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4-6 years
6-10 years
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More than 15 years
營運副理 @Ace Exchange 王牌數位創新股份有限公司2022 ~ Present
・
市場開發、營運主管、專案經理
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
輔仁大學 Fu Jen Catholic University
・
企業管理
Past
Head of Business Operations @51Talk2022 ~ 2024
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and specific requirements. Director of Global Business Strategy 17LIVE Inc. JunSept 2020 Hong Kong Reason of leaving: Due to the
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
・
MarketingFinance Manager @Pak Wifi Pvt Limited2019 ~ Present
・
Account Manager
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Bahauddin Zakariya University
・
Law
Past
Marketing Manager @幫你優股份有限公司 BoniO Inc. / 閱讀優有限公司 TaaO Company Limited2021 ~ Present
・
Marketing Manager
Within one month
有效透過數位渠道操作，提升 toC 端營運各項指標。實踐數據分析並透過數據引導策略調整。 工作內容： - 品牌上市策略與產品銷售策略規劃 - 產品數位渠道策略與銷售策劃 - 預算分配及數位渠道管理 - 產品數位行銷策略規劃 - 社群經營與部落格內容
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學
・
英文學系
Past
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Within one month
led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/Commerce
Project Manager @明基電通2022 ~ Present
・
Service Manager or Project Manager or Supply Chain Manager or Purchaser
Within one month
Steven I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences. Business & Project Management Experience: 2 years as a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Yuan-Ze University
・
製造工程與經營管理系Past
Product Development Specialist @Emporium Corporation2021 ~ 2024
・
商務開發、專案管理、產品開發
Within one month
. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product specifications and devised sales strategies based on market analysis. Developed pricing strategies and formulated marketing plans for new products. Tracked and evaluated product performance, and provided training and product information to sales staff. Developed over ten brands from scratch and facilitated long-term exclusive agency partnerships. Number one biotech Inc. https://www.no1bio.com Sales representative JulSep 2021 Independently secured orders through business development initiatives. Proposed marketing strategies and cross-functional resource integration
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
北九州YMCA
・
Japanese
Past
產品管理 @二十五電訊股份有限公司2019 ~ 2024
・
使用者研究／產品管理／客戶服務
Within one month
client invoices, handling cash, and analyzing financial statements. Experienced in operating a digital marketplace, proficient in computerized office tasks. Telecommunications Industry Worked for 4 years in the telecommunications sector, last employed at Twenty-Five Telecom Co., Ltd. Held positions as Warehouse Supervisor, Data Analyst, and Network Operations, specializing in analyzing product revenue performance, tracking product profitability, and providing decision-makers with data for informed decision-making. Japanese-Owned Warehouse Served as the Quality Control Team Leader, overseeing procurement and distribution operations. Led a team of up to 3 members to complete over 100 daily
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
中國文化大學
・
財務金融學系, 商業經營學系Chief Technology Officer @Alienkingdom2020 ~ Present
・
後端，全端，技術經理
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
National Cheng Kung University
・
Computer Graphics
Senior Marketing Planner @聯合報股份有限公司 2021 ~ Present
・
行銷企劃、活動策展人、專案經理、產品經理、商務開發
Within one month
暨廣告學系學士 語言能力 Chinese（Native） English（Intermediate） Taiwanese（Fluent） Japanese（Beginner） French（Beginner） 電腦軟體技能 Trello Slack Audacity MS Office Google Office Google Trends Adobe Illustrator Adobe Photoshop 工作經歷 特里創意 ｜ 資深業務企劃 ｜Dec～ May〃主要負責活動規劃與執行，原已進行中之活動業務皆受新冠肺炎影響取消〃 品牌形象推廣企劃規劃提案 活
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
私立世新大學
・
公共關係暨廣告學系The Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management, COO, Chief Operation Officer, CEO, Chief Executive Officer
Fields of Employment
Information Services
Work experience
4-6 years
Management
I've had experience in managing 15+ people
Skills
Languages
English
・
Professional
Chinese
・
Native or Bilingual
Job search preferences
Positions
Senior Product Manager, Product Director
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
National Chengchi University
Major
Law, Anthropology
Mars Liu
6+ years startup experience/ Passionate entrepreneur/ Not afraid to get hands dirty
Product Management/ Operational Management/ Business Model Planning
Chief Executive Officer/ Chief Operating Manager/ Product Manager/General Manager
Work Experience
Glints, General Manager - Taiwan, May. 2021 - July. 2022
A series D startup backed by Persol Holdings, DCM, Lavendar Hill, Monk's Hill Ventures, Gobi Partners, Golden Equator Ventures. Glints provides career development service with global footprints across Singapore, Taiwan, Indonesia, Vietnam, Hong Kong and Malaysia with 700+ Glintstars altogether
- In charge of Taiwan BU, covering Taiwan and Northeast Asia market
- Leading teams of 40+ Glintstars, including sales, business development, business operations, marketing and HR functions
- Formulating strategy and operations management
- Managing cross-region collaborations
Key achievements:
- Achieved 900% revenue growth Q1 vs Q4 in 2021 with consistent revenue performance in 2022, which contributes to securing our Series D funding
- Set up 2 teams of consultants and team leads
- Reorganize TW BU to improve operational efficiency
- Set up Sales Training Function to shorten the ramp-up period for newbies by 50%
- Set up Talent Success Function and work with the team to provide better customer experiences
- Localized Growth Marketing Function and work with the team to create better synergies between sales and marketing teams (10x the job listing on Glints TW website/ 4x the weekly user acquisition)
- Localized HR Function and improve internal HR related systems and process with the team
- Rolled out Software Knowledge Training in TW BU uplifting the Avg. CV to Interview conversion rate from 30% to 50% (on/off-boarding guidelines setup, labor law compliance, talent acquisition team rebuilding, time-off application guide)
- Rolled out new pricing strategy which boosted +125% gross margin and delivered the highest average billing across all BUs
DreamPlayer, Chief Executive Officer & Product Director, Nov. 2019 - Apr. 2020
A digital media startup providing premium content subscription service and online streaming courses (SaaS)
Annual revenue : 60 million NTD
- Reported directly to the board of directors
- Oversaw management of 20+ employees
- Led the team to accomplish a fund-raising project generating 20 million NTD total revenue
- Executed recruitment and rebuilding of team, expanding DreamPlayer from 6 to 20+ people within 2 months
- Collaborated with the R&D team to rebuild website (in entirety) within 4 months through SCRUM methodology, delivering features including premium content subscription services, online course streaming services, a profit-sharing system and CMS, etc.
- Cooperated with the R&D team to migrate our service from a private server to AWS
YOTTA E-learning Platform, Chief Operating Officer & Product Director, Oct. 2015 - Oct. 2019
An Ed-Tech startup providing online streaming courses (SaaS) and course planning, marketing and production service
Annual revenue : 130+ million NTD
Chief Operating Officer Role：
- One of the two founding members of the company, starting everything from scratch
- Scaled the team from 6 people to 50+ people (900% growth)
- Managed 50+ employees
- Lead company to break-even in 3 years and turn profitable in the 4th (started from 0 income to 130 millions in revenue)
- Provided services to 200,000+ users and 400+ clients/teachers
- Aided company in publishing over 300 online courses and selling over 10,000 courses monthly
- Reported directly to the board of directors
- Facilitated development of new sales strategy, which increased gross margin from 20% to 35%
- Spearheaded operation development strategies and competitive/market analysis
- Set up an operation SOP and composed all documents related, which aided in the upgrade of the operational efficiency across sales, marketing, content, media production and design departments
- Supervised various departments across production, marketing, content, sales, design, product to ensure optimal performance
- Implemented a customer service process which increased the efficiency and accuracy over 200% when solving users' problems
- Business model planning/refinement
- Set up corporate organization structure
- Drafted sales kit to boost business development efficiency, as well as various contracts to meet operation needs
- Implemented a bonus program to boost salesperson's performance and morale while simultaneously making profit for the company
- Managed and planned quarterly operation budgets for every fiscal year
- Led company monthly/annual company meetings
Product Director Role：
- Cooperated with R&Ds to deliver iteration biweekly through SCRUM methodology (failure rate under 10% for 4 years)
- Collaborated with UI designers to complete product feature planning, from wireframes to mockups and prototypes in RWD
- Brainstormed new features/solutions
- Defined/planned product roadmaps and generated PRD for R&Ds
- Aided in the tracking of bugs and searched for solutions with R&Ds
- Conducted QA before every release to ensure consistent release quality
- Reviewed API documents with R&Ds
- Worked with designers to set up the CIS and build product accordingly
- Refined the product and analyzed data using various tools such as GA, SimilarWeb, SQL in both quantitive and qualitative ways to improve UX.
- Achievements:
- Delivered two major site-wide version releases including CIS reformation and hundreds of feature updates with a bounce rate lowered by 50%（60% -> 30%）
- Average purchase value per user：1000+ NTD
- Repurchase rate over 25%
- Acquired 200,000+ members (started from 0 members)
- Implemented side-wide Google Analytics tracking code to help deep dive into user behavior
- Created comprehensive learning features for students including timestamp note, discussion board, homework submission, rating system, etc
- Provided features connecting teachers with students, including bulletin board, course editing system, Q&A feature, article publishing system, etc.
- Formulated great features for a higher work efficiency in backend systems for employees including EDM system, coupon system, earning dashboards, etc.
Xwap , Co-founder & Product Manager , Oct 2014 - Sep 2015
A mobile app providing exchange of goods services on both IOS and Android platform
- Selected as one of the final 15 out of 150 teams participating in the startup competition "紫牛戰隊" held by Cheetah Mobile (NYSE：CMCM)
- Won the chance to present a six minute pitch in front of several prestigious tech company founders (Cheetah Mobile CEO, Fu Sheng/AppWorks Founder, Jamie Lin/Armorize Technologies CEO, Wayne Huang）
Skills
Product Management
- Methodologies：SCRUM, Waterfall, Kanban
- Analysis：Google Analytics, SimilarWeb, SQL, Hotjar
- Development knowledge：AWS, GCP, Postman, Chrome DevTools, Mailgun, Facebook APIs, Jenkins, Bitbucket, Cloudflare, MySQL, MariaDB
- Prototyping：Axure RP, Sketch,Figma, Invision, Xmind
- Management：Assembla, Trello, G-suite, Jira
- Basic understanding of JavaScript, PHP, CSS, HTML
Operations Management
- KPI setup
- Organization structure
- Recruiting process setup
- Sales forecasting & budget managing
- Operational process refinement
- Draft/review/revise contracts
- Customer service system
- SOP setup
Language
- English - Professional (TOEIC 990)
- Mandarin - Native
- Taiwanese - Native
Marketing, Media, Office, CRM
- Facebook Ads, FB Pixel, Google Ads, Chatbots
- Photoshop, Adobe Illustrator, Dreamweaver, Camtasia
- Excel, PowerPoint, Keynote, Word, Prezi, Slack
- Hubspot
Education
National Chengchi University, LL.B, Law, 2010 - 2014
Having been cultivated with legal training for 4 years has equipped me with strong critical thinking abilities and a highly logical mindset. My problem solving capabilities allow me to collect, organize, and categorize data, in turn, enabling me to draw conclusions through deductive and inductive reasoning.
National Chengchi University, BA, Anthropology, 2010 - 2014
Pursuing a degree in Anthropology gave me the opportunity to explore the many facets of culture, improving my intercultural communication skills, and furthered my understanding of human behavior. When faced with problems, I am able to provide multiple solutions for different concerns and reasons.
Thank you for taking the time to review my resume.
Really looking forward to the opportunity for a continued conversation regarding my qualifications in a face-to-face interview.
Mars Liu
6+ years startup experience/ Passionate entrepreneur/ Not afraid to get hands dirty
Product Management/ Operational Management/ Business Model Planning
Chief Executive Officer/ Chief Operating Manager/ Product Manager/General Manager
Work Experience
Glints, General Manager - Taiwan, May. 2021 - July. 2022
A series D startup backed by Persol Holdings, DCM, Lavendar Hill, Monk's Hill Ventures, Gobi Partners, Golden Equator Ventures. Glints provides career development service with global footprints across Singapore, Taiwan, Indonesia, Vietnam, Hong Kong and Malaysia with 700+ Glintstars altogether
- In charge of Taiwan BU, covering Taiwan and Northeast Asia market
- Leading teams of 40+ Glintstars, including sales, business development, business operations, marketing and HR functions
- Formulating strategy and operations management
- Managing cross-region collaborations
Key achievements:
- Achieved 900% revenue growth Q1 vs Q4 in 2021 with consistent revenue performance in 2022, which contributes to securing our Series D funding
- Set up 2 teams of consultants and team leads
- Reorganize TW BU to improve operational efficiency
- Set up Sales Training Function to shorten the ramp-up period for newbies by 50%
- Set up Talent Success Function and work with the team to provide better customer experiences
- Localized Growth Marketing Function and work with the team to create better synergies between sales and marketing teams (10x the job listing on Glints TW website/ 4x the weekly user acquisition)
- Localized HR Function and improve internal HR related systems and process with the team
- Rolled out Software Knowledge Training in TW BU uplifting the Avg. CV to Interview conversion rate from 30% to 50% (on/off-boarding guidelines setup, labor law compliance, talent acquisition team rebuilding, time-off application guide)
- Rolled out new pricing strategy which boosted +125% gross margin and delivered the highest average billing across all BUs
DreamPlayer, Chief Executive Officer & Product Director, Nov. 2019 - Apr. 2020
A digital media startup providing premium content subscription service and online streaming courses (SaaS)
Annual revenue : 60 million NTD
- Reported directly to the board of directors
- Oversaw management of 20+ employees
- Led the team to accomplish a fund-raising project generating 20 million NTD total revenue
- Executed recruitment and rebuilding of team, expanding DreamPlayer from 6 to 20+ people within 2 months
- Collaborated with the R&D team to rebuild website (in entirety) within 4 months through SCRUM methodology, delivering features including premium content subscription services, online course streaming services, a profit-sharing system and CMS, etc.
- Cooperated with the R&D team to migrate our service from a private server to AWS
YOTTA E-learning Platform, Chief Operating Officer & Product Director, Oct. 2015 - Oct. 2019
An Ed-Tech startup providing online streaming courses (SaaS) and course planning, marketing and production service
Annual revenue : 130+ million NTD
Chief Operating Officer Role：
- One of the two founding members of the company, starting everything from scratch
- Scaled the team from 6 people to 50+ people (900% growth)
- Managed 50+ employees
- Lead company to break-even in 3 years and turn profitable in the 4th (started from 0 income to 130 millions in revenue)
- Provided services to 200,000+ users and 400+ clients/teachers
- Aided company in publishing over 300 online courses and selling over 10,000 courses monthly
- Reported directly to the board of directors
- Facilitated development of new sales strategy, which increased gross margin from 20% to 35%
- Spearheaded operation development strategies and competitive/market analysis
- Set up an operation SOP and composed all documents related, which aided in the upgrade of the operational efficiency across sales, marketing, content, media production and design departments
- Supervised various departments across production, marketing, content, sales, design, product to ensure optimal performance
- Implemented a customer service process which increased the efficiency and accuracy over 200% when solving users' problems
- Business model planning/refinement
- Set up corporate organization structure
- Drafted sales kit to boost business development efficiency, as well as various contracts to meet operation needs
- Implemented a bonus program to boost salesperson's performance and morale while simultaneously making profit for the company
- Managed and planned quarterly operation budgets for every fiscal year
- Led company monthly/annual company meetings
Product Director Role：
- Cooperated with R&Ds to deliver iteration biweekly through SCRUM methodology (failure rate under 10% for 4 years)
- Collaborated with UI designers to complete product feature planning, from wireframes to mockups and prototypes in RWD
- Brainstormed new features/solutions
- Defined/planned product roadmaps and generated PRD for R&Ds
- Aided in the tracking of bugs and searched for solutions with R&Ds
- Conducted QA before every release to ensure consistent release quality
- Reviewed API documents with R&Ds
- Worked with designers to set up the CIS and build product accordingly
- Refined the product and analyzed data using various tools such as GA, SimilarWeb, SQL in both quantitive and qualitative ways to improve UX.
- Achievements:
- Delivered two major site-wide version releases including CIS reformation and hundreds of feature updates with a bounce rate lowered by 50%（60% -> 30%）
- Average purchase value per user：1000+ NTD
- Repurchase rate over 25%
- Acquired 200,000+ members (started from 0 members)
- Implemented side-wide Google Analytics tracking code to help deep dive into user behavior
- Created comprehensive learning features for students including timestamp note, discussion board, homework submission, rating system, etc
- Provided features connecting teachers with students, including bulletin board, course editing system, Q&A feature, article publishing system, etc.
- Formulated great features for a higher work efficiency in backend systems for employees including EDM system, coupon system, earning dashboards, etc.
Xwap , Co-founder & Product Manager , Oct 2014 - Sep 2015
A mobile app providing exchange of goods services on both IOS and Android platform
- Selected as one of the final 15 out of 150 teams participating in the startup competition "紫牛戰隊" held by Cheetah Mobile (NYSE：CMCM)
- Won the chance to present a six minute pitch in front of several prestigious tech company founders (Cheetah Mobile CEO, Fu Sheng/AppWorks Founder, Jamie Lin/Armorize Technologies CEO, Wayne Huang）
Skills
Product Management
- Methodologies：SCRUM, Waterfall, Kanban
- Analysis：Google Analytics, SimilarWeb, SQL, Hotjar
- Development knowledge：AWS, GCP, Postman, Chrome DevTools, Mailgun, Facebook APIs, Jenkins, Bitbucket, Cloudflare, MySQL, MariaDB
- Prototyping：Axure RP, Sketch,Figma, Invision, Xmind
- Management：Assembla, Trello, G-suite, Jira
- Basic understanding of JavaScript, PHP, CSS, HTML
Operations Management
- KPI setup
- Organization structure
- Recruiting process setup
- Sales forecasting & budget managing
- Operational process refinement
- Draft/review/revise contracts
- Customer service system
- SOP setup
Language
- English - Professional (TOEIC 990)
- Mandarin - Native
- Taiwanese - Native
Marketing, Media, Office, CRM
- Facebook Ads, FB Pixel, Google Ads, Chatbots
- Photoshop, Adobe Illustrator, Dreamweaver, Camtasia
- Excel, PowerPoint, Keynote, Word, Prezi, Slack
- Hubspot
Education
National Chengchi University, LL.B, Law, 2010 - 2014
Having been cultivated with legal training for 4 years has equipped me with strong critical thinking abilities and a highly logical mindset. My problem solving capabilities allow me to collect, organize, and categorize data, in turn, enabling me to draw conclusions through deductive and inductive reasoning.
National Chengchi University, BA, Anthropology, 2010 - 2014
Pursuing a degree in Anthropology gave me the opportunity to explore the many facets of culture, improving my intercultural communication skills, and furthered my understanding of human behavior. When faced with problems, I am able to provide multiple solutions for different concerns and reasons.
Thank you for taking the time to review my resume.
Really looking forward to the opportunity for a continued conversation regarding my qualifications in a face-to-face interview.