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4-6 tahun
6-10 tahun
10-15 tahun
Lebih dari 15 tahun
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Past
Customer Service @HIGOGAME PTE LTD
2023 ~ 2023
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員,總機接待人員,秘書,國外業務
Dalam dua bulan
PowerPoint
Excel
Word
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Universitas Prima Indonesia
HUMAN RESOURCES MANAGEMENT
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Avatar of the user.
Past
Customer Service Representative @GraPARI Telkomsel
2021 ~ 2023
Administration Staff and Customer Service
Dalam enam bulan
Word
Excel
Microsoft Office
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Universitas Putra Indonesia (UNPI)
Manajemen
Avatar of Tameka Harris.
Avatar of Tameka Harris.
Past
Sr. Customer Service Representative @United Health Group
2023 ~ 2024
Email and Customer Support Specialist
Dalam satu bulan
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Word
Excel
Java
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
University of Phoenix
Business Administration and Management
Avatar of John Michael C. Sorbito RN.
Avatar of John Michael C. Sorbito RN.
Past
Assistant Accounting Finance Manager @Vacation Homes 365
2019 ~ Sekarang
Administration Staff and Customer Service
Dalam satu bulan
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities
Microsoft Office
Google Drive
PowerPoint
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Carlos Hilado Memorial State University
Education
Avatar of Md Danish Nasir Shaikh.
Avatar of Md Danish Nasir Shaikh.
Quality Team Leader @CreditEnable
2023 ~ Sekarang
Assistant Manager Training and Quality
Dalam dua bulan
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Word
Excel
PowerPoint
Sudah bekerja
Siap untuk wawancara
Full-time / Tidak tertarik bekerja jarak jauh
6-10 tahun
MUMBAI UNIVERSITY
Commerce
Avatar of Sage Hollingsworth.
Avatar of Sage Hollingsworth.
Past
Information Desk Receptionist @West Jefferson Medical Center
2014 ~ 2017
Customer Service Representative
Dalam satu bulan
Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
Emotional Intelligence
Case Management
HIPPA
Tidak bekerja
Siap untuk wawancara
Full-time / Hanya bekerja jarak jauh
6-10 tahun
Jospeh S. Clark Preparatory
*
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sales @PT Mitsubishi Motors Kramayudha Indonesia
2021 ~ Sekarang
Administrator, Virtual Assistant, Customer Service
Dalam satu bulan
Word
Canva
Java
Sudah bekerja
Siap untuk wawancara
Paruh waktu / Tertarik bekerja jarak jauh
10-15 tahun
Institut Teknologi Sepuluh Nopember
sistem informasi
Avatar of Kayeta Atmajaya Rosalinda Wonga Waldani.
Avatar of Kayeta Atmajaya Rosalinda Wonga Waldani.
Past
Tim Antar @Byebeli
2023 ~ Sekarang
Public Relation, Marketing, Admin, Kasir, Customer Service
Dalam satu bulan
has given me the ability to learn and improve in the world of work, such as mass communication, teamwork, time management, leadership, problem solving, decision making, contributing to long term plans. Work Experience Delivery Team • Byebeli MeiPresent | Jakarta | Part Time Picking up and delivering the unit rented by the customer Contacting the customer regarding the rented unit. Beautician • Unicare Aesthetic Clinic JuniPresent | Jakarta | Full Time Recommend beauty products to consumers and analyse their needs Educate consumers about the risks associated with medical procedures and how to manage them Provide the best service to consumers Communicate with patients about
Excel
Canva
Microsoft Office
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Universitas Mercu Buana
Broadcasting
Avatar of Seisyuku Mi.
Avatar of Seisyuku Mi.
專案經理 @公司保密
2022 ~ Sekarang
行銷企劃主管、創意總監、策展人、專案經理
Dalam satu bulan
Seisyuku Mi 行銷經理人與業務轉型教練 New Taipei City, Taiwan 您好,我是一位行銷及商業開發領域主管/顧問,擁有豐富的職涯經驗。 曾主導線上遊戲、快銷FMCG和3C家電領域的行銷策略,並以講者和作家身份在電視和雜誌討論時下趨勢。 職涯歷程涵蓋B2B2C和B2C品牌
Customer Service
IT Service Management
Communication Skills
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
Lebih dari 15 tahun
淡江大學 Tamkang University
資訊管理
Avatar of 黃婉綺.
Avatar of 黃婉綺.
Past
Overseas Sales @Lines & Tendency Corporation (Food material trading company)
2020 ~ 2023
Product Manager/Project Manager/Pre-Sales/Sales/Procurement
Dalam satu bulan
Projects owner of two well-known brands from FMCG field and tobacco industry in third party auditing. Merchandising project execution in Personal Care Stores channel, monitoring 13+ clients on weekly basis. Data collection from the market field and analysis the sales performance on monthly basis reporting the customer. Established customer loyalty program to build greater customer service experience. 6. Client complaint. 7. Field marketers project training. Achievements: Monitoring 16 projects at once in 3 difference selling channels on weekly basis. (PCS, GT, Hyper) Leading team of 9 auditors island-wide
Communication
Sales & Customer Service
Business Development
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
National Taiwan University of Science and Technology
MBA

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
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Dalam satu bulan
行銷副理
Logo of 愛卡拉互動媒體股份有限公司.
愛卡拉互動媒體股份有限公司
2021 ~ Sekarang
Taipei City, 台灣
Latar Belakang Profesional
Status sekarang
Sudah bekerja
Tahap pencarian kerja
Siap untuk wawancara
Profesi
Marketer, Brand Marketer, Marketing Director
Bidang Pekerjaan
Jaringan Komputer, AdTech / MarTech, Marketing / Komunikasi
Pengalaman Kerja
4-6 tahun
Management
Saya berpengalaman mengelola 1-5 orang
Keterampilan
Google Analytics
Sales & Marketing
Photoshop
PowerPoint
Word
SEO
Content Marketing
Editing
Content Writing
keyword planning
Google Data Studio
Canva – Designing Tool
Ahrefs
SEO Copywriting
B2B Marketing
B2C Marketing
website planning
GA4
Google Drive
Excel
Microsoft Office
Communication
Looker Studio
Budget Management
Marketing Strategy
Marketing Communication
Bahasa
English
Profesional
Chinese
Bahasa ibu atau Bilingual
Preferensi Pencarian Pekerjaan
Jabatan
品牌專案企劃、網路行銷企劃、數位行銷企劃
Tipe Pekerjaan
Full-time
Lokasi
台灣台北
Bekerja jarak jauh
Tertarik bekerja jarak jauh
Freelance
Ya, saya adalah freelancer amatir.
Pendidikan
Institusi Pendidikan
臺北市立大學
Jurusan
英語教學系
Cetak

林孟嫻 (Naomi Lin)
超過 5 年整合行銷與專案策略經驗,善於跨部門溝通、協作與專案管理,以邏輯和創意超越一切挑戰。
Contact: [email protected]

【專業能力】 
  • 英語能力:多益 955 分,曾任台大英語辯論賽裁判 
  • 產品與市場數據分析:GA4, Ahrefs, SimilarWeb, Hotjar, Google Looker Studio 圖表串接與分析
  • 行銷策略與規劃:行銷 KPI 制定、預算管理與規劃、SEO 與內容行銷、數位廣告規劃與分析 (Google Ads, Meta Ads)、
    網站規劃與內容設計、廣告素材設計 (Canva)、EDM 行銷 (Mailchimp)、實體 & 線上活動規劃與主辦
作經歷】
愛卡拉互動媒體股份有限公司KOL Radar ( 亞太最大 AI 網紅平台 )|行銷副理|
2021.03 - 在職中 
( 2023.02 升為行銷主任、2024.02 升為行銷副理 ) 
  • 負責 KOL Radar 整體行銷,替品牌導入 1.8 萬+ 筆品牌企業名單,創造近千萬商業名單價值。 
    • 行銷策略與跨部門合作:分析產品、受眾與市場痛點,並規劃成效追蹤與分析機制,定期與 6 部門 (業務、
      產品、公關等 )團隊跨部門會議,全面掌握市場狀況、並優化行銷整體策略、有效整合跨部門資源。
    • 廣告策略與規劃:零到一負責五國 ( 台、新、馬、越、泰 ) 全年預算規劃、KPI 制定、市場分析與素材製作,
      投放平台包含 Google、Meta (FB/IG)、LinkedIn 等,使廣告名單數 YoY 成長 590%、CPL YoY 降低 35%。
    • SEO 與官網規劃:使用 GA4、GDS、Tableau 等工具分析關鍵字趨勢、SEO 與官網成效,並負責官網 SEO
      的整體策略與 KPI 規劃,與產品、設計、公關等多部門溝通與協作,半年使官網 PV 成長 55%。
    • 媒體與外部夥伴開發:擔任品牌窗口,與數位時代、美麗佳人、媽媽寶寶等知名媒體洽談、合作大型數據與採訪
      專案,並談進與 Shopline、Cyberbiz 等外部組織的活動合作,免費創造 30+ 篇媒體曝光與業務開發機會。
    • 品牌實體與線上活動:主辦 10+ 場線上下活動,包含兩場 300-400+ 人的品牌實體座談會。負責活動規劃、
      講者邀請、行銷宣傳、報名流程設計與管理等所有項目,帶領 10 人團隊執行活動,活動滿意度超過九成。
    • 產業數據白皮書與媒體合作:製作 10+ 份針網紅與社群洞察報告,執行趨勢研究、數據分析、報告製作、
      行銷宣傳等所有流程,導入近萬筆品牌企業名單 ( 創造約 500 萬+ 名單價值 )。
貝殼放大股份有限公司 ( 亞洲最大群眾集資顧問公司 )|集資專員|2019.05 - 2020.08
  • 主導社會議題、文化創意等多件海內外集資的整體行銷與策略,總集資金額超過 860 萬,累積超過 3,000 位贊助人。
    • 專案策劃與跨部門協作:擔任集資案窗口與負責人,進行受眾及產品市場研究、制定整合性行銷策略與 KPI、
      規劃集資各階段目標與回饋方案,並與公關、產品、設計、影音、廣告團隊跨部門溝通、協作。
    • 市場調研及預熱:問卷進行市場預熱與調查調查,同時創建 Chatbot 和 FB 社團以集結有感受眾。
      曾替性平組織以 CPA $0.25、問卷完成率 37% 的成績獲得 3,700+ 份行銷名單
    • 網站企劃與文案:企劃並撰寫集資網站,與工程及設計跨部門合作,並使用 GA 及 Hotjar 分析用戶行為,
      以進行 UI 及 UX 優化 (
      網頁一網頁二)。

宏林跨媒體整合行銷公司 ( 全方位行銷代理商 )|專案企劃與文案執行|2018.03 - 2019.04 

  • 負責國際級電商、快時尚、餐飲業等客戶之 360 度行銷企劃,執行近百萬的行銷預算。 
    • 品牌與行銷企劃:分析客戶 USP 與目標客群,以設定品牌風格與行銷調性。曾以節慶貼文替數位媒體
      提升 300% 的粉專自然觸及(貼文);也為眼鏡品牌設計官網,獲得粉絲好評網站)。
AmazingTalker ( 台灣最大線上家教平台 )|SEO 與內容行銷實習生|2017.09 - 2018.01 

  • 制定 SEO 策略並規劃官網內容,2 個月提升官網 13%(2 萬+)自然月流量。 
    • 關鍵字研究與策略:以 Ahrefs 及 Google Ads 分析目標族群的慣用關鍵字、搜尋習慣與熱度。
    • 官網內容企劃:設計符合使用者需求和 SEO 策略的優質內容,佔據 20+ 個 Google 熱門關鍵字前三頁。
【學習經歷】
臺北市立大學 英語教育學系 ( 書卷獎得主 )|2013.09 – 2018.01
  • 書卷獎得主:排名 1/30,總 GPA 3.8,並自主跨校修習台大與北商大的英語商務課程 
  • 美國交換生:喬治亞學院與州立大學,修習行銷相關課程(2017.08 – 2017.12)

MENG HSIEN (Naomi) LIN

 "5+ years of experience in digital marketing and branding. A dedicated team player and problem-solver."

Contact: [email protected]


【Professional Skills】 

  • English Proficiency: TOEIC 955 / Invited Debate Coach at NTU English Debate Competition 
  • Web Data & User Analysis: GA4, Ahrefs, SimilarWeb, Hotjar, Google Looker Studio (Data Visualization & Analysis)
  • Marketing Planning & Strategy: KPI Planning, Budget Management, SEO & Content Markting, Online Ad Planning, Website Planning, Visual Design (Canva), EDM Marketing (Mailchimp), Online & Offline Event Management

Work Experience】

 iKala KOL Radar (Asia-Pacific's Largest Influencer Platform)|2021.03 - Present |   Deputy Marketing Manager (Promoted from Supervisor in 2023.02)

  • Marketing Strategy and Cross-Team Collaboration: Analyzed product and market pain points. Led cross-functional meetings with Sales, Product, and PR teams to optimize marketing strategies and integrate cross-functional resources.
  • Ad Planning & Management: Managed the annual budget planning, advertising strategy, content production, and performance analysis across 5 countries (Taiwan, Singapore, Malaysia, Vietnam, Thailand) on platforms including Google, Meta, LinkedIn. Achieved a YoY growth of 590% in lead gen and a YoY reduction of 35% in cost per lead (CPL). 
  • SEO and Website Planning: Utilized GA4, GDS, and Tableau to analyze and optimize SEO and website performance. Collaborated with PM, RD, Designer, and PR teams to achieved a 55% increase in website PV (Page Views) in 6 months.
  • Media and Corp Partner Development: Developed and managed relationships with media partners (include BusinessNext, Marie Claire, etc) and corporate partners (include Shopline and Cyberbiz) to get 30+ free press releases.
  • Online and Offline Events: Managed 10+ events, including 2 offline seminars with 300-400+ attendees. Managed
    all aspects of event planning and execution. Both events achieved an impressive customer satisfaction rate of 90%.
  • Whitepapers & Media Collaborations: Produced 10+ influencer marketing insight reports. Executed trend research,
    data analysis, report creation, and marketing promotion. Generated nearly 10K+ marketing leads. 
  Backer-Founder (Asia's Largest Crowdfunding Company) | 2019.05 - 2020.08 
  Project Specialist 
  • Crowdfunding Campaigns: Planned and executed crowdfunding campaigns for clients ranging from social enterprises
    to NGOs and startups, raising over NT$ 8.6+ million from 3,000+ global sponsors.
  • Customer Success & Campaign Management: Served as the point person and trusted partner with customers, conducted market research and designed brand and marketing strategy, reward structure and pricing, advertising, and customer service planning. Designed pre-launch testing campaigns to collect consumer responses and built a marketing list of 3,700+ project subscribers (CPA USD $0.25) for client.
  • Website Planning & Performance Analysis: Planned and wrote copy for websites. Collaborated with designers and engineers to build websites (link 1, link 2). Analyzed user behavior with GA and Hotjar for UI and UX optimization.
  Honlin Cross Media Group (Integrated Marketing Agency)2018.03 - 2019.04

  Project Planner & Copywriter

  • Market Research & Proposals: Conducted comprehensive market research and analyzed corporate websites using Ahrefs, Meltwater, and SimilarWeb for diverse clients, spanning E-commerce, Fast Fashion, and the Food Industry.
  AmazingTalker (Taiwan's Largest Tutor Matching Platform)|2017.09 - 2018.01
  SEO & Content Marketing Intern

  • SEO Strategies & Content Marketing: Analyzed keywords using Ahrefs and Google Ads. Planned and crafted SEO based content, increasing website's traffic by 20,000+ (13%) monthly visits in 2 months. 
【Education Background】
  University of Taipei (Bachelor of Arts, English Instruction)2013.09 - 2018.01
  • Overall GPA: 3.8 (Received Academic Excellence Award)
  • Exchange Student Program: Georgia College and State University (2017.08 – 2017.12)

CV
Profil

林孟嫻 (Naomi Lin)
超過 5 年整合行銷與專案策略經驗,善於跨部門溝通、協作與專案管理,以邏輯和創意超越一切挑戰。
Contact: [email protected]

【專業能力】 
  • 英語能力:多益 955 分,曾任台大英語辯論賽裁判 
  • 產品與市場數據分析:GA4, Ahrefs, SimilarWeb, Hotjar, Google Looker Studio 圖表串接與分析
  • 行銷策略與規劃:行銷 KPI 制定、預算管理與規劃、SEO 與內容行銷、數位廣告規劃與分析 (Google Ads, Meta Ads)、
    網站規劃與內容設計、廣告素材設計 (Canva)、EDM 行銷 (Mailchimp)、實體 & 線上活動規劃與主辦
作經歷】
愛卡拉互動媒體股份有限公司KOL Radar ( 亞太最大 AI 網紅平台 )|行銷副理|
2021.03 - 在職中 
( 2023.02 升為行銷主任、2024.02 升為行銷副理 ) 
  • 負責 KOL Radar 整體行銷,替品牌導入 1.8 萬+ 筆品牌企業名單,創造近千萬商業名單價值。 
    • 行銷策略與跨部門合作:分析產品、受眾與市場痛點,並規劃成效追蹤與分析機制,定期與 6 部門 (業務、
      產品、公關等 )團隊跨部門會議,全面掌握市場狀況、並優化行銷整體策略、有效整合跨部門資源。
    • 廣告策略與規劃:零到一負責五國 ( 台、新、馬、越、泰 ) 全年預算規劃、KPI 制定、市場分析與素材製作,
      投放平台包含 Google、Meta (FB/IG)、LinkedIn 等,使廣告名單數 YoY 成長 590%、CPL YoY 降低 35%。
    • SEO 與官網規劃:使用 GA4、GDS、Tableau 等工具分析關鍵字趨勢、SEO 與官網成效,並負責官網 SEO
      的整體策略與 KPI 規劃,與產品、設計、公關等多部門溝通與協作,半年使官網 PV 成長 55%。
    • 媒體與外部夥伴開發:擔任品牌窗口,與數位時代、美麗佳人、媽媽寶寶等知名媒體洽談、合作大型數據與採訪
      專案,並談進與 Shopline、Cyberbiz 等外部組織的活動合作,免費創造 30+ 篇媒體曝光與業務開發機會。
    • 品牌實體與線上活動:主辦 10+ 場線上下活動,包含兩場 300-400+ 人的品牌實體座談會。負責活動規劃、
      講者邀請、行銷宣傳、報名流程設計與管理等所有項目,帶領 10 人團隊執行活動,活動滿意度超過九成。
    • 產業數據白皮書與媒體合作:製作 10+ 份針網紅與社群洞察報告,執行趨勢研究、數據分析、報告製作、
      行銷宣傳等所有流程,導入近萬筆品牌企業名單 ( 創造約 500 萬+ 名單價值 )。
貝殼放大股份有限公司 ( 亞洲最大群眾集資顧問公司 )|集資專員|2019.05 - 2020.08
  • 主導社會議題、文化創意等多件海內外集資的整體行銷與策略,總集資金額超過 860 萬,累積超過 3,000 位贊助人。
    • 專案策劃與跨部門協作:擔任集資案窗口與負責人,進行受眾及產品市場研究、制定整合性行銷策略與 KPI、
      規劃集資各階段目標與回饋方案,並與公關、產品、設計、影音、廣告團隊跨部門溝通、協作。
    • 市場調研及預熱:問卷進行市場預熱與調查調查,同時創建 Chatbot 和 FB 社團以集結有感受眾。
      曾替性平組織以 CPA $0.25、問卷完成率 37% 的成績獲得 3,700+ 份行銷名單
    • 網站企劃與文案:企劃並撰寫集資網站,與工程及設計跨部門合作,並使用 GA 及 Hotjar 分析用戶行為,
      以進行 UI 及 UX 優化 (
      網頁一網頁二)。

宏林跨媒體整合行銷公司 ( 全方位行銷代理商 )|專案企劃與文案執行|2018.03 - 2019.04 

  • 負責國際級電商、快時尚、餐飲業等客戶之 360 度行銷企劃,執行近百萬的行銷預算。 
    • 品牌與行銷企劃:分析客戶 USP 與目標客群,以設定品牌風格與行銷調性。曾以節慶貼文替數位媒體
      提升 300% 的粉專自然觸及(貼文);也為眼鏡品牌設計官網,獲得粉絲好評網站)。
AmazingTalker ( 台灣最大線上家教平台 )|SEO 與內容行銷實習生|2017.09 - 2018.01 

  • 制定 SEO 策略並規劃官網內容,2 個月提升官網 13%(2 萬+)自然月流量。 
    • 關鍵字研究與策略:以 Ahrefs 及 Google Ads 分析目標族群的慣用關鍵字、搜尋習慣與熱度。
    • 官網內容企劃:設計符合使用者需求和 SEO 策略的優質內容,佔據 20+ 個 Google 熱門關鍵字前三頁。
【學習經歷】
臺北市立大學 英語教育學系 ( 書卷獎得主 )|2013.09 – 2018.01
  • 書卷獎得主:排名 1/30,總 GPA 3.8,並自主跨校修習台大與北商大的英語商務課程 
  • 美國交換生:喬治亞學院與州立大學,修習行銷相關課程(2017.08 – 2017.12)

MENG HSIEN (Naomi) LIN

 "5+ years of experience in digital marketing and branding. A dedicated team player and problem-solver."

Contact: [email protected]


【Professional Skills】 

  • English Proficiency: TOEIC 955 / Invited Debate Coach at NTU English Debate Competition 
  • Web Data & User Analysis: GA4, Ahrefs, SimilarWeb, Hotjar, Google Looker Studio (Data Visualization & Analysis)
  • Marketing Planning & Strategy: KPI Planning, Budget Management, SEO & Content Markting, Online Ad Planning, Website Planning, Visual Design (Canva), EDM Marketing (Mailchimp), Online & Offline Event Management

Work Experience】

 iKala KOL Radar (Asia-Pacific's Largest Influencer Platform)|2021.03 - Present |   Deputy Marketing Manager (Promoted from Supervisor in 2023.02)

  • Marketing Strategy and Cross-Team Collaboration: Analyzed product and market pain points. Led cross-functional meetings with Sales, Product, and PR teams to optimize marketing strategies and integrate cross-functional resources.
  • Ad Planning & Management: Managed the annual budget planning, advertising strategy, content production, and performance analysis across 5 countries (Taiwan, Singapore, Malaysia, Vietnam, Thailand) on platforms including Google, Meta, LinkedIn. Achieved a YoY growth of 590% in lead gen and a YoY reduction of 35% in cost per lead (CPL). 
  • SEO and Website Planning: Utilized GA4, GDS, and Tableau to analyze and optimize SEO and website performance. Collaborated with PM, RD, Designer, and PR teams to achieved a 55% increase in website PV (Page Views) in 6 months.
  • Media and Corp Partner Development: Developed and managed relationships with media partners (include BusinessNext, Marie Claire, etc) and corporate partners (include Shopline and Cyberbiz) to get 30+ free press releases.
  • Online and Offline Events: Managed 10+ events, including 2 offline seminars with 300-400+ attendees. Managed
    all aspects of event planning and execution. Both events achieved an impressive customer satisfaction rate of 90%.
  • Whitepapers & Media Collaborations: Produced 10+ influencer marketing insight reports. Executed trend research,
    data analysis, report creation, and marketing promotion. Generated nearly 10K+ marketing leads. 
  Backer-Founder (Asia's Largest Crowdfunding Company) | 2019.05 - 2020.08 
  Project Specialist 
  • Crowdfunding Campaigns: Planned and executed crowdfunding campaigns for clients ranging from social enterprises
    to NGOs and startups, raising over NT$ 8.6+ million from 3,000+ global sponsors.
  • Customer Success & Campaign Management: Served as the point person and trusted partner with customers, conducted market research and designed brand and marketing strategy, reward structure and pricing, advertising, and customer service planning. Designed pre-launch testing campaigns to collect consumer responses and built a marketing list of 3,700+ project subscribers (CPA USD $0.25) for client.
  • Website Planning & Performance Analysis: Planned and wrote copy for websites. Collaborated with designers and engineers to build websites (link 1, link 2). Analyzed user behavior with GA and Hotjar for UI and UX optimization.
  Honlin Cross Media Group (Integrated Marketing Agency)2018.03 - 2019.04

  Project Planner & Copywriter

  • Market Research & Proposals: Conducted comprehensive market research and analyzed corporate websites using Ahrefs, Meltwater, and SimilarWeb for diverse clients, spanning E-commerce, Fast Fashion, and the Food Industry.
  AmazingTalker (Taiwan's Largest Tutor Matching Platform)|2017.09 - 2018.01
  SEO & Content Marketing Intern

  • SEO Strategies & Content Marketing: Analyzed keywords using Ahrefs and Google Ads. Planned and crafted SEO based content, increasing website's traffic by 20,000+ (13%) monthly visits in 2 months. 
【Education Background】
  University of Taipei (Bachelor of Arts, English Instruction)2013.09 - 2018.01
  • Overall GPA: 3.8 (Received Academic Excellence Award)
  • Exchange Student Program: Georgia College and State University (2017.08 – 2017.12)