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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Customer Service @HIGOGAME PTE LTD2023 ~ 2023
・
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員，總機接待人員，秘書，國外業務
Within two months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Prima Indonesia
・
HUMAN RESOURCES MANAGEMENTPast
Customer Service Representative @GraPARI Telkomsel2021 ~ 2023
・
Administration Staff and Customer Service
Within six months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Putra Indonesia (UNPI)
・
ManajemenPast
Sr. Customer Service Representative @United Health Group2023 ~ 2024
・
Email and Customer Support Specialist
Within one month
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
・
Business Administration and Management
Past
Assistant Accounting Finance Manager @Vacation Homes 3652019 ~ Present
・
Administration Staff and Customer Service
Within one month
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Carlos Hilado Memorial State University
・
Education
Quality Team Leader @CreditEnable2023 ~ Present
・
Assistant Manager Training and Quality
Within two months
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Within one month
Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
・
*sales @PT Mitsubishi Motors Kramayudha Indonesia2021 ~ Present
・
Administrator, Virtual Assistant, Customer Service
Within one month
Employed
・
Ready to interview
Part-time / Interested in working remotely
10-15 years
Institut Teknologi Sepuluh Nopember
・
sistem informasi
Past
Tim Antar @Byebeli2023 ~ Present
・
Public Relation, Marketing, Admin, Kasir, Customer Service
Within one month
has given me the ability to learn and improve in the world of work, such as mass communication, teamwork, time management, leadership, problem solving, decision making, contributing to long term plans. Work Experience Delivery Team • Byebeli MeiPresent | Jakarta | Part Time Picking up and delivering the unit rented by the customer Contacting the customer regarding the rented unit. Beautician • Unicare Aesthetic Clinic JuniPresent | Jakarta | Full Time Recommend beauty products to consumers and analyse their needs Educate consumers about the risks associated with medical procedures and how to manage them Provide the best service to consumers Communicate with patients about
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Mercu Buana
・
Broadcasting
專案經理 @公司保密2022 ~ Present
・
行銷企劃主管、創意總監、策展人、專案經理
Within one month
Seisyuku Mi 行銷經理人與業務轉型教練 New Taipei City, Taiwan 您好，我是一位行銷及商業開發領域主管/顧問，擁有豐富的職涯經驗。 曾主導線上遊戲、快銷FMCG和3C家電領域的行銷策略，並以講者和作家身份在電視和雜誌討論時下趨勢。 職涯歷程涵蓋B2B2C和B2C品牌
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
淡江大學 Tamkang University
・
資訊管理
Past
Overseas Sales @Lines & Tendency Corporation (Food material trading company)2020 ~ 2023
・
Product Manager/Project Manager/Pre-Sales/Sales/Procurement
Within one month
Projects owner of two well-known brands from FMCG field and tobacco industry in third party auditing. Merchandising project execution in Personal Care Stores channel, monitoring 13+ clients on weekly basis. Data collection from the market field and analysis the sales performance on monthly basis reporting the customer. Established customer loyalty program to build greater customer service experience. 6. Client complaint. 7. Field marketers project training. Achievements: Monitoring 16 projects at once in 3 difference selling channels on weekly basis. (PCS, GT, Hyper) Leading team of 9 auditors island-wide
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Taiwan University of Science and Technology
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within six months
IT Business Analyst
NewAI Vietnam
・
2023 ~ 2023
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Data Analyst, QA / Test Engineer, Project / Product Management
Fields of Employment
Artificial Intelligence / Machine Learning, Strategy
Work experience
Less than 1 year
Management
None
Skills
Languages
Vietnamese
・
Fluent
English
・
Intermediate
Job search preferences
Positions
BUSINESS ANALYST
Job types
Full-time
Locations
Ho Chi Minh, Vietnam
Remote
Not interested in working remotely
Freelance
Educations
School
Ton Duc Thang University
Major
Computer Science
NGUYEN QUANG KHAI
IT Business Analyst
Ho Chi Minh City, Vietnam
With Business Analyst position, I will always have the opportunity to develop skills in handling stakeholders requests, possessing an analytical. With my passion, my diligence and youth, I will use my accumulated practical experience improve the product's shortcomings, increase work efficiency, and bridge the gap between business stakeholders and products to ensure successful delivery of software solutions.
In addition, my immediate goal will be to advance to the senior level in the next 3-4 years then grow to Lead position within 5 years and become Project Manager from the 7th years.
WORK EXPERIENCE
Sales/Customer Care Staff • Boost Juice _______________________________________ Apr 2021 - May 2022
Main responsibilities:
- Communication and collaboration with others to ensure and improve quality product reach customers
- During my time working here, my branch was always the highest revenue (on average 4-5 times more per day than other branches), and achieved the year-end KPI target.
- My branch almost maintained a monthly profit KPI of 300 - 330 million (KPI achievement rate was about 83,3%)
Achievements and skills gained:
- Ability to collect, process customer requests and maintain a keen attention to detail
- Enhance problem-solving, ability to articulate and convey ideas
- Experience in teamwork, negotiating, consulting and persuading customers
- Enhance experience working under high pressure, multi-task
Data Science Intern • NewAI Vietnam ___________________________________________ May 2023 - Sep 2023
Main responsibilities:
- Analyzing, gathering, synthesizing, normalizing big datasets according to functional requirements
- Building method image data classification with deep learning AI models (VGG-16, Inception, ResNet,..)
- Adapting data classification steps depending on needs and purposes.
Achievements and skills gained:
Report issues, support building functional features
Abilities to classify dataset, analyze data using Python and synthesize, research documents
Enhance experience participating in product development meeting, experience teamwork and self-research
PROJECTS
Data mining - Stock website
https://github.com/Deagoo/Data-Mining
Main responsibilities:
- Searching, collecting and crawling big data which is time-series data by using Python (Jupyter Notebook)
- Converting data into .csv file and making it clean after diagnosis and research time-series data
- Understanding the process of analyst data, normalize data, plot volatility graphs using Mathplotlib
- Using data and processing Python models to represent information into reports
Analysis of football tournament management
https://github.com/Deagoo/System-Analyst
Main responsibilities:
- Analyzing the necessary functions for the football tournament management system and actors
- Analyzing UseCase for functions, drawing Sequence diagrams of CRUD functions for the website
- Building Activity diagrams of CRUD functions.
- Testing/reviewing functionalities
- Present and report functional processes using models, diagrams and charts
EDUCATION
Ton Duc Thang University
Bachelor of Computer Science
Good classification - Grade: 7.36/10.0
2019 - 2023
SKILLS
CERTIFICATE
- Data Analysis Process (Crawling, Preprocessing, Analyzing) – Python Programming (Pandas, Numpy, Matplotlib, etc.) – MS Bower BI – SQL and basic MongoDB
- Business Analysis – BPMN – Documentations (UseCase, User story, MS Office) – Design (WireFrame, Mockup, UML, Figma)
- Others: UI/UX (HTML), FireBase, basic JavaScript, Java
- Effective teamwork, presentation, willing to learn, ability work under pressure
- Able to read and understand English documents, communicate fluently in English
- Business Analysis Foundations
https://lnkd.in/gSnibzpV
- Requirements Elicitation and Analysis
https://lnkd.in/gJtsPinr
- Preliminary English Test (CEFR Level B1)
NGUYEN QUANG KHAI
IT Business Analyst
Ho Chi Minh City, Vietnam
With Business Analyst position, I will always have the opportunity to develop skills in handling stakeholders requests, possessing an analytical. With my passion, my diligence and youth, I will use my accumulated practical experience improve the product's shortcomings, increase work efficiency, and bridge the gap between business stakeholders and products to ensure successful delivery of software solutions.
In addition, my immediate goal will be to advance to the senior level in the next 3-4 years then grow to Lead position within 5 years and become Project Manager from the 7th years.
WORK EXPERIENCE
Sales/Customer Care Staff • Boost Juice _______________________________________ Apr 2021 - May 2022
Main responsibilities:
- Communication and collaboration with others to ensure and improve quality product reach customers
- During my time working here, my branch was always the highest revenue (on average 4-5 times more per day than other branches), and achieved the year-end KPI target.
- My branch almost maintained a monthly profit KPI of 300 - 330 million (KPI achievement rate was about 83,3%)
Achievements and skills gained:
- Ability to collect, process customer requests and maintain a keen attention to detail
- Enhance problem-solving, ability to articulate and convey ideas
- Experience in teamwork, negotiating, consulting and persuading customers
- Enhance experience working under high pressure, multi-task
Data Science Intern • NewAI Vietnam ___________________________________________ May 2023 - Sep 2023
Main responsibilities:
- Analyzing, gathering, synthesizing, normalizing big datasets according to functional requirements
- Building method image data classification with deep learning AI models (VGG-16, Inception, ResNet,..)
- Adapting data classification steps depending on needs and purposes.
Achievements and skills gained:
Report issues, support building functional features
Abilities to classify dataset, analyze data using Python and synthesize, research documents
Enhance experience participating in product development meeting, experience teamwork and self-research
PROJECTS
Data mining - Stock website
https://github.com/Deagoo/Data-Mining
Main responsibilities:
- Searching, collecting and crawling big data which is time-series data by using Python (Jupyter Notebook)
- Converting data into .csv file and making it clean after diagnosis and research time-series data
- Understanding the process of analyst data, normalize data, plot volatility graphs using Mathplotlib
- Using data and processing Python models to represent information into reports
Analysis of football tournament management
https://github.com/Deagoo/System-Analyst
Main responsibilities:
- Analyzing the necessary functions for the football tournament management system and actors
- Analyzing UseCase for functions, drawing Sequence diagrams of CRUD functions for the website
- Building Activity diagrams of CRUD functions.
- Testing/reviewing functionalities
- Present and report functional processes using models, diagrams and charts
EDUCATION
Ton Duc Thang University
Bachelor of Computer Science
Good classification - Grade: 7.36/10.0
2019 - 2023
SKILLS
CERTIFICATE
- Data Analysis Process (Crawling, Preprocessing, Analyzing) – Python Programming (Pandas, Numpy, Matplotlib, etc.) – MS Bower BI – SQL and basic MongoDB
- Business Analysis – BPMN – Documentations (UseCase, User story, MS Office) – Design (WireFrame, Mockup, UML, Figma)
- Others: UI/UX (HTML), FireBase, basic JavaScript, Java
- Effective teamwork, presentation, willing to learn, ability work under pressure
- Able to read and understand English documents, communicate fluently in English
- Business Analysis Foundations
https://lnkd.in/gSnibzpV
- Requirements Elicitation and Analysis
https://lnkd.in/gJtsPinr
- Preliminary English Test (CEFR Level B1)