Guide and support team, fostering a positive work environment. # Train and coach team for improved performance. # Monitor customer service metrics, implementing performance strategies. # Handle escalated inquiries and resolve complex issues. # Collaborate across departments for seamless customer experiences. # Address team questions, concerns, and escalations. # Lead team meetings to communicate updates and goals. # Identify and coordinate training needs. # Implement process improvements for workflow optimization. EducationProvidence University Mass Communication Skills KPI Management Project Management Training & Development Cross Functional Communications Data Analysis Language English — Proficiency Chinese — Native

林珈伃 新事業部籌備經理 New Taipei City, Taiwan 您好！我是Grace~ 是一個喜歡挑戰新事物，且能主動學習的人，擅長溝通協調，透過觀察與同理心去了解對方需求，提供協助，還具備耐心、細心、好奇心，能快速應變解決問題，我的座右銘是-溫柔的態度，堅定的原則- 「樂觀

live and online class interpretation, interview transcription and translation, edit and review, subtitle translation, general legal and business document translation, and training material translation. Senior Talent Development Specialist • ITG Group 2017//09 1. Reports directly to the President. 2. Build and establish HR and Training department. 3. Propose, develop, plan, coordinate and execute: - Training system and programs for all Taiwan business units. - Corporate-directed HR initiatives for the entire group and training in overseas business units. - Responsible for recruitment in Taiwan and employee performance evaluation system for the entire group

first industry gathering event with four different companies, successfully approached and invited 20 potential candidates. ─ Contact and interview prospective candidates and retain audit trail of contact. ─ Leverage and manage social media technologies to locate, engage, and attract prospective candidates. ─ Propose and execute recruitment events to increase exposure of company brand and attract potential talents(Proposed and managed over 3 events by individual management). ─ Provide effective new employee orientation and support off-job training program. 【Achievement】 ─ Fulfill 13 headcounts - including 3 Programmers, 2 Planners, 2 Designers, 1 Mar...

Hung Li Business Analyst | Google Sheets Expert | Google Apps Script Developer As an experienced business analyst, I specialize in operation analysis and process automations using tools such as Google Sheets, BigQuery, Data Studio, and Google Apps Script. With my expertise, I am able to drive growth and boost performance in product operation. I have a proven track record of success in this field and am confident in my ability to bring value to any organization. My technical skills, combined with my ability to analyze and interpret data, make me a valuable asset in any role. Work

林佳玟 Consultant Taipei City, Taiwan 7年的軟體開發和專案管理經驗的專案經理 專精於數位轉型策略、系統設計與跨部門協作。成功推動多個企業級數位化項目，優化流程並提升運營效率。能在高壓環境下快速學習與適應，並將複雜需求轉化為實際解決方案 工

design to clients . Through these experiences working directly with clients, I have created visual solutions to communication problem. My current job is Branding Project Manager at the Springfield Creatives. Successful project management depends not only on what I do but also on how I do it. Training team members on development process are the primary goal for the project management. My responsibilities are to oversee multiple projects across all phases of development, monitor project workflow and make timeline adjustments as needed. being a good project manager has to coordinate with clients to gather requirements