Rixos Premium Dubai, E-Commerce Manager

In-Charge of E-Commerce & Digital and Assisting the DOR with Revenue Management for a 5 Star Ultra-Luxury Beach Resort Property in Jumeirah Beach Residence with a total of 443 Keys. 

Systems: TARS, Travelclick, Opera PMS, EZRMS.

DAMAC Maison Hotels & Resorts, In-Charge of E-Commerce

DUBAI, UAE. May 2017 - March 2018

In-Charge of E-Commerce & Distribution for 6 Hotel Properties with a total of 800+ Keys. 

Systems: TravelClick, Rategain, OPERA PMS, EZRMS. 

Reports To: Vice President of Sales & Distribution

Website: Content, SEO/SEM, Direct Channel Campaigns and Revenue Reporting. 

Indirect Channels: Distribution Strategy and Management of OTAs, Pricing, Promotions, Content Management. 

Reservations Management, Assisting & Recommending the Revenue Director with Pricing, Forecasting and Budgeting. 

Competitor analysis on a weekly basis to set up online pricing and promotions which will also be adjusted with Corporate and Travel Agency. 

B2B connectivity and margin pricing for major B2B channels. 

Others: Finding new marketing channels, Thinking about customer experience on Brand.com, Generating Ideas on Story Telling for the Guests and currently working on a Loyalty Program to be implemented for Loyal guests.

• DAMAC Maison Dubai Mall Street 
  
• DAMAC Maison Canal Views 
  
• DAMAC Maison Cour Jardin 
  
• DAMAC Maison The Vogue 
  
• DAMAC Maison DeVille Breeze 
  
• DAMAC Maison Royale The Distinction
  

Grand Hotel Sharjah, E-Commerce / Sales / Revenue Administrator

Sharjah, UAE 01 Mar 2016 - May 2017

Handled E-Commerce for Grand Hotel which is a Beach Resort with 220 Keys.

Systems: TravelClick, Rategain, Prologic PMS

Reports To: Director of Sales & Marketing

Website: 

• Developed the new website of Grand Hotel on Wordpress CMS. 
• Planning for marketing strategy, Google Adwords and SEO for the new website. 
• Content Management.  

• Managing the complete online sales and revenue to report on the further budgets. 
• Pricing Strategy. 
• Forecasting. 
• Monitoring Overbooking. 
• Reducing No-Shows using External Uncertainty Methods during High Season. 
• Monitoring Room occupancy and inventory to increase Revenue and ARR. 
• Daily Market Pricing comparison with competitors. 
• Online marketing plans, ROI and E-Commerce Strategy. 

• Monitor distribution of Rates on all the OTAs (Online Travel Agencies)i.e: Booking.com, Expedia. 
• Monitor for Rate parity. 
• Manage Rates and Inventory on the online channels to yield revenue. 
• Contracting with new OTAs and GDS(Global Distribution Systems) to increase the online presence of the hotel. 
• B2B contracts and maximizing visibility. 
• Implemented Channel Manager in the System to seamlessly connect and scale with higher number of OTAs and B2B business in the online platform. 
• Part of the team that implemented the Market Mix Strategy with Market Segments and Business Sources. 
• Managing the Property management system to align with all the online reservations.
• Complete understanding of the Reservations Operations. Also, involved in rate planning and management of Offline Travel Agents and Corporate sales. 
• Actively involved in Dispute Management on the online sales. 
• Manage the Social Media presence of the Hotel and strategies for making Social Media, a Selling Platform
  

Zoho Corporation, May'14 - Oct'15

Chennai, India

Amazon.com, Feb'13 - May'14

Chennai, India

Vestas Wind System R&D, Nov'11 - Jan'13 

Chennai, India