3 IT Assistants to assist over 500 users daily, offering excellent day-today support and quickly resolving problems, which led to a 25% increase in user satisfaction. ➜ Orchestrated the installation and maintenance of IT systems to ensure a 99% uptime rate and optimize system performance across diverse environments at PIA. 🎓 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 ➜ Cisco Certified Network Associate – Cisco Academy, 2019 ➜ Diploma in Information Technology (Computer Hardware) – Pakistan Institute of Management, 2020 I am always open to hearing about a new and exciting opportunities, so feel free to connect through this profile or via emai...

Supervise/ensure the project runs well until the project handover DesemberSeptember 2023 Jakarta, Indonesia Information Technology Engineer PT Titik Temu Solusindo installing, configuring, supporting and maintaining customer network device Handling IT Project MeiAgustus 2021 Cikarang, Indonesia Information Technology Engineer PT. Dalzon Chemicals Indonesia installing, supporting and maintaining new Computer hardware and software Managing email, CCTV, Absence device Managing the website and keeping internal networks running Suggesting and providing IT solutions to business and management problems Analysing and resolving faults SeptemberSeptember 2018 Jakarta, Indonesia System Engineer PT. Mitra Solusi Telematika Consult with users to determine hardware, software, and

⼒系統與消防系統。 95年亦參加MS SQL2000資料庫程式設計課程。 學歷大葉大學 DaYeh University 資訊管理臺北城市科技大學 電機系國立海山高工 電機系 技能 Word PowerPoint Excel windows Computer Hardware Help desk 手術跟刀 業務推廣 iFix 總務行政事務 總務事務維護管理 語言 English — 初階 Chinese — 母語或雙語

Escalation. Mimecast training Egnyte training. Active Directory knowledge (4-5 Years) Microsoft Entra\Azure Knowledge Replacing Servers, switches, firewalls, access points and all other IT equipment. Registry editing knowledge. Cable Management Level 1 Helpdesk Support • Standard Office Systems OctoberJuly 2023 Assisted customers calling in with any computer related issues whether it was software or hardware related. Troublehshooting OS systems, networking, Office 365 related items, copiers, VOIP-Phones, regular cell phones, server configuration, and firewalls. Assisted on the phone with any copier customers that had error codes on their devices. (Sharp, HP, and Canon

aspects : computer hardware, computer software, laptop, telephone system, video conferencing software, attendance machine system, CCTV, LAN network, Wifi network, and so on. IT Support Intern • PT.PLN (PERSERO) JuneNovember 2016 I have experience at PT PLN Central Java Distribution as an IT Support intern for about 6 month. In this company I started to do IT support stuff and started to learn about various IT field such as hardware, software, networking, etc. EducationSMK Negeri 7 Semarang Teknik Komputer dan Jaringan Skills Microsoft Office Operating Systems LibreOffice Helpdesk Service Desk Computer Software Computer Hardware...

2022 Carrying out work as IT Support in the office related to computer hardware and computer networks Carry out work as an application administrator in the financial sector, especially planning Staf IT & Support • SMK Kristen Kuala Kapuas JanuaryMay 2018 Carrying out work as an IT support technician in a school computer laboratory Carrying out work as school administration support Education Languages Universitas Lambung Mangkurat Ilmu KomputerEnglish — Beginner Indonesian — Fluent Skills Routing Swicthing Firewall Cybersecurity Data Analysis IT Infrastructure IT Support IT Hardware Windows & Linux Administrator Security Operations Center Troubleshooting Certification & Training CCNAAguna Course) CCNA Bagian 1 & 4 (Skill Academy) NSE

group policy, PW resets) O365 Support Microsoft Intune/ Azure Autopilot (enrolling devices) Provide support and resolution of various computer hardware and software issues. Have experience managing users on phone systems of: RingCentral, Talk Desk, Cisco, Microsoft Intune, and Azure Autopilot. Perform configuration of end-user PC desktop hardware, software and peripherals. Resolve end-user computer related issues via telephone, email, in person, or remotely. Ability to diagnose and resolve moderately complex IT system hardware, software, network and user issues. Ability to setup laptops, phones, and printers. Contribute to projects such as software implementation