Experienced Front Office with a deep understanding of the Luxury Hotel Business, demonstrated history of working in the best of hospitality industry. Skilled in Front Office, Operations Management, Management, Customer Relationship Management
January 2023 - Present
• Visited different branches of company to evaluate operations and communicate goals to staff members.
• Coached department heads and team supervisors regarding business policies and goals.
• Created monthly and annual budgets to track company revenues and expenditures.
• Facilitated communication within the organization at all levels.
• Managed financial budgets and resources effectively.
August 2022 - November 2022
• Monitored daily operations of the front office ensuring that all processes action running smoothly.
• Handled complaints in a professional manner while resolving issues quickly and effectively.
• Managed incoming calls and emails in a timely manner.
November 2021 - August 2022
• Handling guests queries, taking care of transportation and helping guests the with property action round.
• Performed cashier duties accurately including processing payments and issuing receipts.
• Generated reports on daily sales activities for management review.
• Responsible for first interaction with guest at Arrival pavilion.
July 2019 - July 2021
• Greeted customers in a friendly and professional manner, providing them with product information and assistance.
• Conducted periodic audits of stock levels in order to maintain optimal inventory levels.
• Assisted guests with making or canceling reservations through hotel's reservation system.
Responsible for handling telephone operations, guest check-in and check-out and night auditing as a cashier. Arranging the transport
transfers for guests in timely manner. Helping Duty Manager with group check-in and maintaining all legal formalities for foreign and native
guests like C-form, arrival and departure log etc.
2017 - 2018
2015 - 2016
Experienced Front Office with a deep understanding of the Luxury Hotel Business, demonstrated history of working in the best of hospitality industry. Skilled in Front Office, Operations Management, Management, Customer Relationship Management
January 2023 - Present
• Visited different branches of company to evaluate operations and communicate goals to staff members.
• Coached department heads and team supervisors regarding business policies and goals.
• Created monthly and annual budgets to track company revenues and expenditures.
• Facilitated communication within the organization at all levels.
• Managed financial budgets and resources effectively.
August 2022 - November 2022
• Monitored daily operations of the front office ensuring that all processes action running smoothly.
• Handled complaints in a professional manner while resolving issues quickly and effectively.
• Managed incoming calls and emails in a timely manner.
November 2021 - August 2022
• Handling guests queries, taking care of transportation and helping guests the with property action round.
• Performed cashier duties accurately including processing payments and issuing receipts.
• Generated reports on daily sales activities for management review.
• Responsible for first interaction with guest at Arrival pavilion.
July 2019 - July 2021
• Greeted customers in a friendly and professional manner, providing them with product information and assistance.
• Conducted periodic audits of stock levels in order to maintain optimal inventory levels.
• Assisted guests with making or canceling reservations through hotel's reservation system.
Responsible for handling telephone operations, guest check-in and check-out and night auditing as a cashier. Arranging the transport
transfers for guests in timely manner. Helping Duty Manager with group check-in and maintaining all legal formalities for foreign and native
guests like C-form, arrival and departure log etc.
2017 - 2018
2015 - 2016