CakeResume Talent Search

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De 4 a 6 años
6-10 años
10-15 años
Más de 15 años
Avatar of Md Danish Nasir Shaikh.
Avatar of Md Danish Nasir Shaikh.
Quality Team Leader @CreditEnable
2023 ~ Presente
Assistant Manager Training and Quality
En el plazo de dos meses
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Word
Excel
PowerPoint
Empleado
Listo para la entrevista
A tiempo completo / No está interesado en trabajar a distancia
6-10 años
MUMBAI UNIVERSITY
Commerce
Avatar of the user.
Avatar of the user.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
En un mes
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Desempleado
Abierto a oportunidades
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of Putri Astiti.
Avatar of Putri Astiti.
Human Resources Specialist @Mindo Small Business Solutions
2018 ~ Presente
HRD /HRM /HR Full function & Project Manager/HR Manager/HRBP 組織經營與策略規劃, 人力資源發展專案規劃與執行 專案性質角色,內部HR策略顧問(招聘/薪酬/訓練發展)
En un mes
relevant regulations and documentation requirements. Relationship Officer • PT PKSS (BRI Group) SeptemberJanuary 2018 Develop and nurture relationships with existing clients, understanding their needs, preferences, and objectives. Act as the primary point of contact for client inquiries, providing timely and accurate responses to their questions and concerns. Proactively reach out to clients to ensure their satisfaction with our products or services, and identify opportunities for upselling or cross-selling. Collaborate with internal teams, including sales, customer service, and product development, to address client needs and resolve issues effectively. Maintain accurate records of client...
Google Workspace
Communication
Negotiation Skills
Empleado
Abierto a oportunidades
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
Yogyakarta State University
Avatar of the user.
Avatar of the user.
Past
AP manager @Fox Factory Switzerland GmbH, Taiwan Branch
2017 ~ 2024
Finance and Accounting Staff
En un mes
Oracle
Microsoft Office
Desempleado
Abierto a oportunidades
A tiempo completo / Interesado en trabajar a distancia
10-15 años
University of Calgary
ESL
Avatar of the user.
Avatar of the user.
Retail Sales Associate @Automobili Lamborghini Store
2021 ~ 2023
Sales Associate
En seis meses
Sales techniques
Sales forecasting and Reporting
CRM Software Management
Empleado
A tiempo completo / No está interesado en trabajar a distancia
6-10 años
The Higher Institute for Tourism and Hotels (EGOTH) in Alexandria
85%
Avatar of Richard Sirait.
Avatar of Richard Sirait.
Past
Marketing @CV. Andiga Motor
2023 ~ 2023
Supervisor Customer service
En seis meses
Richard Sirait Jln. Orde Baru NoMEDAN [email protected] Summary Inovatif, Berpikiran maju, profesional dalam bekerja untuk memajukan karir saya serta membantu memajukan kualitas perusahaan dengan skill yang ada, berfokus dan Berdedikasi dan termotivasi untuk bergabung dengan perusahaan yang dikenal dan Secara konsisten berusaha untuk sangat baik untuk menegakkan kebijakan, prosedur dan regulasi. Pengalaman Kerja Executive Business Manager • PT. Inter Pan Pasifik Futures AprilPresent 1. Mengawasi transaksi keuangan setiap hari. 2. Memberikan update harga saham setiap saat kepada investor. 3. Menjalin kerjasama dengan investor dari berbagai kalangan. Supervisor Landside
Microsoft Office
Communication
Hardworking
Desempleado
A tiempo completo / Interesado en trabajar a distancia
10-15 años
smk immanuel medan
Otomotive
Avatar of Helen Vania.
Avatar of Helen Vania.
Analis Kredit @PT. BPR Bintara Pratama Sejahtera
2022 ~ Presente
Analis Kredit
Más de un año
dan bulanan Admin Kredit • Melaksanakan kegiatan administrasi kredit • Membuat PO untuk kendaraan ke dealer serta melakukan koordinasi dengan pihak dealer • Menyiapkan berkas untuk akad kredit • Bertanggung jawab atas serah terima agunan yang diberikan dari/ke debitur • Bertanggung jawab dalam melakukan pengarsipan agunan • Melakukan input database kredit pada system corebanking Customer Service • PT. BPR Bintara Pratama Sejahtera MeiMei 2020 Job desk : • Membuat berbagai administrasi bank seperti mencetak buku tabungan, mencetak bilyet deposito • Memberikan pelayanan pembukaan dan penutupan rekening • Memberikan penjelasan serta melakukan penawaran mengenai produk bank • Menerima pertanyaan dan keluhan dari nasabah dan berusaha memberikan so...
Customer Service
Membuat Laporan
MS Power Point
Empleado
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
Universitas Krisnadwipayana
Akuntansi
Avatar of Hsiao-Jen Cheng.
Avatar of Hsiao-Jen Cheng.
Project Manager Technical Support @BenQ Corporation
2019 ~ Presente
Pre-sales/Technical Support
En un mes
manager and project manager for technical support in consumer electronics and information communication technology. Good at B2B and B2C customer service and success with brand thinking for product and project issues. Specialist in team communication, technical troubleshooting, issue verification, vendor management, new product introduction, and coaching for product service, etc. Taipei City, Taiwan Work Experience Project Manager Technical Support BenQ Corporation • JunePresent Providing suggestion for technical and product issue and managing after-sale service operation to and for regional offices for B2B and B2C consumers. Excellence in customer success and service with brand thinking. Specialist
Educational Training
Customer Service
Troubleshooting
Empleado
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Fu Jen Catholic University
English Language and Literature
Avatar of Matt O'Connor.
Avatar of Matt O'Connor.
Founder VP @Outperforms
Consultant or Account Executive
Más de un año
relationship manager, prospecting using lead generation, CRM, marketing automation, and cold calling Outperforms - Founder JanAug 2019 Founder of startup platform using advanced data and metric driven testing for B2B recruiting. Cincinnati Bell - Sr Field Representative AugOct 2016 Generated (highest on team) $3mm ARR revenue due to strong communication and customer retention Ranked #1 or #2 sales & marketing performer from 2006 toteam of 25 to 35 sales reps) Recipient of President’s Club Award (Designated for top sales in company) for 2010, 2011, 2012 Helped increase team sales by 60% (+$10mm) by outperforming sales quotas & increasing team
Sales & Marketing
Sales
Sales & Customer Service
A tiempo completo / Interesado en trabajar a distancia
Más de 15 años
Sinclair
Business
Avatar of Ruth Amisi MITA.
Avatar of Ruth Amisi MITA.
Analyst, Back office Processing, COGS-Global Service @Deel
2023 ~ Presente
Human Resources
En un año
Create custom reports and analyze large amounts of information to support mandatory reporting, day-to-day, and ad hoc business needs. Solve any client problems that may arise during the onboarding stage and collaborate closely with internal teams such as Sales, Support, Operations, Product, and Engineering to deliver outstanding customer experience. To continuously improve the onboarding process Risk, support and Onboarding Specialist Zepz NovemberMay 2023 Remote Overall Purpose: Support the business to mitigate litigation risks via user protection services Additional role to the Customer Care Representative duties. Provide frontline user protection support for Sendwave app users.
MS Office
Zendesk
JIRA
Empleado
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
University of Nairobi
Human Resources Management/Personnel Administration, General

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Más de un año
Hospitality/Customer Service
PizzaBurg
2019 ~ 2020
Dhaka, Bangladesh
Professional Background
Situación actual
Progreso en la búsqueda de empleo
Professions
Customer Service / Support
Fields of Employment
Hotel
Experiencia laboral
De 4 a 6 años experiencia laboral (1-2 años relevante)
Management
I've had experience in managing 10-15 people
Habilidades
Word
Communication Skills
Positive Attitude
Honesty and integrity.
Hard Working
Adaptability
Critical Thinking
Problem Solving
Handling Pressure
Teamwork
Idiomas
English
Fluido
Bengali
Nativo o bilingüe
Hindi
Intermedio
Job search preferences
Posición
Tipo de trabajo
A tiempo completo
Ubicación
A distancia
No está interesado en trabajar a distancia
Freelance
No.
Educación
Escuela
Bangladesh University of Business & Technology
Mayor
English Literature
Imprimir

Meer Al Waly Islam Bijoy

Hardworking Waiter with 1 years of experience and solid background in food service field.
Motivated retail professional with 4 years of experience with strong sales, customer service and problem-solving abilities.

  Dhaka, Bangladesh    

Work Experience

May 2019 - March 2020

Waiter/Server

PizzaBurg

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.Greeted customers, answered questions and recommended specials.Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.Resolved customer concerns with friendly and knowledgeable service.

April 2015 - April 2019

Sales Executive

Colors (Clothing Shop)

Performed stock processing by filling and stocking floor racks and backstock racks.Followed company standards for merchandise presentation and planograms of best apparel and displays.Communicated item availability with retail team members and shoppers.Recommended merchandise to customers based on needs and preferences.Educated customers on product and service offerings.Demonstrated products to customers, discussed features and redirected objections to capture sales.

Education

Bangladesh University of Business & Technology

English Literature

2016 - 2021

Sharoj International School and College

Business Studies

2013 - 2015

Sharoj International School and College

Business Studies

2011 - 2013

Skills


  • Word
  • Communication Skills
  • Positive Attitude
  • Honesty and integrity.
  • Hard Working
  • Adaptability
  • Critical Thinking
  • Problem Solving
  • Handling Pressure
  • Teamwork

Languages


  • English — Fluent
  • Bengali — Native or Bilingual
  • Hindi — Intermediate
Resume
Perfil

Meer Al Waly Islam Bijoy

Hardworking Waiter with 1 years of experience and solid background in food service field.
Motivated retail professional with 4 years of experience with strong sales, customer service and problem-solving abilities.

  Dhaka, Bangladesh    

Work Experience

May 2019 - March 2020

Waiter/Server

PizzaBurg

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.Greeted customers, answered questions and recommended specials.Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.Resolved customer concerns with friendly and knowledgeable service.

April 2015 - April 2019

Sales Executive

Colors (Clothing Shop)

Performed stock processing by filling and stocking floor racks and backstock racks.Followed company standards for merchandise presentation and planograms of best apparel and displays.Communicated item availability with retail team members and shoppers.Recommended merchandise to customers based on needs and preferences.Educated customers on product and service offerings.Demonstrated products to customers, discussed features and redirected objections to capture sales.

Education

Bangladesh University of Business & Technology

English Literature

2016 - 2021

Sharoj International School and College

Business Studies

2013 - 2015

Sharoj International School and College

Business Studies

2011 - 2013

Skills


  • Word
  • Communication Skills
  • Positive Attitude
  • Honesty and integrity.
  • Hard Working
  • Adaptability
  • Critical Thinking
  • Problem Solving
  • Handling Pressure
  • Teamwork

Languages


  • English — Fluent
  • Bengali — Native or Bilingual
  • Hindi — Intermediate