. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads, and videos to improve user engagement and brand experience. Directed social media and ad campaigns to expand brand reach in Taiwan and internationally. Curated product catalog and streamlined the website's purchasing process to improve the online shopping experience. Editor-in-Chief Global Village Organization | MaySeptember 2020 Led editorial ...

budgets, timelines, and resources, ensuring efficient and cost-effective execution of each episode while maintaining a 95% on-time completion rate. Content Strategist & Social Media Manager • BlablaBlock AugustMay 2022 | Remote ▪️ Managed social media platforms, driving 50% follower growth and a 75% increase in post reach. ▪️ Coordinated editorial team efforts, leading a team of 3 content writers in delivering impactful Medium blog posts. ▪️ Crafted 50+ advanced content articles, implementing a strategic content marketing strategy that resulted in a 50% increase in site traffic. PhD Researcher • University Clinic Bonn MaySeptember 2021 | Bonn, Germany ▪️

in line with the marketing plan. - Participating in the deployment of CRM projects across France in collaboration with the marketing teams - Running different campaigns, from concept to execution across all channels (email, push notifications, in-app messages, etc.), including: building customer journeys, challenging marketing proposals, working on CRM editorial, integrating the campaign into our CRM tool, and carrying out campaign targeting and routing. - Working closely with the central teams on larger projects such as optimization, technical CRM development, or the roll-out of new functionalities - Analyzing the performance of actions carried out, with a constant A/

purpose of facilitating the delivery of the project in the best way • Supervise creative staff and take care of the project from initial stage to completion • Developed and implemented a cross-channel content marketing strategy that translates business and marketing goals into meaningful content deliverables. Directed and participated in editorial strategy creation and implementation. • I have successfully designed and executed digital/media solutions for various verticals like astrology, insurance, e-commerce, relationships, Mystudio,etc. integrating all possible consumer touch points making sure of a great user experience for both internal and external stake holders. • Worked

Performance User 50k+｜New product trading volume $100M USD/year｜Offline campaign 10+｜ Marketing Director • MicroAd Taiwan, IncTeam management： Led and coordinated a team, ensuring collaboration and performance. Performance management：Monitored and optimized team performance Media Editor-in-Chief：Served as the Editor-in-Chief, overseeing editorial content and traffic performance. Digital brand marketing：Directed digital brand marketing efforts to elevate clients performance. Social media marketing Cross-industry collaborations Successfully grown a team from 8 person to 20, achieving a departmental monthly net profit of over 4 million TWD and assisting other departments in

周映杉 주영삼 Joyce Art editor/ Editorial design/ Digital graphic design Taipei City, Taiwan / Living in Seoul, Korea 1994年生的台北女生。擁有7年以上的平面設計經驗，擅長平面設計與社群圖文視覺設計美感企劃。對電影藝文、韓劇韓綜等韓國文化新知擁有高度興趣，並 通過韓檢中高級四級。也自己經

Erika Rizqi Rachmani A creative and passionate Content Writer with 3+ years of experience. Excellent communication, editing, proofreading, and problem-solving skills. Capable of working both individually and in a team setting. Skilled in operating Microsoft Office (Word, Excel, PowerPoint), Canva, and CMS. Interested in seeking career opportunities in a position related to my field to expand my knowledge base and gain a new, different, and challenging professional experience. Yogyakarta, Yogyakarta City, Special Region of Yogyakarta, Indonesia Work Experience Content writer and editorial assistant • PT Katadata Indonesia AugustAugust 2023 ● Wrote hardnews and softnews