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Douglas Yin, Tsung Wen 10+ years experience in Corp strategy & User Operations Expert in B2C Service Planning Results-driven Business Strategy & Operations Director with a proven track record of driving growth and efficiency. Skilled in developing strategic plans, optimizing processes, and leading cross-functional teams to success. Taiwan https://www.linkedin.com/in/douglasyin/ EXPRIENCE Head of Operation, Taiwan 51Talk Online Education Group NovApr 2024 Taipei, Taiwan Reason of leaving: Company operational and regulatory issues. As the Head of Operations in 51Talk Online Education Group in Taiwan, responsibilities would

路架構規劃。 代表專案： 功學社樂器全台門市 VPN 服務建置(集團年度優良專案)。 岳豐科技 (TW台灣、美國、中國三地 VPN 服務建置。 學歷 實踐大學（Shih Chien University） 資管德明財經科技大學 企管技能 Project Management Agile Project Management Scrum Master Jira . Scrum . Agile Flow Chart wireframe Mockup Xmind Drawio UI/UX PMP Certification 語言 English — 初階

資源調度與整合，並達成共識 → 充分發揮解決問題的能力，協助開發團隊移除過程中遇到的障礙，達成目標 具備能力： 1. Product Management 2. Project Management 3. Scrum 4. Agile Project Management 5. Objectives and Key Results (OKRs) 6. Team Leadership 7. Problem Solving 指標性成就： 1. 截至 Q3 累計總營收已超越去年全年

Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service

的成績。 - 累積半年電話客服經驗後，經主管推薦挑戰服務難度較高的線上客服職務。 - 擔任Mentor協助新人旁聽學習、提問，並快速適應新環境。 學歷Fu Jen Catholic University 企業管理學系Tamkang University 企業管理學系 技能 Digital Marketing Data Analysis Product & Project Management Problem Solving Skills Communication Skills 語言 Chinese — 母語或雙語 English — 中階

朝共同目標邁進。 三、 工作流程管理 熟練使用Notion、Slack、Asana、Trello、Airtable、Miro、Google Doc等工具提升個人與團隊工作效率。 產品專案經歷 IOIO Cross-Media Studio | Project Manager~負責香港總公司金額最高範疇最大的博物館展覽專案之中， 30支以上2D&3D動畫的專案時程與交付管理 。 在沒有任何

電生理量測持續性鈉離子電流，了解正腎上腺素腦核區自發性放電的機制。 國立台灣大學 森林環境暨資源學系 •證書與獲獎 Innosuisse Business Concept – Travel Award AgilePMÒ Agile Project Management – APMG International, Switzerland Google Project Management - Coursera 興趣 Tennis: R5 in Swiss Tennis Winner of Championnat Vaudois Men’s Single R7-R9, Switzerland, 2021 Winner of Tournament of Stade-Lausanne Men’s Double R1-R9, Switzerland, 2021 Snowboarding Badminton