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. Date of Birth:︱Nationality: Taiwanese [email protected] Work Experience Transcosmos Taiwan FebruaryPresent, Customer Service Trainer Achievement: Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects. Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching. Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks. Gaining a certificate of trainer from client in 3 months. CS

programmes for new hires, harnessing expertise to create relevant materials and guides. Produced and sent sales and KPI reports to managers to provide overview of business health and profitability. Senior Quality & Traning executive • Fullerton India Credit Company Limited AugustFebruary 2023 Handling quality and training of west zone collection team Performing audits of team assigned Conducting training of new hires and agencies Developing training content and process SOPs Planning BQM plans and taking initiatives for improvement Planning and executing employee engagement activities Conducting and participating in calibration Conducting performance review of team assigned Conducting quality induction for new hires

addressed issues and implemented updates based on user feedback. Content Growth Strategist (BABE - Bytedance): Subsequently, I dedicated two years to driving the Content Growth project at BABE - Bytedance. Here, I focused on expanding the platform's content inventory, including articles and videos. Collaborating closely with the IT team as product owner, I ensured the legality of crawled content and devised strategies to enhance content sourcing and quality. My analytical acumen was vital in tracking content growth progress and optimizing content management systems. Theme Store and Gaming Enthusiast (OPPO): My tenure at OPPO encompassed diverse roles

Celeb/Mega KOLs. - Support social team to book KOLs for social always on. - Have good relationship with production house, publishers, sponsorships, TV...for partnerships. Affiliate Marketing – Key Account Management (KAM – Beauty, FMCG Category) • Lazada thángthángMonitor and manage KOLs to drive performance for Affiliates Team day-to-day, also for Lazada Platform. - Suggest exclusive deals for KOLs to join campaigns. - Plan and optimize all KOLs’ platforms to drive the best performance (GMV + orders). - Collaborate with Branding Team to manage and execute all plans for branding projects. - Have the data

Raymond Ting I am devoted to raise peoples' quality of life and quality of community with Information Technology, thus I am interested any mobile converged device that is most close to people. •12+ years experience with software development • 8+ years experience in financial client development on iOS • 3+ years experience in financial client development on Silverlight • 7+ years experience in game server and client development use C++/C# • 6+ years experience as team leader Senior iOS App developer Taipei，TW [email protected]: Objective-C / Swift /

Aditya Octa Rizky Jakarta, 24 Oktober 1988 || [email protected] Komplek Pelni Blok F 4 no 13 Depok Dengan pengalaman kerja sebagai team leader di social media halo BCA selama hampir 5 tahun ditunjang juga dengan pengalaman sebelumnya pada jenjang layanan contact center. Saya memiliki kemampuan untuk memimpin tim dan menangani pelanggan serta didukung oleh kemampuan excel dan komunikasi yang baik, dapat dipertimbangkan untuk mengisi posisi yang ditawarkan oleh Bapak/Ibu Pengalaman Kerja Team Leader Social Media • Bank BCA AprMar 2024 Memantau dan menindaklanjuti email pelanggan yang mendesak dan perlu ditindaklanjuti Menyediakan data pencapaian tim setiap

MHD ANDRIAN Hp :email : [email protected] Medan, Sumatera Utara, Indonesia Saya Muhammad Andrian, saya lahir dikota Medan pada tahunSaya suka bersosialisasi dan suka belajar terhadap suatu hal yang baru. terutama didunia retail adalah salah satu bagian dari pekerjaan saya sehari hari, bertemu, bernegoisasi dan mendeal kan sesuatu pencapaian. Oleh karena itu saya ingin menyalurkan tenaga, kemampuan dan kreatifitas saya . Pengalaman Kerja Sales Modern Trade • PT. Medan Distribusindo Raya (Wings Group) DesemberPresent melakukan kunjungan ke outlet modern Trade dengan total 72 toko yaitu MTI, MTKA Dan MT Nasional, untuk mempertahankan availability produk, visibility produk