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Senior Engineer @Powertech Technology Inc.
2021 ~ Present
Senior Engineer
More than one year
Excel
autocad
8D analysis
Employed
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
國立雲林科技大學 National Yunlin University of Science and Technology
Electrical Engineering
Avatar of Laetitia Desnel.
Offline
Avatar of Laetitia Desnel.
Offline
Past
Support Engineer @ Astrata Europe (formerly Qualcomm Business Solutions Europe
2007 ~ 2014
Customer Support
More than one year
Manufacturing Engineer is to guard the process of building, adjusting and qualifying a NPI (New Product Introduction) type of machine with regards to Cycle Time CT: - Identify current/former product actual KPI values: Availability, Cycle Time, part failures, errors, downtimes. - Conduct in a mutli-disciplinary team the FMEA analysis . - Review design documentations and add -up industrialization requirements. - Write the impact analysis doc and support the fab with the right tools, building instructions, plant availability, mechanics, product design, knowledge. - Create blue print in SAP ME for the machine blocks assembling sequence order. - Write assembling procedures
8D analysis
python programming
Scikit-Learn
Unemployed
Full-time / Not interested in working remotely
10-15 years
Technical University of Orleans (France)
Applied physics
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Avatar of the user.
Past
產品開發工程師/EPM @鴻來企業股份有限公司
2018 ~ 2023
半導體工程師/PM/產品經理/專案管理
Within six months
8D/RCCA troubleshooting
Assembly Processes
EPM
Unemployed
Full-time / Interested in working remotely
4-6 years
私立中國文化大學
機械工程學
Avatar of Felix Lu.
Avatar of Felix Lu.
Cloud Service Provider - SSD engineer @Lenovo_台灣聯想環球科技股份有限公司
2022 ~ Present
Within one month
technical documents and (8D) failure analysis report Provide technical support for customers in the development stage. Provide training to Sales and FAE of oversea branches. (Japan, Europe, Middle East area and Taiwan) [Taiwan semiconductor Inc] JUL.2015–Oct.2017AE Section Manager Lead 5 team members to implement failure analysis and determine root cause. Interface suppliers andmonitor production quality,production record and make the improvement be done. Create and audit 8D report and failure analysis report Deal with customer complaint and technical inquiry Provide technical support directly and feedback for major customers...
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
6-10 years
國立宜蘭大學National Ilan University
Electrical Engineering
Avatar of ken Huang.
Avatar of ken Huang.
Customer Service Deputy Manager @欣興電子股份有限公司
2023 ~ Present
SQE
Within one month
Ares Huang Deputy Manager at Unimicron Technology Corp. Have more than 6 years of customer/ quality management experience of PCB in Apple's supply chain. Familiar with the knowledge and tool of 8D failure mode analysis and solve quality issue. Taoyuan City, Taiwan 工作經歷 Quality Service Deputy Manager • 欣興電子股份有限公司 Responsible for managing PCB issue for Apple Macbook/ iPad/ Tcon/ Accessiores project Serve as the primary contact window for customers regarding PCB assembly processes and quality assurance. In the event of
Microsoft Office
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
National Taiwan Ocean University
Marine biology
Avatar of 張良昇.
Avatar of 張良昇.
FAE Assistant Manager @UD info CORP.
2018 ~ Present
Product Manager
Within three months
Using an oscilloscope, logic analyzer measurement signal to solved many compatibility problems. Regularly visit various MB manufacturers, gathering the latest information To the client educate customers on how to design DRAM, explain Datasheet EXPERIENCE TAIWAN Wistron COMPANY Hsin-Chu County Work in the Wistron as global quality and failure analysis department, Senior Application Engineer For NB, Server, PC ,DTV etc, has in fact analysis and writing 8D report and use 8D way to solve problems in the factory production line. TAIWAN Silicon-Power COMPANY Taipei County Worked at Silicon Power FAE section manager. In March 2012 sent
Excel
PowerPoint
word
Employed
Full-time / Interested in working remotely
More than 15 years
National Dong Hwa University, NDHU
RRAM
Avatar of Elvis Deng.
Avatar of Elvis Deng.
Product Manager @喬山健康科技股份有限公司
2022 ~ Present
Project Manager、PM、專案經理、UX、網站企劃、產品企劃
Within six months
Ltd. Songson Hardware Co. Ltd. ODM/JDM: Optimized customer demand progress design, structure design, Narimoto report, strike, functional test, various materials and joint services, DVT/EVT, product assembly distribution, product packaging distribution. Company-owned development: new product design and development, new product market failure analysis. Product functional problem elimination: quantity product quality, functional problem research/experiment/improvement, production 8D report, etc. Market analysis: market external competitor analysis, product market positioning analysis, product labeling strategy analysis. Planning management: Controlling the timing of discussion with guests, managing the timing of each
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
6-10 years
國立雲林科技大學 National Yunlin University of Science and Technology
工業設計
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Avatar of the user.
Past
Seller @Sell MAP Ltd (Shopee)
2022 ~ 2024
主任工程師
Within one month
SPC
FDC
FMEA
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
大葉大學 DaYeh University
電機工程學系
Avatar of 許鈺祥.
Avatar of 許鈺祥.
ERP資訊工程師-ERP Software Engineer @南茂科技股份有限公司 ChipMOS TECHNOLOGIES
2022 ~ Present
Engineer, SA, SD, Data Analyst, PM
Within one month
SVN、VSS 資料庫: Oracle DB、Oracle DB Gateways、SQL Server、SQLite 伺服器&虛擬化: IIS、Nginx、Windows Server、Windows CE、Solaris、VirtualBox ML&DL: YOLO、Darknet、Pandas、Seaborn 管理分析相關: 專案管理、IT治理服務管理、8D Report、統計分析、Excel、Tableau 其它: SoftwareAG webMethods 、SAP、救護技能、財務會計 工作經歷 ERP資訊工程師-ERP Software Engineer 南茂科技股份有限公司 ChipMOS TECHNOLOGIES • 十二月至
C#
Java
WebMethods
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
國立成功大學 National Cheng Kung University
Industrial and Information Management
Avatar of 邱博遠.
Avatar of 邱博遠.
資深工程師 @NOKIA
2020 ~ Present
python 後端工程師
Within one month
PO Yuan Chiu Taipei City, [email protected] https://www.linkedin.com/in/%E5%8D%9A%E9%81%A0-%E9%82%B1-a8a58999/ https://twitter.com/pauiCurrently working at NOKIA as an analytical system development backend using DJANGI CELERY REDIS MYSQL, etc. work experience Senior python software engineer NOKIA 四月Present | Taipei, Taiwan Base Station Big Data Analysis System Developed and maintained using Django + Django DRF + Celery + Redis Added RESTful API Increased scalability Developed each subsystem in detail Migrated the system from
python
Django
Flask
Employed
Full-time / Interested in working remotely
4-6 years
崑山科技大學
資訊工程系

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Technical Skills
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Problem-Solving
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Adaptability
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More than one year
Customer support engineer / technical support engineer
ASML: a worldwide manufacturer of lithography systems for the semi conductor industry
2017 ~ 2019
Tainan, East District, Tainan City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Fields of Employment
Work experience
10-15 years
Management
Skills
8D analysis
python programming
Scikit-Learn
Word
PowerPoint
Excel
word
powerpoint
TCP/IP protocols
SQL Server
Languages
Job search preferences
Positions
Customer Support
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Technical University of Orleans (France)
Major
Applied physics
Print

Laetitia Desnel

Customer support engineer / technical support engineer

  Tainan, East District, Tainan City, Taiwan

> French engineer, been living 15 years in the Netherlands at Eindhoven known for its technical university and its technology park. Currently, living in Tainan, Taiwan to face new challenges in a different cultural background.

> 10 years of experience in the semi- conductor and automation industry
> 10 years experience in technical support whether it's helping a customer setting up his new product at his plant, analyzing a failure on a return product, preventing a future failure by running preventive diagnostics or even contributing into optimizing processes in a fab , always been dedicated to meet customer's product Cycle Time and deliver a suitable, failure free and tailor made product that will last a Lifetime
> Strong team player who believes that shared expertise it's what will make a team successful
> Strong analytical skills and solution driven individual

> I am a curious mind and will always look out there and find ways to improve myself so I started to learn Python for data analysis and will hence learn how to build websites and apps from scratch.

Work Experience

Industrialization Engineer   •  ASML: a worldwide manufacturer of lithography systems for the semi conductor industry

November 2017 - March 2019

Mission of our group : Delivery of Machines to ASML Customers on Time, Target Cost Level and Quality.


Part of my role as a Manufacturing Engineer is to guard the process of building, adjusting and qualifying a NPI (New Product Introduction) type of machine with regards to Cycle Time CT:
- Identify current/former product actual KPI values: Availability, Cycle Time, part failures, errors, downtimes.
- Conduct in a mutli-disciplinary team the FMEA analysis .
- Review design documentations and add -up industrialization requirements.
- Write the impact analysis doc and support the fab with the right tools, building instructions, plant availability, mechanics, product design, knowledge.
- Create blue print in SAP ME for the machine blocks assembling sequence order.
- Write assembling procedures for the factory.
- Provide Knowledge Transfer/Trainings to the factory engineers and operators.
- Create list of required spare parts, tools, sequences for the dedicated product implementation into SAP system.
- Define Safety Stocks for parts.
- Prepare Opera database for retrieving performance data.


Part of my role is to support the factory @proto and pilot phase to ensure the quality of the production process. Also stimulate process improvements and lead risk assessment during the roll-out of a new system.

Support Engineer   •  Faulhaber Drive Systems: a family company headquartered near Stuttgart, Germany. Developing electromechanical miniaturized motion systems.

December 2015 - October 2017


Sales Consulting role where I advise the customer on choosing the best driving system to suit his/her application in the health and beauty sector, bioengineering, automation, robotics and sensors.


Lead on defect management:
- Responsible for the analysis of customer's defective driving systems using the 8D methodology to approach and solve the issue:
- Make up a containment action, then work towards finding the root cause, next perform PCAs i.e rework of defective units, deliver RMA's...
- Support the D&E and Quality team in implementing an action plan but also prevent the re-occurrence of the issue by changing the process parameters, documentation / specification or through tools like control plans or FMEA.


Technical support for the driver/controller platform:
- Give support for the 4 quadrant operating PWM servo controller and 2 quadrant operating speed controller :
Help the customer to set up the servo-motor/controller to match his/her application (commissioning),
troubleshooting mostly involves Ethercat, CAN and serial compatible system bus problems.

Inside Sales Engineer   •   Premier Tech Chronos: a worldwide manufacturer of flexible packing solutions for the industrial automation industry

June 2014 - October 2015

Part of my job consists in writing the quotation / design documentation where all the specifications of the machine including drawing and technical aspects are described.
Part of my job is giving technical support for the installed based machines in the customer production process:
The technical support occurs on line when it involves software issues i.e. inadequate use or misuse of the HMI control panel by the user, an I/O disturbance or a control signal issue through one of the controllers for example.
The technical support is on site when it involves specific hardware issues i.e. broken/defect parts .

Support Engineer   •   Astrata Europe (formerly Qualcomm Business Solutions Europe

January 2007 - May 2014


Technical Support (French, English, Dutch) for truck tracking systems:
Truck tracking systems transmit data to the fleet management software which collects necessary information about the vehicles condition and location: information such as fuel level, cargo temperature, driving style can be tracked but also driver's breaks.


Common issues I had to deal with are back-office software related i.e. router/internet configuration, carrier network unavailability, roaming issues, MSSQL server configuration, host server hiccups. But also hardware related: truck network configuration, power issues in the truck, signal losses, improperly mounted systems.

Education

2000 - 2005

Technical University of Orleans (France)

Applied physics

Skills

Product


  • High -end product (lithography machines, filling machines, miniaturized motions /driving systems, tracking systems, sensors)


  • Software platforms (SAP,  Defect tracking tools like JIRA)
  • Python programming
  • TCP IP network protocol

Language


  • French (native)
  • English (fluent)
  • Dutch (fluent)
  • Chinese (beginner)
Resume
Profile

Laetitia Desnel

Customer support engineer / technical support engineer

  Tainan, East District, Tainan City, Taiwan

> French engineer, been living 15 years in the Netherlands at Eindhoven known for its technical university and its technology park. Currently, living in Tainan, Taiwan to face new challenges in a different cultural background.

> 10 years of experience in the semi- conductor and automation industry
> 10 years experience in technical support whether it's helping a customer setting up his new product at his plant, analyzing a failure on a return product, preventing a future failure by running preventive diagnostics or even contributing into optimizing processes in a fab , always been dedicated to meet customer's product Cycle Time and deliver a suitable, failure free and tailor made product that will last a Lifetime
> Strong team player who believes that shared expertise it's what will make a team successful
> Strong analytical skills and solution driven individual

> I am a curious mind and will always look out there and find ways to improve myself so I started to learn Python for data analysis and will hence learn how to build websites and apps from scratch.

Work Experience

Industrialization Engineer   •  ASML: a worldwide manufacturer of lithography systems for the semi conductor industry

November 2017 - March 2019

Mission of our group : Delivery of Machines to ASML Customers on Time, Target Cost Level and Quality.


Part of my role as a Manufacturing Engineer is to guard the process of building, adjusting and qualifying a NPI (New Product Introduction) type of machine with regards to Cycle Time CT:
- Identify current/former product actual KPI values: Availability, Cycle Time, part failures, errors, downtimes.
- Conduct in a mutli-disciplinary team the FMEA analysis .
- Review design documentations and add -up industrialization requirements.
- Write the impact analysis doc and support the fab with the right tools, building instructions, plant availability, mechanics, product design, knowledge.
- Create blue print in SAP ME for the machine blocks assembling sequence order.
- Write assembling procedures for the factory.
- Provide Knowledge Transfer/Trainings to the factory engineers and operators.
- Create list of required spare parts, tools, sequences for the dedicated product implementation into SAP system.
- Define Safety Stocks for parts.
- Prepare Opera database for retrieving performance data.


Part of my role is to support the factory @proto and pilot phase to ensure the quality of the production process. Also stimulate process improvements and lead risk assessment during the roll-out of a new system.

Support Engineer   •  Faulhaber Drive Systems: a family company headquartered near Stuttgart, Germany. Developing electromechanical miniaturized motion systems.

December 2015 - October 2017


Sales Consulting role where I advise the customer on choosing the best driving system to suit his/her application in the health and beauty sector, bioengineering, automation, robotics and sensors.


Lead on defect management:
- Responsible for the analysis of customer's defective driving systems using the 8D methodology to approach and solve the issue:
- Make up a containment action, then work towards finding the root cause, next perform PCAs i.e rework of defective units, deliver RMA's...
- Support the D&E and Quality team in implementing an action plan but also prevent the re-occurrence of the issue by changing the process parameters, documentation / specification or through tools like control plans or FMEA.


Technical support for the driver/controller platform:
- Give support for the 4 quadrant operating PWM servo controller and 2 quadrant operating speed controller :
Help the customer to set up the servo-motor/controller to match his/her application (commissioning),
troubleshooting mostly involves Ethercat, CAN and serial compatible system bus problems.

Inside Sales Engineer   •   Premier Tech Chronos: a worldwide manufacturer of flexible packing solutions for the industrial automation industry

June 2014 - October 2015

Part of my job consists in writing the quotation / design documentation where all the specifications of the machine including drawing and technical aspects are described.
Part of my job is giving technical support for the installed based machines in the customer production process:
The technical support occurs on line when it involves software issues i.e. inadequate use or misuse of the HMI control panel by the user, an I/O disturbance or a control signal issue through one of the controllers for example.
The technical support is on site when it involves specific hardware issues i.e. broken/defect parts .

Support Engineer   •   Astrata Europe (formerly Qualcomm Business Solutions Europe

January 2007 - May 2014


Technical Support (French, English, Dutch) for truck tracking systems:
Truck tracking systems transmit data to the fleet management software which collects necessary information about the vehicles condition and location: information such as fuel level, cargo temperature, driving style can be tracked but also driver's breaks.


Common issues I had to deal with are back-office software related i.e. router/internet configuration, carrier network unavailability, roaming issues, MSSQL server configuration, host server hiccups. But also hardware related: truck network configuration, power issues in the truck, signal losses, improperly mounted systems.

Education

2000 - 2005

Technical University of Orleans (France)

Applied physics

Skills

Product


  • High -end product (lithography machines, filling machines, miniaturized motions /driving systems, tracking systems, sensors)


  • Software platforms (SAP,  Defect tracking tools like JIRA)
  • Python programming
  • TCP IP network protocol

Language


  • French (native)
  • English (fluent)
  • Dutch (fluent)
  • Chinese (beginner)