Managed office operations, schedules, and appointments;
Maintained CRM database with customer updates and report generations;
Managed over 30 + inquiries per day;
Resolved customer complaints with timeliness and professionalism.
March 2021 - Present
Managed over 50 + inbound and outbound calls;
Delivered customer excellence;
Resolved issues and inquiries regarding health benefits;
Completed task in claim edits and account work queues.
October 2020 - March 2021
Developed leadership skills;
Performed computer hardware, network system issues, and troubleshooting techniques;
Managed over 35 + calls per day;
Acquired experience through continuous support, training classes, and webinars.
October 2004 - October 2010
Created and maintained records, which included stock lists, inventory, and material counts;
Developed leadership skills;
Established operation procedures and complied with military policies.
November 2002 - October 2004
2018 - 2019
Issued June 2023 · No Expiration Date
Managed office operations, schedules, and appointments;
Maintained CRM database with customer updates and report generations;
Managed over 30 + inquiries per day;
Resolved customer complaints with timeliness and professionalism.
March 2021 - Present
Managed over 50 + inbound and outbound calls;
Delivered customer excellence;
Resolved issues and inquiries regarding health benefits;
Completed task in claim edits and account work queues.
October 2020 - March 2021
Developed leadership skills;
Performed computer hardware, network system issues, and troubleshooting techniques;
Managed over 35 + calls per day;
Acquired experience through continuous support, training classes, and webinars.
October 2004 - October 2010
Created and maintained records, which included stock lists, inventory, and material counts;
Developed leadership skills;
Established operation procedures and complied with military policies.
November 2002 - October 2004
2018 - 2019
Issued June 2023 · No Expiration Date