/www.linkedin.com/in/rezduan-kasim-1b81b7191 https://www.facebook.com/rezduan.kasim86?mibextid=ZbWKwL Team leader & Rigger Dan pernah Menjadi Pilot Team dalam Project CelcomDigi Work Experience Ketua pasukan & Rigger • CGR COMPETITIVE GLOBAL RESOURCES JanuariFebruari 2024 | Kuala Lumpur Team leader & rigger Bahagian pemasangan alat-alat telekomunikasi berkaitan CelcomDigi contoh: Radio frequency (RF) Transmission (TX) Configuration system Rigger • INTEG JanuariDisember 2021 | Kuala Lumpur Team leader & rigger Bahagian pemasangan alat-alat telekomunikasi contoh: Radio frequency (RF) Transmission (TX) Configuration system Rigger • ASP FSO (Ericsson Malaysia ) AprilMac 2019 | Kuala Lumpur Team

. Date of Birth:︱Nationality: Taiwanese [email protected] Work Experience Transcosmos Taiwan FebruaryPresent, Customer Service Trainer Achievement: Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects. Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching. Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks. Gaining a certificate of trainer from client in 3 months. CS

programmes for new hires, harnessing expertise to create relevant materials and guides. Produced and sent sales and KPI reports to managers to provide overview of business health and profitability. Senior Quality & Traning executive • Fullerton India Credit Company Limited AugustFebruary 2023 Handling quality and training of west zone collection team Performing audits of team assigned Conducting training of new hires and agencies Developing training content and process SOPs Planning BQM plans and taking initiatives for improvement Planning and executing employee engagement activities Conducting and participating in calibration Conducting performance review of team assigned Conducting quality induction for new hires

unik. Work Experience Social Media Marketing . STMIK ANTAR BANGSA Membuat strategi pemasaran daring dan luring untuk meningkatkan brand kampus. Bersama dengan tim digital marketing dalam perencanaan dan pembuatan konten di Instagram dan TikTok. Fokus pada pengembangan kehadiran kampus secara online, menarik perhatian masyarakat. JanuariAgustus 2023 Team Leader Telemarketing • PT. Tradisi Untuk Semesta Pemimpin tim, mengkoordinasi pelaksanaan SOP, dan meningkatkan penjualan telemarketing. Memberikan pelatihan dan dukungan langsung, serta menyusun laporan harian penjualan. NovemberDesember 2022 Telemarketing PT. Infomedia Solusi Humanika JanuariJuni 2018 Menawarkan paket liburan Marriot Vacation Club melalui telepon, email, dan WhatsApp

Muh Arsan S.Farm Senior Medical Representative Makassar, Makassar City, South Sulawesi, Indonesia Able to work in a team or individually, responsible and trustworthy has experience and knowledge in the pharmaceutical industry as a medical representative at Pt. Otsuka Indonesia (Parenteral and Enteral Nutrition team) and has good data analysis, communication and product knowledge skills. Pengalaman Kerja Senior Medical Representative PN and EN nutrition team • PT. Otsuka Indonesia JanuariPresent 1. Provide education related to products so that later the product is used properly by customers. Especially in the use of Parenteral and Enteral Nutrition

Ilham Kurniawan My diverse experience spans product management, content growth, digital marketing, and social media strategy across various industries. This journey underscores my adaptability and proficiency in driving impactful strategies in the ever-evolving landscape of digital business. Product Management Proficiency (BABE-Mainspring): During my two-year tenure as a Product Manager at BABE-Mainspring, I refined my abilities in crafting product roadmaps, collaborating with multifaceted teams, and conducting extensive market research. My role involved close coordination with content product teams, UI/UX specialists, and IT developers to introduce innovative features and ensure the safety and

Celeb/Mega KOLs. - Support social team to book KOLs for social always on. - Have good relationship with production house, publishers, sponsorships, TV...for partnerships. Affiliate Marketing – Key Account Management (KAM – Beauty, FMCG Category) • Lazada thángthángMonitor and manage KOLs to drive performance for Affiliates Team day-to-day, also for Lazada Platform. - Suggest exclusive deals for KOLs to join campaigns. - Plan and optimize all KOLs’ platforms to drive the best performance (GMV + orders). - Collaborate with Branding Team to manage and execute all plans for branding projects. - Have the data