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On
4-6 years
6-10 years
10-15 years
More than 15 years
United States
Offline
Offline
Past
Community Manager @Iron Fish Foundation2023 ~ Present
・
Product Manager / Project Manager / Business Development / Growth Manager
Within one month
implementation. - Designed tokenomics, membership structure, and utility tokens for TT Farm. - Managed operational costs and crafted post-launch marketing strategies, following a comprehensive one-stop flow approach for the dApp. Industry Background: - Collaborated extensively with Product Managers, Marketing, and Engineering professionals across various roles. Product Operation Associate Manager • ThunderCore JuneDecember 2022 Main Achievements Significantly boosted crypto wallet Daily Active Users (DAU) from 350+ to 80,,800%) in just one year by implementing a Referral mechanism. I have implemented various strategies to sustain and enhance the growth rate. Utilized Push notification...
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中興大學
・
Chinese and Language studies
Past
Institutional Product Manager @Binance2022 ~ 2023
・
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within two months
team collaboration, and in-depth market research. 通過調查、跨團隊會議和深入市場研究，為機構投資者量身定制產品，滿足其獨特需求 · Proficient in API integration and user interface design and optimization. 在API整合和用戶界面設計方面表現出色 六月五月 2023 Internal Systems Product Manager • EMQ, Inc · Optimized internal accounting systems, delivering innovative solutions primarily benefiting treasury and accounting teams. 優化內部
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立清華大學(National Tsing Hua University, NTHU)
・
科技管理
Past
Customer Success: Strategic Accounts and Escalations @Zendesk2022 ~ 2023
・
Strategic Customer Success
Within six months
Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 | Boston, MA As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs. Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence. Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged
Unemployed
Full-time / Interested in working remotely
More than 15 years
MIT Sloan Executive Education
・
Mastering Design Thinking
Project Manager - PMO @EY India2019 ~ Present
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one year
Employed
Full-time / Interested in working remotely
10-15 years
Siena College of Proffessional Studies
・
Bachelor of Business Administration BBA Business Administration and Management
Partnerships @GeoParking Technologies, Inc2020 ~ Present
・
Executive GM/Co-Founding Team
More than one year
entities, wireless cellular hardware box integration to multiple automotive OEM vehicle models, and full-feature-set enterprise B2B cloud solution integration into client customer booking systems. . Boosted product offerings by spearheading creation of Phase II TaaS robotaxi solution . Positioned company for market entrance by overseeing analysis and design of Urban-Air-Mobility services solution . Reduced company risks by discovering and planning additional B2B service lines . Enhanced development and product sales efficiency by executing on company'strategic plans Satellite & Terrestrial Wireless CDN Holding Company Executive GM/Co-Founding Team • GeoParking Technologies, Inc JanuaryPresent Building as
Full-time / Interested in working remotely
More than 15 years
University of Washington
・
BA , Business Admin .Project Manager @AbbVie Internal Creative Agency2019 ~ Present
・
Project Manager
More than one year
Full-time / Interested in working remotely
More than 15 years
Southern Illinois University Carbondale
・
Biological Sciences
Personal Systems HQ Program Manager @HP2015 ~ 2018
・
Business Planning Manager
More than one year
visits), agenda creation, action tracking. • Support Chief of Staff through virtual leadership to + through direct and extended team members • Lead/own employee engagement for 250+ local employees: lead a team of 15 cross-functional volunteers to manage events and activities, ensuring alignment with overall employee engagement strategy, which has led to increase in engagement scores YoY. Act as key Employee Engagement lead for worldwide PS organization, providing guidance on strategy, budget, communications, and best practices. • Successfully led a company-wide, large scale Tier-1 external event through planning, development, & execution, resulting in one of
Full-time
6-10 years
University of California
・
Bachelor of Science B.S. American Studies - NutritionFull-time / Not interested in working remotely
More than 15 years
Fairleigh Dickinson University
・
Administrative Science
Chief Operating Officer @Moona Design2023 ~ Present
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within two months
. Salt Lake City, UT, USA [email protected] Leadership Change Management Mission Alignment Influential Communication People Development Finance Strategic Prioritization Budget Development & Management Cash Flow Management Bookkeeping Process Systems Development Financial Controls Workflow Automation Resource Optimization Work Experience IVY CORRECTIONAL MEDICINE | Salt Lake City, UT Director of Business Operations | DecemberPresent Special Projects Lead | JuneDecember 2023 INTERMOUNTAIN CHRISTIAN SCHOOL | Salt Lake City, UT Director of Finance and Operations | NovemberJuly 2023 myXP | Salt Lake City, UT Operations Support Specialist | JanuaryMarch 2021 Education DAVIDSON COLLEGE Bachelor's of Science in Mathematics |Concentration on Computer Science Applications
Full-time / Interested in working remotely
4-6 years
DAVIDSON COLLEGE
・
Mathmatics
Sales Management Executive - Global Private Banking and Transformation @HSBC2022 ~ Present
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within two months
. -- Directed 3 testers to streamline UAT and established hybrid project governance with Agile when the MVP project in Shanghai, China. -- Developed insightful Management Information (MI) reports and provided crucial data for informed decision-making. -- Analyzed customer behaviors for sales campaigns, contributing to the customer lifecycle management (CLM) strategies. -- Orchestrated sales pipeline optimizations via data-driven strategies resulting in a 10% increase in lead conversion rates. IT Consultant - Business Intelligence and Business Analysis • FDM Group OctDec 2023 Enhanced decision-making for clients, such as HSBC and Citi, by utilizing data analytics with Python, SQL, and Power
Employed
Full-time / Interested in working remotely
6-10 years
Hult International Business School
・
Business AnalysisThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project Manager, Account Manager, Product Manager
Fields of Employment
Blockchain, Information Services, Software
Work experience
6-10 years work experience (4-6 years relevant)
Management
I've had experience in managing 5-10 people
Skills
Languages
Chinese
・
Native or Bilingual
English
・
Fluent
Job search preferences
Positions
Product Manager / Project Manager / Business Development / Growth Manager
Job types
Full-time
Locations
Taipei, 台灣, 新加坡, 泰國曼谷, 日本東京, 美國加利福尼亞舊金山, 美國華盛頓西雅圖
Remote
Interested in working remotely
Freelance
No
Educations
School
國立中興大學
Major
Chinese and Language studies
Johnny Hsu
Crypto Trader / NFT holder / DeFi advocator
Taipei City, Taiwan
Experience
Crypto Trader • Self-employed
October 2023 - Now
- Trade futures and spots of crypto (manually).
- Analysis of new projects in Web3 and finding investment opportunities.
- Proactively immersed in trader communities and communicating with other traders.
- Moderate Discord channels and serve as a point of contact for stakeholders.
Lead of Ecosystem Growth • ThunderCore
December 2022 - October 2023
Ecosystem Responsibilities
- Managed partner accounts, facilitating cross-chain, NFT, and developer team collaborations through external agencies.
- Initiated and evolved ThunderCore's Developer Program, successfully onboarding 100+ projects within 30 months.
- Forged strategic dApp partnerships, providing project development guidance, and executing Go-To-Market plans.
- Orchestrated ThunderCore wallet feature launches, solicited user feedback, and delivered essential product data.
- Proficient in project operations, Web3 growth platforms, and DeFi rewards design.
- Collaborated on ThunderCore ecosystem campaigns with the Marketing team.
- Led and mentored a team, establishing goals, and managing diverse bridge/cross-chain accounts.
Product Operation
- Supported the expansion of various dApps within ThunderCore's crypto wallet.
- Implemented user acquisition methods like the Quest system, Banner promotion, and dApp sorting to optimize the user experience.
- Worked closely with the product manager to improve wallet features.
Product Management Experience
- Managed TT Farm, a gamified DeFi dApp, overseeing a feature designed to boost user revenue and stabilize token prices.
- Successfully retained loyal users, maintaining consistent daily visits (200-300 UAW and 2K daily transactions in 2022) after feature implementation.
- Designed tokenomics, membership structure, and utility tokens for TT Farm.
- Managed operational costs and crafted post-launch marketing strategies, following a comprehensive one-stop flow approach for the dApp.
Industry Background:
- Collaborated extensively with Product Managers, Marketing, and Engineering professionals across various roles.
Product Operation Associate Manager • ThunderCore
June 2019 - December 2022
Main Achievements
- Significantly boosted crypto wallet Daily Active Users (DAU) from 350+ to 80,000+ (+22,800%) in just one year by implementing a Referral mechanism. I have implemented various strategies to sustain and enhance the growth rate.
- Utilized Push notifications, Email Marketing, Banner positioning, and dApp order sorting to optimize user engagement within the crypto wallet.
- Collaborated closely with PMs and Product Designers to provide valuable insights for key growth products. Key contributions included the introduction of features like the Quest mechanism and paid advertising space to enhance overall product performance.
- Designed a user acquisition flow, monitored growth metrics via DappRadar, and continuously refined the user growth journey.
- Collaborated with the tech team to develop and integrate the ThunderCore Help Center.
- Regularly tracked product performance and provided monthly updates with optimized strategies and insights.
- Developed cost analysis reports for various products, leading to reduced operating costs.
Team Achievements
- Help developers facilitate the submission of 93 projects to the Developer Program within 6 months.
- Successfully increased Discord membership from 3,800 to 12,800 within 6 months.
- Established contact with 100+ NFT marketplaces and negotiated a $30,000 partnership with NFTmall.
- Initiated the NFT Creator Fund to promote subsequent NFT projects effectively.
- Established contact with 100+ cryptocurrency exchanges, created contact forms, and screening criteria, and conducted analyses to identify suitable exchanges according to company needs. Acted as an early contact point for exchanges such as Indodax, MEXC, WhiteBIT, Bybit, etc.
- Expanded the company's presence in online/offline Web3, blockchain, gaming, and NFT-related events. Grew the company's network and set up contact channels, including participation in events like the Taipei Game Show, AWS, and GCP.
Product Operation Lead • COBINHOOD Exchange
Janurary 2018 - May 2019
- As an inter-departmental communication window for PO team, coordinate various project and tasks assignments
- Lead Product Operation team to meet the OKR from the department and company
- Optimize customer service pipelines and ensure smooth and functional
- Optimize customer service process (SLA) and KYC auditing processes and SOP
- Cultivate team members' working skills and assist them in solving various difficulties
- Control the manpower and other budgets of Product Operation Team
Support (Customer Success) - Deliver a fast and high-quality supporting experience to users
- Implement data-driven operation metrics to reach customer success
- Build up a flexible and reliable shift arrangement to meet team needs
- Improve the bug reporting flow and set up the SLA
- Support the operation of new online products or services, and work closely with PM and engineers to optimize products (Fiat purchasing services, exchange-related product operations, Fiat operations, etc.)
Education - Planning the architecture of FAQ and Help Center with PM
- Compiling, and maintaining the company's products or services, FAQ, and Help Center page
- Deliver high-quality articles and guides to our users when there is demand in departments
- Revamp internal orientation and Guidebook for team members
Engagement - Advocate user’s feedback on social media
- Work closely with the Compliance Manager to improve the company's AML policy and KYC reviewing mechanism
- Revamp the SOP for the Corporate/VIP accounts and review the application in tier 2
- Manage the Zendesk community and collect user feedback from Customer Experience Committee (CEC)
- Collect user feedback and organize it into an inter-departmental meeting with PM and UX
Technical Support Advisor • Apple, Inc
July 2017 - September 2017
- Trouble-shooting for IOS devices (iPhone, iPad, and iPod Touch)
- Providing a solution for all users using iOS
- AppleCare Plan advisory services and assistance
Development Operations - Partner Support Representative • Uber Taiwan
November 2016 - May 2017
- Partner support, onboarding, and training
- On-boarding process improving
- Courier performance monitoring
- Growth project executing
Sushi Bar Manager & Master Chef • Kobe Japanese Steakhouse
July 2015 - May 2016
- Manage the sushi bar and maintain the quality of all dishes
- Food supplier contact and inventory management
- Kitchen hand/sushi chef training and payroll management
- Ingredients cost controlling and menu enhancing
Operations Assistant • Chubb
March 2015 - June 2015
- Policy auditing and reviewing
- Assisting department manager with routine work
- Others' daily paperwork assisting
Research Assistant • Ministry of Education of Taiwan (R.O.C)
March 2014 - December 2014
- Assist in reporting and writing off office expenses
- Collect teaching-related materials for the TE project and analyze
- Compilation of the plan for the TE Program
- Project report review, assist in the write-off of funds
- Plan risk analysis, financial projections, verifying and accepting
Education level
2008 - 2012
National Chung Hsin University (國立中興大學)
Bachelor of Arts, Chinese and language studies
Skills
Specialty
- Crypto wallet user growth and operations
- Growth strategy implement
- Developer Relationship management
- Blockchain project management
- Product operations
Language
- Chinese (Native)
- English (Intermediate or business level)
Johnny Hsu
Crypto Trader / NFT holder / DeFi advocator
Taipei City, Taiwan
Experience
Crypto Trader • Self-employed
October 2023 - Now
- Trade futures and spots of crypto (manually).
- Analysis of new projects in Web3 and finding investment opportunities.
- Proactively immersed in trader communities and communicating with other traders.
- Moderate Discord channels and serve as a point of contact for stakeholders.
Lead of Ecosystem Growth • ThunderCore
December 2022 - October 2023
Ecosystem Responsibilities
- Managed partner accounts, facilitating cross-chain, NFT, and developer team collaborations through external agencies.
- Initiated and evolved ThunderCore's Developer Program, successfully onboarding 100+ projects within 30 months.
- Forged strategic dApp partnerships, providing project development guidance, and executing Go-To-Market plans.
- Orchestrated ThunderCore wallet feature launches, solicited user feedback, and delivered essential product data.
- Proficient in project operations, Web3 growth platforms, and DeFi rewards design.
- Collaborated on ThunderCore ecosystem campaigns with the Marketing team.
- Led and mentored a team, establishing goals, and managing diverse bridge/cross-chain accounts.
Product Operation
- Supported the expansion of various dApps within ThunderCore's crypto wallet.
- Implemented user acquisition methods like the Quest system, Banner promotion, and dApp sorting to optimize the user experience.
- Worked closely with the product manager to improve wallet features.
Product Management Experience
- Managed TT Farm, a gamified DeFi dApp, overseeing a feature designed to boost user revenue and stabilize token prices.
- Successfully retained loyal users, maintaining consistent daily visits (200-300 UAW and 2K daily transactions in 2022) after feature implementation.
- Designed tokenomics, membership structure, and utility tokens for TT Farm.
- Managed operational costs and crafted post-launch marketing strategies, following a comprehensive one-stop flow approach for the dApp.
Industry Background:
- Collaborated extensively with Product Managers, Marketing, and Engineering professionals across various roles.
Product Operation Associate Manager • ThunderCore
June 2019 - December 2022
Main Achievements
- Significantly boosted crypto wallet Daily Active Users (DAU) from 350+ to 80,000+ (+22,800%) in just one year by implementing a Referral mechanism. I have implemented various strategies to sustain and enhance the growth rate.
- Utilized Push notifications, Email Marketing, Banner positioning, and dApp order sorting to optimize user engagement within the crypto wallet.
- Collaborated closely with PMs and Product Designers to provide valuable insights for key growth products. Key contributions included the introduction of features like the Quest mechanism and paid advertising space to enhance overall product performance.
- Designed a user acquisition flow, monitored growth metrics via DappRadar, and continuously refined the user growth journey.
- Collaborated with the tech team to develop and integrate the ThunderCore Help Center.
- Regularly tracked product performance and provided monthly updates with optimized strategies and insights.
- Developed cost analysis reports for various products, leading to reduced operating costs.
Team Achievements
- Help developers facilitate the submission of 93 projects to the Developer Program within 6 months.
- Successfully increased Discord membership from 3,800 to 12,800 within 6 months.
- Established contact with 100+ NFT marketplaces and negotiated a $30,000 partnership with NFTmall.
- Initiated the NFT Creator Fund to promote subsequent NFT projects effectively.
- Established contact with 100+ cryptocurrency exchanges, created contact forms, and screening criteria, and conducted analyses to identify suitable exchanges according to company needs. Acted as an early contact point for exchanges such as Indodax, MEXC, WhiteBIT, Bybit, etc.
- Expanded the company's presence in online/offline Web3, blockchain, gaming, and NFT-related events. Grew the company's network and set up contact channels, including participation in events like the Taipei Game Show, AWS, and GCP.
Product Operation Lead • COBINHOOD Exchange
Janurary 2018 - May 2019
- As an inter-departmental communication window for PO team, coordinate various project and tasks assignments
- Lead Product Operation team to meet the OKR from the department and company
- Optimize customer service pipelines and ensure smooth and functional
- Optimize customer service process (SLA) and KYC auditing processes and SOP
- Cultivate team members' working skills and assist them in solving various difficulties
- Control the manpower and other budgets of Product Operation Team
Support (Customer Success) - Deliver a fast and high-quality supporting experience to users
- Implement data-driven operation metrics to reach customer success
- Build up a flexible and reliable shift arrangement to meet team needs
- Improve the bug reporting flow and set up the SLA
- Support the operation of new online products or services, and work closely with PM and engineers to optimize products (Fiat purchasing services, exchange-related product operations, Fiat operations, etc.)
Education - Planning the architecture of FAQ and Help Center with PM
- Compiling, and maintaining the company's products or services, FAQ, and Help Center page
- Deliver high-quality articles and guides to our users when there is demand in departments
- Revamp internal orientation and Guidebook for team members
Engagement - Advocate user’s feedback on social media
- Work closely with the Compliance Manager to improve the company's AML policy and KYC reviewing mechanism
- Revamp the SOP for the Corporate/VIP accounts and review the application in tier 2
- Manage the Zendesk community and collect user feedback from Customer Experience Committee (CEC)
- Collect user feedback and organize it into an inter-departmental meeting with PM and UX
Technical Support Advisor • Apple, Inc
July 2017 - September 2017
- Trouble-shooting for IOS devices (iPhone, iPad, and iPod Touch)
- Providing a solution for all users using iOS
- AppleCare Plan advisory services and assistance
Development Operations - Partner Support Representative • Uber Taiwan
November 2016 - May 2017
- Partner support, onboarding, and training
- On-boarding process improving
- Courier performance monitoring
- Growth project executing
Sushi Bar Manager & Master Chef • Kobe Japanese Steakhouse
July 2015 - May 2016
- Manage the sushi bar and maintain the quality of all dishes
- Food supplier contact and inventory management
- Kitchen hand/sushi chef training and payroll management
- Ingredients cost controlling and menu enhancing
Operations Assistant • Chubb
March 2015 - June 2015
- Policy auditing and reviewing
- Assisting department manager with routine work
- Others' daily paperwork assisting
Research Assistant • Ministry of Education of Taiwan (R.O.C)
March 2014 - December 2014
- Assist in reporting and writing off office expenses
- Collect teaching-related materials for the TE project and analyze
- Compilation of the plan for the TE Program
- Project report review, assist in the write-off of funds
- Plan risk analysis, financial projections, verifying and accepting
Education level
2008 - 2012
National Chung Hsin University (國立中興大學)
Bachelor of Arts, Chinese and language studies
Skills
Specialty
- Crypto wallet user growth and operations
- Growth strategy implement
- Developer Relationship management
- Blockchain project management
- Product operations
Language
- Chinese (Native)
- English (Intermediate or business level)