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Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.

and human errors via implement automation tools for routine flow HTC VIVE Sync, Product Manager , Sep 2021 ~ MarIncrease 25% visit for product page by internal link refined - Provide business insight by user data refine & competitor survey - Collect feedback via internal and external product demo Iter, Project Manager , Nov 2020 ~ AugEnhance customer satisfaction via literally feature released weekly - Enhance department productivity via applying Scrum flow and integrating with Jira management tools - Iteratively improve performance by applying the A/B test for team management Titansoft, Senior Technical Consultant (Business & Project Management), Jul 2019 ~ OctGrew revenue from new B2C BU by 1500

Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications. Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring excellent customer satisfaction in every step of a problem to find it's resolution. I am a person who strives for maximum efficiency while ensuring satisfaction amongst customers/clients while continuing to meet deadlines with precise detail." Work Experience Technical Support Specialist • Integrity Marketing Group LLC JanuaryNovemberDallas, Texas

Henry Lee Software Engineer II at Paypal [email protected] Austin, TXExperience NovPresent Austin, TX Software Engineer II Paypal - Developed and maintained currency rate caching system in Java, utilizing Oracle DB, and Redis, efficiently handling over 750,000 transactions daily. - Enhanced the efficiency of the rate update mechanism by strategically decreasing the frequency of updates for seldom-utilized currencies, resulting in a 15% improvement in system load distribution. - Automated contract setup crucial processes, effectively reducing average processing times by 1 hour and enhancing customer satisfaction. - Managed and resolved production issues in days, ensuring optimal system

business growth and success in the digital landscape. "The Asmeer Tech" boasts an impressive five-year track record of mine, delivering top-notch digital marketing, social media marketing, SEO, Web Designing, Web Development, and Graphic Designing services. This level of experience demonstrates my platform commitment to quality and customer satisfaction. The diverse range of services offered by "The Asmeer Tech" showcases its versatility and ability to provide holistic solutions to clients. This comprehensive approach aligns perfectly with my passion for creativity and problem-solving. SMM, E-Commerece Web Management and Graphic Designing • Brands Cut Piece

relevant regulations and documentation requirements. Relationship Officer • PT PKSS (BRI Group) SeptemberJanuary 2018 Develop and nurture relationships with existing clients, understanding their needs, preferences, and objectives. Act as the primary point of contact for client inquiries, providing timely and accurate responses to their questions and concerns. Proactively reach out to clients to ensure their satisfaction with our products or services, and identify opportunities for upselling or cross-selling. Collaborate with internal teams, including sales, customer service, and product development, to address client needs and resolve issues effectively. Maintain accurate records of client...

Aleksandr Gurianov Experienced ABAP Developer with over 16 years of expertise in the realm of SAP development. I have been an integral part of numerous projects, contributing to the development of reports, workflows, interfaces, and enhancements. Proficient in ABAP Object-Oriented programming, I have harnessed the power of this approach to deliver innovative solutions. My journey as a developer has extended beyond the realm of SAP, including the creation of sophisticated integrations with third-party systems and cloud APIs like Google Sheets. I thrive on tackling complex challenges and derive immense satisfaction from witnessing the tangible