Manager of Operations

MarsCat Technology Co., Ltd. | Kirabase Co., Ltd.• Sept2021 - July 2022

MarsCat Tech is a software development company that specializes in the mobile gaming industry and directly operates the restaurant chain brand named "Kirabase". The brand features a combination of food and beverage with an Anime, Comics, and Games (ACG) theme.

• Led a team of 11 members to manage brand business development and restaurant chain operations, collaborated with R&D team to construct an OMO (Online Merge Offline) business model.
• Conducted the FB management team across three venues in optimizing profitability through ongoing analysis of P&L, as well as supervising daily operations to identify and problem-solve potential risks.
• Monitored the S&M team to develop and plan brand strategic objectives based on company goals through cross-industry collaboration, with the aim of attracting the TA and driving growth and profitability.
• Organized and directed the brand's first-anniversary exhibition event within a two-months timeframe, leveraging integrated resources across internal and external business partners to promote brand image and attract new customer groups, with a target of achieving 300 attendees.
• Evaluated and directed menu updates, standardized serving, and kitchen procedures to enhance systematized operation efficiency within 3 months. Additionally, implemented an online reservation system to optimize customer relationship management (CRM).

Restaurant and Bar Assistant Manager

The Peninsula Hotels Tokyo | Peter & Peter Bar restaurant •  Sept 2019 - Feb 2021

• Managed and coordinated the weekly working schedule for a team of 20-30 restaurant staff and bartenders. Successfully achieved and surpassed labor cost control goals through efficient scheduling and resource management.
• Played an integral role in the successful revamp of the restaurant, contributing innovative ideas and solutions to enhance overall operations and customer experience.
• Developed customized training materials to address specific needs and challenges, resulting in a more engaged and knowledgeable staff.
• Collaborated closely with the S&M team to develop and execute impactful promotional campaigns, resulting in achieving the targeted increase in overall restaurant sales.
• Assisted the manager in compiling monthly financial reports and creating the annual budget for restaurant operations, ensuring accurate allocation of resources.

Restaurant and Beverage Supervisor

The Peninsula Hotels Tokyo | F&B • Sept 2017 - Sept 2019

• Participated and executed daily operations to meet assigned goals across various types of dining establishments within the department.
• Played a key role in optimizing menu offerings to align with customer preferences and market trends, resulting in increased sales and customer retention.
• Conducted regular/part-time staff training sessions on essential areas, including customer service, menu knowledge, and up-selling techniques.
• Collaborated with management to plan and execute special events and promotions, contributing to increased foot traffic and revenue.
• Oversaw daily operational inventory counting, sales statistics, warehouse organization, and cash register accounting at the end of shift.

Restaurant and Beverage Supervisor

W HOTEL Bangkok | The House of Sathorn • June 2016 - July 2017

• Implemented and maintained standard operating procedures for dinning service, resulting in increased efficiency and customer satisfaction.
• Monitored inventory levels and managed supply orders to avoid stockouts and minimize wastage.
• Addressed customer inquiries, concerns, and complaints promptly and effectively to maintain customer loyalty and resolve issues.

Food and Beverage Management Trainee

Hotel ST. Regis Bangkok • June 2014 - June 2015