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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Project Management @杰悉科技2021 ~ 2024
・
專案經理、產品經理、系統分析師
Within one month
林書安LIN SU-AN (Booker) ： 淡水區, New Taipei City ： [email protected] ● 5 years+ Hybrid project management experience. ● Keen insight, diverse communication and leadership skills. ● Leaded various large projects, and received high satisfaction ratings from the client. ● Consistently update and upgrade my kownedge and skills to handle any challenge. ● Encourage and provide assistance to members to help them deal with problems. Work Experience NADI System Corp. , Project Manager, Jun. 2021~FebUsed hybrid project management to finish customized 3D Operation Management System
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立高雄大學
・
工業管理
Staff Software Engineer @全得資通有限公司2019 ~ Present
・
Staff software engineer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
The University of Auckland
・
Computer Science
Past
Design Lead @1TM2020 ~ Present
・
Product Designer (UI/UX)
Within one month
of revenue sharing. Created a unique content editor iteratively, improving content creation efficiency by over 50%. Fully established and maintained the design systems and guidelines for 1TM branding. Be in charge of the design of official websites, NFT minting campaign pages and related materials to maintain a consistent brand image and drive rapid user growth. JuneJanuary 2023 Design Lead • Nogle Limited Managed a team of between 5 and 10 designers with a range of skills including research, UX, UI and visual design. Assisted the team in conducting user research and analysis to gather insights and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Shih Chien University
・
媒體傳達設計學系
Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Within one month
processed escalated concerns for medical claims and prescription drug orders via phone, email, and chat while maintaining professionalism and empathy. • Liaised between providers, insurance companies, and patients to expedite orders and resolve any issues or discrepancies. • Provided exceptional customer service by maintaining a 92% one-call resolution rate consistently ensuring patient satisfaction. • Set clear expectations, monitored phone calls, and provided feedback to assist 15+ agents with pursuing optimal paths to achieve metrics. • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases. Patient Care Advocate (PCA) Accredo
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
・
*Past
Java Senior Backend Engineer @Alliance 聯訊網路2021 ~ 2024
・
Java Senior Backend Engineer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Asia University (TW)
・
資訊與設計學系Past
Community Manager @Iron Fish Foundation2023 ~ Present
・
Product Manager / Project Manager / Business Development / Growth Manager
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中興大學
・
Chinese and Language studies
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
・
Computer Science
HR Supervisor – L&D, ER, HRIS @NEC (台灣恩益禧股份有限公司)2023 ~ 2023
・
人力資源管理師、招募顧問
Within one month
Formulated and executed a comprehensive company-wide 1-on-1 feedback survey.Achieved an impressive response rate of 98% and generated detailed analysis reports. ⚫ Strategically planned and executed a series of educational training courses for new hires. Successfully completed four sessions within 3 months and received consistently high satisfaction ratings, averaging above 96%. ⚫ Successfully planned and executed the Buddy program, providing assistance to new hires. Achieved a high satisfaction rate of 98% among the participants. [Employee relationship] ⚫ Executed the company's annual Health Check-up Program in collaboration with 11 institutions
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立台北教育大學 National Taipei University of Education
・
藝術與造形設計學系
VP of sales @Rongxin Technology Taiwan office2020 ~ Present
・
國內/外業務人員/主管
Within one month
growth and business development initiatives to support company goals. Negotiated several successful millions dollars contracts with key customers, such as Apple, Innolux, ROE, AUO, Wintek ; Resulted in great revenue increased and profit in Led the developed and implementation of annual Great China sales and marketing plans that resulted in consistent sales increase. This growth resulted in a long term channel for continual sales growth. Experienced in evaluating and creating budgets and profit & loss statements, with an exceptional understanding of how to bring profitability and success to an organization Experienced in various kinds of mechanical products such as
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Chung Hua University
・
Mechanical Engineering
Past
Senior iOS Developer @Rooit Inc. (XO App)2022 ~ 2023
・
iOS / Backend / DevOps
Within one month
Rooit App, focusing on enhancing user experience and functionality. Key responsibilities included: - Employed MVVM Architecture with RxSwift for app development. - Utilized ReactorKit to seamlessly bind view state and actions. - Implemented the NFT feature, including Rooit Alpha Cell and Roo. - Generated Xcode project using XcodeGen. - Maintained consistent coding style with SwiftFormat. - Introduced the Shop tab feature to enrich app functionality. - Modularized app features into smaller frameworks for improved scalability. - Wrote comprehensive UnitTest cases to ensure code robustness. For DevOps Responsibilities: - Constructed API Gateway services to integrate external client API requests. - Utilized
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
武漢大學
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project Manager, Account Manager, Product Manager
Fields of Employment
Blockchain, Information Services, Software
Work experience
6-10 years work experience (4-6 years relevant)
Management
I've had experience in managing 5-10 people
Skills
Languages
Chinese
・
Native or Bilingual
English
・
Fluent
Job search preferences
Positions
Product Manager / Project Manager / Business Development / Growth Manager
Job types
Full-time
Locations
Taipei, 台灣, 新加坡, 泰國曼谷, 日本東京, 美國加利福尼亞舊金山, 美國華盛頓西雅圖
Remote
Interested in working remotely
Freelance
No
Educations
School
國立中興大學
Major
Chinese and Language studies
Johnny Hsu
Crypto Trader / NFT holder / DeFi advocator
Taipei City, Taiwan
Experience
Crypto Trader • Self-employed
October 2023 - Now
- Trade futures and spots of crypto (manually).
- Analysis of new projects in Web3 and finding investment opportunities.
- Proactively immersed in trader communities and communicating with other traders.
- Moderate Discord channels and serve as a point of contact for stakeholders.
Lead of Ecosystem Growth • ThunderCore
December 2022 - October 2023
Ecosystem Responsibilities
- Managed partner accounts, facilitating cross-chain, NFT, and developer team collaborations through external agencies.
- Initiated and evolved ThunderCore's Developer Program, successfully onboarding 100+ projects within 30 months.
- Forged strategic dApp partnerships, providing project development guidance, and executing Go-To-Market plans.
- Orchestrated ThunderCore wallet feature launches, solicited user feedback, and delivered essential product data.
- Proficient in project operations, Web3 growth platforms, and DeFi rewards design.
- Collaborated on ThunderCore ecosystem campaigns with the Marketing team.
- Led and mentored a team, establishing goals, and managing diverse bridge/cross-chain accounts.
Product Operation
- Supported the expansion of various dApps within ThunderCore's crypto wallet.
- Implemented user acquisition methods like the Quest system, Banner promotion, and dApp sorting to optimize the user experience.
- Worked closely with the product manager to improve wallet features.
Product Management Experience
- Managed TT Farm, a gamified DeFi dApp, overseeing a feature designed to boost user revenue and stabilize token prices.
- Successfully retained loyal users, maintaining consistent daily visits (200-300 UAW and 2K daily transactions in 2022) after feature implementation.
- Designed tokenomics, membership structure, and utility tokens for TT Farm.
- Managed operational costs and crafted post-launch marketing strategies, following a comprehensive one-stop flow approach for the dApp.
Industry Background:
- Collaborated extensively with Product Managers, Marketing, and Engineering professionals across various roles.
Product Operation Associate Manager • ThunderCore
June 2019 - December 2022
Main Achievements
- Significantly boosted crypto wallet Daily Active Users (DAU) from 350+ to 80,000+ (+22,800%) in just one year by implementing a Referral mechanism. I have implemented various strategies to sustain and enhance the growth rate.
- Utilized Push notifications, Email Marketing, Banner positioning, and dApp order sorting to optimize user engagement within the crypto wallet.
- Collaborated closely with PMs and Product Designers to provide valuable insights for key growth products. Key contributions included the introduction of features like the Quest mechanism and paid advertising space to enhance overall product performance.
- Designed a user acquisition flow, monitored growth metrics via DappRadar, and continuously refined the user growth journey.
- Collaborated with the tech team to develop and integrate the ThunderCore Help Center.
- Regularly tracked product performance and provided monthly updates with optimized strategies and insights.
- Developed cost analysis reports for various products, leading to reduced operating costs.
Team Achievements
- Help developers facilitate the submission of 93 projects to the Developer Program within 6 months.
- Successfully increased Discord membership from 3,800 to 12,800 within 6 months.
- Established contact with 100+ NFT marketplaces and negotiated a $30,000 partnership with NFTmall.
- Initiated the NFT Creator Fund to promote subsequent NFT projects effectively.
- Established contact with 100+ cryptocurrency exchanges, created contact forms, and screening criteria, and conducted analyses to identify suitable exchanges according to company needs. Acted as an early contact point for exchanges such as Indodax, MEXC, WhiteBIT, Bybit, etc.
- Expanded the company's presence in online/offline Web3, blockchain, gaming, and NFT-related events. Grew the company's network and set up contact channels, including participation in events like the Taipei Game Show, AWS, and GCP.
Product Operation Lead • COBINHOOD Exchange
Janurary 2018 - May 2019
- As an inter-departmental communication window for PO team, coordinate various project and tasks assignments
- Lead Product Operation team to meet the OKR from the department and company
- Optimize customer service pipelines and ensure smooth and functional
- Optimize customer service process (SLA) and KYC auditing processes and SOP
- Cultivate team members' working skills and assist them in solving various difficulties
- Control the manpower and other budgets of Product Operation Team
Support (Customer Success) - Deliver a fast and high-quality supporting experience to users
- Implement data-driven operation metrics to reach customer success
- Build up a flexible and reliable shift arrangement to meet team needs
- Improve the bug reporting flow and set up the SLA
- Support the operation of new online products or services, and work closely with PM and engineers to optimize products (Fiat purchasing services, exchange-related product operations, Fiat operations, etc.)
Education - Planning the architecture of FAQ and Help Center with PM
- Compiling, and maintaining the company's products or services, FAQ, and Help Center page
- Deliver high-quality articles and guides to our users when there is demand in departments
- Revamp internal orientation and Guidebook for team members
Engagement - Advocate user’s feedback on social media
- Work closely with the Compliance Manager to improve the company's AML policy and KYC reviewing mechanism
- Revamp the SOP for the Corporate/VIP accounts and review the application in tier 2
- Manage the Zendesk community and collect user feedback from Customer Experience Committee (CEC)
- Collect user feedback and organize it into an inter-departmental meeting with PM and UX
Technical Support Advisor • Apple, Inc
July 2017 - September 2017
- Trouble-shooting for IOS devices (iPhone, iPad, and iPod Touch)
- Providing a solution for all users using iOS
- AppleCare Plan advisory services and assistance
Development Operations - Partner Support Representative • Uber Taiwan
November 2016 - May 2017
- Partner support, onboarding, and training
- On-boarding process improving
- Courier performance monitoring
- Growth project executing
Sushi Bar Manager & Master Chef • Kobe Japanese Steakhouse
July 2015 - May 2016
- Manage the sushi bar and maintain the quality of all dishes
- Food supplier contact and inventory management
- Kitchen hand/sushi chef training and payroll management
- Ingredients cost controlling and menu enhancing
Operations Assistant • Chubb
March 2015 - June 2015
- Policy auditing and reviewing
- Assisting department manager with routine work
- Others' daily paperwork assisting
Research Assistant • Ministry of Education of Taiwan (R.O.C)
March 2014 - December 2014
- Assist in reporting and writing off office expenses
- Collect teaching-related materials for the TE project and analyze
- Compilation of the plan for the TE Program
- Project report review, assist in the write-off of funds
- Plan risk analysis, financial projections, verifying and accepting
Education level
2008 - 2012
National Chung Hsin University (國立中興大學)
Bachelor of Arts, Chinese and language studies
Skills
Specialty
- Crypto wallet user growth and operations
- Growth strategy implement
- Developer Relationship management
- Blockchain project management
- Product operations
Language
- Chinese (Native)
- English (Intermediate or business level)
Johnny Hsu
Crypto Trader / NFT holder / DeFi advocator
Taipei City, Taiwan
Experience
Crypto Trader • Self-employed
October 2023 - Now
- Trade futures and spots of crypto (manually).
- Analysis of new projects in Web3 and finding investment opportunities.
- Proactively immersed in trader communities and communicating with other traders.
- Moderate Discord channels and serve as a point of contact for stakeholders.
Lead of Ecosystem Growth • ThunderCore
December 2022 - October 2023
Ecosystem Responsibilities
- Managed partner accounts, facilitating cross-chain, NFT, and developer team collaborations through external agencies.
- Initiated and evolved ThunderCore's Developer Program, successfully onboarding 100+ projects within 30 months.
- Forged strategic dApp partnerships, providing project development guidance, and executing Go-To-Market plans.
- Orchestrated ThunderCore wallet feature launches, solicited user feedback, and delivered essential product data.
- Proficient in project operations, Web3 growth platforms, and DeFi rewards design.
- Collaborated on ThunderCore ecosystem campaigns with the Marketing team.
- Led and mentored a team, establishing goals, and managing diverse bridge/cross-chain accounts.
Product Operation
- Supported the expansion of various dApps within ThunderCore's crypto wallet.
- Implemented user acquisition methods like the Quest system, Banner promotion, and dApp sorting to optimize the user experience.
- Worked closely with the product manager to improve wallet features.
Product Management Experience
- Managed TT Farm, a gamified DeFi dApp, overseeing a feature designed to boost user revenue and stabilize token prices.
- Successfully retained loyal users, maintaining consistent daily visits (200-300 UAW and 2K daily transactions in 2022) after feature implementation.
- Designed tokenomics, membership structure, and utility tokens for TT Farm.
- Managed operational costs and crafted post-launch marketing strategies, following a comprehensive one-stop flow approach for the dApp.
Industry Background:
- Collaborated extensively with Product Managers, Marketing, and Engineering professionals across various roles.
Product Operation Associate Manager • ThunderCore
June 2019 - December 2022
Main Achievements
- Significantly boosted crypto wallet Daily Active Users (DAU) from 350+ to 80,000+ (+22,800%) in just one year by implementing a Referral mechanism. I have implemented various strategies to sustain and enhance the growth rate.
- Utilized Push notifications, Email Marketing, Banner positioning, and dApp order sorting to optimize user engagement within the crypto wallet.
- Collaborated closely with PMs and Product Designers to provide valuable insights for key growth products. Key contributions included the introduction of features like the Quest mechanism and paid advertising space to enhance overall product performance.
- Designed a user acquisition flow, monitored growth metrics via DappRadar, and continuously refined the user growth journey.
- Collaborated with the tech team to develop and integrate the ThunderCore Help Center.
- Regularly tracked product performance and provided monthly updates with optimized strategies and insights.
- Developed cost analysis reports for various products, leading to reduced operating costs.
Team Achievements
- Help developers facilitate the submission of 93 projects to the Developer Program within 6 months.
- Successfully increased Discord membership from 3,800 to 12,800 within 6 months.
- Established contact with 100+ NFT marketplaces and negotiated a $30,000 partnership with NFTmall.
- Initiated the NFT Creator Fund to promote subsequent NFT projects effectively.
- Established contact with 100+ cryptocurrency exchanges, created contact forms, and screening criteria, and conducted analyses to identify suitable exchanges according to company needs. Acted as an early contact point for exchanges such as Indodax, MEXC, WhiteBIT, Bybit, etc.
- Expanded the company's presence in online/offline Web3, blockchain, gaming, and NFT-related events. Grew the company's network and set up contact channels, including participation in events like the Taipei Game Show, AWS, and GCP.
Product Operation Lead • COBINHOOD Exchange
Janurary 2018 - May 2019
- As an inter-departmental communication window for PO team, coordinate various project and tasks assignments
- Lead Product Operation team to meet the OKR from the department and company
- Optimize customer service pipelines and ensure smooth and functional
- Optimize customer service process (SLA) and KYC auditing processes and SOP
- Cultivate team members' working skills and assist them in solving various difficulties
- Control the manpower and other budgets of Product Operation Team
Support (Customer Success) - Deliver a fast and high-quality supporting experience to users
- Implement data-driven operation metrics to reach customer success
- Build up a flexible and reliable shift arrangement to meet team needs
- Improve the bug reporting flow and set up the SLA
- Support the operation of new online products or services, and work closely with PM and engineers to optimize products (Fiat purchasing services, exchange-related product operations, Fiat operations, etc.)
Education - Planning the architecture of FAQ and Help Center with PM
- Compiling, and maintaining the company's products or services, FAQ, and Help Center page
- Deliver high-quality articles and guides to our users when there is demand in departments
- Revamp internal orientation and Guidebook for team members
Engagement - Advocate user’s feedback on social media
- Work closely with the Compliance Manager to improve the company's AML policy and KYC reviewing mechanism
- Revamp the SOP for the Corporate/VIP accounts and review the application in tier 2
- Manage the Zendesk community and collect user feedback from Customer Experience Committee (CEC)
- Collect user feedback and organize it into an inter-departmental meeting with PM and UX
Technical Support Advisor • Apple, Inc
July 2017 - September 2017
- Trouble-shooting for IOS devices (iPhone, iPad, and iPod Touch)
- Providing a solution for all users using iOS
- AppleCare Plan advisory services and assistance
Development Operations - Partner Support Representative • Uber Taiwan
November 2016 - May 2017
- Partner support, onboarding, and training
- On-boarding process improving
- Courier performance monitoring
- Growth project executing
Sushi Bar Manager & Master Chef • Kobe Japanese Steakhouse
July 2015 - May 2016
- Manage the sushi bar and maintain the quality of all dishes
- Food supplier contact and inventory management
- Kitchen hand/sushi chef training and payroll management
- Ingredients cost controlling and menu enhancing
Operations Assistant • Chubb
March 2015 - June 2015
- Policy auditing and reviewing
- Assisting department manager with routine work
- Others' daily paperwork assisting
Research Assistant • Ministry of Education of Taiwan (R.O.C)
March 2014 - December 2014
- Assist in reporting and writing off office expenses
- Collect teaching-related materials for the TE project and analyze
- Compilation of the plan for the TE Program
- Project report review, assist in the write-off of funds
- Plan risk analysis, financial projections, verifying and accepting
Education level
2008 - 2012
National Chung Hsin University (國立中興大學)
Bachelor of Arts, Chinese and language studies
Skills
Specialty
- Crypto wallet user growth and operations
- Growth strategy implement
- Developer Relationship management
- Blockchain project management
- Product operations
Language
- Chinese (Native)
- English (Intermediate or business level)