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Definition of Reputation Credits
Giselle Kao
Experienced operation manager with a demonstrated history of working in luxury and fashion industry. Skilled in industry & financial analysis, customer relationship management, retail operation, and store management.
Skills
Financial & Statistic Analysis
Knowledgeable in all forms of financial management and keep advancing accounting profession through credit program. Familiar with analyzing data through statistical software.
CRM & Communication
Professional in building customers and channel relationships with high loyalty. Comfortable with implementing projects within a team or overcome barriers between departments.
Leadership & Team Building
Not only innovative to plan and execute program to maximize business but also know how to motivate colleagues by multiple methods which depends on their personality.
Experience
Salvatore Ferragamo
Store Manager May 2019 - Now
Analyze sales data, propose and implement action plan to achieve goals. Increase conversion rate from 4.5% of 2018 to 5.5% of 2019 while the eastern district of Taipei has fallen, and achieve 105% sales target since this COVID-19 year.
Ensure the highest level of customer service is provided through effective coaching, motivational activities, and successfully promote team work and maintain harmonious staff relations by team building.
Monitor customer database and ensure sales team take actions to maintain a long term relationship with customer and maximize sales opportunity.
Manage store inventory and advise on merchandising, discuss local events and customized services with marketing department.
Senteur d'OC
Regional Operation Manager Apr 2018 - Mar 2019
Master retail operation to maximize profit, react on business opportunities and challenges to maximize sales opportunities. Achieve 6% sales growth during 2Q18 - 4Q18 while our competitors were suffering depression.
Negotiate marketing cooperation to increase brand visibility and maintain good relationship with shopping mall landlords. Deal with contract renewal and new contract negociation, I marched into Mega City in Dec. 2018, and confirmed to enter Zhong Xiao SOGO in April 2019.
Responsible for recruiting, training, supervising 10 stores and 23 staff, ensure their compliance with store standards and develop their skill set. Also implement a MSP program to improve customers experience.
Propose innovative promotion plan including pricing and purchasing, and work closely and successfully cross departments and actually achieved target.
COACH
Senior Sales Agu 2015 - Feb 2018
Hired as a SA, consistently surpass standards in all metrics then got promotion in Sep 2017.
As a top sales of MK A8 store, always achieve 120% or above of sales target and were Taiwan top 10 sales in 4Q17.
Control the schedule of store inventory retreat and plan annual stocktaking.
In charge of CRM administration and support in-store events.
Responsible for men's products and find opportunities to improve sales.
Make sales analysis and report to store manager or merchandise team.
TransAsia Airways Co., Ltd.
Financial Analyst Oct 2013 - May 2015
Conducting the issuing of domestic 1st unsecured convertible corporate bonds and general meetings of shareholders.
Running cost-benefit analysis of routes and operational analysis per mouth and preparing data to report to CAA (Civil Aeronautics Administration) every half year.
Doing research for tourism/aviation industries and maintaining investor relations with security researchers, fund managers, and shareholders.
Assessing subsidiaries’ performance or TransAsia’s projects such as airplane charters, a capital increase of a land development company, and an investment of a travel website company.
MasterLink Securities Investment Advisory Co., Ltd.
Researcher Nov 2012 - Jul 2013
Running biotechnology and drugs industry market research, visited spokesmen of listed biotech companies, and assessed investment value of them.
Education
Master of Art, Economics | National Taiwan University
Master’s dissertation:
Analysis of ioindustry Policy-Evidence from Taiwan IPO Firms.
Teaching assistant for Statistical Software (Excel, SAS, R, Stata).
GPA : 4.04 / 4.3
Bachelor of Art, Economics | National Taiwan University
Presidential Awards in 2007 and 2010.
Leader, News and Academic Division of AGEC student Association.
GPA : 4.06 / 4.3
Giselle Kao
Experienced operation manager with a demonstrated history of working in luxury and fashion industry. Skilled in industry & financial analysis, customer relationship management, retail operation, and store management.
Skills
Financial & Statistic Analysis
Knowledgeable in all forms of financial management and keep advancing accounting profession through credit program. Familiar with analyzing data through statistical software.
CRM & Communication
Professional in building customers and channel relationships with high loyalty. Comfortable with implementing projects within a team or overcome barriers between departments.
Leadership & Team Building
Not only innovative to plan and execute program to maximize business but also know how to motivate colleagues by multiple methods which depends on their personality.
Experience
Salvatore Ferragamo
Store Manager May 2019 - Now
Analyze sales data, propose and implement action plan to achieve goals. Increase conversion rate from 4.5% of 2018 to 5.5% of 2019 while the eastern district of Taipei has fallen, and achieve 105% sales target since this COVID-19 year.
Ensure the highest level of customer service is provided through effective coaching, motivational activities, and successfully promote team work and maintain harmonious staff relations by team building.
Monitor customer database and ensure sales team take actions to maintain a long term relationship with customer and maximize sales opportunity.
Manage store inventory and advise on merchandising, discuss local events and customized services with marketing department.
Senteur d'OC
Regional Operation Manager Apr 2018 - Mar 2019
Master retail operation to maximize profit, react on business opportunities and challenges to maximize sales opportunities. Achieve 6% sales growth during 2Q18 - 4Q18 while our competitors were suffering depression.
Negotiate marketing cooperation to increase brand visibility and maintain good relationship with shopping mall landlords. Deal with contract renewal and new contract negociation, I marched into Mega City in Dec. 2018, and confirmed to enter Zhong Xiao SOGO in April 2019.
Responsible for recruiting, training, supervising 10 stores and 23 staff, ensure their compliance with store standards and develop their skill set. Also implement a MSP program to improve customers experience.
Propose innovative promotion plan including pricing and purchasing, and work closely and successfully cross departments and actually achieved target.
COACH
Senior Sales Agu 2015 - Feb 2018
Hired as a SA, consistently surpass standards in all metrics then got promotion in Sep 2017.
As a top sales of MK A8 store, always achieve 120% or above of sales target and were Taiwan top 10 sales in 4Q17.
Control the schedule of store inventory retreat and plan annual stocktaking.
In charge of CRM administration and support in-store events.
Responsible for men's products and find opportunities to improve sales.
Make sales analysis and report to store manager or merchandise team.
TransAsia Airways Co., Ltd.
Financial Analyst Oct 2013 - May 2015
Conducting the issuing of domestic 1st unsecured convertible corporate bonds and general meetings of shareholders.
Running cost-benefit analysis of routes and operational analysis per mouth and preparing data to report to CAA (Civil Aeronautics Administration) every half year.
Doing research for tourism/aviation industries and maintaining investor relations with security researchers, fund managers, and shareholders.
Assessing subsidiaries’ performance or TransAsia’s projects such as airplane charters, a capital increase of a land development company, and an investment of a travel website company.
MasterLink Securities Investment Advisory Co., Ltd.
Researcher Nov 2012 - Jul 2013
Running biotechnology and drugs industry market research, visited spokesmen of listed biotech companies, and assessed investment value of them.
Education
Master of Art, Economics | National Taiwan University
Master’s dissertation:
Analysis of ioindustry Policy-Evidence from Taiwan IPO Firms.
Teaching assistant for Statistical Software (Excel, SAS, R, Stata).
GPA : 4.04 / 4.3
Bachelor of Art, Economics | National Taiwan University
Presidential Awards in 2007 and 2010.
Leader, News and Academic Division of AGEC student Association.
GPA : 4.06 / 4.3