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上級
On
4〜6年
6〜10年
10〜15年
15年以上
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
1ヶ月以内
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
無職
・
面接の用意ができています
フルタイム / リモートワークに興味あり
4〜6年
University of Brawijaya
・
Computer Science
Past
Product Designer @Freelance2023 ~ 現在
・
UI/UX Designer / Product Designer
1ヶ月以内
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
無職
・
面接の用意ができています
フルタイム / リモートワークに興味あり
6〜10年
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies 
Product Developer @Sararose International Inc2020 ~ 現在
・
Product/Project Manager
1ヶ月以内
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
就職中
・
面接の用意ができています
フルタイム / リモートワークに興味あり
4〜6年
華梵大學
・
外國語文學系
1ヶ月以内
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
就職中
・
面接の用意ができています
フルタイム / リモートワークに興味あり
4〜6年
Past
Head of Business Operations @51Talk2022 ~ 2024
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
1ヶ月以内
無職
・
面接の用意ができています
フルタイム / リモートワークに興味あり
6〜10年
City University of Hong Kong
・
MarketingSustaining/NPI Engineering Program Manager @Foxconn Industrial Internet2022 ~ 現在
・
Product Manager/ Program Manager
1ヶ月以内
就職中
・
面接の用意ができています
フルタイム / リモートワークに興味あり
10〜15年
Tsinghua University (北京)清華大學
・
International Master of Business Administration (IMBA)Service Manager @Geekplus International Co. Ltd2020 ~ 現在
・
COO or Head of Operations or Head of Sales/Business Development
1ヶ月以内
就職中
・
面接の用意ができています
フルタイム / リモートワークに興味あり
10〜15年
Hong Kong Polytechnic University
・
Bsc Hon Hotel Management
Procurement/Sales Engineer @Roresin Corp2017 ~ 現在
・
Procurement/Sales Engineer
1ヶ月以内
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
就職中
・
面接の用意ができています
フルタイム / リモートワークに興味あり
4〜6年
銘傳大學 Ming Chuan University
・
Business Administration
Past
Senior Marketing Specialist @ASUS Cloud Corporation2017 ~ 2023
・
行銷企劃專員
1ヶ月以内
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
無職
・
面接の用意ができています
フルタイム / リモートワークに興味あり
4〜6年
National Kaohsiung First University of Science and Technology
・
Applied English
1ヶ月以内
the SDGs programs. - Developed content and met with key personnel from the networks to provide fast and honest answers to the potential clients. Achievement : - Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support. - Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service. Teaching Assistant and Research Assistant • Yuan Ze University, Taiwan OctoberSeptemberGraded undergraduate students' written work. - Assisted the professors in research work. Teacher of English • Vietnam Australia English School, Vietnam JulyJulyDesigned the curriculum and u
就学中
・
面接の用意ができています
フルタイム / リモートワークに興味なし
4〜6年
Yuan Ze University
・
Applied Linguistics最も簡単で効果的な採用プラン
80万枚以上の履歴書を検索して、率先して求人応募者と連絡をとって採用効率を高めましょう。何百もの企業に選ばれています。
- 検索結果をすべて閲覧
- 新しい会話を無制限に始められます
- 有料企業にのみ履歴書を公開
- ユーザーのメールアドレスと電話番号を確認
検索のコツ
1
Search a precise keyword combination
senior backend php
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
現在の状況
無職
求人検索の進捗
Professions
Project / Product Management
Fields of Employment
職務経験
1〜2年
Management
I've had experience in managing 1-5 people
スキル
言語
English
・
ビジネスレベル
Chinese
・
ネイティブまたはバイリンガル
Japanese
・
初心者
Job search preferences
希望のポジション
Operation Manager Associate
求人タイプ
フルタイム
希望の勤務地
台灣台北, 新加坡, New York, NY, USA
リモートワーク
リモートワークに興味あり
Freelance
いいえ。
学歴
学校
Coursera
専攻
Google Project Management Certificate
Kris Chiu
- 2 Years of Operation Management Experience and 1 year of digital marketing experience, including product launching, digital transformation, and international market development & research.
- Familiar with project managing, e-commerce, ERP & CRM launching, data-driven & agile operating, digital marketing, and community managing.
Working Experience
Operation Manager • EasyClean
July 2019 - Present
EasyClean is a leading cleaning electronics manufacturer/brand in Taiwan. As an early employee, I was able to work with cross-function teams, further be responsible for/initiate more projects, and interact with international partners.
Key Responsibilities: Operation project management, market strategy planning, communicating with cross-functional team members, and unfamiliar problem-solving.
Project Management:
- Improve operation workflow: Improve through UX research and the implementation of SSOT (Single source of truth) in the maintenance department.
- Result: reduce up to 30% of the float (slack) in product maintenance workflow, and increase 12% customer satisfaction.
- Project plan create and monitor: Responsible for creating operation project plans (SoWs) and monitoring resources to complete operation projects.
- Data/system integration: Responsible for monitoring and integrating international expansion project data into CRM (customer relationship management) and ERP (Enterprise Resource Planning) systems, generating results and advice for sales teams, further assisting B2B deals and optimize projects outcomes.
Business Development
- International market expansion project: Select and target opportunities by optimizing resources using MECE and other methodologies.
- Result: Gain an additional 500k revenue and 2 high-quality local distribution channels within 1 year as the result.
- Project Demonstration: Demonstrate operation analysis and best practices for staff and product advice to potential customers at the senior level.
- Flexibility: Business travel to SZ China, Germany, and the Netherland for international operation expansion and targeted potential market research.
Market Research Intern • EasyClean
January 2019 - July 2019
Key Responsibilities: Generate market reports and marketing advice.
Marketing communication strategy & operation
- Strategy: Create a target-driven Marcom strategy, according to the product-market cycle and other influential factors. Organic impressions grew 55% within 3 months.
- Operation: Generate social media content and cooperate with visual content designers. Also responsible for managing several international exhibitions in pet & maternity markets.
- Information Architecture & content organization: Design Chatbox & official website, decrease customer service waiting time by 70%, and increase 300% organic official website traffic.
Market Research
- International Market Research: Filter international potential market by using MECE, 7Ps frameworks, and other second data to filter the markets with the best product/market fits.
- Result: Accelerate potential market decision-making process (from 3 months to 3 weeks, saving 100+ man-day).
Designer Assistant • Taipei Fashion Week
December 2018 - December 2018
- Interpreter for Fashion Designers and governors: Provide interpreter service during important private conversations for Designers and Governors.
- Personal Assistant for Designer: Assistant of world-class fashion Designer, Mr. Malan Breton.
Education
2021 - 2021
Coursera
Google Project Management Certificate
2017 - 2018
University of Connecticut
Business Administration, Theatre
2014 - 2017
EF Academy, New
Business Administration & Management, Theatre
Skills
- Project Management
- Data Research & analysis
- Word, Excel, PowerPoint
- Comprehensive
Language
- English — Professional
- Mandarin — Mother Tongue
- Taiwanese — Mother Tongue
- Japanese — Beginner
Kris Chiu
- 2 Years of Operation Management Experience and 1 year of digital marketing experience, including product launching, digital transformation, and international market development & research.
- Familiar with project managing, e-commerce, ERP & CRM launching, data-driven & agile operating, digital marketing, and community managing.
Working Experience
Operation Manager • EasyClean
July 2019 - Present
EasyClean is a leading cleaning electronics manufacturer/brand in Taiwan. As an early employee, I was able to work with cross-function teams, further be responsible for/initiate more projects, and interact with international partners.
Key Responsibilities: Operation project management, market strategy planning, communicating with cross-functional team members, and unfamiliar problem-solving.
Project Management:
- Improve operation workflow: Improve through UX research and the implementation of SSOT (Single source of truth) in the maintenance department.
- Result: reduce up to 30% of the float (slack) in product maintenance workflow, and increase 12% customer satisfaction.
- Project plan create and monitor: Responsible for creating operation project plans (SoWs) and monitoring resources to complete operation projects.
- Data/system integration: Responsible for monitoring and integrating international expansion project data into CRM (customer relationship management) and ERP (Enterprise Resource Planning) systems, generating results and advice for sales teams, further assisting B2B deals and optimize projects outcomes.
Business Development
- International market expansion project: Select and target opportunities by optimizing resources using MECE and other methodologies.
- Result: Gain an additional 500k revenue and 2 high-quality local distribution channels within 1 year as the result.
- Project Demonstration: Demonstrate operation analysis and best practices for staff and product advice to potential customers at the senior level.
- Flexibility: Business travel to SZ China, Germany, and the Netherland for international operation expansion and targeted potential market research.
Market Research Intern • EasyClean
January 2019 - July 2019
Key Responsibilities: Generate market reports and marketing advice.
Marketing communication strategy & operation
- Strategy: Create a target-driven Marcom strategy, according to the product-market cycle and other influential factors. Organic impressions grew 55% within 3 months.
- Operation: Generate social media content and cooperate with visual content designers. Also responsible for managing several international exhibitions in pet & maternity markets.
- Information Architecture & content organization: Design Chatbox & official website, decrease customer service waiting time by 70%, and increase 300% organic official website traffic.
Market Research
- International Market Research: Filter international potential market by using MECE, 7Ps frameworks, and other second data to filter the markets with the best product/market fits.
- Result: Accelerate potential market decision-making process (from 3 months to 3 weeks, saving 100+ man-day).
Designer Assistant • Taipei Fashion Week
December 2018 - December 2018
- Interpreter for Fashion Designers and governors: Provide interpreter service during important private conversations for Designers and Governors.
- Personal Assistant for Designer: Assistant of world-class fashion Designer, Mr. Malan Breton.
Education
2021 - 2021
Coursera
Google Project Management Certificate
2017 - 2018
University of Connecticut
Business Administration, Theatre
2014 - 2017
EF Academy, New
Business Administration & Management, Theatre
Skills
- Project Management
- Data Research & analysis
- Word, Excel, PowerPoint
- Comprehensive
Language
- English — Professional
- Mandarin — Mother Tongue
- Taiwanese — Mother Tongue
- Japanese — Beginner