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On
4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
Avatar of 吳涵林.
Avatar of 吳涵林.
曾任
PHP Developer @飛資得資訊股份有限公司
2023 ~ 2024
php後端工程師
一個月內
吳涵林 Taipei, Taiwan [email protected] https://www.linkedin.com/in/hanlin-tajoda-wu-38b04b112/ Highly interested on creative field, something that makes me create stuff that no one has ever done other then me. (make stuff) not highly interest but study CIS for the knowledge of technology field, mean while for the business field. Self study as a game producer in all field(Programmer, Photoshop, model making, creative Etc..) Always excited to get in touch of the new creation of technology. Dream: create
PHP Laravel Framework
PHPUnit
MariaDB / MySQL 資料庫設計、管理
待业中
正在积极求职中
全职 / 我只想远端工作
6 到 10 年
Asia-Pacific International University
Computer and Information Systems Security/Information Assurance
Avatar of Mohammed Saddam Azmathulla.
Avatar of Mohammed Saddam Azmathulla.
Senior Manager @Cashify
2023 ~ 现在
Director
一個月內
Contact :Email id: [email protected] Mohammed Saddam Azmathulla Sales Management that will not only effectivity utilize acquired, expertise, creative talents, commitment to excellence. But also develop to enrich it, broken the perspective, & gain fulfilling experience. Desire with career growth potential India Work Experience Senior Manager • Cashify MarchPresent ❖ Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives. ❖ Carried out and developed social media, e-blast and public relations campaigns. ❖ Build relationship with OEM Sales team. ❖ Analyzed revenue distribution, bank reconciliations and account
Word
Time Management
Attention To Detail
就职中
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
Akhil bhartiya
Commerce
Avatar of the user.
Avatar of the user.
曾任
Design Lead @Moneybook Co,. Ltd. 睿元國際股份有限公司
2022 ~ 2023
Lead Designer, Senior Product Designer, Design Manager
一個月內
Sketch
Illustrator
Problem Solving
待业中
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
樹德科技大學(Shu-Te University)
生活產品設計
Avatar of Anna Lo.
Avatar of Anna Lo.
Legal Supervisor / PM @寶碩財務科技股份有限公司
2023 ~ 现在
Corporate Legal Counsel
一個月內
羅苡瑄 Corporate Legal Counsel Taipei City, Taiwan I am Anna Lo, holding a Bachelor's degree in Law from Soochow University. Throughout my career, I have accumulated rich experience in both legal and administrative management, coupled with excellent communication and organizational skills. Additionally, I possess the ability to analyze business information and foresight, enabling me to interpret and apply commercial data effectively to aid in making informed decisions for the company. I am diligent, responsible, and always eager to learn new knowledge while embracing challenges. I am enthusiastic about the role of a special
Microsoft Office
Communication
PowerPoint
就职中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
東吳大學 Soochow University
Law
Avatar of the user.
Avatar of the user.
Director of Operations @Jmen Taiwan - Jiuh Men 鉅門工業
2020 ~ 现在
資深產品經理 Senior Product Manager
一個月內
Agile Project Management
Scrum
User Experience Design
就职中
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
National Taiwan University
Electronics Engineering
Avatar of the user.
Avatar of the user.
曾任
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司
2018 ~ 现在
Team Leader
兩個月內
leadership
Communication
Process Improvement
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
淡江大學 Tamkang University
法文
Avatar of Syarif Hidayatulloh.
Avatar of Syarif Hidayatulloh.
Studendt Recruitment @Kalbis Institute
2022 ~ 现在
Marketing Specialist
三個月內
Syarif Hidayatulloh Senior Marketing My name is Arif. A highly motivated and experienced marketing executive with 10+ years of experience in driving successful campaigns. I am Very Pasionate about Marketing Strategy and Public Relation. With Strong Curiosity. I am enthusiastic, responsible, creative, hardworker and able to work well in a team or individually. , I like to learn something new in my life. Jakarta, Indonesia Work Experience Supervisor Student Recruitment Kalbis Institute FebruaryPresent Jakarta, Indonesia - Achieving a target intake of 85% for the Master of Management (Magister Management) program in both 2022 andHave successfully
PowerPoint
Excel
Microsoft Office
就职中
正在积极求职中
全职 / 暂不考虑远端工作
6 到 10 年
Pancasila University
Destination Tourism
Avatar of Leo Wang.
Avatar of Leo Wang.
曾任
Director of Business Development @Groundhog Technologies Inc.
2024 ~ 现在
business development director商業發展總監/企劃總監/數位行銷總監/產品營運總監/商業發展
一個月內
Leo Wang Director • Yahoo Email: [email protected] PhLocation: Taipei City, Taiwan Enthusiastic for new things even challenges. An experienced digital advertising professional, with a keen focus on solving problems and helping people and teams. My expertise lies in programmatic advertising, and also most recently leading Programmatic Exchange strategy for Yahoo Ad Tech across our unified and supply side tech stack in TW where I've worked with and led teams through multiple integrations for publishers and DSPs, including complex migrations and consolidation scenarios. Specialties:- ■ Business strategy and transformation ■ Revenue Operations ■ Building
Word
PowerPoint
Excel
待业中
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
中原大學 Chung Yuan Christian University
Electrical, Electronics and Communications Engineering
Avatar of 廖廷浩.
Avatar of 廖廷浩.
Software Engineer @Amazon Web Services (AWS)
2023 ~ 现在
資深前端工程師、資深後端工程師、全端工程師
一個月內
廖廷浩 Henry 1993 / 12 / 03 project manager full-end [email protected] Job application project manager、full-end engineer Introduction: I am good at logical reasoning, better than math games such as Sudoku. I can solve a problem with an average of 5-10 points. I often cannot extricate myself into unsolved problems. Therefore, for software, firmware, and hardware, I am quite enthusiastic about learning. The best subject in China and high school is physics, and I am better at electricity. However, my final ambition is still in information
Excel
C#
flutter
就职中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Tamkang University
資訊工程學系
Avatar of Mario Yi.
Avatar of Mario Yi.
Founding Frontend Engineer @Mila AI
2023 ~ 现在
Senior Frontend Engineer
一個月內
Mario Yi Software Engineer Experienced software engineer with a focus on frontend development. Passionate about the intersection of AI and education. Enthusiastic about startup environments. Possess strong problem-solving and business logic analysis skills. Known for effective communication and adept at collaborative teamwork. Tallinn, Estonia Work Experience Founding Frontend Engineer Mila AI JunePresent United Kingdom Collaborating within a compact team of AI engineers, language researchers, and UX/UI designers, spearheaded the development of an AI language learning assistant. - Developing the frontend using React.js, Tailwind CSS, Zustand, and Vite. - Utilizing Microsoft
React
Next.js
TailwindCSS
就职中
正在积极求职中
全职 / 我只想远端工作
6 到 10 年
Tallinn University of Technology
Computer Science

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职场能力评价定义

专业技能
该领域中具备哪些专业能力(例如熟悉 SEO 操作,且会使用相关工具)。
问题解决能力
能洞察、分析问题,并拟定方案有效解决问题。
变通能力
遇到突发事件能冷静应对,并随时调整专案、客户、技术的相对优先序。
沟通能力
有效传达个人想法,且愿意倾听他人意见并给予反馈。
时间管理能力
了解工作项目的优先顺序,有效运用时间,准时完成工作内容。
团队合作能力
具有向心力与团队责任感,愿意倾听他人意见并主动沟通协调。
领导力
专注于团队发展,有效引领团队采取行动,达成共同目标。
兩個月內
Team Leader
TaskUs 美商泰優股份有限公司台灣分公司
2018 ~ 现在
Taiwan
专业背景
目前状态
待业中
求职阶段
正在积极求职中
专业
专案管理, 当地主管, 客服专员
产业
游戏, 网络安全, 软件
工作年资
10 到 15 年工作经验(4 到 6 年相关工作经验)
管理经历
我有管理 15 人以上的经验
技能
leadership
Communication
Process Improvement
Problem Solving
Negotiation
Coordination
Trend Analysis
Customer Service
Data Analysis
语言能力
English
专业
求职偏好
希望获得的职位
Team Leader
预期工作模式
全职
期望的工作地点
Taipei, 台灣
远端工作意愿
对远端工作有兴趣
接案服务
学历
学校
淡江大學 Tamkang University
主修科系
法文
列印
Profile 00 00@2x e294063b2878e4164ba1dd904aa6b8bae6a97e19937899e4b4af853acf30de5d

Chen, Po-Xun

Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspectsFlexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.


Date of Birth: 1983.09.07︱Nationality: Taiwanese    0926-911-452  [email protected]

 Work Experience

Transcosmos Taiwan

February 2023 - Present, Customer Service Trainer

Achievement:
  • Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
  • Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
  • Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
  • Gaining a certificate of trainer from client in 3 months.
  • CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
  • Collaborating with the client to complete the procedure and conversation skills of escalation cases.

Main Duties:

  • Liaising with the operations manager to determine training needs and schedule training sessions.
  • Conducting workshops, training sessions and performance improvement plan etc.
  • Updating and delivering CS case handling procedure, service spiel development.
  • Reporting to client regarding CS procedure clarification.
  • Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
  • Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
  • Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
  • Conversation Skill facilitation and supervision.
  • Recruiting CS Team Lead and representatives. 

Alphabit Fintech

May 2022 - August 2022

Achievement:
  • Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
  • Collaborating with colleagues to complete internal/ external document translation.
  • Searching and analysing the highlight and downlight of various cryptocurrency wallets.

Main Duties:

  • Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
  • Doing site-check regularly to ensure the statistics on the official websites display correctly.
  • Tracking ticket status and collecting data on Jira platform.
  • Managing Telegram group to deliver the newest update of the company and market trends.
  • Reporting tech issues to the IT department.
  • Other tasks assigned by the supervisor.

TaskUs

Teammate: March 2018 - July 2018

Team Leader: July 2018 - May 2022

Achievement:
  • Leading 10 - 15 teammates to achieve  a 15% higher KPI standard.
  • Promoting teammates into mentor, senior customer service and QA teams.
  • Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
  • Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%. 
  • Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
  • Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
  • Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.

Main Duties:

  • Delivering and cultivating leadership to teammates.
  • Providing appropriate solutions to meet users' needs.
  • Assisting teammates in properly responding to users' concerns.
  • Cooperating with other team leaders to design and complete campaign projects.
  • Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
  • Assisting trainees in building their confidence level during the training.
  • Solving teammates' concerns regarding the suggestions to the company.
  • Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
  • Coordinating with other team leaders and departments to solve unexpected circumstances.

Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti) 

Jan. 2016 - May 2016 (Expiration of the contract)

Achievement:
  • Leading around 20 Haitian employees to match the daily timetable.
  •  Completing construction projects on schedule and preventing unnecessary costs.

Main Duties:

  • Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
  • Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
  • Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
  • Reporting the daily progress of construction sites and relevant expenditures.
  • Managing and ensuring enough stock and reporting to the purchasing department.
  • Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.

Working Experiences in Australia:

Klipspringer Pty. Ltd. / Technician Assistant 
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015

Achievement:
  • Maintaining and manufacturing high-quality natural tennis strings.
  • Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
  • Digested triple orders for the coming Christmas season over two months without delay. 

Main Duties:

  • Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
  • According to orders, collecting and uploading goods with a forklift on time.
  • Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
  • Measuring the company training program.

 Education

Tamkang University - B.A in French, Graduated in June 2006

 Skills


Certificate

  • IELTS: Overall 7 (TOEIC 880 - 950)
  • Award of Dale Carnegie Communication Training
  • Global Trainer Certificate of PMI


Ability

  • Communication
  •  Team leadership
  • Process improvement
  • problem-solving
  • Negotiation and collaboration
  • Data and trend analysis
  • Customer service

 Referees


Name: Barbara Cassar 

Organisation: Klipspringer Pty. Ltd. Position: Supervisor 

Tel: +613-93181000


Name: Chris Yu 

Organisation: Crazysales.com.au Position: Warehouse Manager 

Tel: +613-95480224#114

 Email: [email protected]


Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,) 

Organisation: Long-Hui Interior Design Co., Ltd. 

Tel: 0939-020547 

Email: [email protected]


Name: Chris Han (Former Operations Manager in TaskUS)

Organisation: Uber Eats

Position: Senior Community Operations Manager 

Tel: 0905-511152

 Email: [email protected]


Name: Leo Chang (Former Team Leader in TaskUs) 

Organisation: Industria del Papel Sido

Position: Vice Genetal Manager 

Email: [email protected]


Name: Rita Li

Organisation: TaskUs 

Position: QA Teammate 

 Email: [email protected], [email protected]

简历
个人档案
Profile 00 00@2x e294063b2878e4164ba1dd904aa6b8bae6a97e19937899e4b4af853acf30de5d

Chen, Po-Xun

Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspectsFlexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.


Date of Birth: 1983.09.07︱Nationality: Taiwanese    0926-911-452  [email protected]

 Work Experience

Transcosmos Taiwan

February 2023 - Present, Customer Service Trainer

Achievement:
  • Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
  • Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
  • Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
  • Gaining a certificate of trainer from client in 3 months.
  • CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
  • Collaborating with the client to complete the procedure and conversation skills of escalation cases.

Main Duties:

  • Liaising with the operations manager to determine training needs and schedule training sessions.
  • Conducting workshops, training sessions and performance improvement plan etc.
  • Updating and delivering CS case handling procedure, service spiel development.
  • Reporting to client regarding CS procedure clarification.
  • Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
  • Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
  • Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
  • Conversation Skill facilitation and supervision.
  • Recruiting CS Team Lead and representatives. 

Alphabit Fintech

May 2022 - August 2022

Achievement:
  • Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
  • Collaborating with colleagues to complete internal/ external document translation.
  • Searching and analysing the highlight and downlight of various cryptocurrency wallets.

Main Duties:

  • Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
  • Doing site-check regularly to ensure the statistics on the official websites display correctly.
  • Tracking ticket status and collecting data on Jira platform.
  • Managing Telegram group to deliver the newest update of the company and market trends.
  • Reporting tech issues to the IT department.
  • Other tasks assigned by the supervisor.

TaskUs

Teammate: March 2018 - July 2018

Team Leader: July 2018 - May 2022

Achievement:
  • Leading 10 - 15 teammates to achieve  a 15% higher KPI standard.
  • Promoting teammates into mentor, senior customer service and QA teams.
  • Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
  • Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%. 
  • Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
  • Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
  • Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.

Main Duties:

  • Delivering and cultivating leadership to teammates.
  • Providing appropriate solutions to meet users' needs.
  • Assisting teammates in properly responding to users' concerns.
  • Cooperating with other team leaders to design and complete campaign projects.
  • Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
  • Assisting trainees in building their confidence level during the training.
  • Solving teammates' concerns regarding the suggestions to the company.
  • Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
  • Coordinating with other team leaders and departments to solve unexpected circumstances.

Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti) 

Jan. 2016 - May 2016 (Expiration of the contract)

Achievement:
  • Leading around 20 Haitian employees to match the daily timetable.
  •  Completing construction projects on schedule and preventing unnecessary costs.

Main Duties:

  • Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
  • Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
  • Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
  • Reporting the daily progress of construction sites and relevant expenditures.
  • Managing and ensuring enough stock and reporting to the purchasing department.
  • Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.

Working Experiences in Australia:

Klipspringer Pty. Ltd. / Technician Assistant 
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015

Achievement:
  • Maintaining and manufacturing high-quality natural tennis strings.
  • Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
  • Digested triple orders for the coming Christmas season over two months without delay. 

Main Duties:

  • Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
  • According to orders, collecting and uploading goods with a forklift on time.
  • Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
  • Measuring the company training program.

 Education

Tamkang University - B.A in French, Graduated in June 2006

 Skills


Certificate

  • IELTS: Overall 7 (TOEIC 880 - 950)
  • Award of Dale Carnegie Communication Training
  • Global Trainer Certificate of PMI


Ability

  • Communication
  •  Team leadership
  • Process improvement
  • problem-solving
  • Negotiation and collaboration
  • Data and trend analysis
  • Customer service

 Referees


Name: Barbara Cassar 

Organisation: Klipspringer Pty. Ltd. Position: Supervisor 

Tel: +613-93181000


Name: Chris Yu 

Organisation: Crazysales.com.au Position: Warehouse Manager 

Tel: +613-95480224#114

 Email: [email protected]


Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,) 

Organisation: Long-Hui Interior Design Co., Ltd. 

Tel: 0939-020547 

Email: [email protected]


Name: Chris Han (Former Operations Manager in TaskUS)

Organisation: Uber Eats

Position: Senior Community Operations Manager 

Tel: 0905-511152

 Email: [email protected]


Name: Leo Chang (Former Team Leader in TaskUs) 

Organisation: Industria del Papel Sido

Position: Vice Genetal Manager 

Email: [email protected]


Name: Rita Li

Organisation: TaskUs 

Position: QA Teammate 

 Email: [email protected], [email protected]