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De 4 a 6 años
6-10 años
10-15 años
Más de 15 años
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
En un mes
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
University of Brawijaya
・
Computer Science
Past
Cashier @Target2009 ~ 2009
・
paraeducator
En un mes
to plan community events and services. Education University or School Yuba college Marysvile ca, Sociol Work/Science • Fallbreak)-Fall 2018 High School Yuba city Alternative School / Received diploma Skills Work experience as a Retail Cashier and role in sales Basic PC knowledge/Education programs/word excell Familiarity with electronic equipment, like cash register and POS Strong communication and time management skills Customer satisfaction lessons Exceptional verbal and written communication skills Great interpersonal and social skills Strong presentation and reporting skills Excellent in handling and managing children and working with staff and parents Languages English - Professional
Desempleado
・
Listo para la entrevista
A tiempo completo / No está interesado en trabajar a distancia
De 4 a 6 años
Past
Product Designer @Freelance2023 ~ Presente
・
UI/UX Designer / Product Designer
En un mes
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies 
Product Developer @Sararose International Inc2020 ~ Presente
・
Product/Project Manager
En un mes
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
華梵大學
・
外國語文學系
En un mes
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
Past
Head of Business Operations @51Talk2022 ~ 2024
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
En un mes
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
City University of Hong Kong
・
MarketingSustaining/NPI Engineering Program Manager @Foxconn Industrial Internet2022 ~ Presente
・
Product Manager/ Program Manager
En un mes
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
10-15 años
Tsinghua University (北京)清華大學
・
International Master of Business Administration (IMBA)Service Manager @Geekplus International Co. Ltd2020 ~ Presente
・
COO or Head of Operations or Head of Sales/Business Development
En un mes
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
10-15 años
Hong Kong Polytechnic University
・
Bsc Hon Hotel Management
Procurement/Sales Engineer @Roresin Corp2017 ~ Presente
・
Procurement/Sales Engineer
En un mes
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
銘傳大學 Ming Chuan University
・
Business Administration
Past
Senior Marketing Specialist @ASUS Cloud Corporation2017 ~ 2023
・
行銷企劃專員
En un mes
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
National Kaohsiung First University of Science and Technology
・
Applied EnglishEl plan de reclutamiento más ligero y eficaz
Busque currículums y tome la iniciativa de ponerse en contacto con los solicitantes de empleo para lograr una mayor eficacia en la contratación. La elección de cientos de empresas.
- Examinar todos los resultados de la búsqueda
- Acceso ilimitado para iniciar nuevas conversaciones
- currículos accesibles sólo para empresas de pago
- Ver dirección de correo electrónico y números de teléfono de los usuarios
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Search a precise keyword combination
senior backend php
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UI designer -UX
Sólo los currículums públicos están disponibles con el plan gratuito.
Actualiza a un plan avanzado para ver todos los resultados de la búsqueda incluyendo decenas de miles de currículums exclusivos en CakeResume.
Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Situación actual
Empleado
Progreso en la búsqueda de empleo
Professions
Back-end Engineer, Full Stack Development, Software Engineer
Fields of Employment
Experiencia laboral
2-4 años
Management
Habilidades
Idiomas
English
・
Fluido
Job search preferences
Posición
Web Engineer、ASP.Net MVC / C# Engineer
Tipo de trabajo
A tiempo completo
Ubicación
Taipei, 台灣
A distancia
Interesado en trabajar a distancia
Freelance
No.
Educación
Escuela
National Taiwan University of Science and Technology
Mayor
資訊管理系
PROFILE
Proficient in full-stack development, focus on customer service, production infromation management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
My goal is develop a high quality system. When faced any enhancement or requirement item, can expand the system rapid to strength business benefits.
WORK EXPERIENCE
Software Engineer / HP Inc. / Jun, 2023 - Present
- Used C#, .Net Core EF, ABP Framework, Hangfire Job Scheduler, ABAC/RBAC Authorization, HTML, Razor, Bootstrap5, MSSQL
- Refactor VB and webform webpage to C# MVC
- Development and Maintain Product Information System
Software Engineer / Micron / Oct, 2021 - Jun, 2023
- Used C#, .Net Core, AngularJS, TypeScrip, Azure, TFS, PaaS, OpenShift, Splunk, YAML, k8S, Git, HTML, CSS, Bootstrap5, DevOps
- Cross Contry Cooperation
- Improve the planning and scheduling system with data scientist to optimize manufacture performance, make it can reach maximize production efficiency
- Migrate the system from Winform to webpage UI for strength the flexble and information security
- Build and maintain automatic release CI/CD pipeline on Azurefor easier to maintain official release control and reduce operate error.
- Migrate the API service from IIS to cloud service OpenShift for strength the security and resource control.
- Transfer webpage to be RWD desigh to optimize user experience and reduce maintainence cost.
- Job detail
- Full-Stack Development
- RWD webpage design
- RESTFul API implement
- Proficient with any .NET Framework
- DevOps
- Maintain Azure, OSE, Octopus, Git, PaaS(WSO2)
- Proficient with K8s, YAML, git command
- Agile (Scrum)
- Help SM estimate story item and points
- Be a developer, SME and EA
Software Engineer / WIN Semiconductors / Nov, 2018 - Sep, 2021
- My work focus at Web System Development, PRTG Server Monitoring, B2B Software Maintain, Machine Learning Smart Application, GitLab Management.
- Good at using Java, C#、ASP.Net MVC、Razor、.Net EntityFramework、HTML、CSS、JavaScript、Jquery、Bootstrap 3、Bootstrap 4、PRTG、SoftwareAG webMethods、GitLab to solve problems.
- Job detail
- Web System Development contains Requirements Collection, System Design, Front-End and Back-end Design and Database Design.
- Project
- Customer E-Service - Whole web system contains Account Management, Identity verification, Order System and File Download System for strengthen security and convenience. We use rwd website to improve performance and get more customer satisfaction.
- Product Information Management - Record product manufacturing and spedification information, and provide data to ERP, customer service and revenue estimation to make decisions.
- PRTG Server Monitor
- Parse - Anlysis of the causes of server problem.
- Monitor - Monitor server CPU, memory, disk space, website and reminders of abnormal status are formulated.
- Maintain - Trubleshoot the situation when the server has problem and make a plan to prevent second occurrence.
- webMethods B2B System Maintain
- Maintain - webMethods troubleshooting.
- Development - Customize functions according to customer needs.
- Machine Learning Smart Application - Development automated monitoring system to strengthen information security, reduce labor management cost.
- Smart Meeting Room - Use enviromental factors with machine learning(Random Forest) to predict personnel activities, maximize meeting room utilization.
Intern / eland Information / May 2016 - Jun 2017
- Used Java, MSSQL
- Learn how to big data analysis, text mining, algorithm development, database optimization, and I responsible for pre-processing to construct a key term database by billion of article.
- Find emotion of article , write a parser and load key term from database for automatically identify the term's lexical of article, can get emotion of article from parser.
Intern / Maxxis International / Sep 2014 - May 2015
- Used Java, MSSQL
- Help case company construct a spare parts inventory decision-making system, reduce the cost of spare parts, reference spare parts call history, we found that 80% of the cost is caused by 20% of spare parts.
- We use GA algorithm to get high and low spare parts quantity level, avoid too much inventory costs, solve case company inventory costs waste.
- Design an easy decision-making UI, let user can process easily, improve the situation that was calculated manually on paper.
AUTOBIOGRAPHY
I am YUEH-CHIAO LI, can called me Leo. I’m proficient in full-stack development, focus on customer service, production information management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
I love programming, my goal is become a system architect, develop a high value system to increase the company benefit and reduce the cost of company. my work attitude is important to action speak louder than words, always keep curiosity and enthusiasm in this world, keep on going, never give up.
Thank you very much for your time and consideration on my autobiography, and I hope I can have a chance to talk with you.
EDUCATION
Master of Information Management at National Taiwan University Science and Technology / Aug 2015 - Aug 2017
- Research Nature Language Process(NLP) and RNN-LSTM
- GPA 3.8/4
thesis：application of recurrent neural network on identification of blogger's sponsored article / Aug 2016 - Aug 2017 / Click Me
- Used Python, Java, Tensorflow, MongoDB
- My thesis is focus on use NLP and RNN-LSTM to identification sponsored content for ensuring will not make a wrong decisionby refer those fake content.
SKILLS
PROGRAMMING
- C# (.Net Core EF)
- HTML / CSS (Bootstrap 4 & 5)
- Java
- JavaScript (Jquery, AngularJS, TypeScript)
- Python (Tensorflow)
- R
- VB、VBA
- SQL (MSSQL, MySQL, MongoDB)
- DevOps (Azure, OpenShift, Octopus, Splunk, Git, Yaml, K8s)
- API (RESTFul API, Swagger)
- Monitor (Splunk, OpsRamp, Kibana)
- PaaS (WSO2)
PROFILE
Proficient in full-stack development, focus on customer service, production infromation management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
My goal is develop a high quality system. When faced any enhancement or requirement item, can expand the system rapid to strength business benefits.
WORK EXPERIENCE
Software Engineer / HP Inc. / Jun, 2023 - Present
- Used C#, .Net Core EF, ABP Framework, Hangfire Job Scheduler, ABAC/RBAC Authorization, HTML, Razor, Bootstrap5, MSSQL
- Refactor VB and webform webpage to C# MVC
- Development and Maintain Product Information System
Software Engineer / Micron / Oct, 2021 - Jun, 2023
- Used C#, .Net Core, AngularJS, TypeScrip, Azure, TFS, PaaS, OpenShift, Splunk, YAML, k8S, Git, HTML, CSS, Bootstrap5, DevOps
- Cross Contry Cooperation
- Improve the planning and scheduling system with data scientist to optimize manufacture performance, make it can reach maximize production efficiency
- Migrate the system from Winform to webpage UI for strength the flexble and information security
- Build and maintain automatic release CI/CD pipeline on Azurefor easier to maintain official release control and reduce operate error.
- Migrate the API service from IIS to cloud service OpenShift for strength the security and resource control.
- Transfer webpage to be RWD desigh to optimize user experience and reduce maintainence cost.
- Job detail
- Full-Stack Development
- RWD webpage design
- RESTFul API implement
- Proficient with any .NET Framework
- DevOps
- Maintain Azure, OSE, Octopus, Git, PaaS(WSO2)
- Proficient with K8s, YAML, git command
- Agile (Scrum)
- Help SM estimate story item and points
- Be a developer, SME and EA
Software Engineer / WIN Semiconductors / Nov, 2018 - Sep, 2021
- My work focus at Web System Development, PRTG Server Monitoring, B2B Software Maintain, Machine Learning Smart Application, GitLab Management.
- Good at using Java, C#、ASP.Net MVC、Razor、.Net EntityFramework、HTML、CSS、JavaScript、Jquery、Bootstrap 3、Bootstrap 4、PRTG、SoftwareAG webMethods、GitLab to solve problems.
- Job detail
- Web System Development contains Requirements Collection, System Design, Front-End and Back-end Design and Database Design.
- Project
- Customer E-Service - Whole web system contains Account Management, Identity verification, Order System and File Download System for strengthen security and convenience. We use rwd website to improve performance and get more customer satisfaction.
- Product Information Management - Record product manufacturing and spedification information, and provide data to ERP, customer service and revenue estimation to make decisions.
- PRTG Server Monitor
- Parse - Anlysis of the causes of server problem.
- Monitor - Monitor server CPU, memory, disk space, website and reminders of abnormal status are formulated.
- Maintain - Trubleshoot the situation when the server has problem and make a plan to prevent second occurrence.
- webMethods B2B System Maintain
- Maintain - webMethods troubleshooting.
- Development - Customize functions according to customer needs.
- Machine Learning Smart Application - Development automated monitoring system to strengthen information security, reduce labor management cost.
- Smart Meeting Room - Use enviromental factors with machine learning(Random Forest) to predict personnel activities, maximize meeting room utilization.
Intern / eland Information / May 2016 - Jun 2017
- Used Java, MSSQL
- Learn how to big data analysis, text mining, algorithm development, database optimization, and I responsible for pre-processing to construct a key term database by billion of article.
- Find emotion of article , write a parser and load key term from database for automatically identify the term's lexical of article, can get emotion of article from parser.
Intern / Maxxis International / Sep 2014 - May 2015
- Used Java, MSSQL
- Help case company construct a spare parts inventory decision-making system, reduce the cost of spare parts, reference spare parts call history, we found that 80% of the cost is caused by 20% of spare parts.
- We use GA algorithm to get high and low spare parts quantity level, avoid too much inventory costs, solve case company inventory costs waste.
- Design an easy decision-making UI, let user can process easily, improve the situation that was calculated manually on paper.
AUTOBIOGRAPHY
I am YUEH-CHIAO LI, can called me Leo. I’m proficient in full-stack development, focus on customer service, production information management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
I love programming, my goal is become a system architect, develop a high value system to increase the company benefit and reduce the cost of company. my work attitude is important to action speak louder than words, always keep curiosity and enthusiasm in this world, keep on going, never give up.
Thank you very much for your time and consideration on my autobiography, and I hope I can have a chance to talk with you.
EDUCATION
Master of Information Management at National Taiwan University Science and Technology / Aug 2015 - Aug 2017
- Research Nature Language Process(NLP) and RNN-LSTM
- GPA 3.8/4
thesis：application of recurrent neural network on identification of blogger's sponsored article / Aug 2016 - Aug 2017 / Click Me
- Used Python, Java, Tensorflow, MongoDB
- My thesis is focus on use NLP and RNN-LSTM to identification sponsored content for ensuring will not make a wrong decisionby refer those fake content.
SKILLS
PROGRAMMING
- C# (.Net Core EF)
- HTML / CSS (Bootstrap 4 & 5)
- Java
- JavaScript (Jquery, AngularJS, TypeScript)
- Python (Tensorflow)
- R
- VB、VBA
- SQL (MSSQL, MySQL, MongoDB)
- DevOps (Azure, OpenShift, Octopus, Splunk, Git, Yaml, K8s)
- API (RESTFul API, Swagger)
- Monitor (Splunk, OpsRamp, Kibana)
- PaaS (WSO2)