Operations Supervisor  •  PT. Bukalapak

Januari 2022 - Januari 2024  |  Lebak bulus, Jakarta Selatan

• Operation supervisor ( Juni 2022 - Desember 2023 )

- Leading a team consisting of Sales, After Sales, and inventory control
- Ensure stable sales and generate new ideas in marketing to increase sales
- Maintain service quality according to SOP standards
- Carrying out data collection administration processes, especially Transaction data, Supplier data
- Responsible for Finance Withdrawal data, Monitoring Withdrawals, and responsible for Withdrawal requests
- Data scraping, which aims to compare market prices and trends
- Organize team work schedules and establish good relationships with vendors 

• Admin Sales & After Sales (January 2022 - Mei 2022)
  - Ensure consumer questions >100 chats per day are answered from marketplaces (Bukalapak, Shopee, Tokopedia, Akulaku, Instagram and Whatsapp)
  - Answer questions >20 chats per day, receive suggestions and opinions, provide answers to consumer complaints, thereby providing the best service for consumers.
  - Ensure that complaints from consumers are resolved until they are resolved                                                    

Account Officer  •  PT. Tokopedia

Februari 2021 - Desember 2021  |  Jakarta & Bandung

- Carrying out seller incubation
- Choose products from stores that have the potential to go on Flash Sale
- Acquiring new sellers Online to Online or Offline to Online
- Helping new sellers who are having problems with their shop

Staff Finance Accounting  •  PT. Empat Sembilan Nusantara Muda (Dimsum 49)

Maret 2020 - Desember 2020  |  Jatiwaringin, Jakarta Timur

- Entering data manually to the system
- Downloading bank statements
- Matching sales data with bank statements
- Carrying out Petty Cash stock taking
- Doing bookkeeping

Fraud and Promo  •  PT. Tokopedia

Oktober 2019 - Januari 2020  |  Kembangan, Jakarta Barat

- Data analysis of sellers who submit complaints
- Analyze shops that are indicated as fraud or scrap
- Receive ongoing promotional issues and information

Merchant Data Analyst  •  PT. Bukalapak

November 2018 - September 2019  |  Ampera, Jakarta Selatan

- Analyze seller data according to the list of available seller data
- Analyze seller data that indicates fraud
- Analyze stores that are less active and not updated
- Make Online to Online or Offline to Online acquisitions

Administration Staff • Rumah Iga Bakar 

February 2017 - July 2018  |  Kemang Pratama, Kota Bekasi

- Melakukan Pembukuan
- Mengelola penjualan dengan uang masuk
- Melakukan pemesanan bahan baku yang sudah hampir habis
- Melakukan pendataan absensi kariawan
- Melakukan SO ( Stock Opname ) 

Food Advisor • PT.Primafood International ( PT. Charoen Pokphand Indonesia Tbk. 

Maret 2016 - January 2017  |  Kemang Pratama, Kota Bekasi

- Melakukan pelayanan terhadap Customer
- Bertanggungjawab atas stok Pajang dan tok gudang
- Melakukan Penerimaan faktur barang Masuk
- Memastikan Barang masuk sesuai faktur 
- Melakukan pengecekan barang EXP
- Mendata barang EXP untuk di Retur to DC ( Gudang )