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De 4 a 6 años
6-10 años
10-15 años
Más de 15 años
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
En un mes
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
University of Brawijaya
・
Computer Science
Past
Product Designer @Freelance2023 ~ Presente
・
UI/UX Designer / Product Designer
En un mes
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies 
Product Developer @Sararose International Inc2020 ~ Presente
・
Product/Project Manager
En un mes
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
華梵大學
・
外國語文學系
En un mes
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
Past
Head of Business Operations @51Talk2022 ~ 2024
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
En un mes
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
City University of Hong Kong
・
MarketingSustaining/NPI Engineering Program Manager @Foxconn Industrial Internet2022 ~ Presente
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Product Manager/ Program Manager
En un mes
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
10-15 años
Tsinghua University (北京)清華大學
・
International Master of Business Administration (IMBA)Service Manager @Geekplus International Co. Ltd2020 ~ Presente
・
COO or Head of Operations or Head of Sales/Business Development
En un mes
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
10-15 años
Hong Kong Polytechnic University
・
Bsc Hon Hotel Management
Procurement/Sales Engineer @Roresin Corp2017 ~ Presente
・
Procurement/Sales Engineer
En un mes
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
銘傳大學 Ming Chuan University
・
Business Administration
Past
Senior Marketing Specialist @ASUS Cloud Corporation2017 ~ 2023
・
行銷企劃專員
En un mes
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
National Kaohsiung First University of Science and Technology
・
Applied English
En un mes
the SDGs programs. - Developed content and met with key personnel from the networks to provide fast and honest answers to the potential clients. Achievement : - Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support. - Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service. Teaching Assistant and Research Assistant • Yuan Ze University, Taiwan OctoberSeptemberGraded undergraduate students' written work. - Assisted the professors in research work. Teacher of English • Vietnam Australia English School, Vietnam JulyJulyDesigned the curriculum and u
Estudiando
・
Listo para la entrevista
A tiempo completo / No está interesado en trabajar a distancia
De 4 a 6 años
Yuan Ze University
・
Applied LinguisticsEl plan de reclutamiento más ligero y eficaz
Busque currículums y tome la iniciativa de ponerse en contacto con los solicitantes de empleo para lograr una mayor eficacia en la contratación. La elección de cientos de empresas.
- Examinar todos los resultados de la búsqueda
- Acceso ilimitado para iniciar nuevas conversaciones
- currículos accesibles sólo para empresas de pago
- Ver dirección de correo electrónico y números de teléfono de los usuarios
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UI designer -UX
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Actualiza a un plan avanzado para ver todos los resultados de la búsqueda incluyendo decenas de miles de currículums exclusivos en CakeResume.
Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Situación actual
Desempleado
Progreso en la búsqueda de empleo
Professions
Project / Product Management
Fields of Employment
Experiencia laboral
1-2 años
Management
I've had experience in managing 1-5 people
Habilidades
Idiomas
English
・
Profesional
Chinese
・
Nativo o bilingüe
Japanese
・
Principiante
Job search preferences
Posición
Operation Manager Associate
Tipo de trabajo
A tiempo completo
Ubicación
台灣台北, 新加坡, New York, NY, USA
A distancia
Interesado en trabajar a distancia
Freelance
No.
Educación
Escuela
Coursera
Mayor
Google Project Management Certificate
Kris Chiu
- 2 Years of Operation Management Experience and 1 year of digital marketing experience, including product launching, digital transformation, and international market development & research.
- Familiar with project managing, e-commerce, ERP & CRM launching, data-driven & agile operating, digital marketing, and community managing.
Working Experience
Operation Manager • EasyClean
July 2019 - Present
EasyClean is a leading cleaning electronics manufacturer/brand in Taiwan. As an early employee, I was able to work with cross-function teams, further be responsible for/initiate more projects, and interact with international partners.
Key Responsibilities: Operation project management, market strategy planning, communicating with cross-functional team members, and unfamiliar problem-solving.
Project Management:
- Improve operation workflow: Improve through UX research and the implementation of SSOT (Single source of truth) in the maintenance department.
- Result: reduce up to 30% of the float (slack) in product maintenance workflow, and increase 12% customer satisfaction.
- Project plan create and monitor: Responsible for creating operation project plans (SoWs) and monitoring resources to complete operation projects.
- Data/system integration: Responsible for monitoring and integrating international expansion project data into CRM (customer relationship management) and ERP (Enterprise Resource Planning) systems, generating results and advice for sales teams, further assisting B2B deals and optimize projects outcomes.
Business Development
- International market expansion project: Select and target opportunities by optimizing resources using MECE and other methodologies.
- Result: Gain an additional 500k revenue and 2 high-quality local distribution channels within 1 year as the result.
- Project Demonstration: Demonstrate operation analysis and best practices for staff and product advice to potential customers at the senior level.
- Flexibility: Business travel to SZ China, Germany, and the Netherland for international operation expansion and targeted potential market research.
Market Research Intern • EasyClean
January 2019 - July 2019
Key Responsibilities: Generate market reports and marketing advice.
Marketing communication strategy & operation
- Strategy: Create a target-driven Marcom strategy, according to the product-market cycle and other influential factors. Organic impressions grew 55% within 3 months.
- Operation: Generate social media content and cooperate with visual content designers. Also responsible for managing several international exhibitions in pet & maternity markets.
- Information Architecture & content organization: Design Chatbox & official website, decrease customer service waiting time by 70%, and increase 300% organic official website traffic.
Market Research
- International Market Research: Filter international potential market by using MECE, 7Ps frameworks, and other second data to filter the markets with the best product/market fits.
- Result: Accelerate potential market decision-making process (from 3 months to 3 weeks, saving 100+ man-day).
Designer Assistant • Taipei Fashion Week
December 2018 - December 2018
- Interpreter for Fashion Designers and governors: Provide interpreter service during important private conversations for Designers and Governors.
- Personal Assistant for Designer: Assistant of world-class fashion Designer, Mr. Malan Breton.
Education
2021 - 2021
Coursera
Google Project Management Certificate
2017 - 2018
University of Connecticut
Business Administration, Theatre
2014 - 2017
EF Academy, New
Business Administration & Management, Theatre
Skills
- Project Management
- Data Research & analysis
- Word, Excel, PowerPoint
- Comprehensive
Language
- English — Professional
- Mandarin — Mother Tongue
- Taiwanese — Mother Tongue
- Japanese — Beginner
Kris Chiu
- 2 Years of Operation Management Experience and 1 year of digital marketing experience, including product launching, digital transformation, and international market development & research.
- Familiar with project managing, e-commerce, ERP & CRM launching, data-driven & agile operating, digital marketing, and community managing.
Working Experience
Operation Manager • EasyClean
July 2019 - Present
EasyClean is a leading cleaning electronics manufacturer/brand in Taiwan. As an early employee, I was able to work with cross-function teams, further be responsible for/initiate more projects, and interact with international partners.
Key Responsibilities: Operation project management, market strategy planning, communicating with cross-functional team members, and unfamiliar problem-solving.
Project Management:
- Improve operation workflow: Improve through UX research and the implementation of SSOT (Single source of truth) in the maintenance department.
- Result: reduce up to 30% of the float (slack) in product maintenance workflow, and increase 12% customer satisfaction.
- Project plan create and monitor: Responsible for creating operation project plans (SoWs) and monitoring resources to complete operation projects.
- Data/system integration: Responsible for monitoring and integrating international expansion project data into CRM (customer relationship management) and ERP (Enterprise Resource Planning) systems, generating results and advice for sales teams, further assisting B2B deals and optimize projects outcomes.
Business Development
- International market expansion project: Select and target opportunities by optimizing resources using MECE and other methodologies.
- Result: Gain an additional 500k revenue and 2 high-quality local distribution channels within 1 year as the result.
- Project Demonstration: Demonstrate operation analysis and best practices for staff and product advice to potential customers at the senior level.
- Flexibility: Business travel to SZ China, Germany, and the Netherland for international operation expansion and targeted potential market research.
Market Research Intern • EasyClean
January 2019 - July 2019
Key Responsibilities: Generate market reports and marketing advice.
Marketing communication strategy & operation
- Strategy: Create a target-driven Marcom strategy, according to the product-market cycle and other influential factors. Organic impressions grew 55% within 3 months.
- Operation: Generate social media content and cooperate with visual content designers. Also responsible for managing several international exhibitions in pet & maternity markets.
- Information Architecture & content organization: Design Chatbox & official website, decrease customer service waiting time by 70%, and increase 300% organic official website traffic.
Market Research
- International Market Research: Filter international potential market by using MECE, 7Ps frameworks, and other second data to filter the markets with the best product/market fits.
- Result: Accelerate potential market decision-making process (from 3 months to 3 weeks, saving 100+ man-day).
Designer Assistant • Taipei Fashion Week
December 2018 - December 2018
- Interpreter for Fashion Designers and governors: Provide interpreter service during important private conversations for Designers and Governors.
- Personal Assistant for Designer: Assistant of world-class fashion Designer, Mr. Malan Breton.
Education
2021 - 2021
Coursera
Google Project Management Certificate
2017 - 2018
University of Connecticut
Business Administration, Theatre
2014 - 2017
EF Academy, New
Business Administration & Management, Theatre
Skills
- Project Management
- Data Research & analysis
- Word, Excel, PowerPoint
- Comprehensive
Language
- English — Professional
- Mandarin — Mother Tongue
- Taiwanese — Mother Tongue
- Japanese — Beginner