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Bật
4-6 năm
6-10 năm
10-15 năm
Hơn 15 năm
Sales Mangement @PT GLOBAL DIGITAL NIAGA (Blibli.com)2023 ~ Hiện tại
・
Business Development, Product Manager, Project Management, Business Operations, Marketing, Sales
Trong vòng một tháng
pelanggan Penyelarasan Tim 1. Membantu dalam penyelarasan tim penjualan, memfasilitasi koordinasi dan komunikasi antar anggota tim. 2. Menyelaraskan kegiatan tim dengan tujuan penjualan perusahaan. Data Analyst Regional • Xiaomi Indonesia AgustusDesembermengekstrak data primer dan sekunder ke berbagai tools; 2.mengembangkan dan memelihara database; 3.melakukan analisis data berdasarkan tren yang dapat memberi pengaruh besar untuk perusahaan dan Team 4.membuat laporan hasil analisis data; dan mengumpulkan data yang berkualitas dalam tim. Customer Service Operations Specialist • PT Qoo Smart Indonesia (Createkat) OktoberAprilProblem Solving Costumer 2.Report Stock In & Out To Area Sales Manager
Đã có việc làm
・
Bật trạng thái tìm việc
Full-time / Quan tâm đến làm việc từ xa
10-15 năm
SMA WIjaya Kusuma Jakarta
・
SOSIAL
Past
Digital Marketing @Esha Karya Awning2016 ~ 2019
・
support , Seo , Wordpress Developer
Trong vòng một tháng
pencari terkemuka dan tren terbaru dalam industri, serta kemampuan untuk menerapkan strategi SEO yang efektif. Saya telah berhasil mengoptimalkan situs web www.eshakarya.com dan www.rezacanopy.com dengan hasil yang signifikan, termasuk peningkatan lalu lintas organik, peringkat kata kunci, dan melakukan audit SEO mendalam, analisis pesaing, dan mengembangkan strategi konten yang sesuai. Saya juga memiliki pengalaman dalam mengelola proyek (Project Manager) di bidang konstruksi yang bertanggung jawab atas perencanaan strategis, pengelolaan sumber daya, dan pengendalian anggaran untuk memastikan proyek berjalan sesuai jadwal dan anggaran. Jakarta, Indonesia Pengalaman Kerja Digital marketing, Esha Karya
Thất nghiệp
・
Bật trạng thái tìm việc
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
Universitas Pamulang
・
Teknik Informatika
Past
Manager Marketing & Business Development @PT. Garuda Jelajah Nusantara2023 ~ Hiện tại
・
sales marketing leader
Trong vòng một tháng
Menyusun penawaran dan proposal yang sesuai dengan kebutuhan klien. Memastikan rincian harga, layanan yang ditawarkan, dan persyaratan lainnya tercakup dengan jelas. Negosiasi Kontrak: Menegosiasikan persyaratan kontrak dengan merek-merek yang ingin menggunakan jasa maklon. Memastikan semua pihak memahami dan setuju dengan kondisi kerjasama. Pemantauan Pasar: Memantau tren dan perkembangan dalam industri kecantikan, serta mengidentifikasi peluang dan persaingan yang mungkin muncul. Pengelolaan Anggaran: Mengelola anggaran pemasaran dan penjualan, termasuk alokasi sumber daya untuk kampanye dan aktivitas promosi. Analisis Data: Menganalisis data penjualan, data pasar, dan kinerja kampanye pemasaran untuk mengevaluasi keberhasilan dan mengidentifikas..
Thất nghiệp
・
Bật trạng thái tìm việc
Full-time / Quan tâm đến làm việc từ xa
10-15 năm
STIE GICI BUSINESS SCHOOL
・
Manajemen
Admin Online @PT. Petsindo Makmur Abadi2021 ~ 2022
・
Hơn một năm
yang dimiliki oleh perusahaan dan mensosialisasikannya melalui media online dan Marketplace serta menjadi narahubung customer, serta Melakukan tracking dengan me-mention akun klien serta layanan customer service dengan cara merespons komentar dan menjawab pertanyaan, selain itu juga harus siap menghadapi komplain atau respons tidak enak dari audience. Admin & Digital Marketing • PT. Infinity Kertayasa Asasta AprilAgustus 2020 Secara umum Bertugas untuk memberikan informasi terbaru yang dimiliki oleh perusahaan dan mensosialisasikannya melalui media online serta Meng-update informasi tren terbaru yang berkaitan dengan produk yang dimiliki oleh perusahaan dan Bertanggung jawab untuk menjaga performa perusahaan di media sosial. Junior
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
SMK TARUNA BHAKTI
・
Rekayasa Perangkat Lunak
Key Account Manager @PT Suntory Garuda Beverage2023 ~ Hiện tại
・
Area sales manager & Regional sales manager Key Account Manager
Trong vòng một tháng
Đã có việc làm
・
Bật trạng thái tìm việc
Full-time / Không quan tâm đến làm việc từ xa
6-10 năm
Universitas Indraprasta PGRI Jakarta
・
Teknik Informatika
LEADER MARKETING @NHA KHOA TÂN ĐỊNH2023 ~ 2023
・
Junior Art Director/Creative Manager
Trong vòng một tháng
period Lên kế hoạch 1 năm cho các chiến dịch mở phễu thị trường và tăng doanh số 20% sau các chiến dịch được vận hành. Thu hút khách hàng cho các nền tảng trong lĩnh vực nha khoa so với cùng kì. Kinh nghiệm làm việc thángthángLEADER MARKETING (REMOTE) NHA KHOA TÂN ĐỊNH Conducting research and analysis of factors within the dental industry, including trends, market competitors, and customer needs. Identifying target groups, understanding customer expectations and priorities to shape marketing strategies. Proposing and developing a detailed one-year marketing plan, including advertising activities, promotions
Đã có việc làm
・
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
10-15 năm
Arena Multimedia
・
GRAPHIC DESIGNCEO @SÌN SÚ Ê ĐÊ2020 ~ Hiện tại
・
Hơn một năm
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
Aptech Computer Education
・
Kỹ sư phần mềmPast
Product Development Specialist @Emporium Corporation2021 ~ 2024
・
商務開發、專案管理、產品開發
Trong vòng một tháng
overseas business trips to the United States, South Korea, and Thailand, conducting market research both online and in physical markets to identify potential products for development. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product specifications and devised sales strategies based on market analysis. Developed pricing strategies and formulated marketing plans for new products. Tracked and evaluated product performance, and provided training and product information to sales staff. Developed over ten brands from scratch and facilitated long-term exclusive agency partnerships. Number one biotech Inc. https:/
Thất nghiệp
・
Sẵn sàng phỏng vấn
Full-time / Chỉ làm việc từ xa
6-10 năm
北九州YMCA
・
JapaneseProduct Manager @Sinyi Realty Inc.2021 ~ Hiện tại
・
Product Manager, Project Manager, Digital Marketing
Trong vòng một tháng
Đang học tập
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
Queensland University of Technology
・
Information Technology -Digital Environment
Past
Business Consultant @潮網科技股份有限公司2022 ~ 2023
・
investor
Trong vòng một tháng
Startups Consultant | Exposure Your Brand into Aisa | 65% CVR 5 years of product management 3 years of international business development 1 year of fundraising in the seed round Business Development and Management for Startups - Made a deal for six B2B clients in the first month of setting up without any marketing resources or referrals. - It gained sponsorship from the government and from a foundation to expand the brand abroad in six months. - Managed teams whose ages were older than me by ten years and different professional backgrounds while I was a sophomore. Ten Years for Being an
Thất nghiệp
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
逢甲大學 Feng Chia University
・
International BusinessKế hoạch tuyển dụng đơn giản và hiệu quả nhất
Tìm kiếm 40k+ CV và chủ động liên hệ với ứng viên để đạt hiệu quả tuyển dụng cao hơn. Sự lựa chọn của hàng trăm công ty.
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UI designer -UX
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Tình trạng hiện tại
Thất nghiệp
Tiến trình tìm việc
Sẵn sàng phỏng vấn
Professions
Project Management, Local Manager, Chăm sóc khách hàng
Fields of Employment
Trò chơi điện tử, An ninh mạng, Phần mềm
Kinh nghiệm làm việc
10-15 năm kinh nghiệm làm việc (4-6 năm liên quan)
Management
I've had experience in managing Trên 15 nhân viên
Kỹ năng
Ngôn ngữ
English
・
Chuyên nghiệp
Job search preferences
Vị trí
Team Leader
Loại hình công việc
Full-time
Địa điểm
Taipei, 台灣
Làm việc từ xa
Quan tâm đến làm việc từ xa
Freelance
Không.
Học vấn
Trường học
淡江大學 Tamkang University
Chuyên ngành
法文
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service
Referees
Name: Barbara Cassar
Organisation: Klipspringer Pty. Ltd. Position: Supervisor
Tel: +613-93181000
Name: Chris Yu
Organisation: Crazysales.com.au Position: Warehouse Manager
Tel: +613-95480224#114
Email: [email protected]
Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,)
Organisation: Long-Hui Interior Design Co., Ltd.
Tel: 0939-020547
Email: [email protected]
Name: Chris Han (Former Operations Manager in TaskUS)
Organisation: Uber Eats
Position: Senior Community Operations Manager
Tel: 0905-511152
Email: [email protected]
Name: Leo Chang (Former Team Leader in TaskUs)
Organisation: Industria del Papel Sido
Position: Vice Genetal Manager
Email: [email protected]
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service