Business Expansion-Head(VP)  •  Arowana Software Solutions

December 2018 - February 2019

I was responsible and engaged to fetch and cultivate new business leads and international clientele from abroad and domestically.
Achievements:
Was Getting/Generating clients for Business in engineering design services, Media services such as post-production and in Business outsourcing processes.
I had the singular role of achieving focus on innovation and improving business processes by aligning people, processes and systems across All services of the company.
Established a 2 Major projects on which the company is still operational.
Resulted in opening and expanding 2 new branches.
Successfully retained major clients abroad and domestically.

GM Operations  •  Buniyad Group

September 2007 - September 2011

Role Objective : Set a growth path for the company for expanding and establishing itself in ever dynamic and
changing Real Estate Industry in Noida & NCR and beyond, in time frame.
Systems are oriented in a way to increase company's client share by way of imparting
excellent client service experience and repeat business generation.
Departments are restructured to increase and improve Builder relation and Client retention.
Reinforcing the need of trustworthy property advisors and quality services, in this market.
Achievements:  4yrs back in 2007 Company was operating at 4 offices now expanded to 6, as
Client base is steadily rising in different areas.
Sales were concentrated to 20 % achievers in 2007, which has shown consistent uptrend in
upbeat market .
Last QTR sales employee achievers are 45% In Resale-Secondary market
Average Client contact ratio per Rep was 12 % Last QTR IT has Reached to 65% This Quarter.
Advertisement & Promotion ROI has a neutral automated mechanism to monitor and forecast
Business growth potential.
Complete integration across different channels of Media and Promotion 
thus resulting in higher Client Retention and More revenue 

Skills
Good at organizing and finding system and method within process flow.
Effective Communication Skills
Good Team organizing to let people give their best output.
Implementing Best business Practices as a constant endeavor.
Good at Statistical Analysis and Market Trend forecasting
SLA
B2B
Strategic Planning
Supervising
Sales Training
Marketing
Marketing Strategy
Process Design
Marketing Plan
Quality
Trend
Pre-Sales Strategy Design

• Data Analysis, Management and Trend Analysis, Business Forecasting
• Designing and Implementing Sales & Marketing Plan,
• Supervising and coordinating Promotion in Print Media & Internet Promotion.
• Formulating Complete Business expansion Plan and Execution.
• Business process reengineering, System and lean process Implementation
• Strategic Planning and advisory role to CEO
• CRM Implementation and automation from CTI to social Media N/W to deliver multichannel
• Client Interaction and satisfaction.
• Sales & Marketing Training Need Identification, designing and imparting Sales and CRM
• Training to handle Corporate Clients

Operations Manager  •  E-Connect BPO Pvt.Ltd

January 2003 - December 2006
New business location, Client interaction, SLA implementation, streamlining process flow, Process and QA
Floor Manager :
Responsible for performance monitoring for all the process, Floor discipline, process Training,
Quality process design and implementation to meet SLA. Tele sales training, Process Training,
Voice and Accent Neutralization Training, Building, effective communication skills in Sales
Communication Script and Rebuttals handling.
Achievement: Established  and Streamlined operations . Created internal Quality Department & Implemented SLA matrices in the Processes and training .
This Resulted in Higher (SPD)sales-per-Day per agent and reduced sales reject to bare minimum  to 2 % from 30% adding to companies bottom-line revenue.

Quality Assessor  •  Ebix India Pvt Ltd

July 2002 - September 2003

Sale validation, Quality monitoring, weekly performance tracking, internal auditor for ISO
CCE-Sales
Making out bound calls to US under various B2B and B2C campaigns
Handled international telesales and B2B.

Marketing Manager/IT operations  •  Informatics Computer Institute

June 2001 - April 2002

This is an ISO 2001 certified software education Institute My profile here was to look after marketing and business generation from various modes, which
Included activities from prospecting to business conversion.
Roles-
I was responsible for making marketing strategy and its execution, counseling, conducting seminars,
Interacting business relationship with the clients to work out addition of new business lines, all related
Head office and interoffice report generation for overall efficient functioning.
Achievements: Led a team of 15 people for engagement of new business and for building and creating
Software sales portfolio and net profit.
Got new prospects and an overall higher sale through different channels and marketing mediums.

Center Manager/Business Development  •  DataPro Computer Education

November 1998 - March 2001

This institute was second best institute in the city imparting software education.
I oversaw the day to day operations and new client portfolio creation to the companies names
Achievement-Got the company 4 new clients for hardware and software education tools requirement
and resulted in a net overall profit of INR 200,000

Business Development Manager  •  Hi-Soft India Pvt. Ltd

October 1995 - April 1998

-The company was a sister concern OF Diwan Group, having a tie-up with Hitachi Inc. U.K .
-Was responsible for the sale of turnkey banking solutions for medium level operations' banks
Role/Key-Role- Open and Establish Corporate Accounts in Private banking sector .
Achievements: established inter departmental Coordination and Software demonstration brining all the key decision makers in the management together to common demonstration
Therefore, Resulting in efficient Sales discussion and enabling on table impactful sales meeting
Overall resulting in higher conversion
 Opened 2 Major Turnkey Accounts in the first 6 Months 

1993 - 1995

IIPM

MBA