Customer Support Specialist
Within one month
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
・
Business Administration and Management
Quality Assurance Engineer @PT. Serasi Autoraya2021 ~ Present
・
QA automation engineer / Software development engineer in test
Within two months
David Ardiansyah HP:Email: [email protected] LinkedIn: https://www.linkedin.com/in/david-ardiansyah/ Alamat : Jl. Merpati 1 Blok D3 No.7 Pdk.sejahtera, Kutabumi, Tangerang I am a Quality Assurance Engineer with more than 5 years of experience in performing blackbox tests in almost all phases of the software development life cycle (SDLC) and Agile methodologist, I use Postman for API testing, Jmeter for Performance Testing and Katalon/Robot Framework for WEB/Frontend testing, as well as helping in resolving BUG or requirement differences
Employed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Universitas Buddhi Dharma
・
Computer and Information Sciences and Support ServicesProject Manager and Industry Analyst @PIDA Association2022 ~ 2022
・
PM、活動企劃相關、行銷企劃相關
Within one month
Employed
・
Open to opportunities
Part-time / Interested in working remotely
6-10 years
Tatung University
・
電機工程研究所光電組
Past
Retail Manager @Vietnam International Bank (VIB) - Ngân Hàng Quốc Tế2023 ~ Present
・
tín dụng
Within one month
aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud. Kinh nghiệm làm việc Retail Manager • Vietnam International Bank (VIB) - Ngân Hàng Quốc Tế thángPresent | Taipei, Taiwan Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Học vấn Van Hien University Banking and Financial Support Services • AprJan 2020 Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Kỹ năng word powerpoint excel Photoshop Ngoại ngữ Vietnamese — Bản địa / Song ngữ
Unemployed
・
Open to opportunities
Full-time / Not interested in working remotely
4-6 years
Van Hien University
・
Banking and Financial Support ServicesCreative Lead / Brand Designer @Playsee2023 ~ Present
・
創意總監
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
University of the Arts London
・
Business, Management, Marketing, and Related Support Services
Project Manager @Lee, Tsai & Partners2022 ~ Present
・
Executive Assistant to Chief Executive Officer
Within one month
— Personal Statement This is Betty LAM from Hong Kong, who has been living and working in Taiwan for over 6 years. As a graduate from a university (Bachelor's) in the Netherlands and (Master's) in the UK, I am fully ‘multicultural’ and getting more considerate among different people. I think it’s very important to handle interpersonal relationships both internally and externally. Besides this, fast learning and adaptability are also trained while handling everything in life myself. And my presentation skills are also mastered, clearly stating my ideas and marketing myself and my team
Employed
Full-time / Interested in working remotely
6-10 years
University of Maryland
・
Agile Project Management
Offline
Offline
Past
IT Assistance Manager @Yanmar Diesel Indonesia2022 ~ 2022
・
IT Manager
Within one year
users regarding the use of existing licenses in the Jtoonarea. Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Installed and set up applications for clients, including anti-virus software and the Microsoft office. Provided clear and concise step-by-step technical support to guide clients. Helped customers set up new systems, applications and software. Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues. Used remote access to navigate and link to customer computers. Managed daily server backups on computers to avoid data loss
Unemployed
Full-time / Interested in working remotely
More than 15 years
Bina Nusantara University
・
Information SystemFull-time / Interested in working remotely
6-10 years
Anna University
・
Engineering
Senior Infrastructure Systems Administrator @Leroy Merlin (ADEO Group)2023 ~ Present
・
Senior Infrastructure Engineer
Within two months
and migration of domain to Windows 2012 R2 in virtual environment (Hyper-V). Implementation of Exchange server, SQL. Implementation of backup based on Acronis products. Service Desk Coordinator • Digital Virgo S.A. (formerly Avantis S.A.) NovemberMarch 2013 Provide 1st and 2nd line support services for server farm administration at several physical locations. All infrastructure virtualized (except PBX servers), clustered. Servers mainly Linux (Centos and RedHat). Systems Administrator • Intaris MayJuly 2012 Standalone Administrator in an IT Outsourcing company. Planning, implementation and ongoing support of the company's clients.
Employed
Full-time / Interested in working remotely
More than 15 years
IT Consultant @Supportwave2023 ~ Present
・
IT Engineer MSP
Within one year
is a worldwide transport and logistics leader that supports clients in their daily work by helping them overcome their logistical constraints. They are recognized for their expertise and mastery of all aspects of the supply chain, as they serve as a real growth partner for theur clients. Managed Services Specialist • Triple4 - MSP JulyMarch 2016 Triple4 provides complete IT management and support services to their customers with an experience that exceeds expectations and simplifies all components of their IT. Their deep industry insights are backed by two decades of experience and knowledge. Information Technology Consultant • Systems Intelligence
Employed
Full-time / Remote Only
More than 15 years
Damelin
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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
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Leadership
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Within one year
IT Assistance Manager
Yanmar Diesel Indonesia
・
2022 ~ 2022
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Project / Product Management, Technical Manager, Technical Support
Fields of Employment
Work experience
More than 15 years
Management
Skills
Languages
English
・
Fluent
Job search preferences
Positions
IT Manager
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Bina Nusantara University
Major
Information System
Ibnu Fajar Alam
I am proficient in managing a team and mastering computer hardware installation and server and network installation, and several times leading a project . Hiighly skilled and professional at IT, with experience over 15 years, Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Adaptable enginer with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
South Tangerang City, Banten, Indonesia Ibnu Fajar
+6287877368383 [email protected]
Work experience
Juli 2022 - Desember 2022
IT Assistance Manager
Yanmar Diesel Indonesia
- Responsible for all IT problems in the Yadin area
- Responsible for network devices and servers.
- Responsible for taking care of software license administration and agreement with vendors, responsible for purchasing devices or software
- Creating a SOP for users regarding the use of existing licenses.
- Training and socialization about regulations and new features for IT for all employees
- In charge and configure for firewall fortigate, server active directory, office 365, CCTV, PABX and also web domain company
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Supporting VVIP Users for all problems in IT ( Board of Directors, President director)
November 2021 - April 2022
IT Suport Specialist
Jtoon Animation
- Responsible for all IT problems in the Jtoon area
- Responsible for network devices, servers
- Responsible for taking care of software license administration
- Responsible for purchasing animation devices or software
- Making SOP for users regarding the use of existing licenses in the Jtoonarea.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Installed and set up applications for clients, including anti-virus software and the Microsoft office.
- Provided clear and concise step-by-step technical support to guide clients.
- Helped customers set up new systems, applications and software.
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.
- Used remote access to navigate and link to customer computers.
- Managed daily server backups on computers to avoid data loss from computer malfunctions.
- Configured networks to meet performance requirements.
- Updated software for new functionality and improved security.
- Upgraded hardware promptly to minimise service disruptions.
- Installed new hardware and software to meet system specifications and user needs.
- Backed up servers regularly to reduce data loss.
- Set up new workstations for users with proper cables, equipment and software.
- Monitored computer system performance and intervened in identified problems.
- Educated service users on new software updates and system capabilities.
June 2020 - November 2021
IT Incharge Operation Supervisor
Lulu Supermarket
- Responsible for IT problems in the store
- Creating a store development report for the management
- Responsible for the server and network equipment, POS,PABX, IP Phone, PC, Printer in the store (Cimone).
- Responsible for the performance of IT Engineer at Brach Cimone
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Provided clear and concise step-by-step technical support to guide clients.
- Participate in in-person meetings with customers to assess and diagnose hardware problems.
- Managed daily server backups on computers to avoid data loss from computer malfunctions.
- kept computer hardware in excellent working condition through regular maintenance and inspections.
- Integrated primary computer systems and peripheral devices operations to complete accurate, on-time work.
- Scheduled upgrades and regular maintenance to maintain smooth workflow, managing wear and tear.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Documented repairs in a log book to enable tracking history and maintain accurate records.
- Monitored performance and speed of the desktop to establish a strong infrastructure.
- Helped customers set up new systems, applications and software.
August 2014 - September 2019
IT Senior Store Support
Hero Supermarket
- Responsible for opening the Newstore (Infrastructure)
- Responsible for all problems in the IT field in the store
- Supervising the IT performance in the store to improve if it cannot get directly to the store
- Create SOP regarding new IT devices
- Lead technical teams, for example, deliver helpful, knowledgeable advice and resolve issues quickly and accurately.
- Completed software and system updates within deadlines to maintain efficient, productive service provisions.
Febuary 2012 - June 2014
IT Technical Support VVIP
Harita Minning
- Handle IT problems in the area,
- Support all Problem IT for VVIP User ( Owner, GM, and Manager)
- Submit technical advice to VVIP users regarding IT problems that often arise
- Followed user guides and technical manuals to complete skilled repairs.
- Updated software for new functionality and improved security.
- Set up new workstations for users with proper cables, equipment and software.
- Create new users at domain server
- Conducted tactical troubleshooting to identify faults.
- Installed new hardware and software to meet system specifications and user needs.
- Kept detailed records of new installations and related licenses.
- Backed up servers regularly to reduce data loss.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
November 2010 - Desember 2011
IT Field Support
United Tractor ( Project AGIT)
- In charge of the migration project from computers (Windows xp) to Lenovo products (Windows 7)
- create standard installation for PCs and notebooks during projects.
- Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
- Configured software and functions following specifications to optimise operations.
- Scheduled upgrades and regular maintenance to manage wear and tear of machinery and equipment.
- Assessed hardware, mouse and keyboards to verify performance.
- Updated and modified software to maximise capability, enhance functionality and deliver speedy outcomes.
November 2007 - November 2010
Data Center Operation
Astra International ( Project AGIT)
- Monitoring all servers and networks 24/7 at Astra
- International Headquarters
- Download all data transactions from all branches in Indonesia and backup to tape backup
- Monitoring DRC for all problems
- In case we have a problem, we must report to the second layer support, supervising all IT support all branch in Indonesia.
- Tracked local network to avoid bottlenecks and disruptions and optimise performance.
- Followed job instructions for setting up new jobs according to specifications.
- Monitored operating systems to detect and correct failures and performance issues.
- Scheduled upgrades and regular maintenance to maintain smooth workflow, managing wear and tear.
Education
Bina Nusantara University
Magister Management System Information
2018 - 2020
Bina Nusantara University
Computerized Accounting
2001 - 2007
Skill
Project Manager Team Leadership Network Installation and Management IT Service Management IT Operations Troubleshooting Hardware and Software Problems Support Services Firewall Management Security Administration Technical Support
Languange
English — Advance
Ibnu Fajar Alam
I am proficient in managing a team and mastering computer hardware installation and server and network installation, and several times leading a project . Hiighly skilled and professional at IT, with experience over 15 years, Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Adaptable enginer with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
South Tangerang City, Banten, Indonesia Ibnu Fajar
+6287877368383 [email protected]
Work experience
Juli 2022 - Desember 2022
IT Assistance Manager
Yanmar Diesel Indonesia
- Responsible for all IT problems in the Yadin area
- Responsible for network devices and servers.
- Responsible for taking care of software license administration and agreement with vendors, responsible for purchasing devices or software
- Creating a SOP for users regarding the use of existing licenses.
- Training and socialization about regulations and new features for IT for all employees
- In charge and configure for firewall fortigate, server active directory, office 365, CCTV, PABX and also web domain company
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Supporting VVIP Users for all problems in IT ( Board of Directors, President director)
November 2021 - April 2022
IT Suport Specialist
Jtoon Animation
- Responsible for all IT problems in the Jtoon area
- Responsible for network devices, servers
- Responsible for taking care of software license administration
- Responsible for purchasing animation devices or software
- Making SOP for users regarding the use of existing licenses in the Jtoonarea.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Installed and set up applications for clients, including anti-virus software and the Microsoft office.
- Provided clear and concise step-by-step technical support to guide clients.
- Helped customers set up new systems, applications and software.
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.
- Used remote access to navigate and link to customer computers.
- Managed daily server backups on computers to avoid data loss from computer malfunctions.
- Configured networks to meet performance requirements.
- Updated software for new functionality and improved security.
- Upgraded hardware promptly to minimise service disruptions.
- Installed new hardware and software to meet system specifications and user needs.
- Backed up servers regularly to reduce data loss.
- Set up new workstations for users with proper cables, equipment and software.
- Monitored computer system performance and intervened in identified problems.
- Educated service users on new software updates and system capabilities.
June 2020 - November 2021
IT Incharge Operation Supervisor
Lulu Supermarket
- Responsible for IT problems in the store
- Creating a store development report for the management
- Responsible for the server and network equipment, POS,PABX, IP Phone, PC, Printer in the store (Cimone).
- Responsible for the performance of IT Engineer at Brach Cimone
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Provided clear and concise step-by-step technical support to guide clients.
- Participate in in-person meetings with customers to assess and diagnose hardware problems.
- Managed daily server backups on computers to avoid data loss from computer malfunctions.
- kept computer hardware in excellent working condition through regular maintenance and inspections.
- Integrated primary computer systems and peripheral devices operations to complete accurate, on-time work.
- Scheduled upgrades and regular maintenance to maintain smooth workflow, managing wear and tear.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Documented repairs in a log book to enable tracking history and maintain accurate records.
- Monitored performance and speed of the desktop to establish a strong infrastructure.
- Helped customers set up new systems, applications and software.
August 2014 - September 2019
IT Senior Store Support
Hero Supermarket
- Responsible for opening the Newstore (Infrastructure)
- Responsible for all problems in the IT field in the store
- Supervising the IT performance in the store to improve if it cannot get directly to the store
- Create SOP regarding new IT devices
- Lead technical teams, for example, deliver helpful, knowledgeable advice and resolve issues quickly and accurately.
- Completed software and system updates within deadlines to maintain efficient, productive service provisions.
Febuary 2012 - June 2014
IT Technical Support VVIP
Harita Minning
- Handle IT problems in the area,
- Support all Problem IT for VVIP User ( Owner, GM, and Manager)
- Submit technical advice to VVIP users regarding IT problems that often arise
- Followed user guides and technical manuals to complete skilled repairs.
- Updated software for new functionality and improved security.
- Set up new workstations for users with proper cables, equipment and software.
- Create new users at domain server
- Conducted tactical troubleshooting to identify faults.
- Installed new hardware and software to meet system specifications and user needs.
- Kept detailed records of new installations and related licenses.
- Backed up servers regularly to reduce data loss.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
November 2010 - Desember 2011
IT Field Support
United Tractor ( Project AGIT)
- In charge of the migration project from computers (Windows xp) to Lenovo products (Windows 7)
- create standard installation for PCs and notebooks during projects.
- Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
- Configured software and functions following specifications to optimise operations.
- Scheduled upgrades and regular maintenance to manage wear and tear of machinery and equipment.
- Assessed hardware, mouse and keyboards to verify performance.
- Updated and modified software to maximise capability, enhance functionality and deliver speedy outcomes.
November 2007 - November 2010
Data Center Operation
Astra International ( Project AGIT)
- Monitoring all servers and networks 24/7 at Astra
- International Headquarters
- Download all data transactions from all branches in Indonesia and backup to tape backup
- Monitoring DRC for all problems
- In case we have a problem, we must report to the second layer support, supervising all IT support all branch in Indonesia.
- Tracked local network to avoid bottlenecks and disruptions and optimise performance.
- Followed job instructions for setting up new jobs according to specifications.
- Monitored operating systems to detect and correct failures and performance issues.
- Scheduled upgrades and regular maintenance to maintain smooth workflow, managing wear and tear.
Education
Bina Nusantara University
Magister Management System Information
2018 - 2020
Bina Nusantara University
Computerized Accounting
2001 - 2007
Skill
Project Manager Team Leadership Network Installation and Management IT Service Management IT Operations Troubleshooting Hardware and Software Problems Support Services Firewall Management Security Administration Technical Support
Languange
English — Advance