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Definition of Reputation Credits
Kumar Divyaprakash
Hi, I am Kumar an Experienced Strategic Key Account Manager adept at cultivating relationships with Key Decision Makers and Department Heads within strategic regional accounts. Proven success in developing and implementing effective strategies to expand business and drive revenue growth. A collaborative leader focused on maximizing client satisfaction and fostering long-term partnerships.
I've actively pursued various workshops, including those in AI chatbot prompt engineering and LinkedIn lead generation, to enhance my skills for daily work responsibilities. Concurrently, I am enrolled in a 1-year Executive Program at IIM Indore, specializing in Global Business Management. My commitment to professional development and staying at the forefront of industry trends reflects my proactive approach to delivering impactful results.
Work Experience
January 2023 - Present
Regional Key Account Manager SaaS & - West India
Work Store Limited
* Assuming additional key responsibilities of new categories during the Regional Head's absence, including onboarding new clients, Retention and renewal, overseeing revenue growth and post-sales services for strategic key accounts in West India.
* Spearheading new SaaS-based loyalty program for the West region, secured partnerships with major clients adding 5Cr+ annual business potential.
* Discuss and plan ideation and conceptualization of program development, including process optimization with the KDMs.
* Boosted revenue by strategically promoting Dyson's Capex business and lighting products within key accounts.
* Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes.
* Achieved a 1.5x revenue growth in 6 months through successful cross-selling of new CapEx products within existing accounts
* Awarded Star Performer in the Annual Business review 2023.
February 2022 - Present
Regional Key Account Manager SaaS - West India
Work Store Limited
* Orchestrated onboarding, retention and renewal, upselling, and cross-selling strategies to drive Monthly and Quarterly revenue growth in strategic Key Accounts within the West Region
* Supported the regional head in his key functionalities and managing 25 Strategic Key Accounts.
* Responsible for Business growth in 3 categories, ie. Office Supplies, Corporate gifting and Vendor Management program.
* Cultivated relationships with client HODs and decision-makers, conducting reviews to enhance services and identify new business opportunities
* Created Revenue forecasts to target monthly & quarterly objectives for the region.
* Negotiated cost-effective contract pricing structures, yielding positive returns on investment
* Recognized as star performer for onboarding a significant client, securing a 1.10Cr+ contractual business in May 2022
* Successfully converted 3 regional accounts into national Accounts within four months, demonstrating adept customer follow-up and internal process management.
* Maintained an exceptional client satisfaction rating of 98% by coordinating closely with various departments to streamline processes and achieved 100% renewals.
* Achieved 100% Revenue target from existing business in the 2nd Quarter 2022.
* Collaborated with the Regional Head to execute a successful Corporate Diwali gifting Project targeting the Key Accounts, adding 2.5Cr worth of business and achieving a 100% of the revenue target in the Corporate Gifting category for the West region as part of a cohesive team effort.
May 2020 - February 2022
Key Account Manager - Mumbai
Hicare Services Pvt.Ltd.
* Managed end-to-end B2B sales process, starting from lead generation, Retention and Payment collection and managing multiple Key accounts PAN India.
* Awarded top performer for exceeding sales goal in 1st quarter, 2021 PAN India.
* Awarded top performer in Q3 2020, securing the largest PAN India business and successfully onboarding a coveted client.
* Surpassed 100% of the yearly target in the year 2020.
* Managed 150+ client sites across India, worth 5lakh+ Sq. ft. with 99% customer satisfaction.
* Worked on a project with CEO and National Sales Head to develop Industry segment strategies to grow and onboard new business and improvise customer experience and also develop new SaaS tool.
February 2020 - April 2020
Sales and Marketing Management Trainee
Hicare Services Pvt.Ltd.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
July 2019 - August 2019
Business Development Intern
CRDR Infotech Private Limited
Worked as a business development intern with CRDR Infotech Pvt Ltd on " Brand Activation: Capturing Clients feedback and interest on Enterprise Resource Planning software. "
* Generated new B2B leads.
* Communicated effectively with broad range of SME to promote the company's CRM Solutions.
* Initiated client meetings & product demonstration of ERP solution.
* Lunched email Marketing Campaign targeting SMEs and Educational Institute, Increased open rate by 14% and engagement by 9%.
April 2019 - June 2019
Sales And Marketing Intern
Kalpataru Limited
Worked as a summer intern at Kalpataru Ltd on " Consumer Identification and lead generation through various mediums of sourcing. "
* Worked as a Sales and Marketing Intern responsible for 3 Flagship luxury properties of Kalpataru. (Magnus, Avana and Amoda reserve.)
* Channel Sales - Onboard new and inactive Channel Partners.
* Successfully organized 5 channel partner and client events Onsite to generate new leads & prospects for the projects.
* Successfully registered 21 inactive Channel partners under Kalpataru.
* Performed competitor analysis.
February 2019 - February 2019
Project Management Intern
Dabur India Limited
Engaged in a live project with Dabur India, exploring the FMCG sector's modern trade and e-commerce dynamics.
• Conducted brand promotion.
• Executed a survey with 200 customers to understand brand preferences and expectations in modern trade, aiming to enhance overall customer experience.
Education
ITM Group of Institutions
Marketing
2018 - 2020
Biju Patnaik University of Technology, Odisha
Computer Science
2014 - 2018
Skills
- Microsoft Office
- Excel
- Communication
- Sales & Marketing
- Key Account Management
- SaaS Solutions
Languages
- English — Fluent
Kumar Divyaprakash
Hi, I am Kumar an Experienced Strategic Key Account Manager adept at cultivating relationships with Key Decision Makers and Department Heads within strategic regional accounts. Proven success in developing and implementing effective strategies to expand business and drive revenue growth. A collaborative leader focused on maximizing client satisfaction and fostering long-term partnerships.
I've actively pursued various workshops, including those in AI chatbot prompt engineering and LinkedIn lead generation, to enhance my skills for daily work responsibilities. Concurrently, I am enrolled in a 1-year Executive Program at IIM Indore, specializing in Global Business Management. My commitment to professional development and staying at the forefront of industry trends reflects my proactive approach to delivering impactful results.
Work Experience
January 2023 - Present
Regional Key Account Manager SaaS & - West India
Work Store Limited
* Assuming additional key responsibilities of new categories during the Regional Head's absence, including onboarding new clients, Retention and renewal, overseeing revenue growth and post-sales services for strategic key accounts in West India.
* Spearheading new SaaS-based loyalty program for the West region, secured partnerships with major clients adding 5Cr+ annual business potential.
* Discuss and plan ideation and conceptualization of program development, including process optimization with the KDMs.
* Boosted revenue by strategically promoting Dyson's Capex business and lighting products within key accounts.
* Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes.
* Achieved a 1.5x revenue growth in 6 months through successful cross-selling of new CapEx products within existing accounts
* Awarded Star Performer in the Annual Business review 2023.
February 2022 - Present
Regional Key Account Manager SaaS - West India
Work Store Limited
* Orchestrated onboarding, retention and renewal, upselling, and cross-selling strategies to drive Monthly and Quarterly revenue growth in strategic Key Accounts within the West Region
* Supported the regional head in his key functionalities and managing 25 Strategic Key Accounts.
* Responsible for Business growth in 3 categories, ie. Office Supplies, Corporate gifting and Vendor Management program.
* Cultivated relationships with client HODs and decision-makers, conducting reviews to enhance services and identify new business opportunities
* Created Revenue forecasts to target monthly & quarterly objectives for the region.
* Negotiated cost-effective contract pricing structures, yielding positive returns on investment
* Recognized as star performer for onboarding a significant client, securing a 1.10Cr+ contractual business in May 2022
* Successfully converted 3 regional accounts into national Accounts within four months, demonstrating adept customer follow-up and internal process management.
* Maintained an exceptional client satisfaction rating of 98% by coordinating closely with various departments to streamline processes and achieved 100% renewals.
* Achieved 100% Revenue target from existing business in the 2nd Quarter 2022.
* Collaborated with the Regional Head to execute a successful Corporate Diwali gifting Project targeting the Key Accounts, adding 2.5Cr worth of business and achieving a 100% of the revenue target in the Corporate Gifting category for the West region as part of a cohesive team effort.
May 2020 - February 2022
Key Account Manager - Mumbai
Hicare Services Pvt.Ltd.
* Managed end-to-end B2B sales process, starting from lead generation, Retention and Payment collection and managing multiple Key accounts PAN India.
* Awarded top performer for exceeding sales goal in 1st quarter, 2021 PAN India.
* Awarded top performer in Q3 2020, securing the largest PAN India business and successfully onboarding a coveted client.
* Surpassed 100% of the yearly target in the year 2020.
* Managed 150+ client sites across India, worth 5lakh+ Sq. ft. with 99% customer satisfaction.
* Worked on a project with CEO and National Sales Head to develop Industry segment strategies to grow and onboard new business and improvise customer experience and also develop new SaaS tool.
February 2020 - April 2020
Sales and Marketing Management Trainee
Hicare Services Pvt.Ltd.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
July 2019 - August 2019
Business Development Intern
CRDR Infotech Private Limited
Worked as a business development intern with CRDR Infotech Pvt Ltd on " Brand Activation: Capturing Clients feedback and interest on Enterprise Resource Planning software. "
* Generated new B2B leads.
* Communicated effectively with broad range of SME to promote the company's CRM Solutions.
* Initiated client meetings & product demonstration of ERP solution.
* Lunched email Marketing Campaign targeting SMEs and Educational Institute, Increased open rate by 14% and engagement by 9%.
April 2019 - June 2019
Sales And Marketing Intern
Kalpataru Limited
Worked as a summer intern at Kalpataru Ltd on " Consumer Identification and lead generation through various mediums of sourcing. "
* Worked as a Sales and Marketing Intern responsible for 3 Flagship luxury properties of Kalpataru. (Magnus, Avana and Amoda reserve.)
* Channel Sales - Onboard new and inactive Channel Partners.
* Successfully organized 5 channel partner and client events Onsite to generate new leads & prospects for the projects.
* Successfully registered 21 inactive Channel partners under Kalpataru.
* Performed competitor analysis.
February 2019 - February 2019
Project Management Intern
Dabur India Limited
Engaged in a live project with Dabur India, exploring the FMCG sector's modern trade and e-commerce dynamics.
• Conducted brand promotion.
• Executed a survey with 200 customers to understand brand preferences and expectations in modern trade, aiming to enhance overall customer experience.
Education
ITM Group of Institutions
Marketing
2018 - 2020
Biju Patnaik University of Technology, Odisha
Computer Science
2014 - 2018
Skills
- Microsoft Office
- Excel
- Communication
- Sales & Marketing
- Key Account Management
- SaaS Solutions
Languages
- English — Fluent