Customer service Agent (Abu DHabi Airport )  •  National aviation Service 

February 2014 - February 2016

• Greet receive and bid farewell to passengers at all times in a friendly and helpful manner.
• Must be aware about Sinbad FFP guest members and their benefits
•Collecting invitation cards and verifying lounge access of the passengers.
•Provide passenger’s handling service at the lounge and assistance with any queries.
• Ensure passengers are properly informed regarding their respective flight boarding time through announcements.
• Carry out regular round checks within the lounge for proper maintenance and cleanliness.
• Have basic computer knowledge in assisting passengers regarding internet computer programs at the business Centre whenever necessary.
• In charge of the shift, strictly ensure company policies and procedures are strictly followed.
•sending important reports and other computer programs needed to register customer records in the system.
• Operating communication tools necessary in the operation, like telephone, fax, and computers to ensure they are all serviceable throughout.