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4-6 tahun
6-10 tahun
10-15 tahun
Lebih dari 15 tahun
Past
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Dalam satu bulan
Tidak bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Chihlee Institute of Technology
・
International Business/Trade/CommercePast
Customer Service @HIGOGAME PTE LTD2023 ~ 2023
・
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員，總機接待人員，秘書，國外業務
Dalam dua bulan
Tidak bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Universitas Prima Indonesia
・
HUMAN RESOURCES MANAGEMENT
Past
Customer Service Representative @GraPARI Telkomsel2021 ~ 2023
・
Administration Staff and Customer Service
Dalam enam bulan
Destyana Rohani Islamiati Customer Service Representative Depok City, West Java, Indonesia Saya Pernah bekerja selama kurang lebih 5 tahun di perusahaan manufaktur sebagai staff supporting ekspor, dan pengalaman sebagai junior staff auditor kurang lebih 1 taun, sebagai Customer Service selama kurang lebih 2 tahun di perusahaan telekomunikasi// [email protected] Pengalaman Kerja Customer Service Representative • GraPARI Telkomsel OktoberMei 2023 Memberikan informasi yang dibutuhkan konsumen mengenai produk perusahaan sedetail mungkin. Melakukan penanganan masalah terhadap keluhan konsumen. Menjadi penghubung yang baik antara konsumen dengan perusahaan serta menawarkan produk terhadap konsumen sesuai target perusahaan.
Tidak bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Universitas Putra Indonesia (UNPI)
・
ManajemenPast
Sr. Customer Service Representative @United Health Group2023 ~ 2024
・
Email and Customer Support Specialist
Dalam satu bulan
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Tidak bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
University of Phoenix
・
Business Administration and Management
Past
Assistant Accounting Finance Manager @Vacation Homes 3652019 ~ Sekarang
・
Administration Staff and Customer Service
Dalam satu bulan
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities
Tidak bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Carlos Hilado Memorial State University
・
Education
Quality Assurance Analyst @Andromeda BPO2013 ~ 2015
・
Assistant Manager Training and Quality
Dalam satu bulan
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tidak tertarik bekerja jarak jauh
6-10 tahun
MUMBAI UNIVERSITY
・
Commerce
Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Dalam satu bulan
Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
Tidak bekerja
・
Siap untuk wawancara
Full-time / Hanya bekerja jarak jauh
6-10 tahun
Jospeh S. Clark Preparatory
・
*sales @PT Mitsubishi Motors Kramayudha Indonesia2021 ~ Sekarang
・
Administrator, Virtual Assistant, Customer Service
Dalam satu bulan
Sudah bekerja
・
Siap untuk wawancara
Paruh waktu / Tertarik bekerja jarak jauh
10-15 tahun
Institut Teknologi Sepuluh Nopember
・
sistem informasi
Past
Tim Antar @Byebeli2023 ~ Sekarang
・
Public Relation, Marketing, Admin, Kasir, Customer Service
Dalam satu bulan
has given me the ability to learn and improve in the world of work, such as mass communication, teamwork, time management, leadership, problem solving, decision making, contributing to long term plans. Work Experience Delivery Team • Byebeli MeiPresent | Jakarta | Part Time Picking up and delivering the unit rented by the customer Contacting the customer regarding the rented unit. Beautician • Unicare Aesthetic Clinic JuniPresent | Jakarta | Full Time Recommend beauty products to consumers and analyse their needs Educate consumers about the risks associated with medical procedures and how to manage them Provide the best service to consumers Communicate with patients about
Tidak bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Universitas Mercu Buana
・
Broadcasting
專案經理 @公司保密2022 ~ Sekarang
・
行銷企劃主管、創意總監、策展人、專案經理
Dalam satu bulan
Seisyuku Mi 行銷經理人與業務轉型教練 New Taipei City, Taiwan 您好，我是一位行銷及商業開發領域主管/顧問，擁有豐富的職涯經驗。 曾主導線上遊戲、快銷FMCG和3C家電領域的行銷策略，並以講者和作家身份在電視和雜誌討論時下趨勢。 職涯歷程涵蓋B2B2C和B2C品牌
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
Lebih dari 15 tahun
淡江大學 Tamkang University
・
資訊管理Paket Perekrutan Paling Mudah dan Efektif, Pilihan Ratusan Perusahaan
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UI designer -UX
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Technical Skills
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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Latar Belakang Profesional
Status sekarang
Sudah bekerja
Tahap pencarian kerja
Profesi
Back-end Engineer, Full Stack Development, Software Engineer
Bidang Pekerjaan
Pengalaman Kerja
2-4 tahun
Management
Keterampilan
Bahasa
English
・
Fasih
Preferensi Pencarian Pekerjaan
Jabatan
Web Engineer、ASP.Net MVC / C# Engineer
Tipe Pekerjaan
Full-time
Lokasi
Taipei, 台灣
Bekerja jarak jauh
Tertarik bekerja jarak jauh
Freelance
Tidak
Pendidikan
Institusi Pendidikan
National Taiwan University of Science and Technology
Jurusan
資訊管理系
PROFILE
Proficient in full-stack development, focus on customer service, production infromation management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
My goal is develop a high quality system. When faced any enhancement or requirement item, can expand the system rapid to strength business benefits.
WORK EXPERIENCE
Software Engineer / HP Inc. / Jun, 2023 - Present
- Used C#, .Net Core EF, ABP Framework, Hangfire Job Scheduler, ABAC/RBAC Authorization, HTML, Razor, Bootstrap5, MSSQL
- Refactor VB and webform webpage to C# MVC
- Development and Maintain Product Information System
Software Engineer / Micron / Oct, 2021 - Jun, 2023
- Used C#, .Net Core, AngularJS, TypeScrip, Azure, TFS, PaaS, OpenShift, Splunk, YAML, k8S, Git, HTML, CSS, Bootstrap5, DevOps
- Cross Contry Cooperation
- Improve the planning and scheduling system with data scientist to optimize manufacture performance, make it can reach maximize production efficiency
- Migrate the system from Winform to webpage UI for strength the flexble and information security
- Build and maintain automatic release CI/CD pipeline on Azurefor easier to maintain official release control and reduce operate error.
- Migrate the API service from IIS to cloud service OpenShift for strength the security and resource control.
- Transfer webpage to be RWD desigh to optimize user experience and reduce maintainence cost.
- Job detail
- Full-Stack Development
- RWD webpage design
- RESTFul API implement
- Proficient with any .NET Framework
- DevOps
- Maintain Azure, OSE, Octopus, Git, PaaS(WSO2)
- Proficient with K8s, YAML, git command
- Agile (Scrum)
- Help SM estimate story item and points
- Be a developer, SME and EA
Software Engineer / WIN Semiconductors / Nov, 2018 - Sep, 2021
- My work focus at Web System Development, PRTG Server Monitoring, B2B Software Maintain, Machine Learning Smart Application, GitLab Management.
- Good at using Java, C#、ASP.Net MVC、Razor、.Net EntityFramework、HTML、CSS、JavaScript、Jquery、Bootstrap 3、Bootstrap 4、PRTG、SoftwareAG webMethods、GitLab to solve problems.
- Job detail
- Web System Development contains Requirements Collection, System Design, Front-End and Back-end Design and Database Design.
- Project
- Customer E-Service - Whole web system contains Account Management, Identity verification, Order System and File Download System for strengthen security and convenience. We use rwd website to improve performance and get more customer satisfaction.
- Product Information Management - Record product manufacturing and spedification information, and provide data to ERP, customer service and revenue estimation to make decisions.
- PRTG Server Monitor
- Parse - Anlysis of the causes of server problem.
- Monitor - Monitor server CPU, memory, disk space, website and reminders of abnormal status are formulated.
- Maintain - Trubleshoot the situation when the server has problem and make a plan to prevent second occurrence.
- webMethods B2B System Maintain
- Maintain - webMethods troubleshooting.
- Development - Customize functions according to customer needs.
- Machine Learning Smart Application - Development automated monitoring system to strengthen information security, reduce labor management cost.
- Smart Meeting Room - Use enviromental factors with machine learning(Random Forest) to predict personnel activities, maximize meeting room utilization.
Intern / eland Information / May 2016 - Jun 2017
- Used Java, MSSQL
- Learn how to big data analysis, text mining, algorithm development, database optimization, and I responsible for pre-processing to construct a key term database by billion of article.
- Find emotion of article , write a parser and load key term from database for automatically identify the term's lexical of article, can get emotion of article from parser.
Intern / Maxxis International / Sep 2014 - May 2015
- Used Java, MSSQL
- Help case company construct a spare parts inventory decision-making system, reduce the cost of spare parts, reference spare parts call history, we found that 80% of the cost is caused by 20% of spare parts.
- We use GA algorithm to get high and low spare parts quantity level, avoid too much inventory costs, solve case company inventory costs waste.
- Design an easy decision-making UI, let user can process easily, improve the situation that was calculated manually on paper.
AUTOBIOGRAPHY
I am YUEH-CHIAO LI, can called me Leo. I’m proficient in full-stack development, focus on customer service, production information management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
I love programming, my goal is become a system architect, develop a high value system to increase the company benefit and reduce the cost of company. my work attitude is important to action speak louder than words, always keep curiosity and enthusiasm in this world, keep on going, never give up.
Thank you very much for your time and consideration on my autobiography, and I hope I can have a chance to talk with you.
EDUCATION
Master of Information Management at National Taiwan University Science and Technology / Aug 2015 - Aug 2017
- Research Nature Language Process(NLP) and RNN-LSTM
- GPA 3.8/4
thesis：application of recurrent neural network on identification of blogger's sponsored article / Aug 2016 - Aug 2017 / Click Me
- Used Python, Java, Tensorflow, MongoDB
- My thesis is focus on use NLP and RNN-LSTM to identification sponsored content for ensuring will not make a wrong decisionby refer those fake content.
SKILLS
PROGRAMMING
- C# (.Net Core EF)
- HTML / CSS (Bootstrap 4 & 5)
- Java
- JavaScript (Jquery, AngularJS, TypeScript)
- Python (Tensorflow)
- R
- VB、VBA
- SQL (MSSQL, MySQL, MongoDB)
- DevOps (Azure, OpenShift, Octopus, Splunk, Git, Yaml, K8s)
- API (RESTFul API, Swagger)
- Monitor (Splunk, OpsRamp, Kibana)
- PaaS (WSO2)
PROFILE
Proficient in full-stack development, focus on customer service, production infromation management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
My goal is develop a high quality system. When faced any enhancement or requirement item, can expand the system rapid to strength business benefits.
WORK EXPERIENCE
Software Engineer / HP Inc. / Jun, 2023 - Present
- Used C#, .Net Core EF, ABP Framework, Hangfire Job Scheduler, ABAC/RBAC Authorization, HTML, Razor, Bootstrap5, MSSQL
- Refactor VB and webform webpage to C# MVC
- Development and Maintain Product Information System
Software Engineer / Micron / Oct, 2021 - Jun, 2023
- Used C#, .Net Core, AngularJS, TypeScrip, Azure, TFS, PaaS, OpenShift, Splunk, YAML, k8S, Git, HTML, CSS, Bootstrap5, DevOps
- Cross Contry Cooperation
- Improve the planning and scheduling system with data scientist to optimize manufacture performance, make it can reach maximize production efficiency
- Migrate the system from Winform to webpage UI for strength the flexble and information security
- Build and maintain automatic release CI/CD pipeline on Azurefor easier to maintain official release control and reduce operate error.
- Migrate the API service from IIS to cloud service OpenShift for strength the security and resource control.
- Transfer webpage to be RWD desigh to optimize user experience and reduce maintainence cost.
- Job detail
- Full-Stack Development
- RWD webpage design
- RESTFul API implement
- Proficient with any .NET Framework
- DevOps
- Maintain Azure, OSE, Octopus, Git, PaaS(WSO2)
- Proficient with K8s, YAML, git command
- Agile (Scrum)
- Help SM estimate story item and points
- Be a developer, SME and EA
Software Engineer / WIN Semiconductors / Nov, 2018 - Sep, 2021
- My work focus at Web System Development, PRTG Server Monitoring, B2B Software Maintain, Machine Learning Smart Application, GitLab Management.
- Good at using Java, C#、ASP.Net MVC、Razor、.Net EntityFramework、HTML、CSS、JavaScript、Jquery、Bootstrap 3、Bootstrap 4、PRTG、SoftwareAG webMethods、GitLab to solve problems.
- Job detail
- Web System Development contains Requirements Collection, System Design, Front-End and Back-end Design and Database Design.
- Project
- Customer E-Service - Whole web system contains Account Management, Identity verification, Order System and File Download System for strengthen security and convenience. We use rwd website to improve performance and get more customer satisfaction.
- Product Information Management - Record product manufacturing and spedification information, and provide data to ERP, customer service and revenue estimation to make decisions.
- PRTG Server Monitor
- Parse - Anlysis of the causes of server problem.
- Monitor - Monitor server CPU, memory, disk space, website and reminders of abnormal status are formulated.
- Maintain - Trubleshoot the situation when the server has problem and make a plan to prevent second occurrence.
- webMethods B2B System Maintain
- Maintain - webMethods troubleshooting.
- Development - Customize functions according to customer needs.
- Machine Learning Smart Application - Development automated monitoring system to strengthen information security, reduce labor management cost.
- Smart Meeting Room - Use enviromental factors with machine learning(Random Forest) to predict personnel activities, maximize meeting room utilization.
Intern / eland Information / May 2016 - Jun 2017
- Used Java, MSSQL
- Learn how to big data analysis, text mining, algorithm development, database optimization, and I responsible for pre-processing to construct a key term database by billion of article.
- Find emotion of article , write a parser and load key term from database for automatically identify the term's lexical of article, can get emotion of article from parser.
Intern / Maxxis International / Sep 2014 - May 2015
- Used Java, MSSQL
- Help case company construct a spare parts inventory decision-making system, reduce the cost of spare parts, reference spare parts call history, we found that 80% of the cost is caused by 20% of spare parts.
- We use GA algorithm to get high and low spare parts quantity level, avoid too much inventory costs, solve case company inventory costs waste.
- Design an easy decision-making UI, let user can process easily, improve the situation that was calculated manually on paper.
AUTOBIOGRAPHY
I am YUEH-CHIAO LI, can called me Leo. I’m proficient in full-stack development, focus on customer service, production information management and planning & scheduling system. At same time, also interesting in smart application of machine/deep learning.
I love programming, my goal is become a system architect, develop a high value system to increase the company benefit and reduce the cost of company. my work attitude is important to action speak louder than words, always keep curiosity and enthusiasm in this world, keep on going, never give up.
Thank you very much for your time and consideration on my autobiography, and I hope I can have a chance to talk with you.
EDUCATION
Master of Information Management at National Taiwan University Science and Technology / Aug 2015 - Aug 2017
- Research Nature Language Process(NLP) and RNN-LSTM
- GPA 3.8/4
thesis：application of recurrent neural network on identification of blogger's sponsored article / Aug 2016 - Aug 2017 / Click Me
- Used Python, Java, Tensorflow, MongoDB
- My thesis is focus on use NLP and RNN-LSTM to identification sponsored content for ensuring will not make a wrong decisionby refer those fake content.
SKILLS
PROGRAMMING
- C# (.Net Core EF)
- HTML / CSS (Bootstrap 4 & 5)
- Java
- JavaScript (Jquery, AngularJS, TypeScript)
- Python (Tensorflow)
- R
- VB、VBA
- SQL (MSSQL, MySQL, MongoDB)
- DevOps (Azure, OpenShift, Octopus, Splunk, Git, Yaml, K8s)
- API (RESTFul API, Swagger)
- Monitor (Splunk, OpsRamp, Kibana)
- PaaS (WSO2)