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Bachelor of Arts in International Cultural Studies Communications (Journalism / Media Production) Certificate of Digital Humanities Certificate of Strategic Communication Peacebuilding Designlab Certificates UI and UX Design Academy UX Academy Foundation UX Academy Skills Design User Experience, Interaction Design, User Interface, Digital Prototyping, Wireframing, Low-High Fidelity, Mockups. Research: User Interviews, User Testing, Information Architecture, Journey Mapping, Personas, Quantitative Analysis, Card Sorting, Competitor Analysis, Design Strategy Software Figma, Adobe Indesign, Adobe Premiere, Maze, Zendesk, Canva Language: English (Fluent) Mandarin (Native) Taiwanese (Native) Experience Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user

有限公司 MarMar 2021 ▪Lead UI/UX and engineering teams using Scrum to develop the " Popdaily Creator Plan (創作者計劃) " website (including editor and forum for creators to post and share articles) , working with the BD team and users to incorporate feedback into the website. This plan promoted t he website traffic reached a 15% monthly growth, and active users increased by 20% over the same period. ▪Launched operations insights by creating daily website reports in Mixpanel and Amplitude, defining user groups and user acquisition strategies. ▪Optimized u...