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Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
En un mes
CRM software
Microsoft Office
Zendesk
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
University of Brawijaya
Computer Science
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Procurement/Sales Engineer @Roresin Corp
2017 ~ Presente
Procurement/Sales Engineer
En un mes
Analysis
Intercultural Communication
Business Administration
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
銘傳大學 Ming Chuan University
Business Administration
Avatar of 黃婉綺.
Avatar of 黃婉綺.
Past
Overseas Sales @Lines & Tendency Corporation (Food material trading company)
2020 ~ 2023
Product Manager/Project Manager/Pre-Sales/Sales/Procurement
En un mes
well-known brands from FMCG field and tobacco industry in third party auditing. Merchandising project execution in Personal Care Stores channel, monitoring 13+ clients on weekly basis. Data collection from the market field and analysis the sales performance on monthly basis reporting the customer. Established customer loyalty program to build greater customer service experience. 6. Client complaint. 7. Field marketers project training. Achievements: Monitoring 16 projects at once in 3 difference selling channels on weekly basis. (PCS, GT, Hyper) Leading team of 9 auditors island-wide in fulfilling muiltiple projects
Communication
Sales & Customer Service
Business Development
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
National Taiwan University of Science and Technology
MBA
Avatar of Roger Snook Jr.
Avatar of Roger Snook Jr.
Manager in Training @Cici's
2024 ~ Presente
Manager
En un mes
members. Built sales forecasts and labor schedules to reflect desired productivity goals. Marketing & Hospitality Director • Chick-fil-A-Franchise MarchDecember 2017 Collaborated with the leadership team to develop increased outside catering sales of over 80% for Qby developing new business relationships in the community. Initiated a new VIP loyalty program by engaging personally with frequent guests of the restaurant. Crafted and executed marketing strategy and budget for two multi-million dollar Chick-fil-A franchise locations. Collaborated with the Leadership Team to reach quarterly and annual sales and performance goals. Develop...
Microsoft Office
Empleado
Listo para la entrevista
A tiempo completo / No está interesado en trabajar a distancia
6-10 años
Eastern Nazarene College
Communications
Avatar of PlaycrocoCasino.
-
En un mes
chance to win by combining ability, strategy, and luck. Knowing which games have the highest odds of winning may take your gambling experience to the next level, whether you're an experienced pro or just starting out. A reward system for our valued customers The purpose of our loyalty programme is to recognise and reward our most devoted and passionate players. Playcroco Casino https://cardsrealm.com/en-gb/articles/play-croco-casino-a-place-where-individuals-can-grow-rich-at-the-click-of-a-mouse appreciates our loyal customers and works
Communication
En el servicio militar
Listo para la entrevista
A tiempo completo / Sólo a distancia
Más de 15 años
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1
En el plazo de dos meses
what makes Q7 Casino stand out in terms of payment efficiency as we examine the variables that contribute to its expanding popularity among online casino lovers. Speedy resolution In this digital age, the ease and speed with which transactions are executed has a significant impact on customer satisfaction and loyalty, particularly in the online gambling industry. Players appreciate the excitement of the game and want to stay up with the rapid pace, hence Q7 Casino https://www.thexboxhub.com/responsible-gambling-at-q7-casino-australia-balancing-fun-and-accountability/ and similar platforms
Excel
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
Más de 15 años
Avatar of Joseph Voxone.
Avatar of Joseph Voxone.
Past
Full-stack Developer @Nirmalab
2019 ~ Presente
Front-End / Back-End / Full Stack Web Developer
En un mes
high-quality products that meet client needs. Graphic Designer • Nirmalab JanuaryPresent • Design pamflet brochure, feed or story instagram @keopieatdrink. • Design catering service pamflet brochure for CV. Sahabat Jaya Katering. Consumer Go Direct - IT Developer • PT.Japfa Comfeed Indonesia NovemberJanuary 2024 Responsibilities: • Developed the Japfa Loyalty Membership system by outlet using IONIC 6 with Vue.js 3 and Node.js Express. • Mentored and trained interns in software development, teaching them collaboration skills and the fundamental processes of Japfa's front-end development. Impact: • Shared expertise with IT colleagues regarding Node.
Desempleado
Listo para la entrevista
A tiempo completo / Sólo a distancia
De 4 a 6 años
Sekolah Tinggi Teknik Surabaya
Business Information System
Avatar of Kumar Divyaprakash.
Avatar of Kumar Divyaprakash.
Regional Key Account Manager SaaS & - West India @Work Store Limited
2023 ~ Presente
Area sales manager & Regional sales manager Key Account Manager
En el plazo de dos meses
JanuaryPresent Regional Key Account Manager SaaS & - West India Work Store Limited * Assuming additional key responsibilities of new categories during the Regional Head's absence, including onboarding new clients, Retention and renewal, overseeing revenue growth and post-sales services for strategic key accounts in West India. * Spearheading new SaaS-based loyalty program for the West region, secured partnerships with major clients adding 5Cr+ annual business potential. * Discuss and plan ideation and conceptualization of program development, including process optimization with the KDMs. * Boosted revenue by strategically promoting Dyson's Capex business and lighting products within key accounts.
Microsoft Office
Excel
Communication
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
ITM Group of Institutions
Marketing
Avatar of the user.
Avatar of the user.
Senior CRM project manager @Wunderman Thompson France
2023 ~ Presente
Digital marketing Project manager
En seis meses
Marketing
Digital Marketing
Project Management
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
University of Paris I: Panthéon-Sorbonne
Commerce international
Avatar of Okis Chuang.
Avatar of Okis Chuang.
Engineering Manager @foodpanda
2022 ~ Presente
Director Of Engineering
En un mes
strategies. This capability proved invaluable in refining our team's thought processes. - A team direct report Experience Engineering Manager • Delivery Hero (foodpanda) - AugustDecember 2023 I helped people to enjoy food easier as well as to love and to be addicted to our product To foster growth and customer loyalty through exceptional subscription product offerings, orchestrated a multidisciplinary team of 10 engineers to drive subscription growth for our delivery platform products by executing OKRs. Efficiently deployed subscription models across 6 European countries, yielding a 160k subscriber boost and cutting subscription rollout time by 50%, achieving two-country launches
Microservices Architecture
Scalability Design
Database design
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
10-15 años
National Central University
Computer Information Management

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
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En un año
Operation Lead
Logo of Decathlon Taiwan 台灣迪卡儂.
Decathlon Taiwan 台灣迪卡儂
2020 ~ 2022
Taipei, 台灣
Professional Background
Situación actual
Empleado
Progreso en la búsqueda de empleo
Professions
Sales Team Lead, Project Manager, Operations Manager
Fields of Employment
Retail, Software, Organización / Gestión
Experiencia laboral
De 4 a 6 años experiencia laboral (1-2 años relevante)
Management
I've had experience in managing 5-10 people
Habilidades
甲種職業安全衛生業務主管
EMT-1(初級救護技術員)
People Management
Lifecycle Management
Project Management
Idiomas
English
Fluido
Chinese
Nativo o bilingüe
Job search preferences
Posición
PM/產品經理/專案管理
Tipo de trabajo
A tiempo completo
Ubicación
台灣台北
A distancia
Interesado en trabajar a distancia
Freelance
Sí, soy un autónomo amateur.
Educación
Escuela
中央大學
Mayor
企業管理學系
Imprimir
Molly • Mao Yen CHANG
+886 921 410 919 • Taipei Taiwan • [email protected]  • 

5 years of solid experience in the field of the sports industry and sales team leading.
Proven track record of turning risky profiles into potential, conflict management, and assisting unfit employees to leave with gratitude.
Cross-cultural experience across Australia, Japan, and China, show the adaptability, flexibility, and communication capability

Work Experience

2017 - Now • Decathlon Retail

• 2020 - Now: Department / Operation Leader 

  • Recruit, coach, and develop an 8-12 people team which contributes 60% turnover in store.
  • Responsible for talent and human power forecast with experience in end-to-end HR functions.
  • Strong relationship management skills; ability to provide consultative advice to business leaders, and to interact with senior leaders 
  • Have the lowest human turnover rate among 19 stores in 2021. The result of the 2022 Q1 and Q2 TEAMMATES BAROMETER ranks the top by inspiring the whole team to build up a satisfying and continuously improving environment. 
  • Be the most productive store in the 1st opening year compared with the stores of a similar size. Reduce 30% of human power by developing cross-function training and downsizing without evacuation.

• 2018 - 2020: Reginal Sport Project Leader

  • Led the Taipei diving sport sales from negative to 22% turnover growth from 2018 to 2020(average was 17%) by targeting users and inspiring their interest via experience events, in-store testing zones, social media, etc. 
  • Executed 10+ events of different scales(in-store and national, internal and external partnerships) and Japan opening project, ensured the resources were well allocated, fulfilled the KPIs, and continuous improvement process.    
  • Implemented a new business model by convincing the supply, finance, and legal team of the potential of rental service and reached the break-even point in a half year with 100% user satisfaction. 

• 2017 - 2018: Intern
  • Attended the big China area annual meeting as the only intern on the 10 people Taiwan team. Collected the national feedback to deliver local needs to the regional team and held the conference in Taiwan to develop the local strategy based on the latest information. 
  • Launched projects such as a national staff experience database and sports map collection.

2017 3 - 6 • DiDi (Shanghai) Marketing Intern

• Cooperated with senior management including maintaining external partnerships to increase user loyalty on social media, creating the highest monthly reading times twice, and accumulating over 10 thousand readerships on WeChat by completing 10+ projects of resource exchange.

2015 7 - 8 • UnitedAdvertising AE Intern

• Collaborated with senior management on weekly competitive analysis, TV advertisements, and post-shooting. Clients included KFC and CMC.

Education


  • National Central University, TW, BS in Business Administration,2014 - 2018 
    Organization/Awards: Minister of Activity Department of NCUBA, Academic Excellence Award 
  • Fudan University, CN (exchange program), BS in Business Administration,2017 

Personal


  • TOEIC 925
  • Occupational safety and health managers-Class A (2022/04) 
  • Gap year in Australia, Work exchange in Japan, and Exchange program in Cina
  • Enjoy scuba diving, snowboarding, and triathlon(LOVE to travel for them)
  • Interested in Coaching, psychology, and management readings


Resume
Perfil
Molly • Mao Yen CHANG
+886 921 410 919 • Taipei Taiwan • [email protected]  • 

5 years of solid experience in the field of the sports industry and sales team leading.
Proven track record of turning risky profiles into potential, conflict management, and assisting unfit employees to leave with gratitude.
Cross-cultural experience across Australia, Japan, and China, show the adaptability, flexibility, and communication capability

Work Experience

2017 - Now • Decathlon Retail

• 2020 - Now: Department / Operation Leader 

  • Recruit, coach, and develop an 8-12 people team which contributes 60% turnover in store.
  • Responsible for talent and human power forecast with experience in end-to-end HR functions.
  • Strong relationship management skills; ability to provide consultative advice to business leaders, and to interact with senior leaders 
  • Have the lowest human turnover rate among 19 stores in 2021. The result of the 2022 Q1 and Q2 TEAMMATES BAROMETER ranks the top by inspiring the whole team to build up a satisfying and continuously improving environment. 
  • Be the most productive store in the 1st opening year compared with the stores of a similar size. Reduce 30% of human power by developing cross-function training and downsizing without evacuation.

• 2018 - 2020: Reginal Sport Project Leader

  • Led the Taipei diving sport sales from negative to 22% turnover growth from 2018 to 2020(average was 17%) by targeting users and inspiring their interest via experience events, in-store testing zones, social media, etc. 
  • Executed 10+ events of different scales(in-store and national, internal and external partnerships) and Japan opening project, ensured the resources were well allocated, fulfilled the KPIs, and continuous improvement process.    
  • Implemented a new business model by convincing the supply, finance, and legal team of the potential of rental service and reached the break-even point in a half year with 100% user satisfaction. 

• 2017 - 2018: Intern
  • Attended the big China area annual meeting as the only intern on the 10 people Taiwan team. Collected the national feedback to deliver local needs to the regional team and held the conference in Taiwan to develop the local strategy based on the latest information. 
  • Launched projects such as a national staff experience database and sports map collection.

2017 3 - 6 • DiDi (Shanghai) Marketing Intern

• Cooperated with senior management including maintaining external partnerships to increase user loyalty on social media, creating the highest monthly reading times twice, and accumulating over 10 thousand readerships on WeChat by completing 10+ projects of resource exchange.

2015 7 - 8 • UnitedAdvertising AE Intern

• Collaborated with senior management on weekly competitive analysis, TV advertisements, and post-shooting. Clients included KFC and CMC.

Education


  • National Central University, TW, BS in Business Administration,2014 - 2018 
    Organization/Awards: Minister of Activity Department of NCUBA, Academic Excellence Award 
  • Fudan University, CN (exchange program), BS in Business Administration,2017 

Personal


  • TOEIC 925
  • Occupational safety and health managers-Class A (2022/04) 
  • Gap year in Australia, Work exchange in Japan, and Exchange program in Cina
  • Enjoy scuba diving, snowboarding, and triathlon(LOVE to travel for them)
  • Interested in Coaching, psychology, and management readings