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De 4 a 6 años
6-10 años
10-15 años
Más de 15 años
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
En un mes
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
University of Brawijaya
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Computer Science
Past
Cashier @Target2009 ~ 2009
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paraeducator
En un mes
to plan community events and services. Education University or School Yuba college Marysvile ca, Sociol Work/Science • Fallbreak)-Fall 2018 High School Yuba city Alternative School / Received diploma Skills Work experience as a Retail Cashier and role in sales Basic PC knowledge/Education programs/word excell Familiarity with electronic equipment, like cash register and POS Strong communication and time management skills Customer satisfaction lessons Exceptional verbal and written communication skills Great interpersonal and social skills Strong presentation and reporting skills Excellent in handling and managing children and working with staff and parents Languages English - Professional
Desempleado
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Listo para la entrevista
A tiempo completo / No está interesado en trabajar a distancia
De 4 a 6 años
Past
Product Designer @Freelance2023 ~ Presente
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UI/UX Designer / Product Designer
En un mes
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Brigham Young University - Hawaii
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Communications, Digital Humanities , International Cultural Studies 
Product Developer @Sararose International Inc2020 ~ Presente
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Product/Project Manager
En un mes
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
華梵大學
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外國語文學系
En un mes
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
Past
Head of Business Operations @51Talk2022 ~ 2024
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Business Development, Product Manager, Project Management, Business Operations, Process Design
En un mes
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
City University of Hong Kong
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MarketingSustaining/NPI Engineering Program Manager @Foxconn Industrial Internet2022 ~ Presente
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Product Manager/ Program Manager
En un mes
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
10-15 años
Tsinghua University (北京)清華大學
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International Master of Business Administration (IMBA)Service Manager @Geekplus International Co. Ltd2020 ~ Presente
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COO or Head of Operations or Head of Sales/Business Development
En un mes
Empleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
10-15 años
Hong Kong Polytechnic University
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Bsc Hon Hotel Management
Procurement/Sales Engineer @Roresin Corp2017 ~ Presente
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Procurement/Sales Engineer
En un mes
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Empleado
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Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
銘傳大學 Ming Chuan University
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Business Administration
Past
Senior Marketing Specialist @ASUS Cloud Corporation2017 ~ 2023
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行銷企劃專員
En un mes
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
Desempleado
・
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
National Kaohsiung First University of Science and Technology
・
Applied EnglishEl plan de reclutamiento más ligero y eficaz
Busque currículums y tome la iniciativa de ponerse en contacto con los solicitantes de empleo para lograr una mayor eficacia en la contratación. La elección de cientos de empresas.
- Examinar todos los resultados de la búsqueda
- Acceso ilimitado para iniciar nuevas conversaciones
- currículos accesibles sólo para empresas de pago
- Ver dirección de correo electrónico y números de teléfono de los usuarios
Consejos de búsqueda
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Search a precise keyword combination
senior backend php
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Use quotes to search for an exact phrase
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UI designer -UX
Sólo los currículums públicos están disponibles con el plan gratuito.
Actualiza a un plan avanzado para ver todos los resultados de la búsqueda incluyendo decenas de miles de currículums exclusivos en CakeResume.
Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Situación actual
Desempleado
Progreso en la búsqueda de empleo
Professions
Marketing Operations
Fields of Employment
Publicidad, Digital
Experiencia laboral
De 4 a 6 años
Management
Ninguno
Habilidades
Idiomas
English
・
Fluido
Job search preferences
Posición
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Tipo de trabajo
A tiempo completo
Ubicación
Taipei, Taiwan, New Taipei City, Taiwan
A distancia
Interesado en trabajar a distancia
Freelance
Sí, soy un autónomo amateur.
Educación
Escuela
Fu Jen Catholic university
Mayor
Marketing
姚孟呇
Digital account manager in agencies with 4+ years experiences.
Attempting to leverage problem solving skills to help clients reach KPIs. Offering cross-media digital ad solutions and landing page optimizing suggestions.
City, TW
[email protected]
Work Experience
SHOPLINE , Senior Account manager, May 2021 ~ July 2022
primary clients: Axiom/ Joybaby/ Caltan Design/ Pets’ & design/ Doit/ Relove/ Nubra etc.
- In charge of SMB clients accounts,including FB/ Google/ LINE LAP / Criteo Ads
- Team work:
• Update & Share media product information to team
members.
- Lecturer of LINE LAP Ads of the seminar in 2021
- 2021 Renewal rate up to 90%
- Budget increase by 300% in Q2 2022-Caltan Design
AsiaPac , Account manager, Dec 2017 ~ May 2021
primary clients: Getac/BenQ /Pawbo/Xplova/IEI Corp./NCCU/Docomo Digital/SKPOS/AROMASE etc.
- Managed over 50 accounts in various industries.
- Over 92% long-term customers renewal rate in 2020.
- Google/FB/Yahoo/Line/Criteo/Yandex ads manager
- Boosted key account customer satisfaction resulting in 5.upselling annual budget by 30%
- Enquiries increased by 15% on second month (the client for students enrollment)
- Collaborated with cross-functional teams to offer better requirements gathering
想上廣告, Account manager, Sep 2016 ~ Dec 2017
primary clients: Rakuten kobo/Formosa eyewear/ Caco/Suntory TW/Yahoo/ Seba med etc.
- Managed over 20 google accounts.
- Planned Google keywords Suggestions.
- CPL dropped by 40% through FB lead ads(real estate client)
- Google ads ROAS raised by 20% after optimizing(ecommerce client)
- Cross media plan
Education
Fu Jen Catholic university, Bachelor of Business Administration (BBA), Marketing, 2010 ~ 2015
Skills
Google Ads / Facebook Ads / Google Analytics
姚孟呇
Digital account manager in agencies with 4+ years experiences.
Attempting to leverage problem solving skills to help clients reach KPIs. Offering cross-media digital ad solutions and landing page optimizing suggestions.
City, TW
[email protected]
Work Experience
SHOPLINE , Senior Account manager, May 2021 ~ July 2022
primary clients: Axiom/ Joybaby/ Caltan Design/ Pets’ & design/ Doit/ Relove/ Nubra etc.
- In charge of SMB clients accounts,including FB/ Google/ LINE LAP / Criteo Ads
- Team work:
• Update & Share media product information to team
members.
- Lecturer of LINE LAP Ads of the seminar in 2021
- 2021 Renewal rate up to 90%
- Budget increase by 300% in Q2 2022-Caltan Design
AsiaPac , Account manager, Dec 2017 ~ May 2021
primary clients: Getac/BenQ /Pawbo/Xplova/IEI Corp./NCCU/Docomo Digital/SKPOS/AROMASE etc.
- Managed over 50 accounts in various industries.
- Over 92% long-term customers renewal rate in 2020.
- Google/FB/Yahoo/Line/Criteo/Yandex ads manager
- Boosted key account customer satisfaction resulting in 5.upselling annual budget by 30%
- Enquiries increased by 15% on second month (the client for students enrollment)
- Collaborated with cross-functional teams to offer better requirements gathering
想上廣告, Account manager, Sep 2016 ~ Dec 2017
primary clients: Rakuten kobo/Formosa eyewear/ Caco/Suntory TW/Yahoo/ Seba med etc.
- Managed over 20 google accounts.
- Planned Google keywords Suggestions.
- CPL dropped by 40% through FB lead ads(real estate client)
- Google ads ROAS raised by 20% after optimizing(ecommerce client)
- Cross media plan
Education
Fu Jen Catholic university, Bachelor of Business Administration (BBA), Marketing, 2010 ~ 2015
Skills
Google Ads / Facebook Ads / Google Analytics