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Nathan D. Crisp
SENIOR REVENUE MANAGEMENT AND OPERATIONS LEADER with deep expertise leading operations to their next level of growth and efficiency.
My core leadership strength is utilizing my analytical and leadership skills to interpret data and provide the best revenue management options. I address challenges head-on and formulate plans concisely to maximize communication between every working part of a project. I get things done, turn obstacles into opportunities, develop solutions that inform decision-making, and drive value-added outcomes, resulting in relevant and meaningful change.
My passion for revenue management started at a young age. I started part-time at the hotel front desk and found that the hospitality industry was an excellent fit. This led me to a career in revenue management. My work ethic and unique knowledge base set me apart from others in my field. I have a complete understanding of revenue strategy and its continued evolution, knowledge of the entire landscape of hospitality technology, and its impact on distribution and statistical data gathering. My digital marketing experience, including social, SEM, and traditional marketing, help me contribute to the company in additional ways. I use my ability to think out of the box to solve problems with the knowledge that we can make anything better. I do not settle for "This is the way we've always done it.” This continues to bring value to the companies I work with. I love being challenged, as it brings out the best in me.
I recognize that culture can make (or break) any company, so I make it a top priority to lead with integrity, passion, and excellence – with a team-focused and customer-centric approach.
KEY CAPABILITIES
► Revenue Management: Apply disciplined analytics that predict consumer behavior at the micro-market levels and optimize product availability and price to maximize revenue growth. Sell the right product to the right customer at the right time for the right price. Understand customer’s perception of product value and align product prices, placement and availability with each customer segment.
► Strategic Planning: Build strategic roadmaps; identity mission and vision; establish timelines; monitor progress; identify data sources and the individual(s) responsible for executing each strategy.
► Team Building & Talent Development: Mentor and coach staff; provide professional development opportunities for career advancement; develop high-performing staff; and turnaround underperforming teams.
My heart and passion lie in supporting companies, their people, and the customer. Whether I am leading or helping people, processes, or programs, I give it my all and get great satisfaction from impacting people's lives every day.
Seeking executive level opportunities in revenue management and strategy.
Las Vegas, US
[email protected] : (303) 618-4904
Core Leadership Competencies
Executive Leadership | Strategy Development & Management | Asset Management | Revenue Growth Strategies Capital & intellectual Property management | Financial Analysis | Forecasting & Valuation | Project Management Business Process improvement | Operation & Process Mapping | Business Intelligence | Creative Problem Solving Client Relationship Management | Revenue Development & Segmentation Strategies
Major Accomplishments
Preferred Hotel Group , NY
Transitioned 34 Hotels – 6,500 rooms with $100 million total annual transaction revenue from one CRS platform to another, ensured my assigned hotels were trained, prepared, and migrated successfully to the new platform.
Trump Hotel Collection, NY
Sourced, designed and implemented the technology platform across all hotels resulting in a harmonious flow of data allowing the aggregated tracking of production, profile information, and consistent reporting.
Experience
Crisp Consulting, LLC - January 2010 - Present
Founder & President
Consult with independent hotels and brands to uncover their hidden revenue potential and increase their profit. Manage the revenue management department's responsibilities and duties on an interim basis, demonstrating best practices for profitability.- Streamline the business mix and mastermind operations short and long-term planning and direction.
- Consult with travel software companies to improve and enhance their product offering, adding another benefit to the portfolio of services we offer our clients.
- Implement best practices, proven techniques, and the latest travel distribution technology.
Equinox Hotels, New York, NY (Remote Based) - March 2019 - March 2020
Vice President, Revenue Strategy & Distribution
Global head of revenue management for a newly formed luxury hotel brand by the famous luxury fitness brand. Established and activated the department identifying market share growth opportunities for diversified business verticals, including hotel, catering, food and beverage, spa, and amenities.- Hired, trained, and developed the team, processes, and procedures for revenue strategy and management and CORE services, including reservations and PBX as the executive lead.
- Identified, designed, and implemented a robust technology platform that would scale as new hotels came on-board, including PMS, CRS, Direct-Connect technology, CRM, and RMS.
- Collaborated with marketing and sales to establish the brand and the first hotel and establish new procedures to expose the brand to consumers continually.
- Managed expectations in establishing brand initiatives and developing core structures as the key stakeholder.
- Drove e-commerce initiatives, including our brand website.
- Collaborated with digital vendors on A/B testing, merchandising, booking path flow, and other initiatives to ensure KPIs were achieved for the first hotel and brand.
- Created a five-star hotel in the first year of operations. Received award as the best new hotel in the world in 2020 by Town and Country.
Duetto, Las Vegas, NV - Aug 2016 - March 2019
Vice President, Customer Success & Strategic Consulting
Drove the strategic direction of customer support and account management; measured, assessed, and grew the organization to support a best-in-class customer experience.- Recruited, managed, developed, and led a highly collaborative and customer-focused team.
- Established performance metrics and provided continuous improvement. Built and maintained relationships with Product and Marketing to improve the product and our customer’s experience.
- Developed standard operating procedures and superior documentation that incorporated best practices to scale the team and approve efficiencies.
- Expanded the Strategic Consulting (Managed Services) offering and supported the team to drive results and increase profitability.
Duetto, Las Vegas, NV
Vice President, Strategy
Identified market challenges within revenue management and e-commerce and drove planning to create innovative solutions. Collaborated with Product Management and Product Marketing to translate the technical message into revenue strategy use, case messages, and built product messaging. Enabled the sales team through ongoing onsite visits with prospects and customers to drive revenue. Designed systems to meet customer needs relating to revenue strategy, marketing, e-commerce, and hotel operations.Trump Hotel Collection, New York, NY - Mar 2011 - Apr 2016
Vice President, Revenue Management & Distribution
Led revenue management across a portfolio of 13 hotels. Established and led the brand call center's operation, which supported brand reservations, TRUMP CARD, and other communication duties. Created brand initiatives and developed core structures.- Collaborated with marketing and sales to revolutionize the brand and establish new procedures to expose the brand to consumers continually.
- Investigated and provided variations for potential revenue optimization opportunities which would stimulate additional revenue without increasing costs.
- Provided operational team support in the form of charge capture, reconciliation, and correction training when essential.
- Drove e-commerce initiatives, including our brand website. Collaborated with digital vendors on A/B testing, merchandising, booking path flow, and other initiatives to ensure KPIs were achieved for each hotel and the brand.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls. Made operational changes when applicable.
Preferred Hotel Group New York, NY- Oct 2009 - Oct 2010
Revenue Account Manager
Maximized business opportunities for 34 Hotels totaling 6,500 rooms and $100M in annual transaction revenue. Transitioned the company from one CRS platform to more advanced technology. Ensured assigned hotels were trained, prepared, and migrated successfully to the new platform.- Managed hotel revenue results through analysis of transactions through our systems, including GDS, IDS, website, and direct connect.
- Collaborated with all properties were following business leadership goals with proper utilization of marketing programs and ensuring proper execution.
- Consulted with hotels regarding strategic linking, PPC campaigns, SEO, and booking engine design.
Interstate Hotels & Resorts - Dec 2002 - Oct 2009
Copley Square Hotel, Boston, MA - Director, Revenue Management & Systems
4 star – 143 rooms – $10million total annual revenue- Repositioned hotel from a 2.5 star European style hotel to a 4 star luxury boutique hotel.
- Responsible for maximizing rooms’ revenue through management of the hotel’s room inventory, e-commerce sites, and ensuring proper market mix.
- Responsible for all hotel systems including PMS, CRS, Guest Interaction software, server maintenance, and communication systems.
- Heavily involved in establishing new website including design and implementation, strategic linking, PPC campaigns, SEO, and booking engine.
- Heavily involved with property marketing and establishing brand presence.
Hilton Washington Embassy Row - Director, Revenue Management
3.5 star – 193 rooms – $15million total annual revenue- Responsible for maximizing rooms’ revenue through management of the hotel’s room inventory, e-commerce sites, and ensuring proper market mix.
- Supervised the daily activities and duties of the Reservations Department.
Wyndham Indianapolis - Director, Operations
3 star – 171 rooms – $6million total annual revenue- Responsibilities included continually focusing on achieving hotel profitability in each department (guest services, housekeeping, and engineering), through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
- Preparing budgets and forecasts in conjunction with department heads to ensure maximum revenue growth and cost controls.
Multiple Properties - Cluster Director, Revenue Management
- Responsibilities included preparing budgets and forecasts in conjunction with each property’s management team to ensure maximum revenue growth.
- Accountable for maximizing rooms’ revenue through management of the various hotels’ room inventories, e-commerce sites, and ensuring proper market mix.
- Challenged to understand multiple markets and utilize all resources available to increase revenue opportunities.
Denver Tech South - Director, Revenue Management
- Responsible for maximizing rooms’ revenue through management of the hotel’s room inventory, e-commerce sites, and ensuring proper market mix. ν Supervised the daily activities and duties of the Reservations Department.
- Key member of a team which achieved and maintained a 106.1% RevPAR Index in 2003 (Smith Travel Research). President’s Award for Market Share for 2003.
- Obtained the highest level of certification in PMS, RMS, FMS.
Technology Expertise
RMS (Revenue Management System)
Duetto
EasyRMS
IDEAS
Hilton R&I
TLPE
HIRO
CRS (Central Reservations System)
SynXis
iHotelier
Pegasus
Trust
Hilton OnQ
HOLIDEX
PMS (Property Management System)
Opera
Infor HMS
Epitome
LMS
Hilton PMS/OnQ
Agilsys (Visual One)
Springer-Miller (SMS)
Encore
CRM (Customer Relationship Management)
Cendyn
Serenata
Salesforce
Analytics
Tableau
Google Analytics
RezTrack
Data Vision
Education
2002 - 2005 Regis University Denver, Colorado
Continuation of studies for Bachelor of Arts – International Business
Nathan D. Crisp
SENIOR REVENUE MANAGEMENT AND OPERATIONS LEADER with deep expertise leading operations to their next level of growth and efficiency.
My core leadership strength is utilizing my analytical and leadership skills to interpret data and provide the best revenue management options. I address challenges head-on and formulate plans concisely to maximize communication between every working part of a project. I get things done, turn obstacles into opportunities, develop solutions that inform decision-making, and drive value-added outcomes, resulting in relevant and meaningful change.
My passion for revenue management started at a young age. I started part-time at the hotel front desk and found that the hospitality industry was an excellent fit. This led me to a career in revenue management. My work ethic and unique knowledge base set me apart from others in my field. I have a complete understanding of revenue strategy and its continued evolution, knowledge of the entire landscape of hospitality technology, and its impact on distribution and statistical data gathering. My digital marketing experience, including social, SEM, and traditional marketing, help me contribute to the company in additional ways. I use my ability to think out of the box to solve problems with the knowledge that we can make anything better. I do not settle for "This is the way we've always done it.” This continues to bring value to the companies I work with. I love being challenged, as it brings out the best in me.
I recognize that culture can make (or break) any company, so I make it a top priority to lead with integrity, passion, and excellence – with a team-focused and customer-centric approach.
KEY CAPABILITIES
► Revenue Management: Apply disciplined analytics that predict consumer behavior at the micro-market levels and optimize product availability and price to maximize revenue growth. Sell the right product to the right customer at the right time for the right price. Understand customer’s perception of product value and align product prices, placement and availability with each customer segment.
► Strategic Planning: Build strategic roadmaps; identity mission and vision; establish timelines; monitor progress; identify data sources and the individual(s) responsible for executing each strategy.
► Team Building & Talent Development: Mentor and coach staff; provide professional development opportunities for career advancement; develop high-performing staff; and turnaround underperforming teams.
My heart and passion lie in supporting companies, their people, and the customer. Whether I am leading or helping people, processes, or programs, I give it my all and get great satisfaction from impacting people's lives every day.
Seeking executive level opportunities in revenue management and strategy.
Las Vegas, US
[email protected] : (303) 618-4904
Core Leadership Competencies
Executive Leadership | Strategy Development & Management | Asset Management | Revenue Growth Strategies Capital & intellectual Property management | Financial Analysis | Forecasting & Valuation | Project Management Business Process improvement | Operation & Process Mapping | Business Intelligence | Creative Problem Solving Client Relationship Management | Revenue Development & Segmentation Strategies
Major Accomplishments
Preferred Hotel Group , NY
Transitioned 34 Hotels – 6,500 rooms with $100 million total annual transaction revenue from one CRS platform to another, ensured my assigned hotels were trained, prepared, and migrated successfully to the new platform.
Trump Hotel Collection, NY
Sourced, designed and implemented the technology platform across all hotels resulting in a harmonious flow of data allowing the aggregated tracking of production, profile information, and consistent reporting.
Experience
Crisp Consulting, LLC - January 2010 - Present
Founder & President
Consult with independent hotels and brands to uncover their hidden revenue potential and increase their profit. Manage the revenue management department's responsibilities and duties on an interim basis, demonstrating best practices for profitability.- Streamline the business mix and mastermind operations short and long-term planning and direction.
- Consult with travel software companies to improve and enhance their product offering, adding another benefit to the portfolio of services we offer our clients.
- Implement best practices, proven techniques, and the latest travel distribution technology.
Equinox Hotels, New York, NY (Remote Based) - March 2019 - March 2020
Vice President, Revenue Strategy & Distribution
Global head of revenue management for a newly formed luxury hotel brand by the famous luxury fitness brand. Established and activated the department identifying market share growth opportunities for diversified business verticals, including hotel, catering, food and beverage, spa, and amenities.- Hired, trained, and developed the team, processes, and procedures for revenue strategy and management and CORE services, including reservations and PBX as the executive lead.
- Identified, designed, and implemented a robust technology platform that would scale as new hotels came on-board, including PMS, CRS, Direct-Connect technology, CRM, and RMS.
- Collaborated with marketing and sales to establish the brand and the first hotel and establish new procedures to expose the brand to consumers continually.
- Managed expectations in establishing brand initiatives and developing core structures as the key stakeholder.
- Drove e-commerce initiatives, including our brand website.
- Collaborated with digital vendors on A/B testing, merchandising, booking path flow, and other initiatives to ensure KPIs were achieved for the first hotel and brand.
- Created a five-star hotel in the first year of operations. Received award as the best new hotel in the world in 2020 by Town and Country.
Duetto, Las Vegas, NV - Aug 2016 - March 2019
Vice President, Customer Success & Strategic Consulting
Drove the strategic direction of customer support and account management; measured, assessed, and grew the organization to support a best-in-class customer experience.- Recruited, managed, developed, and led a highly collaborative and customer-focused team.
- Established performance metrics and provided continuous improvement. Built and maintained relationships with Product and Marketing to improve the product and our customer’s experience.
- Developed standard operating procedures and superior documentation that incorporated best practices to scale the team and approve efficiencies.
- Expanded the Strategic Consulting (Managed Services) offering and supported the team to drive results and increase profitability.
Duetto, Las Vegas, NV
Vice President, Strategy
Identified market challenges within revenue management and e-commerce and drove planning to create innovative solutions. Collaborated with Product Management and Product Marketing to translate the technical message into revenue strategy use, case messages, and built product messaging. Enabled the sales team through ongoing onsite visits with prospects and customers to drive revenue. Designed systems to meet customer needs relating to revenue strategy, marketing, e-commerce, and hotel operations.Trump Hotel Collection, New York, NY - Mar 2011 - Apr 2016
Vice President, Revenue Management & Distribution
Led revenue management across a portfolio of 13 hotels. Established and led the brand call center's operation, which supported brand reservations, TRUMP CARD, and other communication duties. Created brand initiatives and developed core structures.- Collaborated with marketing and sales to revolutionize the brand and establish new procedures to expose the brand to consumers continually.
- Investigated and provided variations for potential revenue optimization opportunities which would stimulate additional revenue without increasing costs.
- Provided operational team support in the form of charge capture, reconciliation, and correction training when essential.
- Drove e-commerce initiatives, including our brand website. Collaborated with digital vendors on A/B testing, merchandising, booking path flow, and other initiatives to ensure KPIs were achieved for each hotel and the brand.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls. Made operational changes when applicable.
Preferred Hotel Group New York, NY- Oct 2009 - Oct 2010
Revenue Account Manager
Maximized business opportunities for 34 Hotels totaling 6,500 rooms and $100M in annual transaction revenue. Transitioned the company from one CRS platform to more advanced technology. Ensured assigned hotels were trained, prepared, and migrated successfully to the new platform.- Managed hotel revenue results through analysis of transactions through our systems, including GDS, IDS, website, and direct connect.
- Collaborated with all properties were following business leadership goals with proper utilization of marketing programs and ensuring proper execution.
- Consulted with hotels regarding strategic linking, PPC campaigns, SEO, and booking engine design.
Interstate Hotels & Resorts - Dec 2002 - Oct 2009
Copley Square Hotel, Boston, MA - Director, Revenue Management & Systems
4 star – 143 rooms – $10million total annual revenue- Repositioned hotel from a 2.5 star European style hotel to a 4 star luxury boutique hotel.
- Responsible for maximizing rooms’ revenue through management of the hotel’s room inventory, e-commerce sites, and ensuring proper market mix.
- Responsible for all hotel systems including PMS, CRS, Guest Interaction software, server maintenance, and communication systems.
- Heavily involved in establishing new website including design and implementation, strategic linking, PPC campaigns, SEO, and booking engine.
- Heavily involved with property marketing and establishing brand presence.
Hilton Washington Embassy Row - Director, Revenue Management
3.5 star – 193 rooms – $15million total annual revenue- Responsible for maximizing rooms’ revenue through management of the hotel’s room inventory, e-commerce sites, and ensuring proper market mix.
- Supervised the daily activities and duties of the Reservations Department.
Wyndham Indianapolis - Director, Operations
3 star – 171 rooms – $6million total annual revenue- Responsibilities included continually focusing on achieving hotel profitability in each department (guest services, housekeeping, and engineering), through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
- Preparing budgets and forecasts in conjunction with department heads to ensure maximum revenue growth and cost controls.
Multiple Properties - Cluster Director, Revenue Management
- Responsibilities included preparing budgets and forecasts in conjunction with each property’s management team to ensure maximum revenue growth.
- Accountable for maximizing rooms’ revenue through management of the various hotels’ room inventories, e-commerce sites, and ensuring proper market mix.
- Challenged to understand multiple markets and utilize all resources available to increase revenue opportunities.
Denver Tech South - Director, Revenue Management
- Responsible for maximizing rooms’ revenue through management of the hotel’s room inventory, e-commerce sites, and ensuring proper market mix. ν Supervised the daily activities and duties of the Reservations Department.
- Key member of a team which achieved and maintained a 106.1% RevPAR Index in 2003 (Smith Travel Research). President’s Award for Market Share for 2003.
- Obtained the highest level of certification in PMS, RMS, FMS.
Technology Expertise
RMS (Revenue Management System)
Duetto
EasyRMS
IDEAS
Hilton R&I
TLPE
HIRO
CRS (Central Reservations System)
SynXis
iHotelier
Pegasus
Trust
Hilton OnQ
HOLIDEX
PMS (Property Management System)
Opera
Infor HMS
Epitome
LMS
Hilton PMS/OnQ
Agilsys (Visual One)
Springer-Miller (SMS)
Encore
CRM (Customer Relationship Management)
Cendyn
Serenata
Salesforce
Analytics
Tableau
Google Analytics
RezTrack
Data Vision
Education
2002 - 2005 Regis University Denver, Colorado
Continuation of studies for Bachelor of Arts – International Business