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CakeResume Talent Search

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Taiwan
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Bina Nusantara University
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Widya Mandala Catholic University Surabaya
جامعة دمشق
தனலட்சுமி ஸ்ரீனிவாசன் இன்ஜினியரிங் கல்லூரி
國立中正大學
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國立臺北藝術大學
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台北市, 台灣
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Jakarta, Indonesia
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新竹市, 台灣
Banten, Indonesia
Dallas, United States
Dimashq, Syria
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Microsoft Office
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Google Drive
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Administrative Assistant
Akuntan, Bussiness Developmen, Finance Staff, Manajemen Traine, Staff Administrasi
Co-Founder and Administrator, Digital Marketing
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ESG策略規劃
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Bachelor of Business Administration (BBA)
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17LIVE
7 11
AIGC
Accenture
Advanced Semiconductor Engineering, INC. 日月光半導體製造股份有限公司
Agri Sparta Indonesia
Allegis Global Solutions
Amber Group - Amber Crypto Taipei, Taiwan
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Arc’Teryx
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4-6 years
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Avatar of Phillip Manuel.
Avatar of Phillip Manuel.
Phillip Manuel
Caterer @Str8 Soul HomeCooking & Catering
・
2019 ~ 2021
More than one year
PHILLIP MANUEL| [email protected] Philadelphia, PA, USA Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals. WORK EXPERIENCE Caterer • Str8 Soul HomeCooking & Catering NovemberJuly 2021 Preparing and storing food safety before and during events . Setting up all tables and food service areas with chairs, linens and dishes. Serving food to guests at events. Cleaning up and tearing down the dining area by removing all tableware, linens, garbage and
Advanced Microsoft Office Operations
Leadership + Management
Public Speaking
Full-time / Interested in working remotely
6-10 years
Community College of Allegheny County
・
Consumer Economics
Avatar of Peter Chien.
Offline
Avatar of Peter Chien.
Offline
Peter Chien
Senior Customer Service Representative @Amber Group - Amber Crypto Taipei, Taiwan
・
2020 ~ Present
Customer Service Specialist
More than one year
Peter Chien I am a dedicated worker with a strong work ethic. Detail-oriented with excellent organizational skills is what sets me apart from other candidates. HIGHLIGHTS: • Advanced proficiency in Microsoft Office and web-based platforms • Positive nature; excellent team player but also a competent and independent worker • Excellent communication skills – written, verbal, and electronic in Mandarin and English • Accustomed to working in a fast-paced, high-pressure work environment; able to maintain a calm, positive attitude and enthusiasm regardless of circumstance • A persistent problem solver and critical thinker Technical Skill Set: • I am familiar with HTML, SQL
Communication Skill
Critical Thinker
Resolve Customer Complaints
Employed
Full-time / Interested in working remotely
6-10 years
Capilano University - Vancouver, Canada
・
Bachelor of Business Administration BBA
30+
Avatar of the user.
Avatar of the user.
Available for paid companies
Past
Head Product Operation Manager - GAMES, Southeast Asia @OPPO Indonesia
・
2021 ~ Present
Project Manager, Product Operations, Product Support, Program Manager
Within one month
Microsoft Office
Figma + Canva
Trello
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
BINUS University
・
Computer Science
Avatar of the user.
Avatar of the user.
Available for paid companies
Product Test Engineer @Realtek Semiconductor Corp.
・
2021 ~ Present
工程師
Within one month
Word
PowerPoint
Excel
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立聯合大學 National United University
・
Department of Electro-Optical Engineering
Avatar of the user.
Avatar of the user.
Available for paid companies
Assistant Account Manager @KKTV
・
2022 ~ Present
數據分析、行銷研究、營運管理
Within one month
Word
Microsoft Office
Project Management
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立台北藝術大學
・
藝術跨域研究所
Avatar of 張暐翔.
Avatar of 張暐翔.
張暐翔
軟體工程師 @Wistron NeWeb Corporation 啟碁科技股份有限公司
・
2023 ~ 2023
軟體工程師
Within two months
Developed a demo application to demonstrate the new RIL call flow, handling RIL requests and responses effectively. Implemented TTY modes (FULL, HCO, VCO, OFF) on Qualcomm SA525M, improving accessibility for users with hearing or speech impairments. Conducted device and software maintenance, including regular version checks and updates, to ensure optimal performance. Web Master CCU Office of Information and Technology***.** (MayPresent)* Managed the dormitory network traffic through Cacti, ensuring efficient network usage for all residents. Maintained the Content Management System of CCU VACS, ensuring timely updates and efficient operation. Designed and implem...
Word
PowerPoint
Excel
Studying
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立中正大學(National Chung Cheng University)
・
Computer Science and Information Engineering
Avatar of 莊偉程.
Avatar of 莊偉程.
莊偉程
Equipment Engineer leader @日月光半導體製造股份有限公司
・
2018 ~ Present
Technical PM
Within one month
for Tilted Plate on Coating Hot Plate. Early Warning System to Prevent Wafer Fragmentation: Sensors are installed at three specific locations on the hot plate to detect fragments. If the Robot Paddle fails to place the wafer precisely on these points, triggering an alarm mechanism, the machine halts operation immediately and automatically dispatches for maintenance, reducing the probability of wafer fragmentation in the hot plate by 80%. (Cost Control) Photoresist Flow Reduction Improvement. To save on photoresist costs, the spraying flow rate of photoresist required for each wafer operation was reduced from 4.5g to
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
4-6 years
National Cheng Kung University
・
工程科學系
Avatar of vishnu das.
Avatar of vishnu das.
vishnu das
Process Expert @Siemens
・
2023 ~ Present
HR operation Specialist
Within one year
Vishnudas V.H HR Professional Bengaluru, Karnataka, India Astute and exceptionally dedicated professional with 5 years of experience in Human resources management Operations. Equipped with a solid commitment to providing high- quality support to the management for consistent growth and development of human resources of diverse companies. Maintaining critical information and practice of collecting, organizing and retaining employee data. Work Experience Process Expert (Workday) • Siemens FebruaryPresent •Hands-on experience in using the tool like Workday, C-Ontact and ServiceNow, UiPath studio. •Hands-on experience in Hire to Retire Services. •Day-to-day operational tasks
Microsoft Office
Workday HCM
EIB
Employed
Full-time / Interested in working remotely
4-6 years
Dhanalakshmi Srinivasan Engg college
・
Human resource
Avatar of 陳弘胤.
Avatar of 陳弘胤.
陳弘胤
Product Guide @Arc’Teryx
・
2019 ~ 2020
資深工程師
Within one year
innovation of Micrfo-LED - Plan and test Demo for vehicular automatic display - Familiar with various manufacturing process included Photolithography and Etching Product Guide • Arc’Teryx 六月一月Responded to teach customers using Arcteryx product of waterproof ondoor. -Assisted customers to solve issue in warranty. Section Manager • Lextar Electronics 三月六月Supervision of light-bar design team that included four staff members - Planed and directed all phases of team operations - Coordinated SMT process in the factory - Explored new customers such as Osram, Acuity and Cooledge (companies that use light products) Senior Eng...
Microsoft Office
opticas
Manufacturing Process
Employed
Full-time / Not interested in working remotely
6-10 years
Gerystone
・
Business communication
Avatar of Ibnu Fajar Alam.
Avatar of Ibnu Fajar Alam.
Ibnu Fajar Alam
Past
IT Assistance Manager @Yanmar Diesel Indonesia
・
2022 ~ 2022
IT Manager
Within one year
administration Responsible for purchasing animation devices or software Making SOP for users regarding the use of existing licenses in the Jtoonarea. Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Installed and set up applications for clients, including anti-virus software and the Microsoft office. Provided clear and concise step-by-step technical support to guide clients. Helped customers set up new systems, applications and software. Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues. Used remote access to navigate and link to customer computers
Project Manager
Team Leadership
Network Installation and Management
Unemployed
Full-time / Interested in working remotely
More than 15 years
Bina Nusantara University
・
Information System

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
More than one year
Avatar of Peter Chien.
Peter Chien
Customer Service Specialist
Amber Group - Amber Crypto Taipei, Taiwan
・
2020 ~ Present
Taipei City, Taiwan
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service / Support
Fields of Employment
Work experience
More than 15 years work experience (6-10 years relevant)
Management
Skills
Communication Skill
Critical Thinker
Resolve Customer Complaints
Operational Strategies
photoshop
HTML5
Python
Shopify
Amazon Listings
EBay
shopee
Customer Relationship Management (CRM)
People Management
LOGISTIC OPERATIONS
Excel
Web Applications
edm management
Google Ads
Facebook Ads Manager
Languages
English
・
Native or Bilingual
Chinese
・
Native or Bilingual
Job search preferences
Positions
Customer Service Specialist
Job types
Full-time
Locations
Taipei, Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
Capilano University - Vancouver, Canada
Major
Bachelor of Business Administration BBA
Print
Hqoj0pw4r0ykzzvgrjms

Peter Chien

I am a dedicated worker with a strong work ethic. Detail-oriented with excellent organizational skills is what sets me apart from other candidates.

HIGHLIGHTS:
• Advanced proficiency in Microsoft Office and web-based platforms
• Positive nature; excellent team player but also a competent and independent worker
• Excellent communication skills – written, verbal, and electronic in Mandarin and English
• Accustomed to working in a fast-paced, high-pressure work environment; able to maintain a calm, positive attitude and enthusiasm regardless of circumstance
• A persistent problem solver and critical thinker


Technical Skill Set:
• I am familiar with HTML, SQL, Python, and domain management
• I am proficient with ticket and project management systems like Zendesk and Slack
• I enjoy learning new knowledge in technology
• I am proficient in excel and data management  

Customer Service Specialist
Taipei City, TW
[email protected]

Work Experience

Amber Group - Amber Crypto, Senior Customer Service Representative, Apr 2020 ~ Present

• Answer questions regarding our SOP, banking procedures, blockchain and cryptocurrencies via email, Telegram, and live chat
• Introduce Amber's investment products to clients
• Assist users with navigating the app and demonstrate the functions available
• Test app upgrades and provide feedback to internal teams
• Capture bugs and report them to developers
• Troubleshoot with clients and provide technical support
• Handle clients' feedback, suggestions and bug reports
• Help with app content localization and translation(English and Mandarin)
• Train new teammates and provide support
• Manage and update articles in Help Centre

OiKid Education, Online English Instructor, Sep 2019 ~ Apr 2020

• Preparing and delivering lessons to improve students' reading, writing, and conversing skills
• Tailoring teaching style following students' needs
• Tracking and reporting on students' progress
• Ensuring that equipment is in good working condition at all times
• Assigning activities to facilitate students' consolidation of learning materials

Jed North Apparel, Customer Service Supervisor, Oct 2015 ~ Dec 2018

• Supporting customer service team with incoming inquires and escalated issues via phone, email, and live chat
• Answer all the product-related inquires and help customers complete their transactions.
• Help customers track their packages and resolve shipping issues
• Process all the exchange and return requests
• Provide SOP and policy training to new team members
• Handle customer complaints and escalations
• Update FAQ and review customer service policies periodically

BT/A Advertising, Account Supervisor, Oct 2012 ~ Mar 2015

• Assisting customers with online purchases and event details
• Managing orders, client database, order fulfillment, and client inquires/complaints
• Providing phone and email support to customers and event vendors
• Managing Amex Delights website: uploading offers, editing offer information, managing system errors
• Editing HTML marketing emails
• Creating quarterly analysis report on sales, marketing email reach, and website traffic
• Analysis and evaluation of the user journey to optimize customers’ experience

Education

Capilano University, Bachelor of Business Administration BBA, 2005 ~ 2009

Resume
Profile
Print
Hqoj0pw4r0ykzzvgrjms

Peter Chien

I am a dedicated worker with a strong work ethic. Detail-oriented with excellent organizational skills is what sets me apart from other candidates.

HIGHLIGHTS:
• Advanced proficiency in Microsoft Office and web-based platforms
• Positive nature; excellent team player but also a competent and independent worker
• Excellent communication skills – written, verbal, and electronic in Mandarin and English
• Accustomed to working in a fast-paced, high-pressure work environment; able to maintain a calm, positive attitude and enthusiasm regardless of circumstance
• A persistent problem solver and critical thinker


Technical Skill Set:
• I am familiar with HTML, SQL, Python, and domain management
• I am proficient with ticket and project management systems like Zendesk and Slack
• I enjoy learning new knowledge in technology
• I am proficient in excel and data management  

Customer Service Specialist
Taipei City, TW
[email protected]

Work Experience

Amber Group - Amber Crypto, Senior Customer Service Representative, Apr 2020 ~ Present

• Answer questions regarding our SOP, banking procedures, blockchain and cryptocurrencies via email, Telegram, and live chat
• Introduce Amber's investment products to clients
• Assist users with navigating the app and demonstrate the functions available
• Test app upgrades and provide feedback to internal teams
• Capture bugs and report them to developers
• Troubleshoot with clients and provide technical support
• Handle clients' feedback, suggestions and bug reports
• Help with app content localization and translation(English and Mandarin)
• Train new teammates and provide support
• Manage and update articles in Help Centre

OiKid Education, Online English Instructor, Sep 2019 ~ Apr 2020

• Preparing and delivering lessons to improve students' reading, writing, and conversing skills
• Tailoring teaching style following students' needs
• Tracking and reporting on students' progress
• Ensuring that equipment is in good working condition at all times
• Assigning activities to facilitate students' consolidation of learning materials

Jed North Apparel, Customer Service Supervisor, Oct 2015 ~ Dec 2018

• Supporting customer service team with incoming inquires and escalated issues via phone, email, and live chat
• Answer all the product-related inquires and help customers complete their transactions.
• Help customers track their packages and resolve shipping issues
• Process all the exchange and return requests
• Provide SOP and policy training to new team members
• Handle customer complaints and escalations
• Update FAQ and review customer service policies periodically

BT/A Advertising, Account Supervisor, Oct 2012 ~ Mar 2015

• Assisting customers with online purchases and event details
• Managing orders, client database, order fulfillment, and client inquires/complaints
• Providing phone and email support to customers and event vendors
• Managing Amex Delights website: uploading offers, editing offer information, managing system errors
• Editing HTML marketing emails
• Creating quarterly analysis report on sales, marketing email reach, and website traffic
• Analysis and evaluation of the user journey to optimize customers’ experience

Education

Capilano University, Bachelor of Business Administration BBA, 2005 ~ 2009